Hyatt Place Portland Airport/Cascade Station

It was by the airport

Nothing , when I first arrived I had prepaid my booking. When I arrive at the front desk the lady told me I had to swip my card for a deposit. Without hesitation I swipe my card and she was attempting to charge my card $317.00. Luckily I use online banking like PayPal and venmo and I don't use my normal bank account. There policy is once it's paid you can't get the funds back.
So that threw the first red flag I instantly started to think this lady just attempted to scam me . Because it clearly shows the room has been prepaid. Plus the room was $269.64. not $317.00 .
Then I paid an extra $50.00 for deposit.
When I booked this room it said free breakfast on the listing before I paid for it.
Now when I contacted the hotel they claim it did not come with breakfast and so they charged me $33.00. for three individuals who ate.
Okay , so they're that hard up for money I noticed all the other hotels have abandoned their sites as it's a ghost town by the Portland Oregon airport.
Needless to say they tried to rip me off an extra $317.00 and when I called the person refused to provide me her name for legal purposes and instead started to get defensive and argumentive to the point she hung up on me all for asking what her name was because when I go back to there hotel to speak with their supervisor I'd be able to let them know exactly who I was talking with. If they had nothing to worry about then giving her name would not be a big deal..
So they sent me a bill and it's only $33.00 they refuse to send me my deposit not even the remaining amount after they run a false advertisement.
This was my first and last stay at this particular hotel . I'll be contacting corporate about this incident to further making sure all customers are treated equally and are not swindled out of there hard earned money. Mistakes dont happen like that unless your a drug addict and have no brains left to think .

Shuttle guy was excellent.
Friendly staff.
Good food

Property was easily accessible and clean.

Great breakfast

Clean, quiet, orderly

Staff was friendly but I think people in Oregon are generally nice. Hotel was subpar. Doors are not sealed so you can pretty much hear everything. Dont pay extra for high floor, there are only 4 floors. No bathtub or microwave in room. No restaurant or vending in hotel as advertised. Airport Shuttle van driver was nice but van was old and worn down. Oh and sofa sleeper was barely sleepable ( only sheet no blanket) Back pain in morning!

I ended up with a very early flight and needed to drive in to Portland the night before. The hotel was a reasonable price and had quite a bit of space in a king room. The hotel is also located really well in the Cascade Station area, so you have many options for restaurants or can entertain yourself shopping or if you need something last minute. They had a shuttle that goes to the airport every 20 minutes, even at 3:20 am. Pretty clean, but there was definitely some wear showing in different areas in the room and in the halls just due to the volume of people that must come through here every week. It was pretty quiet in the hotel compared to the outside, but I ended up with a shared internal door with someone that was pretty loud. Luckily, I just watched TV until they went to sleep and then had no issues. Would happily stay there again and hopefully get to try breakfast next time.

It was very clean, comfortable, and organized.

Good location after landing at Portland airport and needing a place to stay. Free hotel shuttle. Room was nice and spacious. Breakfast offered good selection