Aryaduta Medan

Hotels
8.2 (754 reviews)
Jl. Kapten Maulana Lubis no.8 , Medan , id

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great hospitality
Comfortable rooms
Good location
Excellent food
Cons:
Shower room cleanliness issue
Unprofessional staff handling of transportation

Categories

Cleanliness
7.54
The cleanliness of the shower room was a concern as it did not close properly, leading to water spills.
Service
8.51
Most reviews praised the friendliness and helpfulness of the staff.
Location
8.55
The hotel is conveniently located in the middle of the city, making it accessible.
Room Quality
8.2
Rooms were generally comfortable and well-equipped.
Amenities
8.53
The hotel offers a great swimming pool and full amenities.
Value for Money
7.99
Considered good value, although some may find it on the higher side.
Food and Beverage
8.24
Food quality was highly praised, but some buffet items did not meet expectations.
Overall Experience
8.01
Most guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:31

Property Description

Luxurious 5-Star Stay at Hotel Aryaduta Medan

Stunning Views and Relaxation: Enjoy breathtaking views of Medan City from Hotel Aryaduta Medan, located atop Grand Palladium Mall. Unwind by the 35-metre courtyard pool surrounded by lush greenery, or indulge in in-room massage treatments for the ultimate relaxation.

Prime Location and Accessibility: Situated in the bustling business and entertainment district, our hotel is just a short drive from Kuala Namu International Airport. Explore nearby attractions like Maimun Palace and Masjid Raya with ease, making the most of your stay in Medan.

Exquisite Dining and Amenities: Delight your taste buds at The Kitchen, boasting 4 exhibition kitchens for a unique dining experience. For a more casual setting, The Lounge and The Pool Cafe offer light refreshments. With spacious rooms featuring classic furnishings and modern amenities, Hotel Aryaduta Medan ensures a comfortable and memorable stay.

Experience luxury and convenience at Hotel Aryaduta Medan. Book now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    Children from 6 years old to 12 years old stay for Rp 70,000 per person per night when using an existing bed.
    People 16 years old and over stay for Rp 423,500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 754 reviews
Cleanliness: 7.54
Service: 8.51
Location: 8.55
Room Quality: 8.2
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.24
Overall Experience: 8.01
F
Faisal • solo_traveller • id
9
2026-03-05 • via Nuitee
Y
Yung Jhien Renard • solo_traveller • my
8
Pros:

Prime location very accessible to city centre, friendly staff and food was great.

Cons:

Crowded swimming pool

2026-03-03 • via Nuitee
N
Nitin • couple • in
6
Pros:

Good hotel and location. Comfortable bed. Good sincere staff.

Cons:

The ac was not working the first day. The second day, they changed the room. Yet the ac in the room was just average.

2026-03-01 • via Nuitee
G
Gert • solo_traveller • nl
10
Pros:

Het personeel bij de receptie, in het restaurant, bij de lobby, het zwembad en schoonmaakdienst zijn allemaal even vriendelijk en behulpzaam, zij verdienen een groot compliment!
De kamer met terras aan het zwembad is zeer comfortabel, heerlijk bed, ruime prima douche, koelkast, waterkoker en een redelijke airconditioning (maakt iets teveel geluid), ook wifi is redelijk.
Bij een volgend bezoek aan Medan is dit hotel voor mij de enige optie.

2026-02-27 • via Nuitee
C
Companion08580234490 • Family
10
Nice Experience
Pros:

Very helpfull and kind staff. Good service. Nice and clean accomodations. Highly recommendable hotel. ... Extremely clean room. Kids so happy and will come back again. Thankyouu

2026-02-25 • via Tripadvisor
G
gembim2025 • Solo travel
10
Bravo!
Pros:

Good experience!!!! Good service and excellent

2026-02-22 • via Tripadvisor
R
Relax67301100867 • Solo travel
10
someday I will come back here again
Pros:

