Surabaya Suites Hotel Powered by Archipelago

Hotels
7.6 (333 reviews)
Plaza Boulevard, Jl. Pemuda 31-37 , Surabaya , id
+62 31 5316833

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Cleanliness issues
Poor room interior
Public access to amenities

Categories

Cleanliness
5.9
Multiple mentions of dirty rooms and unclean conditions.
Service
9.4
Staff received positive feedback for being friendly and helpful.
Location
8.4
Convenient location near shopping and attractions.
Room Quality
6.9
Spacious rooms mentioned, but significantly impacted by poor interior conditions.
Amenities
6.4
Amenities like pool access were criticized; however, staff responsiveness was appreciated.
Value for Money
8.4
Good value emphasized for spacious rooms and service.
Food and Beverage
7.4
Food quality mentioned positively, but not extensively discussed.
Overall Experience
8
Overall sentiment was mixed, but with notable positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:46

Property Description

Luxurious Amenities and Services

Featuring an outdoor pool, spa, and spacious rooms, Surabaya Suites Hotel Powered by Archipelago Hotel offers a 4-star experience in the heart of Surabaya.

Convenient Location

Located in Surabaya’s Central Business District, the hotel provides easy access to key attractions such as the World Trade Centre and Surabaya Plaza Shopping Mall.

Dining Excellence

With three dining options including buffet breakfast at Kartini and traditional Indonesian cuisine at Cafe Taman, guests can indulge in a variety of culinary delights during their stay.

Book your stay at Surabaya Suites Hotel Powered by Archipelago Hotel for a truly unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

7.6
Based on 333 reviews
Cleanliness: 5.9
Service: 9.4
Location: 8.4
Room Quality: 6.9
Amenities: 6.4
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8
L
Leonard • extended_group • id
8
My stay at the hotel is enjoyable and memorable.
Pros:

The room is spacious and clean.

Cons:

Dor the last three days, the towels were not replaced by new ones. I used the same towels for three consecutive days.

2026-07-25 • via Nuitee
A
Azri1973 • solo_traveller • my
3
Pros:

The location is really strategic with mall next to the hotel

Cons:

The hotel room is old. A lots of stain on carpet and furniture. No hot shower. Dusty.

2026-07-17 • via Nuitee
M
ManjaIsmail • family_with_children • my
8
I will stay again if come to Surabaya recommend to my friends
Pros:

The location fantastic but not thr breakfast

Cons:

Electrical plugs to charge my handphones

2026-07-16 • via Nuitee
A
Ariani • couple • id
10
Menginap selama dua malam terasa nyaman
Pros:

Bath up dan kamar yang super bersih

Cons:

Tidak ada

2026-07-14 • via Nuitee
D
Delfian • solo_traveller • id
8
Pros:

Dekat sama mall dan tempat makan

Cons:

Tidak ada

2026-07-14 • via Nuitee
S
Sri • family_with_children • id
9
2026-07-12 • via Nuitee
E
Eric • solo_traveller • nl
8
Pros:

Good and clean room

Cons:

The airco. It didn't work

2026-07-12 • via Nuitee
A
Anna • solo_traveller • es
7
Pros:

La habitación era muy grande y el hotel tenia spa.

Cons:

La piscina es horrible.

2026-07-07 • via Nuitee
A
Angus • solo_traveller • au
9
Pros:

Hotel is impressive and very reasonably priced; check in was friendly and efficient, room pleasant and very spacious; a short walk to three large malls and Gubeng railway station.

Cons:

All fine thanks

2026-07-02 • via Nuitee
P
Paloma • solo_traveller • es
7
2026-06-23 • via Nuitee
H
Henry • extended_group • gb
7
2026-06-22 • via Nuitee
P
Paula • solo_traveller • es
9
2026-06-22 • via Nuitee
G
Guy • solo_traveller • au
9
Pros:

Couldn't be happier for a week long work trip where I had to work in the room half the time. Huge room, bed and desk and good view. Central location next door to malls but off the busiest roads with better air by the river. For me no point in paying twice the price elsewhere just for more recent decor.

2026-06-21 • via Nuitee
B
Brinkman - Saimima • solo_traveller • nl
6
Pros:

De bediening en de hulp.
Goede personeel

Cons:

De douche en het ergste wc
En de ligbad, erg smerig

2026-06-19 • via Nuitee
M
marco • solo_traveller • it
4
No6
Pros:

Camera grande con soggiorno separato in zona centrale

Cons:

La camera (forse per la scelta "fumatori") puzzava e anche molto, le finestre non erano apribili e la moquette, macchiata, ha assorbito evidentemente anni di fumo. Il bagno non ha l acqua potabile e la doccia era una vasca sporca/macchiata chiusa con una tenda il letto non era dei più puliti il wc perdeva le tende strappate il filo del phon era ricoperto da uno spesso strato di polvere nera l odore di fumo era persistente e fastidioso (sono stato in altre camere per fumatori e non ho mai sentito quel livello di puzza, la palestra in realtà attrezzata da l'impressione di una vecchia struttura anni 80 con macchine datate e anche qui la moquette
La piscina è non molto grande ma essendo pubblica è gremita durante tutto l'arco della giornata. Le finestre non si aprono ma comunque il fiume vicino solleva spesso miasmi poco piacevoli

2026-06-12 • via Nuitee
Z
Zhong • solo_traveller • my
9
A well-established hotel with decades of history, no lacking in grandeur vibes. Rooms are spacious.
Pros:

The promo price, the spacious room, good surroundings & ambience, courteous & helpful staff.

Cons:

The swimming pool looked like it was not maintained regularly, resulting in somewhat murky water.

2026-06-07 • via Nuitee
F
fms2611 • solo_traveller • au
8
2026-06-01 • via Nuitee
L
Lestaric • solo_traveller • id
8
Pros:

lokasinya dekat dengan mall dan tempat kuliner

Cons:

kebersihannya

2026-05-28 • via Nuitee
A
Akhmad Sabarudin • family_with_children • id
9
Nice but Old
Pros:

The hotel staff is highly accommodating and exudes a welcoming atmosphere. The rooms are very spacious and clean. The pricing is affordable, and the hotel’s location in the city center provides convenient access to shopping malls, dining establishments, recreational facilities, and other amenities. Breakfast offers a diverse selection of dishes, encompassing both Indonesian and Western cuisines. Notably, the hotel prioritizes environmental sustainability.

Cons:

There are a few areas that could benefit from refurbishment. The building appears somewhat dated, and certain room fixtures, such as the faucet and showerhead, may require attention.

2026-05-27 • via Nuitee
A
Ammer Alarif bin • solo_traveller • my
2
2026-05-24 • via Nuitee