Pets allowed

Facilities

Full-service spa
Fitness facilities
Parasailing nearby
Area shuttle (surcharge)
No single-use plastic straws
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Beach cleanliness issues
Restaurant overpriced

Categories

Cleanliness
8.33
Some reviews mention issues with the beach cleanliness, affecting the overall sentiment.
Service
9.8
Repeated praise for staff's helpfulness and friendliness.
Location
9.34
Highlighted as perfect for beach access and proximity to shopping.
Room Quality
9.29
Comments on spacious and comfortable rooms.
Amenities
8.82
Mention of good pools and general facility quality, though the beach access was a concern.
Value for Money
8.78
General sentiment indicates good value, but some comments on overpriced food.
Food and Beverage
8.33
Mixed feedback about the restaurant being okay but overpriced.
Overall Experience
9.3
Overall reviews were positive, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:34

Property Description

Escape to the exquisite El Taj Oceanfront & Beachside Condo Hotel, your ultimate destination for relaxation and adventure in Playa del Carmen.

Indulgent Spa Experience
Pamper yourself with rejuvenating treatments at our luxurious spa, offering massages, body treatments, and facials designed to refresh your mind and body.

Recreational Amenities
Dive into relaxation with two stunning outdoor swimming pools and stay active in our state-of-the-art fitness center, ensuring your stay is both invigorating and enjoyable.

Dining Delights
Savor delectable meals at ASI Beach Club or enjoy room service during limited hours. For your convenience, our coffee shop offers snacks and a vibrant bar/lounge for quenching your thirst.

Don’t miss the chance to unwind at El Taj Oceanfront & Beachside Condo Hotel – book your stay today!

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9
Based on 156 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
L
leah
10
Pros:

*****THIS PROPERTY IS SPECTACULAR CLOSE TO EVERYTHING !!!!!!!! CLEAN!!!!!! BEAUTIFUL THE BEST BEST BEST GEM IN PLAYA DEL CARMEN***** WILL BE COMING BACK

2025-10-13 • via Nuitee
B
Blanca
6
Pros:

Nice

2025-10-13 • via Nuitee
I
Isela
8
Pros:

Room clean and accommodating

2025-10-12 • via Nuitee
W
William • family
10
Pros:

Great location on the beach secure parking

2025-10-11 • via Nuitee
O
Olivia • partner
10
Pros:

Del cuarto no tube vista al mar , tiendas y restaurantes muchas

2025-10-07 • via Nuitee
J
Johanna • family
10
Pros:

Super clean condo and very friendly staff. Everything was walking distance. Will definitely be booking futures stays here.

2025-10-01 • via Nuitee
S
SAEID
10
Pros:

Clean great location and beautiful ambiance and hotel

2025-09-28 • via Nuitee
E
Eric • family
10
Pros:

Very nice hotel ! Close to everything and very nice Staff as well

2025-09-19 • via Nuitee
K
Kiriakos • partner
8
Pros:

Rooms and atmosphere were nice. Beach was very small.

2025-09-18 • via Nuitee
P
Pedro • family
10
Pros:

Good

2025-09-13 • via Nuitee
L
Lawrence
8
Pros:

Excellent and would definitely return. Only negative was lack of elevators

2025-09-11 • via Nuitee
S
Severo • friends
10
Pros:

The view for the deluxe room beach side is awesome also a major plus having the hot tub outside your room.

2025-09-06 • via Nuitee
S
Sean T • family
10
Pros:

Great rooms great staff no vacation is perfect but no complaint on my part would have derailed a thing. Staff were helpful 24/7 and willing to help with anything asked. The location was perfect to either sit on the beach or walk a couple blocks to 5th where every store you could want to visit. Used the grill multiple nights as we sat on the rooftop deck to enjoy dinner. I promised that we would be back as I left and looks like I’ll be booking again so expect a follow up review in a couple months!

2025-08-31 • via Nuitee
M
Michal • family
10
Pros:

Gorgeous overall design! great location: beach front and 2 minute walk from center city main street. Friendly staff and very responsive. We would definitely go back!

2025-08-17 • via Nuitee
N
Nadacia Otesha • family
8
Pros:

Such a beautiful, amazing property the employees are so efficient and I honestly couldn’t ask for better in terms of that. I’m not much of a beach goer so this didn’t bother me as much but if you do like going to the beach, I do think this property is probably not the best for that. I just found the beach to be a little bit gross because of the Seaweed and stuff, the staff did let us know ahead of time that it was a situation but overall, it was so good very pet friendly. Everybody is very pleasant. The spa that they recommend is a little bit suspect so just be careful in that aspect of things but other than that, the property itself, the area and the town were very amazing I would come back in a heartbeat.

2025-08-09 • via Nuitee
N
natasha • family
6
Pros:

The property has no beach access.

2025-08-02 • via Nuitee
A
Aviran • family_with_children
2
Pros:

The A/C was broken we told them and they didn’t do anything about it.
Eventually on the last day they gave us a fan.
The beach was horrible no body can inside the water.
There were stinky smell in the air.

2025-08-01 • via Nuitee
Y
Yadira • family
10
Pros:


Very comfortable quiet and safe place. Walkable to eating , shopping and bar places.
Staff very nice.

2025-07-29 • via Nuitee
L
Lisa Kathleen
10
Pros:

Perfect location! Easy walk to 5th yet far enough to enjoy a quiet evening on terrace. Staff was super helpful and friendly.

2025-07-27 • via Nuitee
B
Birat • family
10
Pros:

Nice hotel in center of playa dela Carmen

2025-07-25 • via Nuitee