Holiday Inn Osaka Namba by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (2024 reviews)
5-15 Soemoncho, Chuo-ku, Osaka-shi, Osaka-fu , Osaka , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Small rooms
High parking fees

Categories

Cleanliness
8.09
The cleanliness of the room was noted positively, but some rooms are dated.
Service
8.56
Staff were friendly and helpful, though there were mixed experiences at the reception.
Location
9.1
Perfect location for exploring Osaka, very central to shopping and dining areas.
Room Quality
7.55
Some rooms are described as small and a bit dated.
Amenities
8.08
Facilities are adequate but could use more offerings, like better food choices.
Value for Money
8.04
While prices are a bit high, the location justifies the cost.
Food and Beverage
7.59
Breakfast options are good, but there's room for improvement in variety.
Overall Experience
8.56
Overall a very convenient and comfortable stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:42

Property Description

Convenient Location near Dotonbori
Located just a 1-minute walk from downtown area Dotonbori, Holiday Inn Osaka Namba offers easy access to the vibrant city life and attractions.

Comfortable Rooms and Amenities
Enjoy modern and spacious rooms with free WiFi, flat-screen TV, and en suite bathrooms. Relax with massage services, and dine at the on-site restaurant serving Italian cuisine with a Japanese twist.

Nearby Attractions and Services
Explore the nearby Sinsaibashi shopping area and easily access Namba Station. With laundry services, luggage storage, and proximity to Itami Airport, Holiday Inn Osaka Namba ensures a convenient stay.

Book your stay now at Holiday Inn Osaka Namba for a memorable experience in Osaka.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 2500 per day.

Location

Guest Reviews

8.2
Based on 2024 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 7.55
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
F
Florin • family_with_children • ro
9
2026-07-11 • via Nuitee
J
Jorge Arredondo A • couple • cl
5
No lo recomiendo.
Pros:

Tenía como un bar, que en la mañana daba desayuno y por la tarde-noche se convertia en un bar, agradable con buenos tragos y pizza, entre otros.

Cons:

Al hotel le falta una reforma, esta como viejo, la recepción un caos, no es cómodo sentarse en los sillones del hall, el tapiz sucio, los baños del hall sucios, la ubicación mal, aunque esta a pasos de Dotombori, está como en un barrio "rojo".

2026-07-10 • via Nuitee
C
Carly • couple • au
7
2026-07-10 • via Nuitee
S
Shweta • solo_traveller • in
10
Real comforting place in the heart of Osaka
Pros:

The location is perfect

2026-07-10 • via Nuitee
I
Iker • couple • ae
7
Okay location in an average hotel
Pros:

Location wise is pretty good, near all the noise but far away to have some peace. You can also drop the luggage during the day.

Cons:

Rooms are old, staff is not helpful, if you finish your water in the room, they will not offer you a new one… overall, not a great customer service

2026-07-10 • via Nuitee
D
Dorin • family_with_children • il
10
2026-07-09 • via Nuitee
B
Balamurugan • family_with_children • tw
10
Pros:

Facilities in the room, cleanliness

Cons:

NIL

2026-07-09 • via Nuitee
M
micorre • family_with_children • it
8
2026-07-07 • via Nuitee
A
Ahmet Sefa • couple • tr
10
Pros:

Konumu harika

2026-07-06 • via Nuitee
J
Jorge • extended_group • us
9
Like the locations and the rooms size for family of 4
Pros:

the size of the rooms and the locations

Cons:

Bed was not confortable and the mattress was falling from one side of the bed base

2026-07-06 • via Nuitee
F
Fatih • family_with_children • tr
9
Dotomborinin dibinde, merkezin ortasında, şehrin gürültüsünü hissetmeden uyuyabileceğiniz konforlu bir otel.
Pros:

Konumu ve çalışanların yardımseverliği

2026-07-06 • via Nuitee
J
Juan • couple • es
8
2026-07-04 • via Nuitee
S
SONG • solo_traveller • hk
7
2026-07-04 • via Nuitee
S
Sherry Ann • extended_group • us
10
We had a great stay. Good location and nice staff
Pros:

Close to all stores and restaurants

Cons:

None

2026-07-03 • via Nuitee
A
ALİ • extended_group • cy
8
güzeldi
Pros:

kahvaltı bölgesi dardı genişletilebilir. Bir de yemeklerde biraz daha Avrupa tarzı yemeklere önem verilmeli.

