Pets allowed

Facilities

Full-service spa
Fitness facilities
Parasailing nearby
Area shuttle (surcharge)
No single-use plastic straws
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Beach cleanliness issues
Restaurant overpriced

Categories

Cleanliness
8.33
Some reviews mention issues with the beach cleanliness, affecting the overall sentiment.
Service
9.8
Repeated praise for staff's helpfulness and friendliness.
Location
9.34
Highlighted as perfect for beach access and proximity to shopping.
Room Quality
9.29
Comments on spacious and comfortable rooms.
Amenities
8.82
Mention of good pools and general facility quality, though the beach access was a concern.
Value for Money
8.78
General sentiment indicates good value, but some comments on overpriced food.
Food and Beverage
8.33
Mixed feedback about the restaurant being okay but overpriced.
Overall Experience
9.3
Overall reviews were positive, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:34

Property Description

Escape to the exquisite El Taj Oceanfront & Beachside Condo Hotel, your ultimate destination for relaxation and adventure in Playa del Carmen.

Indulgent Spa Experience
Pamper yourself with rejuvenating treatments at our luxurious spa, offering massages, body treatments, and facials designed to refresh your mind and body.

Recreational Amenities
Dive into relaxation with two stunning outdoor swimming pools and stay active in our state-of-the-art fitness center, ensuring your stay is both invigorating and enjoyable.

Dining Delights
Savor delectable meals at ASI Beach Club or enjoy room service during limited hours. For your convenience, our coffee shop offers snacks and a vibrant bar/lounge for quenching your thirst.

Don’t miss the chance to unwind at El Taj Oceanfront & Beachside Condo Hotel – book your stay today!

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9
Based on 156 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
D
Deborah • solo_traveller • us
10
Nice!
Pros:

Could not go on beach because of the seaweed.

Cons:

The restaurant had a smell because of the seaweed.

2026-06-04 • via Nuitee
J
Jose • extended_group • us
10
2026-06-03 • via Nuitee
J
Jose Antonio • family_with_children • cl
8
Buen lugar para unos días en playa
Pros:

Ubicación , 1 cuadra de la playa , 1 cuadra de la 5ta avenida

Cons:

No tiene elevador

2026-06-03 • via Nuitee
J
Julia • couple • de
5
Pros:

The room was very spacious, though looked a bit dated.
Staff on site was friendly.
Nice pool area from what I could tell, though we weren’t able to use it.

Cons:

Unfortunately I can’t say much about the hotel, we arrived pretty late at night and immediately noticed an incredibly rancid smell. Thinking it would get better in the morning, we stayed the night, but unfortunately it got even worse the next day.
Apparently it is seagrass season at playa del Carmen, which we didn’t know, there was also no notice or any kind of „warning“ prior to our arrival.
I understand the hotel is not responsible for nature, but the smell basically made me unable to leave the room. We couldn’t use the pool or let alone the beach, since stepping outside basically made you throw up immediately.
Again, I am not blaming the hotel for the excessive amount of seagrass but I do think there should be some kind of warning or notice issued in these circumstances. There wasn’t a single guest anywhere outside, the pool and beach were completely empty so I firmly believe we werent the only guests affected by this.
Unfortunately we pretty much had to flee after one night, the general manager let us know they weren’t issuing any kind of refund because „we could have just asked for a different room“ - which wouldn’t have helped anything at all, since the smell was literally everywhere like the whole complex was rotten.
Overall really not a pleasant experience, I hope businesses consider letting tourists know about the conditions prior to arriving to avoid situations like this in the future.

2026-06-01 • via Nuitee
S
sandra • solo_traveller • fr
2
On ne m'y verra plus. Déplorable !
Pros:

L'appartement était grand et le lit confortable.

Cons:

L'odeur dans l'appartement. Il fallait tout le temps faire tourner la hote dans la salle de bain sinon il y avait une vieille odeur. On a pas pu utiliser le jacuzzi,ni la piscine ni la plage privée. La plage a été envahi par des sargasses. Et l'hôtel est conçu en U donc l'odeur rentre mais ne ressort pas. Impossible de rester dehors plus de quelques minutes tellement ça puait, j'ai failli vomir dans la cour. Impossible d'aller manger au restaurant qui avaint toutes ses vitres ouvertes. Bref payé une fortune pour au final fuire au maximum l'hotel, très décevant. Nous avons essayé de voir avec l'équipe de l'hôtel qui n'était pas du tout intéressé par les problèmes de leurs clients ... le nez sur le téléphone mais pour trouver des solutions = personne. On nous a rien offert en échange. Tous les matins je leur demandais s'ils connaissaient une plage sans sargasse je n'avais aucun retour. Je devais moi même chercher l'information alors que je ne parlais pas la langue. On a cherché et payé un beach-club tout seul, alors que de base tous les équipements été prévu dans l'hôtel. La seule chose qui a été mise à disposition, c'est une voiture de golf pour nous emmener à la plage privée. Mais au retour le chauffeur avait fini sa journée il fallait rentrer a pied... Pas du tout a la hauteur de standing vendu. Et le dernier jour dans le parking il y avait plein d'eau, j'ai glissé, je suis tombé par terre. Le gardien assi sur sa chaise au bout du parking a levé les yeux de son téléphone mais ne s'est pas précipiter pour m'aider à me relever il a rebaissé sa têtesur son téléphone. Et quand je suis allé prévenir la réception pour leur dire que j'avais glissé qu'il n'y avait pas de panneau "sol glissant" et que le parking était plein d'eau, ils m'ont regardée avec des yeux écarquillés, ils m'ont repondu Ok et je n'ai même pas eu droit à des excuses...

