Hilton Garden Inn Nashville/Franklin-Cool Springs

Hotels
•
Hilton Garden Inn
8.7 (319 reviews)
9150 Carothers Parkway , Franklin , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Cleanliness issues
Hard beds
Expensive breakfast

Categories

Cleanliness
8.16
Room cleanliness has issues, including dirty towels and food around the bed.
Service
9.63
The staff were welcoming and friendly, with helpful service.
Location
9.67
Multiple mentions of great location and convenience.
Room Quality
7.62
Rooms had various issues, including hard beds and damages.
Amenities
8.65
Coffee and tea available in the room, but lacked free coffee in the lobby.
Value for Money
8.11
Expensive breakfast options but received complimentary breakfast due to issues.
Food and Beverage
8.66
Breakfast options met needs but were considered pricey.
Overall Experience
9.13
Generally good experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Amenities

Discover a haven of comfort at the non-smoking Hilton Garden Inn Nashville/Franklin Cool Springs. Indulge in the indoor pool, 24-hour fitness center, and full-service restaurant. Unwind at the outside patio with a fire pit and water feature, or host events in the modern meeting rooms.

Modern Comforts

Relax in guest rooms featuring 37-inch flat-screen TVs, spacious work desks, microwaves, refrigerators, and coffee makers. Stay productive with complimentary high-speed internet access and make use of the 24-hour business center for all your needs.

Culinary Delights

Savor delicious meals at Season's Local Fare & Spirits, offering breakfast, dinner, and evening room service. End your day at the Pavilion Lounge with its outdoor garden patio and fire pit, creating the perfect ambiance for unwinding. Book your stay now for an unforgettable experience at our Franklin oasis.

Important information:

Renovation work is being done from January 2022 to March 31st. Some rooms are under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 319 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.67
Room Quality: 7.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 9.13
M
Missy • couple • us
8
Cons:

All of our friends were able to check in early. Our room wasn’t ready so we had to wait. No big deal-but the staff member at check in said she would waive our parking fee since we had to wait. Very kind-but it wasn’t waived and we were still charged.

2026-04-13 • via Nuitee
L
Lindsay • extended_group • us
10
Pros:

Clean updated

2026-04-05 • via Nuitee
J
Joseph • couple • us
4
Nice place. Only disappointment was our wall air conditioner. Out dated and LOUD as a locomotive
Cons:

Air conditioner wall unit sounded like we were sleeping next to a train.

2026-03-31 • via Nuitee
M
M • couple • us
10
Great stay!
Pros:

Convenient

2026-03-31 • via Nuitee
Z
Z9493WDnancye • Family
10
Highly recommend! Safe, clean, comfortable!
Pros:

Highly recommend!! Safe, beautiful neighborhood. Beautiful hotel and lobby, welcoming and friendly staff. Very clean, modern room and bathroom with a comfortable bed, Xtra body pillow, plenty of outlets/charging ports, microwave, mini fridge and coffee maker. Would love to stay again.

2026-03-27 • via Tripadvisor
T
Tammy • couple • us
10
2026-03-26 • via Nuitee
B
Borus • extended_group • us
4
Cons:

The staff wasn’t very welcoming.

2026-03-21 • via Nuitee
M
Marques • couple • us
10
2026-03-16 • via Nuitee
T
thomas • couple • us
9
2026-03-16 • via Nuitee
S
Stephanie • family_with_children • us
8
2026-03-11 • via Nuitee
J
jamesrM8811YF • Family
10
Hilton Garden Inn - Go see Deborah!
Pros:

Superior customer service! Deborah was warm and inviting, she went out of her way to make sure we had an incredible stay, thank you Deborah!

2026-03-03 • via Tripadvisor
T
Tom • family_with_children • us
4
2026-02-25 • via Nuitee
K
Kaynon • solo_traveller • us
10
2026-02-22 • via Nuitee
S
Sherrie • family_with_children • us
1
2026-02-22 • via Nuitee
A
asocsop1 • Business
10
Best Hilton in Franklin!
Pros:

I stayed here for two nights on a business trip. The location is perfect with lots of local restaurant options. The hotel lobby is welcoming with a nice restaurant. The fitness center is fantastic- open 24 hours with machines, Free weights, kettle balls, weighted balls , yoga blocks etc! Rooms are nicely furnished with hard flooring. I tried breakfast the last day. It was a bit expensive at $15 for a hot breakfast. Eggs and omelets to order - it was worth it! Jenny waited on me and made sure I got my check in time for me to checkout, Cat was so helpful and kind at the front desk- I would definitely stay here again!

2026-02-19 • via Tripadvisor
N
Natalie • couple • us
1
Pros:

The bed I guess was okay

Cons:

I got charged 230 for a king suite with a Jacuzzi tub that did not work.And the room was very small and the staff was rude and it didn't even include breakfast. The website said 205, and I was charged in extra $25.For what?

2026-02-10 • via Nuitee
5
51HeatherL • Couples • Auburn, Alabama
10
Wonderful hotel
Pros:

We really enjoyed our stay! The staff are fabulous! So friendly and helpful - we felt like welcome guests in their home.
Also very appreciative of the pet policy. We have a very well behaved large dog, and so many hotels have size limits. No issues here. However I am compelled to remind other pet owners to pick up after your dog! It is so inconsiderate to leave waste out in the public areas around the hotel, and you are also putting these fabulous pet policies at risk.
Our only complaint- and it is minor - is that the in room ac units are a bit noisy. We are light sleepers. I had trouble the first night, but my husband was fine. The second night we did a super cool before bedtime so slept most of the night with it off. Honestly this is the only improvement this property needs to make.
We have stayed at multiple properties in the area, and this will be our choice from now on.

2026-02-08 • via Tripadvisor
G
G2640YGbrandonm • Business
10
Amazing hotel
Pros:

Location was close to my office. Room was spacious and clean. Restaurant/ bar had great food and amazing drinks. Lobby area was quiet for remote working on some days. All around the stay was great. When i come back on vacation to see Nashville I will for sure book here.

2026-01-31 • via Tripadvisor
R
R897MKkatej • Solo travel
10
Perfect Ice Apocalypse Refuge
Pros:

HGI took extraordinary care of myself and my neighbors during the great ice apocalypse of 2026.
I arrived late in the day delirious and exhausted with my two elderly, large dogs, after spending three days in the cold without power. I had been waitlisted and they made special accommodations to get me out of the cold as soon as possible.
Russ was there to check me in, with his warm welcoming greeting and perfectly toned, gentle humor. The staff were exceptional, especially given the chaos, the icy conditions, the many, many pets and the emotional state of everyone seeking refuge.
The room was quiet, clean and the outdoor space was full of trees and ample walking space, far from the busy roads. It’s a really close walk to my now favorite restaurant, Chrylasis.
I highly recommend this HGI to anyone coming to Nashville.
I hope we never have a week long power outage again, but if we do, I’m staying here.
Thank you Russ, all amazing staff and HGI.

2026-01-31 • via Tripadvisor
Z
Z5590SYkatieg • Couples
10
Great experience and stay
Pros:

Staff was extremely friendly and helpful! Would come back and stay again! Rooms and hotel extremely clean, very impressed.

2026-01-29 • via Tripadvisor