The White Buffalo Club

Location, free parking, breakfast, kitchen, space in rooms.

The accommodation is lovely, the staff are so nice and helpful, and you can borrow bear spray and binoculars for free for your stay! Highly recommend, would return for sure.

This place is the worst hotel I’ve ever stayed in. I called 1 months in advance and spoke with Elizabeth to make a request for a room that didn’t face the street due to noise concerns. During that time she said that she would reserve room 304 for me and my fiancé since this apparently is an interior room which is more quiet. When we arrived Elizabeth said that room 304 had been rented already and that we would have to accept another room. After spending 30 minutes ( after being on an exhaustive , long flight ) arguing with Elizabeth , whom tried to deny that she and I had ever spoken , we were told that we would accept a different room. Then Elizabeth failed to tell us that our room was in a completely different building which resulted in us taking our luggage to the wrong room ( where to door code would not unlock the door ) and spending yet another 10 minutes going back down the elevator to finally be told that we would need to go outside ( it was raining ) across a short walk way to the correct building. This place is an absolute waste of money and offers the least amount of value I’ve ever experienced when traveling. I can only assume that they make their profits due to their location in downtown Jackson hole and the high demand for lodging in this tourist town. Unfortunately that seems to have resulted in their customer facing staff being extremely dismissive of their customers ( ie - they are going to sell out regardless of how they treat their customers. I was also told that I could contact bryan to seek remedy but once I realized the fact that this place is going to sell out regardless of what I say or do I just dropped it. I will definitely not be coming back to this “ hotel “. The lack of respect for the customer is staggering.

We liked the gym, fresh blueberries for breakfast, white bathrobes in the room, the black out shades were effective, the kitchen was adequately furnished, the location was good.

This trip was supposed to celebrate my husband’s birthday and allow us to spend time with local friends in Jackson. Unfortunately, White Buffalo Club is one of the more impressive examples of incompetence and poor business acumen that I have encountered in quite some time. The one star granted here is to acknowledge the solid range of gym equipment and convenient downtown location.

The property markets itself as “luxury” while operational standards quietly collapse in the background. The rooms are VERY poorly soundproofed. Every movement from the room above us came through the ceiling with such force and clarity that it sounded less like neighboring guests and more like a juvenile rhinoceros learning tap dance. Sleep was intermittent at best.

The room design itself also appears to have been created by people who have never actually stayed in a hotel. The shower door opens in such a way that requires you to climb inside before turning the water on unless you enjoy drenching your sleeve and shoulder trying to reach the controls from outside the glass.

It’s the poor service that really stood out, though.

Breakfast, advertised from 7–10 a.m., was not out at 7:30. Food remained locked away, nobody was at the front desk and the only coffee available was from the previous day. I watched a steady stream of increasingly disappointed guests wander downstairs only to discover there was effectively no breakfast service at all. One couple from Alabama told me they could not wait to get home.

The gym bathroom went three consecutive days with an empty hand towel dispenser and no means of drying hands regardless of the hour — morning, afternoon or evening. At some point, repeated negligence stops being an oversight and simply becomes laziness.

The QR code for room service had not been renewed and thus did not work, which felt fairly emblematic of the broader experience: lots of effort put into appearing modern and streamlined, very little effort put into ensuring anything actually functions correctly once guests arrive. Ironically, by the end of the stay, we had reached a point where we actively did not want White Buffalo Club receiving another cent of our money anyway.

Housekeeping was similarly dysfunctional. Despite requesting daily service through both the guest portal and directly with front desk staff, we had to chase and ask for it three separate times. It was during these interactions that we first dealt with a front desk employee named Abby, who seemed genuinely irritated that guests expected the hotel to perform the services it advertises online.

Requests were met with eye-roll energy, vocal fry and the sort of passive-aggressive indifference normally associated with teenagers being asked to unload a dishwasher. The overall staff energy at White Buffalo Club felt less “luxury hospitality” and more “disaffected delinquents supervising a vape shop.” Every interaction carried the unmistakable impression that guests were interrupting something vastly more important such as scrolling Instagram or staring at phones. Attitudes were consistently contemptuous, dismissive and unprofessional, conveying that guests were burdens rather than, jeez, I dunno, the entire reason the hotel exists.

The defining moment, however, came when I became violently ill during the stay. After vomiting repeatedly throughout the Sunday morning and reluctantly canceling my husband’s birthday dinner, my husband explained the situation to the front desk to try and cancel my massage appointment later that day. Abby displayed complete indifference not only toward my wellbeing, but toward the wellbeing of the staff member expected to spend 90 minutes in close proximity to someone actively sick.

Instead, she seemed absolutely hell bent on enforcing a cancellation policy for a comparatively measly couple hundred dollars, delivering the news with the sort of self-importance usually reserved for someone finally being entrusted with hall monitor duties after a lifetime of waiting. The priority was not common sense, discretion or concern for employee safety. It was the apparent thrill of rigidly enforcing policy while exercising one of the few microscopic scraps of authority apparently available to her.

