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Luxurious Amenities
Indulge in relaxing massages, body treatments, and facials, while the avid golfer enjoys the outdoor pool and spa tub.
Convenient Services
Benefit from complimentary wireless internet, concierge assistance, and the beach shuttle, ensuring a seamless stay.
Exquisite Dining and Accommodations
Savor delectable meals at Sensei By Nobu, unwind at the bar/lounge, and retreat to plush guestrooms with elegant decor and modern comforts.
Book now for an unforgettable experience at Sensei Lanai, A Four Seasons Resort in Lanai City, where luxury meets paradise.
Individually-wrapped food options are available for dinner
Property confirms they are implementing guest safety measures
Service animals are exempt from fees/restrictions
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Property confirms they are implementing guest safety measures
Service animals are exempt from fees/restrictions
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Contactless check-out is available
Gloves are available to guests
Guests are provided with free hand sanitizer
Staff temperature checks are conducted regularly
Masks are available to guests
Property follows a brand or regulatory agency's sanitization guidelines Lead with Care (Four Seasons)
Pets cannot be left unattended
Individually-wrapped food options are available
Pet max weight (per pet) in lb is 15
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Staff wears personal protective equipment
Pets allowed
Temperature checks are available to guests
Caters to adults only
Property is cleaned with disinfectant
Individually-wrapped food options are available through room service
Social distancing measures are in place
Professional property host/manager
Protective clothing is available to guests
Contactless check-in is available
Pets allowed (no fees)
No cribs (infant beds) available
Pet max weight (per pet) in kg is 7
Property confirms they are implementing enhanced cleaning measures
Commonly-touched surfaces are cleaned with disinfectant
Only dogs are allowed
Service animals are allowed
Transformative experience! Highly recommended - unlike any other vacation!
Love it. Perfection. The takeaway was the people we met. 100% genuine and lively. Bowe set the tone with first class service upon arrival at the airport.
The others who did an excellent job were the two Nancy’s at Nobu, Crystal, Mikalaya en the girl from Hungary at the pool, Arlene, Sandy, Mrs Espy, Christy (pastry chef), the gentleman who drove us to the airport for departure, even the gardeners .. everyone here has a smile and really caters to you.
We had a very special anniversary here and it was 100% enjoyable. By comparison we went to Manele Bay for a beach trip, and the staff was less than impressive. We were so happy to come back and enjoy the people we knew and grew to love.
Outstanding team and all deserving of recognition.
Terrific place to stay. Pricey, but worth it!
It’s a 10 out of 10
-Location in one of the most beautiful islands in Hawaii
-Ease of travel since the resort provides a complimentary Welcome Agent at baggage claim, chauffeur driven Escalade to the regional airport 10 minutes away, then, a 19 seat private jet for the 30 minute flight to Lanai. No where else can you go to such a stunning resort with such relative ease!
-Property-OMG it’s like waking into the most stunningly decorated hotel in the world. Each and every element is curated by the Designer who has to be one of the best in the world. This resort should be in Architectural Digest/Conde Nast Traveller BUT would need the entire magazine to be dedicated to the Sensei.
When you enter, the Fine Art, architecture, symmetry, furnishings, quality of each and every design element is par excellence.
-Fine Art, Jeff Koons, Botero, Hirst, too many to name. The owner has to own one of the best hotel collections of art in the world (and I’ve been to Chateau Lacoste in Provence!)
-Staff-OMG again. One can’t explain how the employees are at the top of their fields.
-Rooms-can you say “Toto” top of the line toilets in every room AND in most bathrooms throughout the resort (spa, gym, rest rooms etc…that’s millions in just toilets (lol).
The beds are Four Seasons of course, the veranda was beautiful, the Electronics in the room from the room darkening shades to the lighting to the Grasscloth wallpaper, cream wood flooring (and ceiling!) amenities to the hilt as well.
