The White Buffalo Club

The gal at the front desk was cool during check in. We did not have many asks during our stay other than fresh towels, easy to get. Nice breakfast snacks.

This is a great hotel—our 2 king bed room was very spacious plenty of room for all 4 of us to enjoy hanging out in the room—the exercise room is fantastic most hotels do not have weight racks but this one does and my 2 sons loved it—the location is perfect for walking to downtown area maybe 5 min max away from downtown. Very clean and the decor is very rustic and nice. Would recommend this hotel for anyone that wants luxury but at a great price—We will book this again.

I really enjoyed the hotel! The rooms are comfortable and cozy! The great thing is that they have AC!!

As an athlete, I really enjoyed their wellness/fitness facilities, which allow for virtually any type of workout!

The hotel’s location was really nice, allowing my family and I to easily walk around Jackson and see everything the town had!

I gave 4 out of 5 stars for 2 reasons:

1. The parking was tight, which made having a big vehicle difficult.

2. Their restaurant had fantastic food, and it was very delicious! However, for an advertised “fine dining” experience, the service was about average.*

*Please know that this does not apply to the overall hotel service. The hotel service I found to be of good quality.

Excellent downtown location, we could walk to everything. The room was large and had a full kitchen and sitting area and small balcony.

Close proximity to town enjoyed afternoon walks

We checked into White Buffalo Club for what was supposed to be a 5-night stay. It turned into one of the most disappointing hotel experiences of our lives — not just because of the situation itself, but because of how it was handled at every level.

From the moment we arrived, it was clear that the word "luxury" in the hotel's marketing does not reflect reality. The property is old and worn — walls are stained and dented, the beds are mediocre at best with just two flat pillows and a dark brown blanket that I thought was a throw rug, and the couch in our "suite" was so visibly stained that I wouldn't even set my belongings on it. We had saved up excitement for this trip and made the choice to look past the condition of the room because we wanted to enjoy our vacation. That goodwill was not returned.

Night 1 / Morning 1: We were woken at 8:15am by loud construction noise directly above our room — banging, hammering, and sawing. When I went to the front desk, I was told the building is privately owned and they would look into it and call me back. They never called back. When we returned that evening, a different clerk had no knowledge of the issue and we had to explain everything from scratch. She told us no other rooms were available so they couldn't move us and had no other options to offer us. The manager was unreachable.

Morning 2: Construction resumed at 8am — this time so loud it sounded like a chainsaw inside our room. We made the decision to check out and find another hotel.
At checkout, the front desk clerk — communicating with the GM by text — agreed to refund us for the 3 remaining nights we would not be staying. She told us that compensation for the 2 disrupted nights we did stay would need to come from the GM directly, and gave us his personal cell number rather than calling him herself. We called immediately. He did not answer. We left a message. We never heard back.
We had to scramble to find last-minute accommodation at a significantly higher rate.

Since leaving, my husband has emailed the hotel twice. No reply. And when the refund finally came through, it was for only 2 nights — not the 3 that were agreed upon.

To summarize: we were sold a luxury experience and arrived to a worn, poorly maintained property. We lost 2 nights of sleep to undisclosed construction noise. We were promised a 3-night refund and received only 2. We were promised a call from the GM and never received one. Every attempt to follow up has been met with silence.

We have traveled extensively and stayed at truly luxury properties. We have never experienced this level of misrepresentation or indifference from management. We feel a responsibility to share this so others can make an informed decision before booking.

Location was great, room had all the services we needed but was outdated.

Fantastic Location.

We enjoyed our time in Jackson- yet could not check in until 4 due to staff shortage. We added a day and were supposedly put on a list of notice to early cleaning, yet due to the front desk dropping the ball, the note never made it into the system, and we again had to wait with luggage set aside to check in. All worked out in the end- yet the flow was not good. Convenient location to “square” and rest of town. Boutique hotel- basically no significant lobby, if that’s important. Continental breakfast is ok. Get there early as coffee cools after a few hours. Rooms are nice, yet some have sinks in bedroom area. Rates are fair to good for June. Others in area, are more upscale, yet double the rate.

The location is the only thing we liked.

Here is the updated review with the musty odor and ventilation issues added into the section about the room conditions.
### Draft Review (1 out of 5 Stars)
> **1/5 Stars — Absolute Rip-Off. Misleading Marketing & Zero Service**
> Do not be fooled by the "luxury hotel" advertising—the White Buffalo Club is in no way, shape, or form a luxury resort. It is marketed as a high-end boutique property, but the reality is completely different. At least half of the layout is set up like a fragmented bed and breakfast or a collection of random vacation rental suites, resulting in a disjointed and cut-up footprint that completely lacks the cohesion, privacy, and atmosphere of a true luxury hotel.
> To make matters worse, the service and amenities are non-existent, which is insulting when you are paying over $800 a night. There is absolutely no room service available. Even worse, the front desk is not on duty 24/7; they are only there between 7:00 a.m. and 10:00 p.m. They didn't even have the decency to wait for our late arrival—we pulled up at 10:15 p.m., a mere 15 minutes after closing, and the place was completely abandoned with no one there to help us.
> The actual room conditions fail to meet even basic standards of cleanliness and comfort, let alone luxury. The entire place had a distinct, disgusting, and musty odor throughout, presumably due to a complete lack of proper ventilation and deep cleaning. The spaces feel dated, poorly laid out, and entirely sub-par. You are essentially paying premium, five-star resort rates to stay at an unventilated, overpriced condo building with motel-level front desk hours.
> Management is highly misleading about what this place actually is. If you are expecting a premium, seamless luxury hotel experience, you will be incredibly frustrated. Save your money and look elsewhere.
>

Amenities

Despite some other recent reviews, it was definitely not the experience we had at this hotel! Everything was FANTASTIC! Room was clean, service was great, especially Mia, and the location couldn’t be beat. Close enough to everything in town, but far enough away from traffic.

Property is in a great location and it was very comfortable and clean