Extended Stay America Suites - Houston - IAH Airport

People smoking inside, smoke alarms going off all night, shady characters all around, bed was horrible, room was dirty. Never again.

No ice machine

For one when I got there, I had to physically clean the bathroom toilet myself because there was urine stains under and around the toilet. The location was very rundown did not really match the pictures or the pictures from the room. There was no curtain to block the sunlight during the daytime which made it very hard to nap or rest. The Wi-Fi does not work. My signal was very bad in the area, and there were constantly people just sitting outside the front of the building where you didn’t really feel safe. My bed had dog or cat hair all over it and the chair in the room. The water didn’t get very hot. It was just an unenjoyable stay I started to leave a day early but was told I could not get a refund so I stayed because there’s no point in wasting my money.

A lot of things

The location did not look too safe. The rooms had a smell. There was no mirror in the room, only in the bathroom. The windows blinds were broken. The TV only had 2 channels that worked. Someone was smoking weed, so hallways smelled like it. Someone tried to break into my car the first night.

Booked for the room, but there was bone available. I just got off work and needed to relax. So the accommodations where down size one bed, with no TV, no WiFi front desk clerk said she was waiting for the technician to call her back. It's 1:43am . Poor everything customer service accommodations. Information for booking wasn't valid.

Shower and bed were both broken

I didn't like that there are no utensils. She says it has a good breakfast and it's a lie. There weren't even glasses for coffee and breakfast. It's no longer coffee and bread. It's not a breakfast like in other hotels. It's a small room with a coffee maker and something to put the bread and terrible service. We ordered glasses for coffee and the lady didn't say anything. She just said no there and in the rooms they don't bring kitchen utensils either. It's not what you see in the photo. The pool is very dirty and neglected and neglected pool bathroom is disgusting. I stayed three days and they never clean that area. The water of the hot pool can't be bathed because with the heat and getting into hot water is not delicious. It's not like it stands. The worst thing is that it says that it includes breakfast when it's not what it stops. There's not

Nothing

No utensils, roaches, no air, toilet did not flush.

Too many people were loitering around the property. I didn't know how many of them were guests. Also, the cigarette smoking in front of the building was a bit too much. There was also some drinking.