Hyatt Place Portland Airport/Cascade Station

Over the top Breakfast and all the amenities

I’ve stayed at this hotel multiple times when flying in and out of PDX. The rooms are clean and spacious. I appreciate the shuttle service from the hotel to the airport. It is easy to set up with the front desk and is available for early morning flights, too. It definitely saves you the cost of an Uber. The hotel is also walking distance to a few restaurants and shopping, which is convenient.

Nice property, hotel well kept and in a nice area. Staff is great and breakfast was very good. AC system, however, is totally unacceptable. Auto shutoff turns the unit off when you sleep. Unit is extremely loud when it is working. You can't just run the fan. Unacceptable for an old roadside motel, Totally unacceptable at a Hyatt Place.

Great location near airport. Good shuttle service and excellent service. Rooms are larger than expected. Easy check out.

Passing through PDX and stayed on a Hyatt free night award. Was not expecting anything other than a typical airport hotel experience, but the staff here went above and beyond and were very personable. I had requested a quiet room due to recovering from a TBI and was incredibly surprised and deeply touched that in my room upon arrival was a gift bag with several comfort items and snacks and a handwritten, personalized card from Front Office Supervisor Hannah. I have received amazing customer service a handful of times at hotels in my frequent travels (usually higher end hotels), but have never been treated so well and with such kindness anywhere. It truly meant the world to me in a difficult time. Thank you Hannah and team!

We love staying here when flying out of PDX. Staff is always friendly and the rooms are always comfortable. The location is near the airport and restaurants are within walking distance.

Great experience, friendly staff. Very clean rooms, adminities, good breakfast and coffee. Sound proof for being near the airport.

Great front staff, clean room, let us check in early, close to airport, shopping and restaurants, with free parking. Will stay again!

It was by the airport

Excellent location near airport, has park, stay and fly packages, great staff, breakfast and shuttle to airport. Good shopping nearby

Firstly, all the staff I interacted with were kind and attentive. They communicated well and were very welcoming.

The breakfast was also better than the average free hotel breakfast.

Beds were comfortable for a hotel bed and the plane noise was there but not terrible.

If a person were just staying one night to catch an early flight this could be a decent pick if the price was reasonable.

However, the quality of the stay is lower compared to other Hyatts I’ve stayed at. My room
Did not have curtains, which was odd. Very few TV channels- they offer chromcast but it never could connect (others mentioned the same issues), WiFi signal is spotty at best, so not ideal for work.

The AC wasn’t great in our room, got very hot at night and it took 10 hours to go down 3 degrees.

The hot tub was Luke warm at best- it looked like it was set to 84, which our party really didn’t care for.

I am use to hotels offering coffee all day, which they do not.

Shuttle driver was super prompt and great.

So, it you just need somewhere for a couple hours and shuttle to the airport and the price is right it might be worth booking, but if your looking for a couple nights I would look elsewhere.

Nothing , when I first arrived I had prepaid my booking. When I arrive at the front desk the lady told me I had to swip my card for a deposit. Without hesitation I swipe my card and she was attempting to charge my card $317.00. Luckily I use online banking like PayPal and venmo and I don't use my normal bank account. There policy is once it's paid you can't get the funds back.
So that threw the first red flag I instantly started to think this lady just attempted to scam me . Because it clearly shows the room has been prepaid. Plus the room was $269.64. not $317.00 .
Then I paid an extra $50.00 for deposit.
When I booked this room it said free breakfast on the listing before I paid for it.
Now when I contacted the hotel they claim it did not come with breakfast and so they charged me $33.00. for three individuals who ate.
Okay , so they're that hard up for money I noticed all the other hotels have abandoned their sites as it's a ghost town by the Portland Oregon airport.
Needless to say they tried to rip me off an extra $317.00 and when I called the person refused to provide me her name for legal purposes and instead started to get defensive and argumentive to the point she hung up on me all for asking what her name was because when I go back to there hotel to speak with their supervisor I'd be able to let them know exactly who I was talking with. If they had nothing to worry about then giving her name would not be a big deal..
So they sent me a bill and it's only $33.00 they refuse to send me my deposit not even the remaining amount after they run a false advertisement.
This was my first and last stay at this particular hotel . I'll be contacting corporate about this incident to further making sure all customers are treated equally and are not swindled out of there hard earned money. Mistakes dont happen like that unless your a drug addict and have no brains left to think .

Shuttle guy was excellent.
Friendly staff.
Good food