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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Packed lunches
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Currency exchange
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Private check-in/check-out
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Concierge service
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Fire extinguishers
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Smoke alarms
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Supervised childcare/activities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
Review Highlights
Categories
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Property Description
French Colonial Charm with Modern Comforts
Luxurious Amenities
Experience the convenience of free WiFi, a fitness centre, and a sun terrace. The modern rooms with flat-screen TVs, minibar, and safety deposit box ensure a comfortable stay.
Prime Location
Situated in the heart of Hanoi, just a short walk from the Old Quarter and Hoan Kiem Lake, Mercure Hanoi La Gare offers easy access to the city's top attractions.
Culinary Delights
Indulge in a delightful culinary experience at Brasserie Le Pavillon with a variety of Vietnamese and international dishes. Unwind at the bar with a selection of cocktails and wines, or explore the wine shop for a unique tasting experience.
Book your stay at Mercure Hanoi La Gare for a perfect blend of luxury and convenience.
The safety and well-being of our loyal guests, associates and communities continue to be our utmost concern and priority. Given the recent government authority’s restrictions, Directive No.15, and with efforts to contain the spread of COVID-19. From 19th July 2021, guests will be requested to show a negative COVID-19 PCR screening certificate. The documentation must be issued at most 48 hours before arrival. This requirement is valid until further notice. We sincerely apologize for the inconvenience this short notice will undoubtedly create. We are trying our best to create a safe environment for you and the communities during this challenging time. Thank you for your understanding. Please stay safe and healthy!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People 12 years old and over stay for VND 1,210,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Good hotel, staff couldn’t do enough for you.
Big comfy bed.
Dinner and breakfast were both good
I would say it was not up to the standard of some other Mercure hotels I have stayed at, but still had a good stay. The rooms are not too sound proof - you can hear people coming past and the housekeeping in the morning.
Good size rooms, pleasant staff, good breakfast
Overly zealous checking of room before you leave, didn’t affect me but a friend I was travelling with was challenged about not having a towel in his room, they tried to charge him but eventually accepted maybe they hadn’t put enough towels in the room
A large working table. Good for those on business trips.
Breakfast is good. Very good service from the hotel and restaurant team.
The pillows are too soft and rather small. There's a big bed which is a plus point but pillows are small!
De ligging tegenover het station van de nachttrein (wij gebruikten het al daghotel voor koffers en opfrissen)
Het was prima, maar voor langere tijd ga ik zelf voor wat meer luxe
The location was good and the staff friendly.
Hotel and service was very good. Enjoyed my stay.
If i would have to say one point to improve is the breakfast box (takeway). I had an early departure so could not join breakfast and ordered a breakfast box.
The contents of the box is not good value for money.
không cơ
rất cũ không đáng tiền so với giá trị bỏ ra và so với mặt bằng chung thị trường
Dạ dạng món ăn, phù hợp khẩu vị đa số
Kem đánh răng chưa phù hợp về chất liệu , thiếu lược cho phụ nữ, thùng rác không có nắp đậy, TV bật mở tự động gây phiền
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