Spa-This resort has to have the most well trained top 1% of the worlds practitioners. Eric and Linda OMG. The treatments are special and unique
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Just returned from a four night stay with a friend for a girls retreat. Tears were shed as our flight from Lanai departed. This is truly an otherworldly place. My friend described it as “Gods waiting room”
The natural serenity and beauty is hard to put in to words. The serenity of the Island, the resorts stunning grounds, punctuated by art drowns the senses with pleasure and beauty.
The staff without exception was so warm, welcoming, kind and attentive. Aunty Nancy at Sensei hugged me goodbye on my last day. Ada in the bar / lunch lounge was so friendly and kind. Ryland shared so much of himself and how life is on the island is. Anthony at the Nobu bar (at the beach property) was so warm happy and kind. Annalise checked on us each day. I asked about purchasing matcha tea as a gift and she explained all the options and even showed me a tea set available to purchase. Everyone went out of their way to take care of you.
My message and hale time with Tomatom was spectacular. But the most transformative was the water session with Liron. With my natural reserve (wall) worn down a bit by each day, this treatment is best described as a healing meditation in the water.
Liron’s gift of gentle knowingness guides you. He gently immmerses you in the womb like environment of warm water, dappling sunlight, and peaceful underwater muted sounds. The result (for me) was a breakthrough for a lesson about myself that I needed to learn. It was beautiful and transformative. I am still trying to stay in that state. It is a beautiful dream you don’t want to wake up from. I don’t think this experience could happen anywhere else but Sensei and with Liron.
I will definitely be returning to Lanai and Sensei
great stay, great experience
The most beautiful tropical resort you may ever see.... and I am mainly talking about the property and landscaping.
From the tree line road leading all the way from the airport to the resort, to the carefully selected art woven between the most magical landscaped property you will ever walk through it is hard to explain the visual splendor of this resort. Of course every single staff member was warm and welcoming... it is a Four Seasons. (Except Dexter, he ignored my friends at the bar the first night but seemed happy to help everyone else, so I can't include him in that group)
The suite we stayed in was amazing. But again, this might be standard for the course for a Four Seasons. Every single toilet on the property is one of those automatic heated toilet seats with lighting and cleaning tools.
Largest TVs, roomy, comfortable.
The yoga classes were very nice. Book your spa before you arrive.
The island itself is quite boring. If you're traveling with someone that enjoys shopping, there's literally two gift shops in the little town. Each of the 24 seasons has one gift shop with the same stuff.
The resort is like a rainforest it's cold and moody and the clouds come and go . Pack a sweatshirt and warm pants so when those cold moments come, you have something cozy.
I definitely recommend the sunset sail or snorkel to get you out of the resort and into the warmer weather.
I couldn't get over how quiet the two resorts were. It was almost like we were in a very low point of the season. So if you're someone that likes little more activity, these are not the resorts for you.
My husband and I recently spent a week at the Sensei. The resort is beautiful, the spa hale is a must and the food was great…The one thing we had an issue with is the front desk staff. I did not find them to be friendly or helpful. In general they were slow to even acknowledge your presence. Sadly one of the last interactions with the Sensei staff was with Lavenda. She seemed bothered by my presence as if I was interrupting her. She is not knowledgeable, as she had to defer to others regarding several of my questions.
A little peace of paradise!
The resort is beautiful! It blew me away with the landscape , gardens, pool, onsen, fitness spaces and the property all around.
The service is also fantastic, everyone is very warm and welcoming and they are truthfully there to make their guests happy. Ari at the front desk, Dexter ta the bar, Kolen at the beach resort, Dylan form the bell team .
The food is fantastic everywhere in both resorts, the fresh vegetables and fruits are delicious and all food was beautifully presented and delicious.
Congratulation to the team running this resorts !
