Swiss-Belhotel Borneo Samarinda

Hotels
•
Swiss-Belhotel
8.6 (76 reviews)
Jl. Mulawarman no. 6 , Samarinda , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
TV with Netflix and apps
Good internet
Helpful kitchen staff
Comfortable rooms
Cons:
Noisy air conditioning
Late check-in / long wait for room
No towels provided until late
Breakfast described as somewhat old

Categories

Cleanliness
8.6
Standard quality for this hotel tier.
Service
8.2
Mixed: staff repeatedly praised for friendliness and helpfulness (e.g., Gandy), but notable service failures reported — late check-in and missing towels — which reduce the score.
Location
9
Consistently praised in multiple reviews as a great/very good location.
Room Quality
8.2
Rooms described as comfortable, but issues such as noisy air conditioning were reported.
Amenities
9
Strong amenities noted: TV with Netflix and other apps pre-installed and reliable internet.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
8.2
Kitchen staff praised as great; breakfast was noted as slightly old in one review but overall acceptable.
Overall Experience
9
Generally positive overall — several guests said they enjoyed their stay, would return, and used terms like 'Good stay' and 'Mantap', despite some operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:44

Property Description

Luxurious Accommodation and Prime Location
Centrally located in the capital of East Kalimantan, Swiss-Belhotel Borneo Samarinda Hotel offers top-class accommodation with direct access to Central Plaza and complimentary Wi-Fi.

Panoramic Views and Modern Comfort
Guestrooms feature modern furnishings and stunning panoramic views of the Mahakam River, providing a serene and comfortable stay.

Culinary Delights and Wellness Facilities
Indulge in a variety of cuisines at Mahakam Restaurant, offering Chinese, Indonesian, and international specialties. Additionally, enjoy the well-equipped fitness center, sauna, swimming pool with spa pool, and a kid's pool for ultimate relaxation.

Book now to experience luxury, comfort, and convenience at Swiss-Belhotel Borneo Samarinda Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BPN

Location

Guest Reviews

8.6
Based on 76 reviews
Cleanliness: 8.6
Service: 8.2
Location: 9
Room Quality: 8.2
Amenities: 9
Value for Money: 8.6
Food and Beverage: 8.2
Overall Experience: 9
G
GoPlaces10585545494 • Business
10
Business trip
Pros:

One of the best hotel at samarinda, i will be recommending this hotel to my colleagues, good job swiss bel samarinda

2026-08-12 • via Tripadvisor
B
Beat • solo_traveller • ch
6
Pros:

TV is nice with Netflix and other Apps already installed

Cons:

Aircon is noisy

2026-07-23 • via Nuitee
I
I Putu • couple • id
5
we just wrote an honest review,we like swiss bell and will return, but seems management needs to be more proactive, thro
Pros:

lovation and friendly staff

Cons:

checked in at 3:00 pm but got the room at 18:45, awful saturday nite , no towels at all in the room till very late, luckily we met Gandy who was so helpful and friendly, our room was 912

2026-06-30 • via Nuitee
L
Loodin • solo_traveller • ca
6
Pros:

The kitchen staff were great.
Internet was great

Cons:

Breakfast, something was a bit old, but overall, it was good

2026-06-10 • via Nuitee
L
Lukmann • solo_traveller • de
9
Good stay
Pros:

Great location and friendly staff

Cons:

Nothing

2026-05-17 • via Nuitee
B
Bagus • solo_traveller • id
7
2026-04-02 • via Nuitee
R
Retno • couple • id
8
2026-03-30 • via Nuitee
A
Ana • family_with_children • es
9
Pros:

La amabilidad del personal y la comodidad de la habitación y de los espacios comunes del hotel.

2026-03-05 • via Nuitee
K
Kristian Andi • extended_group • id
8
Mantap
Pros:

Mantap

Cons:

Tidak ada

2026-02-28 • via Nuitee
A
Anna-Kaisa • couple • fi
10
Pros:

Breakfast was very, very good.

2026-02-09 • via Nuitee
H
HAJAH RAHIMAH • family_with_children • bn
8
our stay was short and thus did not have the opportunity to use much of hotel facility.
Pros:

Breakfast was okay.

Cons:

bath towels look worn out.

2026-01-16 • via Nuitee
A
Aksel • solo_traveller • nl
10
2026-01-15 • via Nuitee
S
sinta • family_with_children • id
7
2026-01-03 • via Nuitee
J
Jiayuan • extended_group • sg
8
Good
Pros:

Modern and nice

Cons:

Some service a lil slow but it is ok

2025-12-30 • via Nuitee
R
Rain • family_with_children • bn
9
2025-12-21 • via Nuitee
A
Andi • family_with_children • id
9
Pros:

Hotel ini nyaman cocok untuk liburan keluarga atau keperluan bisnis.lokasinya strategis.cukup jalan kaki ke samarinda xentral park dan hanya beberapa menit ke tepian mahakam.sarapannya lunayan standar pada umumnya.Yang membuat saya suka karena keluarga dapat menikmati kolam renang tanpa biaya.

Cons:

Selama menginap saya belum menemukan yang tidak saya sukai

2025-12-03 • via Nuitee
R
Roberto • solo_traveller • it
8
Adeguato per un paio di giorni
2025-10-10 • via Nuitee
M
Mark • family_with_children • ad
7
2025-08-20 • via Nuitee
P
Peggy • family_with_children • ad
10
We had a good stay !
Pros:

Good Location - friendly & helpful staff

2025-08-13 • via Nuitee
L
L1247AHelizabethk • Business
10
Great Hotel
Pros:

I had a really great experience during my stay at swiss-belhotel borneo samarinda. Thank you for your warmest welcome!

2025-07-30 • via Tripadvisor