The Opus Westchester, Autograph Collection

Hotels
Autograph Collection
8.8 (241 reviews)
3 Renaissance Square , White Plains , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and well appointed room
Spacious room
Cons:
Poor service and communication
Overpriced for quality

Categories

Cleanliness
9.05
The room was clean and well appointed.
Service
8.55
Service was poor across all areas, with significant issues in communication.
Location
9.05
Located near Ritz Carlton residences, but access to shared amenities was unclear.
Room Quality
9.55
The room was spacious and well furnished.
Amenities
8.55
Breakfast service and other amenities fell short of expectations.
Value for Money
8.05
Overpriced for the level of service received.
Food and Beverage
8.55
Breakfast was not available despite attempts, and coffee bar lacked basics.
Overall Experience
9.05
Experience fell short of luxury expectations, but room comfort was adequate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:25

Property Description

Luxurious 5-Star Experience

Rooftop Pool and Gourmet Dining
Indulge in luxury at The Opus, Westchester with a refreshing rooftop pool and two exquisite on-site restaurants. Relax and unwind in style.

Elegant Rooms and Modern Amenities
Experience ultimate comfort in every guest room with a 42-inch flat-screen TV, marble bathroom with deluxe features, and an iPod docking station. Enjoy a lavish stay with all the modern conveniences.

Fitness and Business Facilities
Stay active at the 2,500-square-foot gym in the rooftop recreation area. Need to work? Take advantage of the convenient business center in the lobby to stay productive during your stay.

Book your stay at The Opus, Westchester now and elevate your travel experience to new heights.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HPN

Location

Guest Reviews

8.8
Based on 241 reviews
Cleanliness: 9.05
Service: 8.55
Location: 9.05
Room Quality: 9.55
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 9.05
A
abdulrahimm2018 Business
10
5 Star Service
Pros:

Stayed for 4 days in Opus Weschester. Good experience throughout the stay. The room is comfortable and clean. Location is great and the staffs are super nice. Special mention to Ms Hassna at the reception for her attentiveness and kindness. I would definitely stay again for my future trip to White Plains.

2026-07-13 via Tripadvisor
P
P5300WHmelaniec Business
10
Vanessa is the best!
Pros:

Vanessa assisted our group. She was excellent! She is truly as asset to your company.

2026-07-09 via Tripadvisor
L
L6097DOjamesd Couples
10
The Gem of Westchester
Pros:

My wife and I checked into the Opus Westchester. We were greeted with a warm smile by Hassna, the front desk agent. She was very helpful, knowledgeable, and detailed in helping us navigate around the hotel. Great experience, and amazing hotel. We will be back.

2026-07-03 via Tripadvisor
6
620nickyd Business
10
Perfect
Pros:

Hassna at reception was incredibly helpful and friendly throughout our stay. She made us feel very welcome, answered all our questions with a smile, and provided excellent service. Thank you, Hassna, for making our experience even better!

2026-07-03 via Tripadvisor
V
valeriejh2019 Couples New York
10
Best stay yet!
Pros:

We always enjoy our stays at The Opys. This time, Vanessa, was excellent. She gave great info and suggestions for dining options. Additionally, she anticipated our needs to perfection!! At her suggestion we took advantage of all the specials at The Opus! A great time was had by all!!!

2026-07-03 via Tripadvisor
A
alexgA1549YZ Business
10
Excellent people team
Pros:

I routinely stay here for business travel and want to give a major shoutout to Vanessa at the front desk. She is not only a friendly and welcoming face, but also someone who is truly dedicated to providing superb service to every guest. I have never interacted with someone who takes such care to remember guests by name and go out of her way to ensure each stay is comfortable. I highly recommend staying here for business travel, and I hope you have the opportunity to experience the same exceptional hospitality that Vanessa consistently provides.

2026-06-29 via Tripadvisor
P
P1487GKrachelk Solo travel
10
Highly recommend
Pros:

Vanessa is amazing. Last minute stay and she made my day. Thank you for your compassion and kindness. Room was clean and beautiful. Would highly recommend this hotel.

2026-06-29 via Tripadvisor
Q
Q4646MUadamr Family
10
Amazing. Front Desk
Pros:

After a long drive was so great to have such a helpful hand. Vanessa was amazing setting up my family adjoining rooms.