My wife and I just spent 4 nights at Sensei Lanai in the Hawaiian Islands. We had a wonderful stay overall and would certainly return to this property in the future. When we travel we always try our best to seek out quiet, secluded destinations in interesting natural settings and this island and property certainly hit the mark. We made sure to include a balance of activities and relaxation and also made sure that we spent plenty of time on and near the water while being to retreat to the peace and quiet of Sensei up in the mountains. Lanai itself really is special with just the two Four Seasons resorts, one small town with a few shops and restaurants, a cat sanctuary, and otherwise just secluded beaches and untouched areas of lush vegetation and red dirt. For the best of both worlds in the future we would consider doing a split stay between the beach resort and Sensei, however given that we only had 4 nights in total on the island, we maximized our time by staying at Sensei, but doing multiple dinners at the beach resort, going out on a boat for the snorkel cruise, and exploring the island on our own in one of the jeeps to visit some of the more secluded beaches. While the beach resort is nice, we did value the peace and quiet as well as the lush gardens and pool that Sensei had to offer. We were very happy with our choice of coming to Lanai because we were looking for a combination of activities and relaxation and Sensei had exactly what we needed for this particular trip.
Check in/Arrival
Arriving to Lanai was a seamless process. After landing at HNL and exiting the terminal we were quickly greeted by a Lanai Air representative. From there we grabbed our bags and were transported privately in an SUV to the Lanai Air hangar which was just 5 minutes from the main airport. The Lanai Air lounge was great to relax in for about 30 minutes, they had snacks, drinks, and plenty of seating. The weather during our flight on our way to Lanai was unfortunately a bit cloudy which limited our visibility from above, but once we got closer to landing we were able to have some excellent views of the island from the air.
Once the plane landed, we gathered our bags and we were immediately greeted by a representative from Four Seasons. We boarded a shared shuttle that took about 15 minutes from the airport. Upon arriving at Sensei we were checked in and given a tour of the grounds and oriented ourselves to where everything was located, namely the pool, the spa hales, onsen garden, exercise pavilion, restaurant, and bar. The main lobby area is quite impressive with tons of paintings and sculptures, high ceilings, and plenty of sitting areas with two fireplaces to sit around as well.
Room
We were booked into a standard king room (#322) that was solid, Four Seasons standard in many aspects, but nothing spectacular. Room was decorated with light tones had a king bed with comfortable Four Seasons bedding that I’ve found at every other North American Four Season I’ve stayed at. The room had a big TV, mini bar area, desk area (oddly with no garbage can next to it, the only one was in the bathroom), and a bathroom with oddly enough just one sink, although there was a Toto toilet which was a plus. The room was comfortable enough, but certainly not the reason you’d visit this resort. We were on the ground floor of a 2 story building of which there was another identical on the other side. There are no standalone units on this property to my knowledge.
Service
For the most part, we were happy with the service at Sensei. Staff at breakfast, the pool, the Lanai Adventure Park, and on the shuttles all tried their best to deliver friendly and genuine service. They fulfilled every request we might have had with one small exception regarding the timing of a shuttle pickup. We asked to be picked up a bit earlier while dining at Lanai City Grill (approximately 1 mile from Sensei) and they offered us the shared shuttle which was coming about 40 minutes from when we made the request to get picked up. We decided to just walk back to Sensei, but my wife was wearing shoes with a wedge heel which have her some difficulty. When we mentioned this to the staff they quickly rectified the issue and offered us more than sufficient service recovery immediately. This went a long way for us and made us feel that they really wanted to get things right.
The Four Seasons app was extremely easy to use and responses were very prompt on the app. We made fairly simple requests like changing our shuttle time, ordering in room dining, checking on availability of activities, etc. All of our requests were answered and fulfilled within a timely manner. We had no issues overall with the service, but also wouldn’t say that anything the staff did was memorable, over the top, anticipatory, or even overly personal. The friendly Hawaiian spirit was seen through local staff, some of which had lived on the island for their entire lives. Memorable staff members who did a particularly good job looking after us were Kimi, Jarien, and Hazel in their respective opportunities they had to help us at varying points during our stay.
Activities
Sensei itself is extremely quiet and relaxing which was a huge plus for us, but other than getting a spa treatment and relaxing in the onsens or at the pool there’s very little to do on the property, so the activities are an essential part of this property. We picked 1 activity to do on the 3 full days we were there and spent the rest of the day either working out or just relaxing by the pool or in the onsens.