Cons:

yemekler bizlere pek uygun gelmedi

2026-07-03 • via Nuitee
A
aadityapoddar • Family • Mumbai, Maharashtra
2
Avoid this hotel
Pros:

We were a family of four - 2 adults and 2 children and Osaka was the last leg of our otherwise fantastic Japan holiday. This hotel kind of ruined the end of the holiday. Sharing experiences below.

Check-in
Check-in was initially smooth, though it took longer than expected. The staff seemed junior and while the English was manageable, it felt like I was talking to a robot - everything started with 'I'm sorry sir..'. A request for a complimentary room upgrade was made but was denied - not an issue as I was trying my luck.

Rooms
The room was tiny. I know Japan rooms are small but this one takes the cake. We had requested an additional single bed in our room which was added before we checked in. However, after adding this in, there was no place for us to keep our suitcases! We eventually had to ask the hotel to take away the two chairs and small table that they had randomly put in our room so that we had space to just keep the suitcases on the floor.

The request to upgrade
Upon seeing the room, I went down to the reception to ask to upgrade my room, which I was happy to pay for and informed them. The same receptionist from my check-in told me that there was a room available and I could get it. I was happy and agreed to pay. A few minutes later he comes back and tells me he can't give me the room as it was meant for a back-up room in case customers faced issues with their room. I begged and pleaded and told them that I did have an issue with my room as we wouldn't have had place to sleep (since the luggage would need to be kept on the bed!). I did this with the junior person as well as the senior manager. After about 30 minutes of requesting, they suddenly change their reasoning saying that the room is 'actually not available'. Very sudden! I told them on their face that they were lying to me but they didn't give a care.

Room condition
Not great, no USB/USB C-type charging points for phones etc. Very strange. They expect us to have 2-3 converters with us. The other hotels we stayed at in Tokyo and Kyoto all had either USB sockets or adaptors that had USB connectivity options.

TV - first TV in a hotel room in recent history which was not a smart TV! Again, our other hotels in Japan had this. Only local Japanese channels are available. Can't really entertain the children.

Bathroom - good. Simple and clean.

Breakfast
Another mess. No one managing the restaurant. Things get over on the buffet, guests are expected to find someone to refill. There were just 1-2 waiters and a table cleaner in terms of staff.

Also, breakfast for vegetarians was pretty much non-existent. Just some salads and breads. Not even baked beans or hash browns. Luckily we ate egg, so we could eat one thing from the buffet spread - scrambled eggs!

Location
It is at Dotombori, not next to it! As a family, we didn't like the location one bit as we had to cross multiple night clubs on the walk to the hotel. Probably good for young couples without children looking to party.

Also, for some reason Ubers do not come to the hotel. You need to get to the end of the lane (5 minute walk) for the nearest Uber pick up point. We had to do this at 5am with our luggage and two kids since we needed to get to the airport.

2026-07-02 • via Tripadvisor
S
sasima • solo_traveller • th
10
2026-07-02 • via Nuitee
S
Sapphire • family_with_children • au
10
We have stayed twice here and enjoyed both times.
Pros:

Location was central which the older kids loved.

Cons:

NA

2026-07-01 • via Nuitee
S
San Martín • couple • cl
7
No agradable
Pros:

Su ubicación !!!!!

Cons:

Sucio , el baño del lobby , sillones en mal estado además de sucios .
Poca preocupación

2026-06-29 • via Nuitee
K
Kamil Hakan • family_with_children • tr
10
Süper konum
Pros:

Merkeze çok çok yakın, konumu süper.

Cons:

Konumu, personelin tutumu.

2026-06-28 • via Nuitee