Lancaster Marriott at Penn Square

Hotels
•
Marriott Hotels & Resorts
8.4 (578 reviews)
25 South Queen Street , Lancaster , us

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and nice area
Good staff
Great location
Cons:
Pool cleanliness issues
Poor parking experience
Extra charges for amenities

Categories

Cleanliness
7.79
Mixed feedback, with several mentions of cleanliness issues, especially regarding the pool.
Service
9.26
Friendly and helpful staff mentioned in multiple reviews.
Location
9.3
Great location with good nearby amenities and atmosphere.
Room Quality
8.25
Generally good, but some issues with pillows in specific rooms.
Amenities
7.78
Good amenities but limited availability, especially towels at the pool.
Value for Money
7.74
Concerns regarding extra charges for parking and wifi.
Food and Beverage
8.29
Good food but missed complimentary breakfast.
Overall Experience
8.76
Good stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:15

Property Description

Historic Charm Meets Modern Luxury

Beaux Arts Beauty: Experience the unique blend of historic charm and modern luxury with the Beaux Arts-style façade of the former Watt & Shand Department Store.

Tech-Savvy Comfort: Enjoy the convenience of 32-inch LCD TVs and plug-in panels for electronic devices in every room, ensuring a comfortable and connected stay.

Culinary Delights: Indulge in locally sourced dishes at the Penn Square Grille and sip on exquisite wines and cocktails at the trendy Rendezvous Lounge.

Immerse yourself in the heart of Lancaster's downtown scene, steps away from cultural attractions like the Market and Quilt & Textile Museum and the historic Central Market. Book your stay at Lancaster Marriott at Penn Square for a perfect blend of history and luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDT

Property Policies

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and costs USD 12.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 16 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 578 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 7.74
Food and Beverage: 8.29
Overall Experience: 8.76
K
Klenk • couple • us
6
Friendly staff, great location and some aspects were exceptional. Unfortunately loud music from the club, uncomfortable
Pros:

Second time staying here, first time was a better experience. Very well kept in appearance and friendly staff

Cons:

Do not stay in East wing if possible. Got “upgraded” and the club next door was easily heard until 2am. The bedding was more uncomfortable than previous stay, and the hot tub jets were broken.

2026-02-09 • via Nuitee
S
Smith • couple • us
10
It was great per usual, check in took long because the system was down online to mobile check in.
2026-01-28 • via Nuitee
J
Jennifer • family_with_children • us
4
expected more from the marriot brand and staff.
Pros:

Loved the location since we were attending a cheer competition at the convention center, and with it being so cold out, it was a plus to never have to leave the venue.

The starbucks in the lobby is nice, and they were prepared for the volume with not really long waits.

Cons:

couple things we were displeased about:
The bathrooms in the convention center and lobby area, were poorly air controlled and not stocked with paper supplies. and the bathrooms lacked cleaniness, with over flowing lobby and bathroom trashcans, and it was 7:30am, like maybe they were short staffed?
we were put in the east building in room 366, the floor in the bathroom in bubbling up and just seems very cheap. We checked in around 8:45pm, we were tired from a long day and travel, when we got to our room, with the 2 kids we had traveling with us, we got settled in, and went to lay down around 9:30-10, it seemed that the bar RIGHT OUT OUR WINDOW, was very much lively in their vibe, we understand this, but the bass coming from the music, and the loudness from the sidewalks were very distracting, when calling the front desk, they said there was nothing they could do, and when we said something again at check out, all they offered were extra points to our member card. but $400/a night, you should be able to lay your head down and have peace of mind that you will sleep, and not be kept up by what seemed to be the only three story bar in the town. we did have a sound machine but that also did not help drown out the sound much.
Also, when parking our vehicle the front desk sent us to an entrance that was CLOSED and didnt give any other directions about how to get into the parking garage, so after 20 mins of my husband driving around down random streeets, finally found the second OPEN area, that was around the opposite side of the building.

