The White Buffalo Club

The staff is very friendly and helpful

Localização

Posizione comoda e centrale rispetto al paese, piccola colazione offerta, camera ampia

Great location and the washer and dryer were an added bonus.

The gal at the front desk was cool during check in. We did not have many asks during our stay other than fresh towels, easy to get. Nice breakfast snacks.

This is a great hotel—our 2 king bed room was very spacious plenty of room for all 4 of us to enjoy hanging out in the room—the exercise room is fantastic most hotels do not have weight racks but this one does and my 2 sons loved it—the location is perfect for walking to downtown area maybe 5 min max away from downtown. Very clean and the decor is very rustic and nice. Would recommend this hotel for anyone that wants luxury but at a great price—We will book this again.

I really enjoyed the hotel! The rooms are comfortable and cozy! The great thing is that they have AC!!

As an athlete, I really enjoyed their wellness/fitness facilities, which allow for virtually any type of workout!

The hotel’s location was really nice, allowing my family and I to easily walk around Jackson and see everything the town had!

I gave 4 out of 5 stars for 2 reasons:

1. The parking was tight, which made having a big vehicle difficult.

2. Their restaurant had fantastic food, and it was very delicious! However, for an advertised “fine dining” experience, the service was about average.*

*Please know that this does not apply to the overall hotel service. The hotel service I found to be of good quality.

Excellent downtown location, we could walk to everything. The room was large and had a full kitchen and sitting area and small balcony.

Close proximity to town enjoyed afternoon walks

We checked into White Buffalo Club for what was supposed to be a 5-night stay. It turned into one of the most disappointing hotel experiences of our lives — not just because of the situation itself, but because of how it was handled at every level.

From the moment we arrived, it was clear that the word "luxury" in the hotel's marketing does not reflect reality. The property is old and worn — walls are stained and dented, the beds are mediocre at best with just two flat pillows and a dark brown blanket that I thought was a throw rug, and the couch in our "suite" was so visibly stained that I wouldn't even set my belongings on it. We had saved up excitement for this trip and made the choice to look past the condition of the room because we wanted to enjoy our vacation. That goodwill was not returned.

Night 1 / Morning 1: We were woken at 8:15am by loud construction noise directly above our room — banging, hammering, and sawing. When I went to the front desk, I was told the building is privately owned and they would look into it and call me back. They never called back. When we returned that evening, a different clerk had no knowledge of the issue and we had to explain everything from scratch. She told us no other rooms were available so they couldn't move us and had no other options to offer us. The manager was unreachable.

Morning 2: Construction resumed at 8am — this time so loud it sounded like a chainsaw inside our room. We made the decision to check out and find another hotel.
At checkout, the front desk clerk — communicating with the GM by text — agreed to refund us for the 3 remaining nights we would not be staying. She told us that compensation for the 2 disrupted nights we did stay would need to come from the GM directly, and gave us his personal cell number rather than calling him herself. We called immediately. He did not answer. We left a message. We never heard back.
We had to scramble to find last-minute accommodation at a significantly higher rate.

Since leaving, my husband has emailed the hotel twice. No reply. And when the refund finally came through, it was for only 2 nights — not the 3 that were agreed upon.

To summarize: we were sold a luxury experience and arrived to a worn, poorly maintained property. We lost 2 nights of sleep to undisclosed construction noise. We were promised a 3-night refund and received only 2. We were promised a call from the GM and never received one. Every attempt to follow up has been met with silence.

We have traveled extensively and stayed at truly luxury properties. We have never experienced this level of misrepresentation or indifference from management. We feel a responsibility to share this so others can make an informed decision before booking.

Location was great, room had all the services we needed but was outdated.

Fantastic Location.