We chose to do: zip lines, rent a jeep and drive ourselves around the island, and the snorkel cruise. The zip lines were pretty tame and short so I wouldn’t really recommend those, especially for the price they charge, but we might try the climbing activities they have available. There’s an extremely impressive ropes course/climbing structure that would be interesting to do. The jeep rental and the snorkel cruise were both highlights of our stay. When we rented the jeep we drove to Shipwreck Beach which is on the west side of the island. It’s a quiet beach which had just 1 or 2 groups of people on it when we made our way there. There is an old ship which I believe was from WW2 if I read correctly and there were amazing views of Molokai and Maui from here. We spent some time swimming in the clear water and just enjoying the solitude on this side of the island. We were warned to avoid this side of the island in the afternoon because there can be intense trade winds. We then drove back east and passed through Lanai City and made our way to the cat sanctuary which was a fun way to spend an hour checking out all of the cats they’ve rescued and learned that maintaining this sanctuary protects the local bird population because the street cats would eradicate them otherwise. We regrettably did not have time to make our way to Garden of the Gods and some of the other secluded beaches, but we coveted a good amount of ground for a couple of hours of having the jeep rental. Lastly, we enjoyed the snorkel crew a lot. Martin was a great host on the boat that took us and a couple of groups out to a secluded location to snorkel. This outing departed from the harbor next to the beach resort where the Lanai-Maui Ferry can also be caught. The visibility of the ocean was excellent and the snorkeling was very good (the only other place we’ve done a similar snorkeling outing was at Azura Benguerra in Mozambique which had absolutely excellent snorkeling), but that being said there more than enough colorful fish to enjoy getting to view and enjoy and hour or two in the way. I also was able to spot an eel which was a highlight. On our way back we got views of humpback whales, as well as a massive pod of spinner dolphins that we got a great view of with them coming extremely close to the boat.
Dining
At Sensei there is one restaurant, Sensei by Nobu that serves breakfast, lunch, and dinner. On the property you can also get food at the bar for all 3 meals. At the beach resort there is Nobu Lanai and Malibu Farm (which becomes One Forty for dinner). In town there is the Lanai City Bar and Grill. Aside from a few smaller options in town, to my knowledge, these are all of the dining options on the island. We tried all of them over the course of our 4 night stay.
After arriving in the late afternoon we had our first dinner at Sensei by Nobu which was offering a Valentine’s Day dinner special omakase menu which we declined in favor for the a la carte menu. We started off with the gem salad and the hamachi Crudo which were both solid dishes, while I ordered my own bowl of miso soup. We got the tofu preparation of the sukiyaki which was a new dish for us, but we enjoyed it. For entrees we had the rack of lamb and the Thai yellow curry served with seafood. Overall, we were happy with the food served at Sensei, but definitely not blown away. Our second dinner took place at the Lanai Bar and Grill in Lanai City. It’s a part of a small hotel in town called Hotel Lanai. We loved going here for a change of pace, as the atmosphere was a bit more lively than at Sensei with live music being played. The dishes that stood out for us were the Parker rolls, Sensei farms salad, the axis deer (found on Lanai) ragu, and the seared ahi tuna with bok choy. Our third dinner was at One Forty. This is the Malibu Farm restaurant during the day, but at night it converts into One Forty. Our favorite dishes from this meal were the goat cheese salad and the mahi mahi served with rice and mashed potatoes. This was probably the dinner that we cared for the least. Our fourth and final dinner on this trip took place at Nobu Lanai at the beach resort. This meal was excellent stand out dishes were the rock shrimp tempura, the new preparation of both salmon and whitefish (local to Hawaii), the short rib, and the mango shaved ice with coconut sorbet. We loved this meal.
We had lunches either at the pool or bar at Sensei. We tried the salmon burger, regular burger, chicken wrap, chicken sandwich, shrimp tacos, ahi tun sticks, chips, salsa, and guacamole, among other dishes. Overall, the lunches served at Sensei were a weak point for us.