2026-01-25 • via Nuitee
L
Lopez • solo_traveller • us
7
2026-01-23 • via Nuitee
I
Isabel • family_with_children • us
6
Daughter’s wedding in Lancaster
Pros:

It’s a good hotel

Cons:

Easy to miss while u look for it while driving
They double charge for parking
They charge separately for wifi (how ridiculous)

2026-01-20 • via Nuitee
W
William • extended_group • ca
10
2026-01-20 • via Nuitee
E
Emanuel • extended_group • us
10
2026-01-20 • via Nuitee
R
Regina • family_with_children • us
9
2026-01-19 • via Nuitee
R
Roland • couple • us
9
2026-01-19 • via Nuitee
J
Jennifer • family_with_children • us
8
Overall the hotel was well kept.
Pros:

Location was great. Walking distance to many area eats. The morning buffet was well worth the price.

Cons:

Waiting for the elevator at times was lengthy. Garage parking though convenient was pricey, especially when your hotel ticket didn’t work.

2026-01-19 • via Nuitee
Z
Zach • couple • us
10
Pros:

Down town clean spoke English

Cons:

Nothing

2026-01-19 • via Nuitee
N
Nick • couple • us
8
2026-01-19 • via Nuitee
V
Victoria • family_with_children • us
10
Fun trip
Pros:

Clean rooms, nice staff

Cons:

The Starbucks was the only downside. They make you mix your own cream and sugar and if you get an iced drink, it just doesn’t mix tastes horrible. For the price I’m paying, I’d appreciate not having to make my own drink and paying almost $10 for a bad coffee. Also you can never find a trash can, the small ones in the bathroom aren’t enough.

2026-01-19 • via Nuitee
B
billdT7654RD • Family
2
Distressing theft, slow cooperation, and poor guest care
Pros:

I rarely leave 1-star reviews, but our experience at the Lancaster Marriott during a dance competition was traumatizing for my wife and teenage daughter. On January 2, 2026, my wife’s bag was stolen from the hotel lobby. In addition to her cash, gift cards, and credit cards being taken her car keys were also in the bag, and her car was stolen from the attached garage.
The hotel’s “security team” was unhelpful and disengaged. They called the police, but when officers asked about cameras—given the lobby location and where the wallet was found—we were told the hotel required a search warrant for lobby footage. This delay, in our view, gave the thieves a head start. After taking names, security essentially walked away—no concern, no assistance, no follow-up support.
For contrast, the Holiday Inn down the street where we ended up staying showed compassion without being asked: a welcome bag, breakfast, and drink vouchers. That’s what caring looks like.
When we contacted Marriott (before posting any reviews) their head of security and safety indicated that “because the items were not placed in the care or custody of the hotel” they are not responsible and “while we work cooperatively with the garage operator, access, surveillance, and vehicle activity within the garage fall outside the hotel’s authority.” While I understand the liability concerns on their part, taking zero responsibility for guest’s safety while on premises is not acceptable. No one from the hotel itself, Marriott corporate, or Bonvoy ever reached out to check in our family, provide any follow-up, or even make any attempt to apologize and earn our future business. The hotel hid behind “procedures” and “not our garage,” prioritizing liability over guest safety. No ownership, just deflection.
I would recommend you look elsewhere.

2026-01-11 • via Tripadvisor
D
Dawn • family_with_children • us
9
Pros:

Great service

2026-01-05 • via Nuitee
J
Jenna • family_with_children • us
2
Dirty and overcrowded.
Cons:

Booked a room to accommodate a family of 6, but upon arrival only had 1 room that fit 4 sleepers. Hotel was overbooked with no rooms available, no cots, airbeds, extra pillows or extra blankets were available. An elevator was out of service our entire stay causing there to be a 30+ minute wait for elevator

2026-01-05 • via Nuitee
V
Valerie • couple • us
10
2026-01-02 • via Nuitee
J
Jennifer • family_with_children • us
8
2025-12-30 • via Nuitee
N
Nancy • family_with_children • us
10
2025-12-30 • via Nuitee
M
Murad • extended_group • us
7
Pros:

Very clean and nice area

Cons:

The hot tub was not working and pool wasn't clean, and it was cold water for winter time

2025-12-28 • via Nuitee