Aloft Houston by the Galleria

Hotels
Aloft
7.2 (628 reviews)
5415 Westheimer Houston , Houston , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Ongoing construction

Categories

Cleanliness
5.91
There were complaints about cleanliness, including dead roaches in the room.
Service
8.38
Most staff were friendly and helpful; however, there were incidents of poor customer service.
Location
9.42
Guests appreciated the hotel's proximity to the mall and other amenities.
Room Quality
6.37
Many issues regarding room conditions, including non-working appliances and unpleasant odors.
Amenities
6.9
Renovations were ongoing, affecting the enjoyment of available amenities.
Value for Money
7.36
Guests felt the price was not justified due to the construction and service issues.
Food and Beverage
6.41
Limited comments on food quality were noted, with some dissatisfaction regarding breakfast.
Overall Experience
6.88
Overall guest experiences were mixed, primarily affected by construction and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:55

Property Description

Prime Location in Uptown District:
Situated in the heart of Houston's Uptown District and just a stone's throw away from the renowned Galleria Mall, our environmentally-friendly hotel offers a prime location for both leisure and business travelers.

Modern Amenities:
Each pet-friendly room is equipped with a 42" flat-screen TV, work desk, and ergonomic chair for your comfort. The private bathroom boasts a luxurious walk-in shower and premium bath products, ensuring a relaxing stay.

Vibrant Social Spaces:
Experience our vibrant WXYZ lounge with a full bar, a well-equipped fitness center, and the lively Re-Mix lounge. Start your day with a health-conscious breakfast at the 24-hour Re:Fuel before exploring Houston's top attractions.

Book your stay now for a memorable experience in Houston!

Important information:

Please note the credit card made at time of booking must be presented at check-in. A hold for incidentals will be placed on the credit card. Cash deposits for the hold are not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

7.2
Based on 628 reviews
Cleanliness: 5.91
Service: 8.38
Location: 9.42
Room Quality: 6.37
Amenities: 6.9
Value for Money: 7.36
Food and Beverage: 6.41
Overall Experience: 6.88
P
PHILIP solo_traveller ng
10
2026-02-14 via Nuitee
D
dennisgG1749VZ Solo travel
10
India - Awesome service!
Pros:

India was working the bar during my stay. She was fun, welcoming, and made some delicious drinks! Service like this makes me want to come back, and I will! Thanks India, ill see you soon!

2026-02-12 via Tripadvisor
H
H6871OGchrisp Solo travel
10
Excellent Experience
Pros:

I travel to Houston quite often and stay at this property. I recently met India and I must say she has been an absolute joy! After a long day, it’s refreshing to be able to wind down and have a great conversation. And not just me, she is able to engage everyone at the bar with conversation and excellent service!

2026-02-12 via Tripadvisor
P
pilarh319 Family
10
Will be staying again!
Pros:

Keyshawn was welcoming and helpful. Love the new renovations they’re doing with the hotel as well… nice and modern. This has always been my favorite place to stay while visiting Houston.

2026-02-07 via Tripadvisor
9
944kemuelr Solo travel
10
Excellent
Pros:

Leonard was exceptional in taking care of us. I couldn’t ask for better service!!!!! I will definitely come and stay at this hotel from now on!!!!

2026-02-07 via Tripadvisor
T
tedmD2702TW Business
10
Great staff
Pros:

Great ambience. Played pool with the boys and had great drinks from India, the bartender. Very kind and very engaging with everyone.

2026-02-06 via Tripadvisor
Z
Z4693WHgregt Business
10
Great bartender and atmosphere
Pros:

Business trip with partner and chatting with the bartender India was pleasant and I’m excited to come back after the great experience.

2026-02-06 via Tripadvisor
E
Experience324557 Friends getaway
10
A great EXPERIENCE!
Pros:

Make sure to check out India C. @ the bar! She has great professional customer service and a beautiful face and personality!

