Pestana Promenade Ocean Resort Hotel

Ligging.van het hotel. Vriendelijkheid personeel

Filipe at reception is excellent, breakfast is amazing, rooms are really spacious, bathroom too and the internal pool is like 30 degrees Celcius. Lots of restaurants within 5 min walk. You can park on the street for about 2 hours for 1 Euro, or also at the hotel garage. The only drawback was the weather and rain but what can one do. Madeira is amazing. Rent a car and drive around!

La localisation.

Just left Pestana Promenade and we're sorry to say goodbye. Our room was clean, roomy and well taken care of. We enjoyed both pools and the indoor heated pool as well as the hot tub, sauna and steam room.
Breakfast was an event to look forward to. Lots of choices in a beautiful setting with GREAT service. Andrew was especially kind to us.
The hotel is situated outside of the main area of Funchal but 2 busses take you to to center in minutes.
Dalila was so helpful in planning our days. Everyone there works so hard to make your stay enjoyable. The gardens are beautiful and well taken care of. You can tell great care is taken to keep this place beautiful.
I hope we get to come back as I was so sad to leave.

We had a wonderful stay at this resort. The location is beautiful, with stunning views and a relaxing atmosphere. The rooms were clean, spacious, and very comfortable. The spa facilities were excellent, and the pools were beautifully maintained and perfect for relaxing. The staff were friendly, professional, and always happy to help. It was my birthday during the stay, and they surprised me with champagne and fresh fruits in the room, which made me feel truly special and added a lovely personal touch. Breakfast had a great variety of fresh and tasty options. Overall, it was a fantastic experience, and I would highly recommend this resort to anyone visiting Madeira.

Hotel and staff were amazing! Would 💯 come here again. Rooms spacious and clean. Breakfast Hugh variety and fresh.Felipe at front desk went above and beyond to help with any queries and recommendations for site seeing and restaurants.

We had a very relaxing break in a lovely hotel. The location is fabulous and the staff are a joy. Breakfast is fantastic and the weather is a bonus, of course!

Pequeno almoco
simpatia do staff

This is a lovely hotel with really nice shared spaces, a great outdoor poor, a lovely indoor heated pool and jacuzzi and fantastic views. The staff were all really hard working and friendly - particularly the hospitality staff in the bar and restaurants who were brilliant. The view out of the hotel is wonderful and the location is good. There are lots of fantastic bars and restaurants nearby, and it is a 35minute walk or 10minute taxi into Funchal. We had breakfast in the buffet restaurant each day and it was nice enough with reasonable quality and variety. We had the buffet dinner in the restaurant one night and lunch in the Deck restaurant once and both were nice.

There were a few things that could do with improving though.

The Rooms: We stayed in a Superior Sea View Room. The room was very dated and would benefit from a full renovation. The shower didn't work properly (either no hot water at all, or it would fluctuate between warm, cold and scalding hot). We reported it, and were told an engineer would sort it but it was never resolved. The furniture is dated and shows sign of the wear and tear that happens over time. It was very dirty and dusty under the bed which we found out whilst looking for something we had dropped. The Air Conditioning didn't work and just blew out the same temperature whatever setting we put it on - this wasn't a major issue for us as the weather wasn't too hot, but it would be a real issue in the summer The TV was an old one, with limited options, and would benefit with being replaced with a Smart TV.

The 'Family' Offer: At the moment, this really isn't hotel geared towards families with children. The games room is a bit of a non-entity, the entertainment is very much focused on older adults, there are no play facilities and there are no children's activities. The pool area is great though! If you are after a hotel focused on adults then this would be a great place to choose. If you have children, it probably isn't right for you.

Sehr schönes Hotel, sehr schöne Lage am Meer, Zimmer mit sehr schöner Sicht auf das Meer. Fantastisches Frühstücksbuffet, Frühstück konsumieren auf Terrasse zum Meer!
Sehr gute Auskunft, Beratung und Unterstützung an Reception

Localização privilegiada, frente ao mar e na zona central de comércio e restauração; housekeeping irrepreensível; diversas piscinas, com grande capacidade; quarto de grande dimensão.

Piscine chauffée, piscines extérieures, SPA et le services. Personnel sympathique et efficace.