Swiss-Belhotel Papua

Hotels
Swiss-Belhotel
9 (68 reviews)
Pusat Bisnis Jayapura, Jl.Pasifik Permai , Jayapura , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location with sea views
Clean and spacious rooms
Cons:
Issues with cleanliness (mold)
Breakfast quality needs improvement
Inconsistent food availability

Categories

Cleanliness
8.21
Concerns about mold and unclean conditions in some areas.
Service
9.68
Staff were friendly and attentive across multiple reviews.
Location
9.72
Fantastic sea view and convenient location highlighted in several reviews.
Room Quality
9.17
Rooms were reported clean and spacious, but with some issues related to the carpet.
Amenities
8.7
Amenities generally good, but concerns about the breakfast quality.
Value for Money
9.16
Pricing noted as high in some reviews for what was received.
Food and Beverage
7.71
Mixed feelings about food quality and variety in the restaurant.
Overall Experience
9.68
Overall positive experience with some specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:28

Property Description

City-Center Luxury

Luxurious Rooms and Amenities
The well-decorated rooms at Swiss-Belhotel Papua offer ensuite bathrooms, a mini-bar, air conditioning, and satellite TVs for a comfortable stay. Guests can enjoy a fitness center, outdoor pool, and onsite massage room for relaxation and leisure.

Dining and Entertainment
Indulge in international and Indonesian cuisine at Cartenz Swiss Cafe, and unwind with cocktails and live music at Matoa Lounge. The hotel's prime location also provides easy access to a nearby shopping mall with a children's playground.

Ready to experience the perfect blend of luxury and convenience? Book your stay at Swiss-Belhotel Papua now.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DJJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 550,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 68 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 7.71
Overall Experience: 9.68
E
ekon552 Business
10
Good fibes and good food
Pros:

Good location , good food ad good view

2026-02-26 via Tripadvisor
R
Road29512969000 Business
6
Not what i expected from 4 star hotel
Pros:

House keeping a bit late sometimes and the carpet smells

2026-02-19 via Tripadvisor
W
wiinnaa Business Jakarta, Java
10
Nice experience
Pros:

Good location and nice view nice room

2026-02-19 via Tripadvisor
J
jarlatj Family
10
Sangat memuaskan
Pros:

This is one of the best hotels I've ever stayed in
And This is one of the best hotels I've ever stayed in

2026-02-14 via Tripadvisor
T
Traveler52223169311 Solo travel
10
Great service and facilities
Pros:

Cool hotel friendly staff would recommend everyone to stay in this property. Located in a very strategic location close to mall, and many minimarkets

2026-02-02 via Tripadvisor
J
jonathanwU5778EZ Solo travel
10
Best hotel ever i’ve seen
Pros:

Feeling good, the hotel so comfortable, best hotel of my life with good condition and good breakfast, the customer service in the hotel is the best

2026-01-27 via Tripadvisor
D
Donald family_with_children us
8
Pleasant. Will likely stay again.
Pros:

The view and the pool

Cons:

The food service was somewhat slow

2026-01-21 via Nuitee
I
Irakleitos extended_group gr
10
Best hotel in Papua
Pros:

After a terrible experience at the best western in jayapura this hotel here was a relief, great staff, great facilities and probably the best location to be in Jayapura. Great stay

Cons:

Pool not as in photos, no seating

2026-01-19 via Nuitee
U
U9708DKscottp Family
10
Stayed for 10 days we enjoyed it so much
Pros:

Great location. Good food. Friendly staff. Will come back. My kids love the pool and it was very close to where we needed to be. They even did great with the airport pickup and drop off.

2026-01-14 via Tripadvisor
8
87Henry family_with_children de
8
2026-01-05 via Nuitee
J
Judith family_with_children us
7
Ok for a 1, 2 night stay, not longer
Pros:

The staff was friendly, I had a balcony with a view that was nice.

Cons:

The restaurant. Slow, cold, terrible food. Overpriced compared to nearby properties.

2025-12-24 via Nuitee
C
Camper11366701290 Friends getaway
10
Review
Pros:

Best hotel in Jayapura, Papua❤️

Thank You Swiss-Belhotel Jayapura for the best service. I will come back and visit again

2025-12-14 via Tripadvisor
R
ruthpT8532ZM Friends getaway
10
Excellent Stay and Outstanding Service
Pros:

Excellent stay! The room was clean, comfortable, and well maintained. The staff were friendly, professional, and always helpful. The location was convenient, and the atmosphere was calm and welcoming. Everything met my expectations, and I truly enjoyed my stay. I would definitely return and highly recommend this hotel to others.

2025-12-13 via Tripadvisor
E
E411KGms Business
2
Mixed results, good and bad.
Pros:

Staff are outstanding and attentive.
I got a nice harbor view room but as I learned once it rained the carpet got wet and that’s when I noticed just how bad it is and has been. MOLD is now a concern. No effort to fix the issue. To their credit, they offered to move me to a suite w city view and charge me the difference in cost. I looked at the room on a higher floor and the air conditioning could not cool the room so I skipped taking the room.
Had to put down towels soaked in bleach to mitigate any prospects of moldy carpet.
Now the equally worse part. They love their music very loud The restaurant is one floor below and when there’s an event the singer has to sing extremely loud. They’ve lost sight of the fact this is a hotel where people sleep, especially international travelers on different time zones. They put speakers facing outside as though it’s a concert venue.
The restaurant’s menu is advisory only. Many items are routinely unavailable but I suspect that may be a supply chain issue or fluctuates based on occupancy. Something I can adjust to and the breakfast buffet is generally good. Just not the egg/omelet station is unsanitary. They leave the scrambled eggs unattended and exposed to flys. A little gross.
They’re trying but a little deficient in the areas noted above.
I do however once again need to compliment the staff. They’re trying hard and they strive and achieve very good service.
Colleagues who stayed in other rooms had very good experiences so it is not all as bad as mine.

2025-11-29 via Tripadvisor
M
mjtrader88 Solo travel
10
Best Choice for Relax at Jayapura
Pros:

Nice place and view hotel at Jayapura. Sea View is one of good spot for relax.
Clean room, cool with good animities. Clean bedding, everythings is good.

2025-10-13 via Tripadvisor
N
Niall solo_traveller gb
7
Pros:

Location on the sea was fantastic-getting a balcony with the room was a great idea. Staff also very kind and friendly.

Cons:

The breakfast was pretty poor. Options not great and food wasn’t to a high standard Also I got a massage and the staff were all lovely but it wasn’t the best by any means I’ve had in Indonesia. For the price of the hotel stay and massage - both were quite high for what you got

2025-08-12 via Nuitee
I
Iduhu Keith family_with_children pg
6
2025-07-12 via Nuitee
A
Alice couple pg
10
2025-07-11 via Nuitee
S
Stephanus17001 Business
10
Best hotel in jayapura
Pros:

The best hotel to stay in Jayapura
Staffs were amazingly kind & helpful. I was able to check in early without getting charged. The room is spacious & well manicured. View is amazing as it’s overlooking Jayapura bay. Possibly, the only hotel with the best view

2025-07-08 via Tripadvisor
C
Coastal30621377850 Solo travel
10
concise, descriptive, and enticing, giving potential guests a clear sense of the experience
Pros:

This hotel is fantastic! The rooms are spacious, clean, and well-maintained. The staff are incredibly friendly and helpful, always ready to assist with any request. The location is also great, with easy access to local attractions and transportation. I highly recommend this hotel for a comfortable and enjoyable stay

2025-07-05 via Tripadvisor