And to be clear: I understand cancellation policies exist. Had the rest of the stay been excellent, I probably would have accepted it and moved on.
But context matters.

Ultimately, after hours of shivering under the blankets and vomiting, I forced myself downstairs to speak with the massage therapist, who immediately indicated that nobody had communicated my illness to her and that she would have been perfectly happy to accommodate the situation had anyone simply exercised basic judgment and informed her. Instead, the hotel managed to create an awkward and deeply uncomfortable interaction for everyone involved purely because the front desk chose rigid policy enforcement over common sense communication.

I subsequently emailed the manager, Bryan, twice regarding the broader hotel experience. He ignored both emails completely, which tells me the culture problem here likely starts at the top.

And before anyone attempts to excuse that level of nonresponse as being “busy,” I have personally managed client communication while flying from Ohio to New York to Madrid to Toulouse during the period when my father fell into a coma and ultimately died. At minimum, acknowledging a guest email — or setting an out-of-office reply directing concerns to another appropriate contact — is not an unreasonable expectation in a professional environment. But then, The White Buffalo Club is anything but that.

Because Bryan ignored me entirely, I reached out to Booking.com directly and ultimately received a $360+ refund. So in the end, White Buffalo Club managed to alienate two guests, generate extensive negative reviews and lose future referrals…over money that I received back anyway.

The truly impressive part is how shortsighted the entire thing was. I have already relayed this experience — and the hotel’s name — to my entire team, many of whom travel constantly for work and regularly exchange hotel recommendations. I have also shared it with local Jackson friends whose family members and visitors routinely book accommodations in the area.

In an apparent effort to “win” a couple hundred dollars, White Buffalo Club instead ensured that a far larger number of future dollars will never arrive in the first place. 🥇

The TL; DR: there are so many better places to stay in Jackson — spare yourself from this clown show!

Nice room and fully kitted kitchen and good beds

We loved our room, the decor and the quaintness of the hotel and of Jackson. Hotel staff was super friendly, location was easily in walking distance to all the downtown action and interest. And throwing in a washer/dryer was great being that we stayed 3 days here in the middle of a 10 day Yellowstone/Grand Teton trip.

We checked in and all seemed well. The room was nice, etc.

We requested to have housekeeping come during our stay by both completing the request via their portal, and by telling the front desk staff. Despite that, when house keeping did not come and we called the front desk to enquire, they insisted that it was because we didn’t request it on their online portal. What struck me about this exchange was not just that the hotel could not carry this request out despite our redundant attempts, but the unhelpful attitude from staff when we brought it to their attention. Rather than be met with someone who wanted to help, we were met with annoyance. Strike 1.

The next day, we had a tour scheduled to bring us to one of the parks. We were in the lobby/main area at 7:15. Despite breakfast starting at 7:00, coffee was tepid and from yesterday, and all fridges holding food were locked. As we sat down and waited for our guide, we saw person after person come down and raise their eyebrows to realize no coffee or breakfast was out. Further, no staff were at the front. Strike 2.

Next, my wife had a massage scheduled but had developed food poisoning on her trip. I called to cancel, and the receptionist Abby seemed more interested in telling me that I would be charged either way than seeing if anything could be done to be accommodating. My wife decided to try to go to said massage and mentioned this to the massage therapist, who was compassionate and said “if anyone would have told me I would have had no problem cancelling.” When we mentioned this to Abby she confabulated about messaging the cancelation to the therapist. Her typical contemptuousness was present.

The hotel itself has promise, but all of that falls away when a hotel doesn’t have decent staff. I would not recommend anyone stay here.

We liked the location and the gym.

Location

Our stay at White Buffalo Club was absolutely outstanding. From the moment we arrived, the staff made us feel welcome and went above and beyond to make our trip memorable. The location was perfect — close to everything in Jackson Hole while still feeling quiet and relaxing.

The rooms were clean, comfortable, and beautifully designed with a true mountain lodge feel. We especially appreciated the attention to detail, the comfortable beds, and the overall atmosphere of the property. The customer service was exceptional, and every interaction with the staff was friendly and professional.

If you are planning a trip to Jackson Hole, I highly recommend staying here. The White Buffalo truly helped make our vacation special, and we would absolutely stay here again.

Very close to town, warm bath robes in room, balcony available, very good complementary breakfast with the very best coffee.

Excellent Stay. Short walk to central Jackson. Clean, spacious room, quite. Well-appointed on-site gym. Fabulous terraces with heated fireplaces. Very helpful staff.

Great location, nice room with comfortable beds.

Room was as advertised.

The room was very large and very comfortable.

It is a pretty noisy property. About half the W rooms are above a big garage door that makes a lot of noise anytime someone comes and goes. I have stayed here a few times per year but won’t go back. There is hardly anyone there and we asked for a 2 hour late checkout to 1pm and were told $200. That is their right to set whatever policy they want but very few properties won’t work with people that have late flights out. The place was empty and they weren’t going to be full on the next day on Sunday, there was one other car in parking lot. That was the last time I will stay there.