Karuizawa Prince Hotel West

Hotels
•
Prince Hotels & Resorts
8.4 (3270 reviews)
Karuizawa 1016-87 , Karuizawa , jp
+81 267-42-1111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Spacious cottages
Scenic environment
Helpful staff
Cons:
Insect issues
Transport confusion
Additional fees for amenities

Categories

Cleanliness
7.81
Some reviews mentioned the cottage was a little dirty and there were insect issues.
Service
9.28
Reception staff went out of their way to help with hospital needs.
Location
8.82
Cottages had a great connection to nature, though transport to hotel facilities was inconvenient.
Room Quality
8.27
Cottages are spacious but some furniture is run down and cleanliness issues raised.
Amenities
8.3
Onsen access is limited and incurs additional fees, which detracts from overall value.
Value for Money
7.76
Some guests felt the extra charges for amenities were unjustified given the cottage price.
Food and Beverage
8.31
Onsen facilities are charged separately, which might not meet expectations for value.
Overall Experience
8.68
The overall experience was enjoyable despite some cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:09

Property Description

Luxurious Dining Options and Shopping Experience

Indulge in a culinary journey with 3 dining options and explore a vast shopping mall with 240 shops, all within the premises of Karuizawa Prince Hotel.

Relaxation and Recreational Activities

Unwind in hot-spring・open-air baths, enjoy a spa treatment, and partake in various activities such as tennis, skiing, and snowboarding during the winter season. The hotel also offers bicycle and ski equipment rentals for your convenience.

Comfortable Accommodations and Convenient Location

Choose from air-conditioned rooms with free WiFi in the West Building or opt for a cozy cottage. With JR Karuizawa Train Station just a 5-minute drive away and complimentary shuttle service, convenience is at your doorstep.

Book now for an unforgettable stay at Karuizawa Prince Hotel!

Important information:

Please note that MOMIJI HOT-SORING (West Hot Springs) will only be available to guests staying at Karuizawa Prince Hotel West Twin Room, The Prince Karuizawa and The Prince Villa Karuizawa. Please contact the property directly for more details. Karuizawa Prince Hotel West Cottage guests may use MOMIJI HOT-SORING for an additional fee.

Opening Hours: 17:00 - 20:30; last order is at 20:30
*Opening Hours are subject to change without prior notice and change depending on the season. Restaurants may also be temporarily closed due to events or renovations.

Please note that traffic or public transportation may be disrupted by heavy snow. Please check weather conditions beforehand.

Please make sure to book a room for the right occupancy.

Please note that meals for children using existing beds are available at an extra charge.

Free WiFi is only available in the Twin Room, and in the lobby for guests staying in the cottages around the West Building.

Shuttle service is provided to guests staying in cottages.

Cottages are equipped with fans and do not come with air conditioning facilities.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in and additional fees may apply.

Pets are not allowed.
Please note if you wish to stay with your pet, be sure to make a reservation from the official website, instead of booking from any external third part websitesGuests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests must check in by 20:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

8.4
Based on 3270 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 8.27
Amenities: 8.3
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 8.68
W
Wu • solo_traveller • tw
7
2026-08-13 • via Nuitee
Ｈidetosi • family_with_children • jp
8
ゴージャス。
Pros:

みんな優しい。

Cons:

混みすぎ。

2026-08-13 • via Nuitee
Y
Yanjun • family_with_children • cn
7
2026-08-12 • via Nuitee
K
Kazuko • extended_group • jp
8
よかった
2026-08-12 • via Nuitee
W
Wan-Ling • couple • tw
10
2026-08-10 • via Nuitee
P
Psyche Kit Wan • extended_group • hk
9
2026-08-10 • via Nuitee
M
MASATO • extended_group • jp
3
2026-08-07 • via Nuitee
和子 • solo_traveller • jp
5
Pros:

お部屋の清掃スタッフさんや敷地内の巡回バスの運転手さんなどは心地よい対応で良かったです。

Cons:

ホテル内のスタッフ（フロント、レストラン、コンシェルジュ）の対応はピリピリした感じがあり笑顔もあまりなくホスピタリティが感じられず残念でした。
プリンスホテルというブランドだけで
サービスの中身にはガッカリしました。

2026-08-06 • via Nuitee
N
NAI-CHUN • couple • tw
8
2026-08-02 • via Nuitee
C
Choon Kiat Wesley • solo_traveller • hk
7
Excellent staff service
Pros:

The staff service is excellent and they are very attentive.

Cons:

It would be nice if breakfast is included in the package.

2026-07-24 • via Nuitee
K
Kang-Chun • family_with_children • tw
10
Pros:

訂房時未注意到部份小木屋房型沒有冷氣，經過溝通後櫃臺工作人員很熱心協助更換為有冷氣的小木屋。

2026-07-24 • via Nuitee
N
norihiko • couple • jp
8
2026-07-23 • via Nuitee
H
Hsiang-Yu • extended_group • tw
10
Cons:

無

2026-07-22 • via Nuitee
C
Chiafang • extended_group • tw
9
Pros:

環境很棒

Cons:

晚上回住宿的接駁車需換車才能到達

2026-07-21 • via Nuitee
H
HIROSHI • couple • jp
7
2026-07-21 • via Nuitee
Y
Yu Shiuan • extended_group • tw
8
2026-07-19 • via Nuitee
H
HUEY MIN • extended_group • tw
7
overall my stay in hotel is good.
Pros:

slient, pleasure, the rooms have enough space.

Cons:

1.Water leakage from sinks of tap water. So the basin is always soak, some water around the tap water.
2.Trash need to do close lid trash. Not open trash. Black ants come to the trash, when they got smell of food. I suggests to modify the trash with close lid.
3.My room telephone is not working. So I cannot call the car. The telephone line is always busy and always automatic reply recorded.

2026-07-19 • via Nuitee
P
Pinhsin • couple • tw
10
2026-07-18 • via Nuitee
K
KIYOKA • solo_traveller • jp
10
2026-07-18 • via Nuitee
K
KEITA • extended_group • jp
8
居心地は良いが、朝食は注意。
Pros:

清潔感や高級感が良く、居心地が良かったです。
また、施設内の循環バスも便利でした。

Cons:

朝食を9:30に予約してたものの、長蛇の列で入店が10:15ごろでした。今回は特に予定が詰まっていたわけではないですが、しっかりスケジュールを立ててたらと思うと、怖いですね。
せっかく予約してるなら、もっと時間通りに入店できると良いです。

2026-07-17 • via Nuitee