2026-06-27 via Tripadvisor
7
796shawnaa Family
10
The Best Part of Our Stay
Pros:

We had a wonderful stay! Hassna went above and beyond to make us feel welcome from the moment we arrived. She was incredibly friendly, helpful, and attentive, and her outstanding customer service truly made our stay even more enjoyable. Thank you, Hannah, for making our experience so memorable. We look forward to coming back!

2026-06-27 via Tripadvisor
G
Gaga1952 Solo travel Los Angeles, California
10
A wonderful Too short experience
Pros:

Great hotel. Wonderful room and outstanding staff. Special thank to Vanessa and Hassna at the front desk

2026-06-26 via Tripadvisor
R
radhikas916 Business
10
Nice hotel, great staff
Pros:

I stay here almost every month while traveling for work. Nice clean hotel with decent gym and nice staff at a great location in white plains. Special shout out to Vanessa at the front desk for always being so warm and welcoming no matter how late in the night you’re checking in!!

2026-06-25 via Tripadvisor
E
E7920NJpaulas Family
10
Extraordinary hotel
Pros:

The Opus is extrordinary. While it is beautifully appointed, elegant, clean and well maintained, the most valuable part of the stay was the staff and the way they treated their guests. Any request was quickly and kindly filled. Our comfort was a top priority. The rooms and ammenities were excellent. I recommend this hotel without a single reservation.

2026-06-22 via Tripadvisor
W
worldtravels1234 Couples
10
Excellent experience
Pros:

Hospitality went above and beyond to make our anniversary stay extra memorable, especially thanks to Vanessa!

2026-06-21 via Tripadvisor
4
459funkyc Business
10
The Opus Westchester
Pros:

I thoroughly enjoyed my stay at the Opus. Special thanks to Vanessa. Her hospitality is top notch!

2026-06-19 via Tripadvisor
P
Phillips3675 Couples Brooklyn, New York
6
Over priced and ordinary
Pros:

The hotel is perfectly fine but the cost was of a lixurious and special place which this wasn’t
The car valets couldn’t speak enough English to understand my answer when they asked me for my phone number and room number.

I couldn’t control the tempering the room so I had to sleep under a blanket in June

And they charge a $35 resort / destination fee which was total baloney and was just a way of jacking the cost up without admitting it.

Perfectly ok at hotel which wished it was a luxury hotel

2026-06-19 via Tripadvisor
C
Connector07449533171 Business
10
Overall great experience
Pros:

The rooms are clean and spacious. Service is outstanding. Hassna was great! She made sure to check me in quickly since I got in late.

2026-06-15 via Tripadvisor
S
susansC4488JN Solo travel
10
Bravo to the staff at The Opus, especially Vanessa, the front desk supervisor.
Pros:

We had a block of rooms at The Opus for my son's wedding. The staff at The Opus went out of their way to accomodate every request we made, but it was especially Vanessa, the front desk supervisor, who was exceptional. She helped me several times over the weekend when I was stressed with pre-wedding chores. Vanessa offered me her help and she was calm, kind, efficient and professional. She is an asset to The Opus. Vanessa truly made my stay there an excellent experience.

2026-06-08 via Tripadvisor
I
iannS368KI Friends getaway
10
An excellent stay in White Plains NY!
Pros:

Stayed at The Opus, Autograph Collection in White Plains and it was excellent. Fantastic location right in the heart of downtown — super walkable to shops, restaurants, and everything you need.
The check-in greeting was warm and welcoming. As a Marriott Ambassador Elite member, they upgraded both of our rooms and included a very nice welcome gift. Couldn’t recommend this hotel more highly and a great value too. Special shoutout to Vanessa and Eze at the front desk — they truly went above and beyond!

2026-06-05 via Tripadvisor
A
adamgD9050YO Couples
10
Great hotel
Pros:

Vanessa at check-in was terrific!

2026-06-05 via Tripadvisor
B
BoardingPass362522 Business
10
Excellent quality and service
Pros:

The Opus is definitely the beckmark for mainstream hotel brands in the area. It’s a pass or two above the other Marriott locations. Vanessa has checked me in at the front desk on my last two visits. She is very accommodating and makes me feel like she really wants to make my stay special.

2026-06-02 via Tripadvisor