Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Hotels
•
Protea Hotels by Marriott
8.8 (1837 reviews)
14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks, Durban, 4320, South Africa , Durban , za

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Housekeeping issues
Room quality concerns
Food variety lacking

Categories

Cleanliness
8.34
Some criticism of room cleanliness and maintenance indicated.
Service
9.31
Overall positive sentiment with many reviews highlighting friendly and helpful staff.
Location
9.35
Frequent mentions of excellent location close to amenities.
Room Quality
8.3
Mixed reviews about room comfort, especially regarding bedding.
Amenities
8.83
Positive mentions of facilities like the heated pool but some dissatisfaction with room amenities.
Value for Money
8.79
Some reviews noted not feeling the price matched the room quality.
Food and Beverage
8.34
General satisfaction with breakfast, but some criticism on variety.
Overall Experience
9.11
High overall satisfaction with several returning customers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:54

Property Description

Modern Comfort and Convenience
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge offers stylish air-conditioned rooms with satellite TV, a work desk, and scenic views of Chris Saunders Park.

Culinary Delights and Serene Ambiance
Indulge in delicious meals at the hotel's restaurant with a garden-view deck, serving breakfast, lunch, and dinner.

Relaxation and Recreation
Unwind at the rooftop swimming pool, stay active in the fitness centre, or sip on refreshing drinks at the terrace while enjoying the pleasant surroundings.

Book your stay now at Protea Hotel Fire & Ice! for a perfect blend of leisure and luxury.

Important information:

Please note the hotel offers wireless internet- the first 500MB per room per day is free, thereafter charges apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 65 per day.

Location

Guest Reviews

8.8
Based on 1837 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
T
Tubatse Tebogo • couple • za
10
Absolutely perfectly, 10 out of 10 hospitality
Pros:

Close proximity to everything. I stayed there for the Comrades Marathon and the hospitality was superb, made us Comrades runners feel special from the welcome to the special dinner and early 2am breakfast. I will stay again for next year.

Cons:

Nothing

2026-06-26 • via Nuitee
L
Lungile • family_with_children • za
8
2026-06-25 • via Nuitee
R
Reenusha • solo_traveller • za
10
2026-06-24 • via Nuitee
K
Karuna • family_with_children • za
10
2026-06-23 • via Nuitee
S
Shafi • extended_group • mz
8
2026-06-23 • via Nuitee
S
Sibusiso • couple • za
10
Comfortable and thanks for upgrade
Pros:

Close to mall, easy access and friendly staff

Cons:

Nothing

2026-06-23 • via Nuitee
M
Mabjana • couple • za
9
2026-06-23 • via Nuitee
T
Thembinkosi • solo_traveller • za
9
Pros:

Everything was excellent.

Cons:

Nothing.

2026-06-22 • via Nuitee
S
Steven Lloyd • solo_traveller • za
6
Great stay, fantastic staff, room was clean and fresh.
Pros:

Staff were so amazingly friendly, and nothing was an effort to assist and go the extra mile for me. Even made me a free coffee on arrival Nozipho was outstanding!!!

Cons:

That the breakfast was not included in the pricey rate. For the amount of money I paid for the three days, breakfast could have been included.

2026-06-22 • via Nuitee
H
Hazel • family_with_children • za
10
Pros:

Location close to mall

2026-06-21 • via Nuitee
C
Cynthia • solo_traveller • za
10
2026-06-21 • via Nuitee
A
Angamma • couple • gb
10
Excellent
Pros:

Everything about the place from when we arrived until we left. Felt like u don’t wanna leave

Cons:

Nothing not to like

2026-06-21 • via Nuitee
L
LOGEN • couple • za
7
2026-06-21 • via Nuitee
S
Sifiso • solo_traveller • za
10
It was awesome
Pros:

The food is nice the place is beautiful

Cons:

Nothing at all

2026-06-21 • via Nuitee
C
Caroline • solo_traveller • za
9
2026-06-20 • via Nuitee
F
Fiona • couple • za
10
2026-06-20 • via Nuitee
Z
Zodwa • family_with_children • za
9
2026-06-20 • via Nuitee
M
Musawenkosi • couple • za
10
2026-06-20 • via Nuitee
M
Mpumelelo • solo_traveller • za
1
2026-06-20 • via Nuitee
S
STELLA • solo_traveller • za
9
Enjoyable stay
Pros:

The location, cleanliness and modern look.

Cons:

Include bed and breakfast as package.

2026-06-19 • via Nuitee