2026-02-06 via Tripadvisor
D
Destination280806 Friends getaway
10
Simply a pleasure
Pros:

I stood at the Bar and India was simply amazing her kindness and knowledge of Houston’s and surrounding area was simply helpful and amazing! She was a pleasure to encounter

2026-02-06 via Tripadvisor
D
debanhif2026 Couples
10
Amazing hotel and close by experiences
Pros:

Morgan and Luis were super helpful and made my check-in process easy and fast!☺️ They were super kind and answered all of my questions and doubts!

2026-02-06 via Tripadvisor
C
Cruiser66092563449 Business
8
Great staff
Pros:

The good, comfortable rooms, but the staff is the best part. They are all great, but especially Courtney and KeShawn who helped me with a corporate billing issue. Will always plan on staying here when in the area.

2026-02-06 via Tripadvisor
T
travel1335 Business
10
Sometimes just a small friendly encounter at the end of rough day is all you need to make everything right.
Pros:

The hotel seems to be relatively laid back. My experience with it starts with the young woman at the front desk named Courtney. I was having a little bit of a rough day and was ready to be done with it and she was just so friendly upbeat and genuine that I was able to end the day on a good note after all!

2026-02-04 via Tripadvisor
B
brandonhA2129MB Solo travel
10
A great stay
Pros:

I stayed at this location on 1-23-26 and I had such an amazing experience. Hotel was clean atmosphere was warm and welcoming. Allen was great, he recommendation to local events was much so needed. Next time I’m Houston I’ll stay this property.

2026-01-31 via Tripadvisor
J
joshuasE5736UD Friends getaway
10
Great service
Pros:

Had a great experience at the aloft with my yearly trip with my brothers. India at the bar was very friendly and knew how to mix a great drink. She had a great personality and kept us entertained at the bar. She was definitely the reason we had an awesome time at the aloft. Really would recommend and day if the week. The aloft checks all the boxes and I'm definitely looking forward to my next trip to Houston! Thanks again India and the rest of the the staff at the aloft!

2026-01-31 via Tripadvisor
O
O7260RLpaigew Couples
10
10/10 Will be coming again !
Pros:

Exceptional service at Aloft Hotel! Keshawn at the front desk was absolutely amazing—friendly, professional, and genuinely welcoming. Check-in was quick and seamless, and Keshawn went above and beyond to make sure everything was perfect. His positive attitude and attention to detail really stood out and made my stay even better. Outstanding hospitality!
Shoutout to Keshawn at the Aloft front desk! Super friendly, helpful, and professional. He made check-in effortless and set the tone for a great stay. Truly 5-star service!

2026-01-31 via Tripadvisor
9
923breannab Couples
10
Best hotel experience ever received
Pros:

Shoutout to Keshawn at the front desk of the Aloft Houston! We were visiting from out of state and he seriously went above and beyond to make our stay smooth and stress-free. From check-in to check-out, he was welcoming, helpful, and just genuinely great at what he does.

He answered all our questions, gave solid recommendations, and made us feel right at home. You can tell he really cares about guests. Aloft is lucky to have him—he definitely deserves a raise or a promotion to manager.

Thanks again, Keshawn, for making our Houston trip even better!

2026-01-31 via Tripadvisor
M
Madilyn couple us
8
2026-01-30 via Nuitee
D
deesiy Solo travel
10
Arrived early and was able to check in
Pros:

Allen was very help. Everything we need he accommodated. He was very hospitable. The hotel was clean and nice. Check in was amazing

2026-01-29 via Tripadvisor
T
Trip00886628607 Friends getaway
10
My experience was great
Pros:

Allen j was very hospitable and very helpful with are needs. He help make our stay very pleasant. Make sure you ask for Allen

2026-01-29 via Tripadvisor
L
LGG3 Business
8
Big rooms, conveniently located
Pros:

The room was large & comfortable and rate was very affordable. I appreciated the Dry Bar products and blow dryer.

This is a mid-level business hotel. Service was serviceable, not particularly warm or friendly but it was fine for a one night business trip.

Hotel is undergoing renovations, which might be annoying if you were in the room during day but fine after 5PM and before approximately 8AM. I could not hear any construction noise in. my room on the 8th Floor.

I selected breakfast as my Platinum member benefit but wish I had not. Limited breakfast options and you order from a counter like at a fast good restaurant.

2026-01-24 via Tripadvisor