Swiss-Belhotel Tarakan

Hotels
Swiss-Belhotel
8.4 (61 reviews)
Jl.Mulawarman No.15 , Tarakan , id

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good for business transfers
Cons:
Outdated amenities
Room cleanliness issues

Categories

Cleanliness
7.36
Negative comments about the presence of cigarette smell in the room and stains on the carpet.
Service
9.83
Staff were described as helpful and efficient.
Location
9.37
Convenient for business transfers, but traffic could be an issue.
Room Quality
7.82
Rooms were somewhat tired and in need of renovation.
Amenities
8.35
Pool looked alright, but overall amenities felt dated.
Value for Money
7.31
Perceived as overpriced for the service and quality provided.
Food and Beverage
7.86
Breakfast was vast but lacked replenishment during busy times.
Overall Experience
9.33
Overall suitable for business travel with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:36

Property Description

Modern and Spacious Rooms:
Experience comfort and luxury in our modern and spacious rooms at Swiss-Belhotel Tarakan. Equipped with satellite TV, tea/coffee makers, and a mini bar, our rooms ensure a relaxing stay for all guests.

Diverse Dining Options:
Indulge in a culinary journey at Swiss-Belhotel Tarakan with our diverse dining options. From Indonesian to Chinese and Western cuisines, satisfy your taste buds with a variety of flavors. Don't forget to unwind at the lobby lounge with a refreshing drink and light snacks.

Convenient Amenities:
Enjoy hassle-free stays with convenient amenities at Belhotel Tarakan. Benefit from free on-site parking and stay connected with complimentary Wi-Fi in public areas. Explore nearby attractions like Amal Beach, just a stone's throw away from the hotel.

Book your stay at Swiss-Belhotel Tarakan now for a memorable and enjoyable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TRK

Location

Guest Reviews

8.4
Based on 61 reviews
Cleanliness: 7.36
Service: 9.83
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.31
Food and Beverage: 7.86
Overall Experience: 9.33
E
Elizabeth couple us
7
Pros:

Great location and great food! Staff was exceptional.

Cons:

We had a junior suite and the layout of the Air conditioner was poor. It blew straight across the sitting area and did not cool the bed side of the room at all. Poor insulation from outside noises.

2026-08-18 via Nuitee
G
Guillermo couple us
10
Confortable for good rest.
Pros:

Clean, quiet, good place for rest after a long trip. This time the air conditioning was working well. Very good staff.

Cons:

The restaurant’s carte menu is incomplete; it presents many items which are not available, some of which are described as “typical Indonesian” and were attractive to have (as opposed to western meals eg pizza, burgers).

2026-08-17 via Nuitee
A
angelo solo_traveller it
10
2026-08-17 via Nuitee
P
Potts solo_traveller ca
9
Had an awesome stay. No complaints. Staff very helpful
Pros:

Staff responsive to needs.

Cons:

Breakfast was not included

2026-08-14 via Nuitee
G
Guillermo couple us
8
Adequate place to rest but not as advertised
Pros:

Location and staff

Cons:

Lack of air conditioning in places needed. The first room assigned the air did not cool down. We were transferred. Why the room was not inspected first? Second, the fitness room never had air conditioning; a fan was placed inside upon request, but did not suffice.

2026-08-12 via Nuitee
H
Hansz-Mercier couple fr
10
Excellent rapport qualité prix à Tarakan
Pros:

Hôtel très propre, service de massage excellent, personnel très aimable.

Cons:

Salle de restaurant bruyante, concert avec de la musique en fond en plus.

2026-07-24 via Nuitee
G
GrandTour26430754891 Family Tarakan, North Kalimantan Province, Kalimantan
10
Great Service, Clean Rooms, and Delicious Food
Pros:

I had a wonderful stay at this hotel. The facilities were excellent, especially the swimming pool. The room was spotless, and the bathroom was exceptionally clean and comfortable. The breakfast and dining options were also impressive, with a wide variety of delicious food to choose from. Overall, it was a fantastic experience, and I would definitely recommend this hotel to anyone looking for a comfortable and enjoyable stay.