2026-05-31 • via Nuitee
L
Laura Dare • solo_traveller • us
10
Pros:

Rooms & pools were amazing! Love the greenery!

Cons:

Could use more seating around the pools.

2026-05-27 • via Nuitee
M
Marco • solo_traveller • it
8
Pros:

Appartamento molto spazioso e accogliente, letti e cuscini comodi, cucina fornitissima, piscine piccole ma funzionali, parcheggio privato disponibile. Posizione ottima. Acqua potabile sempre disponibile.

Cons:

Concierge non molto celere (ha risposto con un messaggio pre compilato 24 ore dopo la nostra richiesta senza darci nessuna informazione utile).
Forte.odore di alghe, non presente nel complesso a monte, ma non è colpa della struttura.

2026-05-26 • via Nuitee
M
Marianela • couple • cr
8
Muy bonito y amplio camas cómodas
Pros:

El alojamiento está bien bonito, las instalaciones cuidadas, rentamos varios días tiene para cocinar y es muy amplio y espacioso, camas cómodas

Cons:

Había mucho zargazo en la playa por la época y puede oler mal afuera pero eso es ya una problemática por la época no tiene que ver con el hotel

2026-05-26 • via Nuitee
M
Madelin • extended_group • us
10
Awesome!!!!
Pros:

Loved the amenities, hot tub , washer & dryer was a plus . He has transportation in a golf cart to Mamitas Beach and chairs & umbrella was provided . The staff are friendly & helpful . The rooms are spacious and modern look . Didn’t like the location much for such a beautiful condo hotel . I will definitely recommend to my friends and come back next year .

Cons:

The location

2026-05-24 • via Nuitee
D
Desan • extended_group • th
9
Agréable
Pros:

Emplacement et confort

Cons:

Les sargasses et l’ascenseur en panne

2026-05-23 • via Nuitee
O
Oxana • solo_traveller • us
8
Pros:

A nice hotel with big, clean condos. It had everything that we needed for a short stay

Cons:

One of the showers only had hot water and the other one was emitting a bad smell so a door had to be closed at night. There was a strong smell of Sargassum all around the grounds

2026-05-21 • via Nuitee
A
Anne • family_with_children • nl
10
2026-05-20 • via Nuitee
M
María Dolores • solo_traveller • gt
7
Playa horrenda!!!
Pros:

La habitación

Cons:

La playa esta horrible, y apesta ....asi que la playa no es plan en este lugar....terrible terrible el mal olor y la piscina todo el tiempo tenía apariencia de sucia

2026-05-18 • via Nuitee
M
Marco • family_with_children • de
10
2026-05-16 • via Nuitee
2
2travelisgreat • Family • Chicago, Illinois
10
Great Hotel Great Location
Pros:

We are on a combined business and family trip. This condohotel was perfect! You get massage and restaurant discounts. The room selection is wide and can fit most budgets depending upon your budget. Front staff and bellman were very helpful. Our condo was very clean and well stocked with everything you would need (except groceries) if you decided to cook. Within walking distance of malls, ferries to Cozumel, and shopping area, restaurants,etc. Has two pools. Some of the larger condos have private patios. Some rooms have views of the sea. If you are tired of big chain hotels--think El Taj Playa Del Carmen Mexico

2026-05-15 • via Tripadvisor
O
Olivier • family_with_children • be
9
Pros:

Proximité du centre, des activités. Confort des équipements, lits. Piscine avec vue.

Cons:

Rien

2026-05-14 • via Nuitee
R
Roisin • couple • ie
10
2026-05-14 • via Nuitee
E
Erast • extended_group • nl
10
Amazing stay
Pros:

Very Nice Appartment, fantastic pool. Super Nice and helpful staff. Free beachclub with best cappuchino I ever had

2026-05-10 • via Nuitee
S
Sawsan • family_with_children • ca
8
Worth the money- great for families with kids!
Pros:

Compared to resorts and Cancun hotels I really enjoyed having a condo fur my family of four. We had the luxury to have two rooms with comfy beds and big kitchen and big living area. It is close to beach so access was really easy. They have a small go cart that can take you to further beaches. The pool was really warm and clean. We got all the help we needed. Location is excellent and we did not take a taxi as the ADO bus station was so close. As the weather was hot we were able to retreat to the apartment and the pool to cool off. AC and fans were excellent. Excellent fur families with kids, so safe and practical to prep meals in the kitchen for them.

2026-05-06 • via Nuitee
F
FREDY HUMBERTO • family_with_children • mx
10
2026-05-04 • via Nuitee