Comfort Inn & Suites Wylie

Hotels
•
Comfort
6.8 (231 reviews)
2011 N Highway 78 , Wylie , US
+1 972-429-1771

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful owner and staff
Convenient, safe location near shopping and restaurants
Comfortable bed
Good breakfast reported by some
Easy access to highway and surrounding areas
Cons:
Rooms smelled bad and reported as dirty (trash, stains, bugs)
Broken or defective room locks and security issues
AC/ventilation problems; damp feeling in rooms
Bathroom fixtures/tile cracked and in disrepair
Amenities unavailable or misleading (hot tub/pool, ice machine)
Overbooking/charging and refund handling complaints
Inconsistent housekeeping (random cleaning visits)
Elevator and common areas reported dirty

Categories

Cleanliness
4
Multiple reviews report rooms smelling bad, visible trash, bugs in beds, dirty AC filters, and overall poor housekeeping — cleanliness is well below standard.
Service
8.8
Several reviewers praised the owner and staff as friendly and helpful, though a few reports cite rude staff and inconsistent housekeeping; overall staff friendliness is a relative strength.
Location
9
Repeated mentions of convenient, safe location close to restaurants, shopping, and highways — location is consistently positive.
Room Quality
4.5
Frequent reports of malfunctioning electronic locks, broken/cracked tub and tile, HVAC issues, damp feeling and blocked outlets — room condition is below expectations.
Amenities
5.5
Guests noted limited/outsourced amenities (ice machine out, hot tub misrepresented as small pool/water feature, elevator/areas dirty) — amenities are inconsistent and sometimes unavailable.
Value for Money
7.8
Mixed signals: some guests found the location and convenience good value, but complaints about overbooking, charge/refund handling, and room condition reduce perceived value.
Food and Beverage
8
Several guests reported a good breakfast; food/beverage is one of the more positive, though not widely discussed.
Overall Experience
6.8
Mixed overall: convenient location and friendly staff balanced against serious cleanliness and room-quality issues; overall rating set to target to reflect the aggregate sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location
Located in Wylie, Comfort Inn & Suites Wylie offers easy access to popular attractions like Gerald J. Ford Stadium and Historic Downtown Plano, making it an ideal choice for travelers looking to explore the area.

Modern Amenities
Guests can enjoy free WiFi throughout the property, a 24-hour front desk for convenience, a business center for work needs, and a gym to stay active during their stay. The hotel also provides free private parking, ensuring a hassle-free experience for guests with vehicles.

Nearby Attractions
With Preston Center, Southern Methodist University, and Mesquite Metro Airport in close proximity, guests can easily venture out to discover more of what the area has to offer during their stay at Comfort Inn & Suites Wylie.

Experience comfort and convenience at Comfort Inn & Suites Wylie. Book your stay now for a memorable experience.

Important information:

A valid photo ID and credit card are required at check-in. Special requests are subject to availability, can't be guaranteed and may incur additional charges.

Please note, queen rooms can't accommodate extra beds or cribs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 231 reviews
Cleanliness: 4
Service: 8.8
Location: 9
Room Quality: 4.5
Amenities: 5.5
Value for Money: 7.8
Food and Beverage: 8
Overall Experience: 6.8
J
Jovani • couple • us
10
2026-11-07 • via Nuitee
S
Shirley • couple • us
9
Comfortable stay with friendly staff
Pros:

The owner and staff were friendly and helpful. The linens and towels were great. The bed was very comfortable. Breakfast was good.

Cons:

The entire hotel occupants experienced difficulties with keys. The owner said they were getting ready to re-key the entire facility.

2026-10-29 • via Nuitee
G
Geoffrey • couple • us
10
2026-10-08 • via Nuitee
P
Perez • couple • us
6
2026-09-03 • via Nuitee
A
Abdulhafiz • family_with_children • us
10
2026-08-18 • via Nuitee
G
Geoffrey • couple • us
10
2026-08-15 • via Nuitee
B
Bryan • couple • us
5
2026-07-21 • via Nuitee
R
rena • couple • us
3
Disappointed
Pros:

Did not eat

Cons:

Room was in rough shape. Tub and tile cracked. faucet did not function correctly so shower was scalding. Door looked like A crowbar had been used on the door toilet ran. AC was only working so so Elevator tile was packed with dirt and debris. Disappointing

2026-07-19 • via Nuitee
C
Christopher • solo_traveller • us
2
never stay again
Pros:

I liked the fact it was convenience of my visiting place

Cons:

The room was disgustingly dirty from a bad smell as soon as you pen the door, to a dirty air-conditioning filter had to clean it myself, to a disgusting chair to sit on as if it had bird crap on it, to a disgusting TV remote control. to a room with a defective electronic lock which I visited the same room 5 months earlier and had the same defective lock.

2026-07-10 • via Nuitee
C
Chris • solo_traveller • us
4
Pros:

Close to what we had planned

Cons:

Room kinda smelled moldy
AC didnt cool properly

2026-07-09 • via Nuitee
C
Carlos • couple • us
7
Good stay , second time at this location and will stay again
Pros:

Very clean ,easy access to highway and surrounding areas. Convenience of shopping plaza across highway 78 and restaurant options. Staff is warm
And friendly.

Cons:

Ice machine only available on
Main floor (was out of service on a 95°+ week .
Pictures show hot tub ( not available,it’s a smaller pool /water feature)

2026-07-06 • via Nuitee
C
Carlos • couple • us
10
Stayed for a family emergency and recommended to other family members who were satisfied with the property as well
Pros:

Convince to the City and restaurants,shopping

2026-07-06 • via Nuitee
R
Ryan • couple • gb
3
Poor
Pros:

Comfy bed

Cons:

The smell of ammonia in the room we had to go buy room fresheners the room smell was so bad and the cleaner only came to the room randomly when she was meant to attend daily.

2026-06-30 • via Nuitee
H
Heinz • solo_traveller • us
7
Since I was only there for one night, it did what I needed. I would not stay there for multiple days.
Pros:

The location was convenient and safe.

Cons:

It was dated. The A/C worked OK, the room felt damp, some electrical plugs were blocked off so they could not be used, and grout in the bathroom floor needed repaired.

2026-06-16 • via Nuitee
B
Brandon • couple • us
7
2026-06-13 • via Nuitee
J
James • family_with_children • us
3
Pros:

Location and value

Cons:

Room door lock didn't work. Had to wake my sick wife to let me back in the room when I walked the dog. Staff wouldn't or couldn't make the lock work.

2026-06-06 • via Nuitee
K
kim • solo_traveller • us
5
Pros:

Room was good.

Cons:

Trash everywhere and beer bottles and cans.

2026-06-01 • via Nuitee
C
Cortiss • couple • us
1
It was disappointing and disgusting
Pros:

The room was disgusting. It stink, had bugs in my bed, and the staff was rude liars. I booked my room from Monday-Thursday and I stayed only one night and was only refunded for one night. I’m so disappointed and disgusted with this situation. I will never tell anyone about this hotel nor will I ever return.

Cons:

I didn’t like anything it was absolutely disgusting

2026-05-28 • via Nuitee
T
Tiffany • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything! over booked out room and still charged me and wasn't very friendly

2026-05-22 • via Nuitee
B
Bonetta • family_with_children • us
9
2026-05-14 • via Nuitee