The dishes we tried for breakfast were mostly excellent. We tried the French omelette, Lanai breakfast, mushroom and feta toast, avocado toast, blueberry pancakes, coconut yogurt bowl, açaí bowl, banana bread, chocolate croissant, monkey bread, as well as a couple of the smoothies and juices. We ate 3 of our breakfasts outside at Sensei by Nobu and 1 of them in our room via in room dining.
Overall the dining experience at Sensei and on Lanai was solid. The food is certainly not outstanding and leaves something to be desired, not nonetheless overall we enjoyed it. There are really only 4 main dining options on the entire island, although you can get food at the bar at Sensei as well as at The Break down at the beach resort, so the dining could definitely become repetitive after 4-5 nights.
Location/Facilities
The thought of going to Hawaii and not staying on the beach was a little confusing at first, but once you step foot on Sensei’s property and understand that you can take advantage of the hourly shuttles that run between the beach resort to Sensei all day long, then the appeal becomes much stronger. Sensei is situated 20 minutes up from the Manele beach resort, just above the one town on the island, Lanai City. Lanai City was a cute town that had a small gift shop, art gallery, movie theater, amongst a few other small shops. We drove around the town to check out the high school and a few other aspects of the daily life on Lanai.
Getting to stay in the lush gardens up in the mountains was a privilege, but also having access to the beach resort and the water in general was the perfect combination. The gardens that make up Sensei’s property include plants imported from literally all around the world (Mexico, Philippines, Polynesia, Brazil, etc.) and make up the most fascinating, lush gardens. There are also sculptures are over the property that are fascinating to look at including the tree huggers, but highlighted by Talaia which is the massive head sculpture that is at the top of the resort property. The property also features a large lake, excellent pool with 3 hot tubs, and a spacious exercise pavilion with all the equipment one would need to get a great workout in (plenty of woodway treadmills too). One of the other highlights of the property for us was the onsen gardens. These are private hot tubs that are available on a first come first serve basis set amongst thick lush gardens towards the back of the property. They are available 24/7 and each one is completely private from the others so that even if others are using a separate hot tub, you will feel completely alone. Lastly, we received a couples massage in our own private spa hale which was a truly special experience. The massages were lovely and afternoon treatment we had 30 minutes (which we could have extended but elected not to) to enjoy the amenities in the hale which included a hot tub, cold tub, steam room, and sauna. Getting a treatment and spending time in one of the hales is a “must do” experience when staying at Sensei.
Overall
We had a great trip to Lanai and we are happy that we chose to stay at Sensei. The balance of spending time up in the mountains with being able to take the complimentary shuttle to the Manele beach resort made this the perfect trip for us. If we are to return and have more time on the island, we would consider a split stay, although I am not completely convinced that we would enjoy the beach resort as much as we enjoyed our time at Sensei.
The rooms are tastefully furnished, but i wish the bathrooms had 2 sinks and a soaking tubs. The flora on the grounds was gorgeous, and there was a nice pool and spa, although, the massages were frightfully expensive. i loved the gym and the classes and it was nice to be in the mountains and see a different part of Hawaii. Food was over priced and could have been better. Excellent service, though.
Amazing property - one of the best we’ve ever stayed at!
I love this hotel and will be saving up to go back. The grounds are wonderful including the onsen and pools. The Hale spa room is a must (at least 60 min). The food at Nobu has something for everyone. You don't need to spend much to have a good time here. This is a chill out place to unwind from hectic life and enjoy nature. Also, no children is a plus for us DINKS :) The staff is really what makes this hotel. Everyone is so nice and they really go out of your way to make you feel special and seen. Thank you!
I had the most incredible and spiritual experience at Sensei for my babymoon in Sept 2022. The grounds were tranquil and luxurious, the staff was friendly and welcoming, the culinary experience was unique and delicious and the activities were restorative and idyllic. To this day, when I think of my happy place, I think of Sensei.