Good hotel, good service, friendly staff, clean rooms, and delicious breakfast

2026-02-22 • via Tripadvisor
A
Anthony • couple • au
8
Pros:

Great Location

2026-02-13 • via Nuitee
O
Ozan • couple • nl
2
Zeer teleurstellend verblijf – absoluut geen 5-sterren waard
Pros:

Eten voor de rest helemaal niets

Cons:

Ons verblijf in dit hotel in Medan was erg teleurstellend. Het beddengoed werd niet verschoond, maar alleen opnieuw strak opgemaakt. Zelfs wanneer we het bordje ophingen om het beddengoed te laten vervangen (wat op zich al vreemd is dat je daar expliciet om moet vragen), werd het alsnog niet gedaan.

Elke ochtend werden we wakker gebeld met de vraag of we de kamer schoongemaakt wilden hebben. Na de schoonmaak bleek er vervolgens geen wc-papier te zijn aangevuld. Ook de handdoeken werden gewoon nat opnieuw opgerold en teruggehangen in plaats van vervangen.

Ik weet niet of het hotelmanagement hiervan op de hoogte is, maar nadat we dit hadden gemeld, werden het beddengoed en de handdoeken wel vervangen. Dit betekent echter dat je er elke dag zelf om moet vragen, anders lig je letterlijk weer in je eigen zweet te slapen.

Daarnaast werkte de airco nauwelijks; de temperatuur bleef constant rond de 22-24 graden en koelde de kamer niet goed. De wifi in de kamer is ook dramatisch en valt ongeveer elke 20 seconden weg.

Kortom: dit hotel is absoluut geen aanrader en zeker geen 5-sterren hotel.

2026-02-10 • via Nuitee
A
Arne • couple • de
10
2026-02-08 • via Nuitee
H
humar yani • solo_traveller • id
8
2026-01-30 • via Nuitee
S
Satrio • extended_group • qa
9
Quite old hotel but well maintained and clean. Good choices of breakfast.
Pros:

The location is in the center of the city.

Cons:

Nothing

2026-01-30 • via Nuitee
Y
Yanuar • couple • id
9
Pros:

Lokasi di pusat kota medan, pusat tempat2 kuliner, malls dan museum

Cons:

Kondisi kamar terlihat sedikit berumur

2026-01-29 • via Nuitee
R
Rahmandip • couple • au
2
horrible stay
Pros:

Beautiful boutique Hotel but not comfortable for long stay

Cons:

the AC is too hot
report to concierge but no response
booked for 2 people per room and received breakfast allowance just for 1 person
it’s really weird

2026-01-27 • via Nuitee
M
Marbun • couple • id
10
2026-01-27 • via Nuitee
N
Nomad65683866915 • Couples
10
Classy hotel
Pros:

Good room, very good staff, so kindly and helpfull. I enjoy the night stay in this hotel

2026-01-23 • via Tripadvisor
D
Damian Chris • solo_traveller • id
6
2026-01-22 • via Nuitee
N
Nicole • solo_traveller • at
10
2026-01-22 • via Nuitee
8
87Henry • couple • de
7
Pros:

Huge pool and good location

Cons:

Simply furnished small rooms

2026-01-21 • via Nuitee
R
Romy • couple • nl
1
Unfortunately, a very disappointing experience.
Cons:

During my stay at Aryaduta Medan, I ordered an ice tea in the hotel restaurant. The drink tasted very diluted, and shortly afterwards I became seriously ill. The waitress told me they did make it with tap water.

My partner, who ate exactly the same meals, did not get sick — the only difference was that I had this drink.

Because of this, I missed my flight to Bali and had to pay for an extra night of accommodation. I informed the hotel, but apart from a polite apology, no real action or compensation was offered.

The hotel itself feels outdated and in need of renovation, but the most concerning part was the suspected food poisoning and the way it was handled. For an international 4/5 star brand, this is unacceptable.

I would not recommend staying here until food safety and service standards are taken more seriously.

2026-01-19 • via Nuitee