The Peninsula Shanghai

Hotels
•
The Peninsula Hotels
9.4 (734 reviews)
No. 32 The Bund, Zhongshan Dong Yi Road , Shanghai , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Stunning location
Great amenities
Cons:
Overcrowded lobby
Limited room temperature control

Categories

Cleanliness
8.7
Crowded lobby area detracts from guest comfort.
Service
10
Staff were friendly, attentive, and provided excellent service.
Location
9.7
Inmejorable location, ideal for visitors.
Room Quality
9.2
Spacious room, although some heating issues noted.
Amenities
9.7
Great pool and spa facilities; however, some overcrowding reported.
Value for Money
8.7
Overall experience is great, but minor charges felt unnecessary.
Food and Beverage
9.2
High quality breakfast overall, but limited variety noted.
Overall Experience
10
Fantastic overall stay; will definitely return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:16

Property Description

Luxurious Amenities and Features
The Peninsula Shanghai offers a luxurious experience with spacious guest rooms featuring modern furnishings and high-tech amenities like Nespresso machines and plasma TVs. The bathrooms are a highlight, equipped with a spa bath and a TV for ultimate relaxation.

Relaxation and Wellness
Guests can unwind at the Peninsula Spa by ESPA with massages and beauty treatments, or take a dip in the 25-meter lap pool. The fitness center is perfect for those looking to stay active during their stay.

Culinary Delights and Entertainment
Indulge in a variety of dining options from Chinese dishes at Yilong Court to European cuisine at Sir Elly’s Restaurant. End the day on a high note with drinks at the Compass Bar and live music at Salon de Ning.

Book your stay at The Peninsula Shanghai for a truly unforgettable experience.

Important information:

Please note that for stays more than 10 consecutive days:
- If canceled 7 days in advance, no fee would be charged.
- If canceled within 7 days prior to arrival, 100 percent of the entire booking would be charged.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 400 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 734 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 9.2
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 10
E
Emir • couple • tr
10
2026-05-09 • via Nuitee
C
CYnao • couple • jp
7
Pros:

立地

2026-05-08 • via Nuitee
M
Melvyn • solo_traveller • au
10
7 Star Service
Pros:

Location (on the bund) !!! Rooms are 7 star , and so is the service !!!

I arrived early at 08;00, and requested an early checkin, as it is normally 2pm. Katrina was excellent , did everything to accommodate me and got me in by 10:30. She further accompanied me to my room 524 and introduced and familiarised me with all the amenities , and settled me in, what a great personal touch.

On my exit , I ordered a taxi to pudong international airport and to my surprise was met at the airport by a peninsula rep who walked me through check-in , and entry to immigration.

I was in good hands the day I arrived until the day I left ! This is not a 5star operation , I would say 7 Stars !!!

Cons:

Nothing , absolutely nothing !!!

2026-05-08 • via Nuitee
R
Renata • couple • br
10
2026-05-07 • via Nuitee
C
Christoph • family_with_children • ch
10
2026-05-07 • via Nuitee
W
Wiesław Jan • solo_traveller • pl
8
2026-05-04 • via Nuitee
A
Alghalya • family_with_children • qa
10
Best hotel in Shanghai so far
Pros:

Everything was amazing!!

Cons:

Nothing

2026-05-04 • via Nuitee
M
Marina • couple • it
9
2026-05-03 • via Nuitee
H
Haren • solo_traveller • gh
10
Perfect
Pros:

Location perfect, views fantastic, staff service and quality excellent. Always extremely helpful and so accommodating. Level of service and friendliness is just perfect.

Cons:

Absolutely nothing.

2026-05-02 • via Nuitee
Y
YauBaby • Couples
8
Beautiful hotel in wonderful location, but some glitches are hard to overlook
Pros:

My wife and I have looked forward to our short weekend getaway to celebrate her birthday. Despite the Peninsula was quite a bit more expensive than comparable five star hotels around town, the location on The Bund and the Peninsula brand warrant the premium.
The first glitch happened at booking. It was good that the issue was resolved quickly after I complained over email. I then utilised the concierge service extensively, having them help arrange restaurant bookings and hair appointments for my wife, all done swiftly and followed through diligently. Our arrival at the hotel was seamless and efficient. Service was impeccable as most of the staff greeted us by name and with a smile. The room was beautiful and housekeeping flawless. Admittedly breakfast was a bit of a disappointment as the buffet spread had very few choices (I had to buy my own berries from outside so we could have more variety of fresh fruits the following day!) and the ordered items were not really up to par. But the surrounding was elegant and service swift. It was all going very well… but then came a second glitch. This one I thought was really “dumb”: I ordered a birthday cake which arrived absolutely plain, with no birthday greetings and/or candles!! We mistakenly thought it was just a simple dessert. We were gravely disappointed and fired another complain email at 2am. Luckily the hotel managed to redeem itself at breakfast, presenting us with a “proper” cake with the appropriate trimmings. Thus, despite this ought to have been a five star rating, a point had to be taken for these glitches. Hope that won’t be the case in our next stay.

2026-05-01 • via Tripadvisor
P
paolo • extended_group • it
9
Pros:

Bellissimo hotel centralissimo

Cons:

Palestra non eccezionale, acqua piscina freddina

2026-05-01 • via Nuitee
M
Michael • couple • be
10
Een absoluut perfect, luxueus en onvergetelijk verblijf in alle opzichten.
Pros:

Alles was werkelijk fantastisch: de uitzonderlijke service, het uiterst vriendelijke en professionele personeel, de prachtige kamer, het adembenemende uitzicht, de perfecte locatie en de ongeëvenaarde luxe tot in elk detail. Een absolute topervaring van begin tot eind.

Cons:

Helemaal niets – alles was perfect verzorgd en overtrof al onze verwachtingen.

2026-04-30 • via Nuitee
S
Shaikh Rashid • family_with_children • ae
10
Pros:

everything

Cons:

nothing

2026-04-29 • via Nuitee
L
Luis • couple • ar
7
Good but......
Pros:

Good Location and good bkfast.

Cons:

Hmmmmm Need some improvement at rooms.

2026-04-28 • via Nuitee
S
Sharon • solo_traveller • il
10
2026-04-28 • via Nuitee
S
Sharon • solo_traveller • il
10
2026-04-28 • via Nuitee
I
Igor • couple • ru
10
2026-04-27 • via Nuitee
O
Oleg • couple • ru
10
2026-04-25 • via Nuitee
C
Chi Hua • family_with_children • ca
10
Pros:

電梯總是很快可搭乘到
無論是環境或服務一切都很順心

2026-04-22 • via Nuitee
R
Raphael • solo_traveller • us
8
Pros:

The check in process

Cons:

The pricing of the spa, transportation,

2026-04-22 • via Nuitee