Some of my favorite activities were "Freeing Yourself from Stories" which took a more psychological approach, forest bathing/meditation which helped with gratitude and presence, and daily stretch which kicked off the day with gentle restorative movement. My favorite of all though was the spa services. The hale's were amazing with their private sauna, steam room, pools, locker room, etc and the services were incredible, particularly aquatic bodywork.
The aquatic bodywork treatment with Liran was fantastic and really helped me achieve some of my goals with this wellness getaway which had a focus on getting reconnected with myself, my baby and my husband. Unaware of the full scope of the treatment, I had originally booked only one aquatic bodywork session but ended up squeezing in a second last minute because the first was that impactful and I really wanted to try an underwater session!
I was excited but nervous about going underwater since I believed I couldn’t hold my breath for very long underwater. Liran was able to sync his breath with mine which provided such a safe environment. Not only was he very in tune with my breathing needs, he also seemed very aware of any bodily cues of discomfort and adjusted accordingly. Being asked to release all my muscles and become like “seaweed in the ocean” really required a practice of relinquishing control which was necessary to experience the freedom provided by this practice.
It was also a great exercise in noticing when I was uncomfortable and what caused me to feel so uneasy. I realized many times when I thought I needed air, I really just was seeking control. This treatment helped me see what comes up when I try to take the control back and practice releasing it whenever I feel ready to feel the positive effects of the release again. Through the treatment I learned to lean into the discomfort and not judge myself when I went back into control seat mode. Part of the way through the treatment, I began to amaze myself by exhaling first instead of grasping for air when I resurfaced and that helped me notice what I thought I needed was less about oxygen and more about control. Also, knowing that I could always pull myself up if needed, helped me trust the process and literally test the waters beyond a self-identified limitation.
Overall, the aquatic bodywork felt so embryonic. Being in the water which is the same temperature as one’s body and cradled in the arms of the aquatic therapist with no control over my muscles, I felt very connected with my baby. In this treatment, I was at the mercy of Liran’s care just like my baby will be at the mercy of my care. I was able to practice compassion and get better in tune with the natural discomfort my baby must feel with zero control over their bodies and basic needs. One of my fears about this next step of motherhood was that it would be hard for me to create a safe haven for my child due my own childhood experiences but the fact that I was able to create this safe space with Liran after only meeting him once before helped solidify my faith in becoming a safe haven for my new baby. Between all of this and the incredible vibrations of the Tibetan bowls through the water, it was truly such a magical experience and one that was truly monumental in preparation for my baby’s arrival. This bodywork treatment was one of a kind and I would highly recommend it to anyone who’s open to an incredible metaphysical experience.
I would give this hotel 10 stars if I could. It's rare when resort pictures look like real life, but here the real life is even better than the pictures. This place is pure zen. It's such a unique place and everything feels tucked away and private, there are so many hidden paths that lead to quiet seating areas (or hot tubs). The spa hales are like nothing I've ever experienced, if you book a treatment you then are allowed to spend time in your own private hale with a hot tub, sauna, cold plunge, etc. The shuttle between this property and the one on the beach was a bonus if you want beach time.
Additionally, I'm vegan, and many of the options at Nobu were vegan or could be made vegan -- it was never an issue and the staff and chef were always accommodating. Every single staff member that I encountered once or many times was friendly, helpful, competent, and so genuinely lovely to interact with. Other adults-only resorts are completely geared toward young newlyweds but this place seemed to attract a variety of people and the staff never made me feel less-than as a solo traveler which I greatly appreciated. If you're looking for a place with lots of nightlife or noise this is not it, be prepared for tranquility (and lots of happy birds chirping), I cannot wait to come back!
On an island that really has little merit there are2 Four Season hotels each offering something different thanks to Larry Ellison.
Sensei is a " decompress" hotel set in magnificent lush greenery and with beautiful art sprinkled around the grounds. If you want calm and peace then come here. The rooms are very tastefully decorated with everything you could possibly need.