2026-07-12 via Tripadvisor
D
Dyana couple sg
9
2026-06-13 via Nuitee
M
MASNO couple my
10
2026-05-21 via Nuitee
E
Eva-Maria couple de
7
Gut für einen Zwischenstopp. Der Service ist ausgezeichnet
Pros:

Nice clean hotel. The service was excellent. Our ferry was to be cancelled the next day and the staff did everything to help us and look for an alternative. Thank you very much for that. The breakfast buffet was very good. Large selection and everything fresh and delicious.

If we are in Tarakan again, we will gladly come back

Cons:

It is very noisy at night. First by the traffic and second by numerous mosques nearby. The night is over at 4 am.

2026-04-07 via Nuitee
S
Sergio solo_traveller es
9
2026-03-29 via Nuitee
R
Robert couple au
5
2026-03-22 via Nuitee
S
Shane couple mx
9
2026-03-04 via Nuitee
T
TATSUMA extended_group jp
10
2026-02-11 via Nuitee
W
whydoIneedapassword Couples
8
Your best option in Tarakan
Pros:

Stayed for one night whilst transferring from Malaysian Sabah to Indonesian Kalimantan. It did most things pretty well. Try to get a room away from the nonstop Indonesian traffic. The rooms were a bit tired, food was ok, pool looked alright for a splash, vast breakfast - but we had a plane to catch. Very much a business hotel

2025-10-15 via Tripadvisor
K
Karl Heinz couple ch
8
2025-09-09 via Nuitee
L
Lucia solo_traveller es
7
Bien pero caro para lo que ofrecen
Pros:

Las habitaciones estan bien, amolias y limpias.
El servicio de habitaciones es rapido.

Cons:

El hotel en los años 90 seria un hitazo pero se ha quedado obsoleto. La habitacion apestaba a tabaco a pesar de que no se podia fumar. No habia acondicionador, nadie hablaba ingles, no habia nadie para ayudar con la maleta y ni hablemos de recibirte. Es decir, esta muy lejos de las estrellas que supuestamente tiene y sobre todo del precio que cobran 54 euros sin desayuno.

2025-08-16 via Nuitee
T
Trisno family_with_children nl
7
Pros:

De personeels waren behulpzaam om alles te helpen van alle problemen in de kamer.
De rest is redelijk, niet meer dan dat.
De bedden zijn wel schoon.

Cons:

Het hotel is gebouwd in 2004, zeiden ze bij het personeel. Het interieur is naar mijn mening ouderwets en heeft echt een renovatie nodig.

Er zaten bruine vlekken op het vloerkleed in onze kamer. Het geluid van de airco klonk net alsof je in een vliegtuig zat. Je kon 'm alleen bedienen met een volumeknop (1, 2, 3), zonder temperatuurregeling.

We hadden ook gedoe met de oude toiletpotten; je moest eerst liters water gebruiken om goed door te kunnen spoelen. Dat verklaart waarom de prijs van het hotel niet goedkoop is, ja... door het vele waterverbruik alleen al voor de toiletpotten.

Midden in de eerste nacht viel de elektriciteit uit. Blijkbaar hadden we een kaart die niet geüpdatet was... echt slordig.

Het ontbijt was van 06:00-10:00, en de eerste ochtend gingen we om 09:00 uur ontbijten, maar bijna alles was op en er werd niks bijgevuld.

Al met al is de prijs-kwaliteitverhouding scheef. Dat ligt niet aan het personeel, maar meer aan het management van het hotel. Jammer!

2025-07-21 via Nuitee
J
Janelle group id
8
Very good
2025-06-15 via Nuitee
T
Trevor solo traveller au
7
Not a place for tourism
Pros:

Not a really nice city. But pleasant people
Fairly basic.

Cons:

Not their fault but a complete lack of tourist money changers.
Also because a Ramadan there were few restaurants available serving beer

2025-04-24 via Nuitee