Aloft by Marriott Houston by the Galleria

Hotels
Aloft
7.2 (729 reviews)
5415 Westheimer Houston , Houston , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Ongoing construction

Categories

Cleanliness
5.91
There were complaints about cleanliness, including dead roaches in the room.
Service
8.38
Most staff were friendly and helpful; however, there were incidents of poor customer service.
Location
9.42
Guests appreciated the hotel's proximity to the mall and other amenities.
Room Quality
6.37
Many issues regarding room conditions, including non-working appliances and unpleasant odors.
Amenities
6.9
Renovations were ongoing, affecting the enjoyment of available amenities.
Value for Money
7.36
Guests felt the price was not justified due to the construction and service issues.
Food and Beverage
6.41
Limited comments on food quality were noted, with some dissatisfaction regarding breakfast.
Overall Experience
6.88
Overall guest experiences were mixed, primarily affected by construction and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:55

Property Description

Prime Location in Uptown District:
Situated in the heart of Houston's Uptown District and just a stone's throw away from the renowned Galleria Mall, our environmentally-friendly hotel offers a prime location for both leisure and business travelers.

Modern Amenities:
Each pet-friendly room is equipped with a 42" flat-screen TV, work desk, and ergonomic chair for your comfort. The private bathroom boasts a luxurious walk-in shower and premium bath products, ensuring a relaxing stay.

Vibrant Social Spaces:
Experience our vibrant WXYZ lounge with a full bar, a well-equipped fitness center, and the lively Re-Mix lounge. Start your day with a health-conscious breakfast at the 24-hour Re:Fuel before exploring Houston's top attractions.

Book your stay now for a memorable experience in Houston!

Important information:

Please note the credit card made at time of booking must be presented at check-in. A hold for incidentals will be placed on the credit card. Cash deposits for the hold are not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

7.2
Based on 729 reviews
Cleanliness: 5.91
Service: 8.38
Location: 9.42
Room Quality: 6.37
Amenities: 6.9
Value for Money: 7.36
Food and Beverage: 6.41
Overall Experience: 6.88
B
Brooke couple us
10
2026-07-18 via Nuitee
A
Ayodeji solo_traveller ng
8
2026-07-13 via Nuitee
D
Donald solo_traveller au
7
Cons:

Promised an exceptional breakfast which turned out to be a load of microwaved slush that could have been purchased a-la-carte at half the price.

2026-07-04 via Nuitee
D
David couple us
7
Pros:

location and staff

Cons:

stayed there twice
first time room hadn’t been cleaned
2nd time the fridge wasn’t working (maintenance took quick care of it)

2026-06-30 via Nuitee
F
FunkeB. couple ng
9
Pros:

The location is very convenient, close to everything you need - the mall, restaurants etc. It is 25 mins away from the airport which makes it very easy to get in and out of town. The rooms are also comfortable.

Cons:

The breakfast option could have been better, very limited options available. All else was great!

2026-06-29 via Nuitee
J
Jorge solo_traveller mx
9
Pros:

La ubicación

Cons:

Cafetera estaba muy sucia

2026-06-23 via Nuitee
P
prince2nd Friends getaway
10
World Cup trip!!
Pros:

I had a wonderful experience during my stay, largely thanks to the outstanding front desk team. Morgan was absolutely awesome—incredibly helpful, welcoming, and went above and beyond to make sure everything was taken care of. Rm1010

2026-06-22 via Tripadvisor
C
Campbell solo_traveller us
7
The Dorm
Pros:

Lobby and hotel the decor

Cons:

Room size and amenities in the room .

2026-06-22 via Nuitee
J
jlynd2026 Friends getaway
10
Great atmosphere
Pros:

I came and visited aloft by galleria and I had a wonderful experience from checking in with morgan( she was super pleasant and sweet and made check in a breeze) the location is perfect and the amenities were great

2026-06-19 via Tripadvisor
4
415dariusy Solo travel
10
Wonderful
Pros:

Morgan was wonderful
The check in process and smooth and easy
She has a great attitude and is a great asset to your company

2026-06-19 via Tripadvisor
J
Jamia solo_traveller us
10
Pros:

The pool

Cons:

Paying for parking

2026-06-17 via Nuitee
C
Coleman couple us
7
Good stay
Pros:

The area

Cons:

No smoking

2026-06-15 via Nuitee
T
tylerwG9497CH Solo travel
10
Solo trip
Pros:

Morgan was very attentive and a great welcome to the hotel. 5 stars

2026-06-12 via Tripadvisor
O
O2423EEdavidr Family San Antonio, Texas
10
Setting the standard
Pros:

From actually remembering our names, to reaching out to see how stay was going, the staff really stands out. The newly renovated facility really shines. We were treated like family. We’ll be back.

2026-06-09 via Tripadvisor
B
Bates solo_traveller us
10
Awesome stay
Pros:

I love the cleanliness and the staff was awesome our plane got canceled and they was so helpful keeping us in our same room even tho we booked 3rd party it was great

Cons:

I didn't like that there was no do not disturb signs so housekeeping was going in the room when weren't in it to clean and knocking on the door trying to come in while we were sleep to clean but the fact that they wanted to keep it cleaned help not be upset

2026-06-09 via Nuitee
M
Maegan couple us
10
2026-06-06 via Nuitee
U
Ulyssis couple us
10
2026-06-02 via Nuitee
K
Kevin solo_traveller us
8
2026-06-01 via Nuitee
S
Samantha couple us
8
2026-05-26 via Nuitee
5
583kristit Solo travel
10
Great stay
Pros:

I had a great stay and Keshawn's customer service was awesome! Keshawn was very helpful and attentive to my needs & questions regarding my stay in Houston.

2026-05-20 via Tripadvisor