Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Hotels
•
Protea Hotels by Marriott
8.8 (1922 reviews)
14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks, Durban, 4320, South Africa , Durban , za
+27 31 582 6000

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Housekeeping issues
Room quality concerns
Food variety lacking

Categories

Cleanliness
8.34
Some criticism of room cleanliness and maintenance indicated.
Service
9.31
Overall positive sentiment with many reviews highlighting friendly and helpful staff.
Location
9.35
Frequent mentions of excellent location close to amenities.
Room Quality
8.3
Mixed reviews about room comfort, especially regarding bedding.
Amenities
8.83
Positive mentions of facilities like the heated pool but some dissatisfaction with room amenities.
Value for Money
8.79
Some reviews noted not feeling the price matched the room quality.
Food and Beverage
8.34
General satisfaction with breakfast, but some criticism on variety.
Overall Experience
9.11
High overall satisfaction with several returning customers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:54

Property Description

Modern Comfort and Convenience
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge offers stylish air-conditioned rooms with satellite TV, a work desk, and scenic views of Chris Saunders Park.

Culinary Delights and Serene Ambiance
Indulge in delicious meals at the hotel's restaurant with a garden-view deck, serving breakfast, lunch, and dinner.

Relaxation and Recreation
Unwind at the rooftop swimming pool, stay active in the fitness centre, or sip on refreshing drinks at the terrace while enjoying the pleasant surroundings.

Book your stay now at Protea Hotel Fire & Ice! for a perfect blend of leisure and luxury.

Important information:

Please note the hotel offers wireless internet- the first 500MB per room per day is free, thereafter charges apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Location

Guest Reviews

8.8
Based on 1922 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
C
Costanzo • solo_traveller • it
7
Buon albergo ma non ci cenate
Pros:

I servizi

Cons:

La cena al buffetti terribile per un 4 stelle

2026-08-28 • via Nuitee
M
Maria • family_with_children • ao
7
foi boa.
Pros:

Gostei da localização, do conforto das camas do espaço do quarto. fixe mesmo
tratamento dos funcionarios, foi optimo

Cons:

O acesso a internet foi muito mal. havia alturas que ficamos sem comunicação, sem contar que tinhe de fazer login sempre que voltasse ao hotel

2026-08-26 • via Nuitee
T
Tundzi • solo_traveller • za
7
2026-08-25 • via Nuitee
M
Mpume • solo_traveller • za
10
2026-08-23 • via Nuitee
M
Melusi • couple • be
5
was ok
Pros:

Meals were lovely, facility meanng dinning breakfast was beautiful

Cons:

The room was a little bit claustrophobic, and I didn’t like the carpet in the corridors.

2026-08-23 • via Nuitee
R
Rachel • family_with_children • za
10
Pros:

The staff was amazing; the food was great.

Cons:

Nothing

2026-08-22 • via Nuitee
J
Jessica-Jo • couple • za
8
2026-08-20 • via Nuitee
W
William • family_with_children • nl
9
2026-08-20 • via Nuitee
D
David • extended_group • za
9
2026-08-18 • via Nuitee
H
Haparari • family_with_children • zw
8
2026-08-17 • via Nuitee
N
Nxumalo • solo_traveller • za
10
Pros:

Location

Cons:

Nothing

2026-08-16 • via Nuitee
G
Gayle • solo_traveller • za
9
2026-08-16 • via Nuitee
K
Keith • extended_group • sz
8
Well located and convenient for a short stay
Pros:

Location & price

Cons:

Room size and limited TV capabilities

2026-08-13 • via Nuitee
A
Ashvir • solo_traveller • za
10
2026-08-12 • via Nuitee
V
Vusie • couple • za
10
2026-08-12 • via Nuitee
R
Rhandzu • extended_group • za
9
2026-08-11 • via Nuitee
I
Itumeleng • family_with_children • za
9
2026-08-11 • via Nuitee
V
Valerie • solo_traveller • za
9
2026-08-10 • via Nuitee
R
rashid • extended_group • qa
7
Ok stay
Pros:

Location

Cons:

The smell of the corridor and the floor of the room not clean

2026-08-10 • via Nuitee
K
Karin • extended_group • za
10
Great
Pros:

Friendly helpful staff. Clean, neat.

Cons:

Our room was a bit small.

2026-08-09 • via Nuitee