Schilizzi Hotel

TOTAL MISREPRESENTATION & UNFAIR TREATMENT – OUR TRIP WAS RUINED

We booked a “double room” at Schilizzi Hotel for 4 nights (14–18 July) through Booking.com, travelling with my spouse and our 13‑year‑old child. We did not stay a single night – because what we encountered on arrival was completely different from what was advertised, and the hotel refused to offer any acceptable solution.

1. The room size is a blatant lie (violates EU consumer law)
The listing clearly states 18㎡. The actual room we were shown was so ridiculously small that it could not possibly fit two adults, let alone a teenager. This is not a minor error – it is deliberate misleading of customers.

2. Forced extra charge – no flexibility, only extortion
When we explained we had a child, the front desk flatly refused any reasonable alternative – no extra bed, no upgrade, nothing. They simply demanded an additional €400 on the spot to book a separate single room, or we would not be allowed to check in. The staff even told us directly: “Either you pay €400 for another room, or you all stand at the reception overnight.” This is coercive and absolutely unacceptable.

3. The “quiet room” promise was empty
We had explicitly requested a quiet room at the time of booking. Yet every room available faced a noisy main road with constant traffic noise. The front desk admitted they had no quiet alternative – so they clearly never intended to honour that commitment.

4. The 3‑star rating is highly questionable
The hotel is labelled as “3‑star” on Booking, but the actual facilities, space and service are barely above a basic hostel. It simply does not meet official 3‑star standards.

SCAM ALERT! BOOKING.COM IS COMPLICIT IN THIS FRAUD – DO NOT BOOK HERE!
We booked a "double room" for 4 nights (July) via Booking.com for myself, my spouse, and our child.

WE NEVER CHECKED IN – NOT ONE NIGHT, – because this hotel is a total misrepresentation of everything they advertise, and Booking.com deliberately protects them, (Schilizzi Hotel, Naples, Italy charged us all 4 nights fee without one cent of refund) .

1. DELIBERATE FALSE ROOM SIZE – BLATANT EU CONSUMER LAW VIOLATION
The listing claims 18㎡. The actual room we were shown was so ridiculously tiny that it couldn't even fit two adults, let alone a teenager. This is not a mistake – it is intentional deceptive marketing to trap guests.

2. OUTRAGEOUS FORCED EXTORTION – COERCIVE AND HUMILIATING
When we informed the front desk about our child, they flatly refused any reasonable solution – no extra bed, no upgrade, no flexibility. Instead, they demanded an additional €400 on the spot for a separate single room, with zero alternative.
I asked The staff, "if we decline pay €400 for another room, do we all need to stand at the reception desk overnight?"
He said: "YES!"
This is not service – it is bullying and extortion, plain and simple.

3. QUIET ROOM PROMISE – A COMPLETE LIE
We explicitly requested a quiet room at booking. Every single available room faced a noisy main road with unbearable traffic noise. The front desk admitted they had no quiet alternative – meaning they never intended to honour their promise.

4. FAKE 3‑STAR RATING – A JOKE
This property is labelled "3‑star" on Booking, but its actual facilities, space and service are barely equivalent to a shabby hostel – nowhere near any official 3‑star standard. This is false certification that misleads every customer.
We demanded a full refund from the management on site – rejected without hesitation. Then we escalated to Booking.com customer service. They pretended to help and promised to resolve it, but in the end, they took the hotel's side and refused our rightful refund.
HERE IS THE REAL REASON – AND EVERYONE NEEDS TO KNOW THIS:

This hotel is part of Booking's "Preferred Partner Program" – a scheme where Booking earns significantly higher commissions per booking than from regular hotels. That means Booking has a direct financial interest in keeping this hotel happy, not you.

That is exactly why, after we complained, Booking delayed, dodged, and ultimately covered up for this hotel – profit over people, commission over consumer rights. This is not negligence – it is willful complicity.

FINAL WARNING TO ALL TRAVELERS:

STAY AWAY FROM THIS HOTEL – AND DO NOT TRUST BOOKING.COM TO PROTECT YOU. THEY ARE NOT ON YOUR SIDE – THEY ARE ON THE PAYROLL OF THEIR PREFERRED PARTNERS.

Below are some remarks from booking about this hotel's crampy room and bad situation from past travellers, FYI.

It was close to the port and to the mail atttactions

Lage
Sauberkeit
Klimaanlage

Todo muy bien, la atención de la recepción impecable, el hotel muy cómodo y acogedor, volveremos como todos los años gracias por todo

the staff and air conditioner were the only positive points of this hotel.

Wszystko było ok

Staff polite only this is too be rate as very good . Breakfast is poor and of cheap quality bread or cake awful like brought from the discount market - the coffe was good though

Situación perfecta cerca del metro a dos paradas de la estación central.
Personal super atento, sobre todo la chica y el chico que nos servía el desayuno, educados, agradables y serviciales.
Relación calidad precio muy buena.

Le personnel