Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Hotels
•
Protea Hotels by Marriott
8.8 (1678 reviews)
14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks, Durban, 4320, South Africa , Durban , za

listing image 1
Show all photos
Children allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Housekeeping issues
Room quality concerns
Food variety lacking

Categories

Cleanliness
8.34
Some criticism of room cleanliness and maintenance indicated.
Service
9.31
Overall positive sentiment with many reviews highlighting friendly and helpful staff.
Location
9.35
Frequent mentions of excellent location close to amenities.
Room Quality
8.3
Mixed reviews about room comfort, especially regarding bedding.
Amenities
8.83
Positive mentions of facilities like the heated pool but some dissatisfaction with room amenities.
Value for Money
8.79
Some reviews noted not feeling the price matched the room quality.
Food and Beverage
8.34
General satisfaction with breakfast, but some criticism on variety.
Overall Experience
9.11
High overall satisfaction with several returning customers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:54

Property Description

Modern Comfort and Convenience
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge offers stylish air-conditioned rooms with satellite TV, a work desk, and scenic views of Chris Saunders Park.

Culinary Delights and Serene Ambiance
Indulge in delicious meals at the hotel's restaurant with a garden-view deck, serving breakfast, lunch, and dinner.

Relaxation and Recreation
Unwind at the rooftop swimming pool, stay active in the fitness centre, or sip on refreshing drinks at the terrace while enjoying the pleasant surroundings.

Book your stay now at Protea Hotel Fire & Ice! for a perfect blend of leisure and luxury.

Important information:

Please note the hotel offers wireless internet- the first 500MB per room per day is free, thereafter charges apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 65 per day.

Location

Guest Reviews

8.8
Based on 1678 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
N
Natasha • family_with_children • za
7
2026-02-14 • via Nuitee
B
Brainy • family_with_children • za
9
2026-02-11 • via Nuitee
N
Nozililo G • solo_traveller • za
10
Lovely stay, pity l couldn't stay longer
Pros:

The facilities are super clean. You wouldn't think twice of rebooking there again. Everything about the place is above board. They should maintain the standard.

Cons:

Nothing at all.

2026-02-10 • via Nuitee
N
Nomonde • couple • za
10
2026-02-09 • via Nuitee
G
Gugulethu • solo_traveller • za
8
Lovely stay
Pros:

Helpful staff at reception. Unit was clean.

Cons:

Noise from nearby establishments.

2026-02-08 • via Nuitee
N
nqobile • extended_group • za
10
Since I stayed four days I enjoyed everything except the room service…the room was not properly cleaned
Pros:

Hospitality

Cons:

Room service

2026-02-08 • via Nuitee
Z
zulaka • family_with_children • za
10
A good experience
Pros:

Close to everything

Cons:

Nothing

2026-02-08 • via Nuitee
Z
Zarina • family_with_children • za
8
2026-01-31 • via Nuitee
J
Jayson • solo_traveller • za
6
2026-01-30 • via Nuitee
N
Notemba • family_with_children • za
1
May the hotel please give me My refund. The property has robbed me of my hard earned cash
Pros:

Nothing special

Cons:

No shower caps yet all bathrooms have showers for all our stay

2026-01-30 • via Nuitee
F
Farzana • couple • za
10
2026-01-27 • via Nuitee
S
Sunbagammal • couple • za
8
Was ok
Pros:

Was great for our needs

Cons:

Convinced

2026-01-23 • via Nuitee
R
Robyn • couple • za
8
2026-01-22 • via Nuitee
K
karen • couple • za
10
2026-01-21 • via Nuitee
G
Gervan • extended_group • za
10
2026-01-20 • via Nuitee
K
Khanyisile • extended_group • za
10
It was a really wonderful experience!
Pros:

Rooms were exactly as the images online. Restaurant staff, Bongiwe in particular was a darling, big ups to her! The food at the restaurant and breakfast was delicious, value for money! The staff wow kudos to all of them. I'll definitely stay over again.

Cons:

I an't think of anything that I didnt like honestly. I'm sorry :)

2026-01-20 • via Nuitee
N
Nancy H • solo_traveller • us
10
Pros:

location is good. We walked on the street in this area.

2026-01-20 • via Nuitee
J
Jana • family_with_children • za
10
2026-01-19 • via Nuitee
L
Lumé • solo_traveller • za
10
2026-01-19 • via Nuitee
K
Karin • solo_traveller • za
10
Superb
Pros:

Every single staff member I interacted with was so friendly and helpful.

Cons:

The hair dryer in the room didn't fit into the 2 prong plug socket

2026-01-19 • via Nuitee