Staff are delightful and are ready to help you at every turn. The pool, hot tubs and Onsens are nestled in the magnificent grounds and no bookings are required. Its doubtful whether you will find a more picturesque group of Onsens anywhere in the USA....... private, with waterfalls and thick lush plantings are outstanding, stay for ten minutes or the whole day, there are no time restrictions.
They also have 10 Halles which are basically a private massage structure that has steam and sauna and totally private but you need to book these.
In general massages are expensive and to be fair overpriced in my opinion but staff are so nice you can really relax and float away.
The main restaurant is Nobu, not as comprehensive as the Nobu at the beach Four Seasons but food is nicely prepared and tasty.
A quiet and relaxing few days here soon gets you into the mood and you leave your work behind.
If I have any criticisms it would be no nutrition program offered and no ability to have steam or saunas without booking the Halles.
Come and find out for yourselves !
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I had an incredible experience at Lanai Sensei Four Seasons Hotel. The atmosphere is wonderfully quiet and peaceful, surrounded by stunning natural beauty. The range of activities and classes offered is truly impressive, catering to both physical and mental well-being. It’s the perfect place to rejuvenate your soul.
One of my favorite highlights was the hot tub—it was so relaxing and thoughtfully designed. The food was also excellent, with a variety of delicious and healthy options to choose from. Every aspect of my stay was exceptional, and I left feeling completely refreshed. I highly recommend it for anyone looking for a serene and fulfilling retreat.
The property is absolutely gorgeous. Everything from the gardens, to the architecture and private spa hales are designed for ultimate peace and relaxation. Expert instructors lead a wide selection of free health classes every day. Make sure to book time in the spa hales which are truly special.
However, we did run into service issues during our stay:
1. Avoid using the in-room iPad for service requests. We would regularly have to wait 30min+ for a response for requests made via the iPad chat function.
2. We were told by the front desk that third party taxi services were the best way to get to the Cat Sanctuary. We asked for help setting that up and they gave us a sticky note with a phone number to call. That number went to voicemail, so they gave us another sticky note with a number to call. We were eventually able to coordinate a ride ourselves, but the whole process left us disappointed. The Four Seasons is supposed to be synonymous with excellent service and we were given two phone numbers and told to essentially figure it out ourselves.
3. We scheduled a $90 smores experience to take place after our dinner on Saturday night at Sensei by Nobu. The dining experience team told us they would let the restaurant staff know so that we could go straight from dinner to smores. Dinner came and went and no one mentioned anything to us, so we walked to the front desk after dinner to see what was going on. Front desk called the dining experience team who said they had been calling our room and asked why we weren’t picking up. We weren’t picking up because we were at dinner…odd because they knew we would be at dinner when we booked the experience. After a delay, they were eventually able to get it set up for us.
This really is a beautiful resort retreat. However, cannot wholeheartedly recommend to friends/family because of the service issues we faced. Hopefully our experience was an exception and not the norm.
If you are looking for a wellness getaway with a backdrop that literally makes it look like you are in a movie, out of this world spectacular and surreal, you’ve found the right place. I am absolutely enchanted by this establishment- the garden itself is a site to behold and you can spend hours just walking through and admiring the lushness - listening to the gentle sounds and smelling the beautiful flowers. On top of that, the staff has been so wonderful, informative and accommodating. I requested a room change and they didn’t bat an eye- helped me move all my belongings swiftly and with a smile. You don’t get better than that. I’ve been taking yoga, mindfulness classes, meditation, soaking in warm bath, and more. I’m having the most life changing experience. If you are thinking about doing this for yourself, my advice is do it. You will enjoy the friendliness and warmth from the incredible staff, the stunning environment of this property and outstanding amenities. Thank you so much Four Seasons Sensei. I can’t wait to come back.
Sensei on Lanai was the most beautiful and peaceful experience that we have ever had on a vacation.
The hotel staff were all excellent, the grounds were impressive, the activities were all amazing!
We had daily messages in our private hales, walk and tours around the grounds, skeet shooting, jeep tour, hiking, biking, a fantastic pool, meditations by the lake, wonderful restaurants and so much more!!
Can’t wait to return!!
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