Pestana Promenade Ocean Resort Hotel

Gostei muito do atendimento! Desde o vinho da Madeira como brinde de boas vindas, como frutas servidas no quarto no segundo dia, fomos muito bem acolhidos.

I felt the hotel lived up to its photos. Clean and friendly and the pool area and gardens are beautifully kept. Relaxed atmosphere and no panic for getting a sunbed by the pool. Breakfast has a great selection too. Only very minor thing was the two lifts weren’t enough for the size of the hotel but no big deal. I would highly recommend this hotel.

Nous avons séjourné 12 jours dans ce magnifique hôtel avec une vue incroyable. Nous avons passé un excellent séjour.
Le personnel est très agréable et à l'écoute du client. L'établissement est très propre et les chambres sont spacieuses.
La piscine et le jardin sont très bien entretenus. Excellent petit déjeuner. Les buffets du soir varient suivant les jours.
Un grand merci particulier à Lina pour l'accueil à notre arrivé, un grand merci à Tiago pour avoir organisé nos excursions, et un grand merci à Dalila qui était aux petits soins avec nous. Nous espérons revenir un jour.

Gyönyörű helyen található. A földszinti kertkapcsolatos szobában egyedi élmény lakni: olyan mintha saját trópusi kerted lenne. A benti wellness részleg jól kiegészíti a kinti medencéket. A kinti medencéből az óceán látványa fantasztikus.

La piscina es grande y agradable. Suficientes tumbonas y un gran jacuzzi-piscina que va muy bien para relajarse. El desayuno está muy bien.la ubicacion esta muy bien. No queríamos funchal asi que cerca de la zona Lido es perfecto.

Das piscinas

Checked in late on 17/07/26 after a long journey with my 5 year old son. I paid approximately €1000 for a four night stay.

My son cried when I saw the room in what can only be described as the basement.

The room was hot( no apparent A/C working. Steel shutters in the balcony as it is on the ground floor next to the public promenade so can’t have the window open at night at all!!!!!

What would any good parent do? I went to reception and asked to change the room. I was met with the usual dismissive response ‘ no other room free although if I pay an extra €225 I might be able to change rooms.’

So, unable to get a refund, change rooms, book another hotel at massive expense, we are in a prison cell. No A/C, no fresh air, no natural light (on our first visit to Madeira). DISAPPOINTMENT doesn’t cover it! Rest assured, the subsequent reviews on all platforms will be scathing.

I feel totally ripped off and add my son’s upset to that, and I am livid.

La ubicación. Es maravillosa. Las vistas son impresionantes

Room good, matress not great but the hotel staff are aware of this and awaiting scheduled upgrades managed at hotel group level

pool and location really good. great view and clean rooms with decent breakfast

Hotel was generally good. We booked a classic room which was good value and had a sea view. Note that this is sort of in the basement directly on the promenade and therefore metal shutters are required for security at night. Beds were on the firm side and sink was small. Noticed a few small ants in the bathroom and toilet flush didn't always work properly and took a long time to reset.

Pool area was nice and had no issue finding a sunbed at anytime of the day. Lunch at the poolside cafe was OK but quite limited and sometimes what we ordered wasn't quite what we received. Breakfast was also good with fresh pancakes and eggs. We noticed some flies in the bread section on a couple of the days but staff were generally good at keeping the area tidy.

Overall would recommend but would go for a better room next time. Several good restaurants nearby.

Booked for a 7 night stay via on the beach. Have complained twice to the hotel and theor 'ombudsman' to no avail.

Issues
Unfortunately, our experience fell well below the standard we expected from a 4-star hotel.

On arrival, our allocated room had a very strong sewage smell, making it unpleasant to stay in. We reported this immediately and appreciate that we were moved to another room. However, having to wait in this disgusting smell was a very poor start to the holiday. 

Throughout our stay we also noticed several other issues that affected our experience:

- Dirty crockery and glasses were regularly left in the corridors for long periods.

- The flooring in the hallway was cracked and in poor condition, creating an untidy and poorly maintained appearance.

- The door leading to the promenade was frequently left open or unsecured, raising concerns about security.

- the designated gluten free toaster should have a clear sign beside/in front of it. Cross contamination is a serious health concern for those with coeliac disease or an intolerance 

- Overall, the standard of maintenance and housekeeping did not reflect what we would expect from a hotel of this rating - our pool towels were removed on the second day and not returned 

We chose the Pestana Promenade based on its reputation and expected a relaxing, high-quality holiday. While some members of staff were helpful, the number of issues we experienced significantly detracted from our stay. We previously stayed at a Pestana hotel in Cascais which was beautifully maintained and deserving of the 4 star rating.  Our stay there was actually cheaper than our stay at Pestana Promenade so we expected the same level of excellence - which it did not achieve.

The pool is nice. The view from the pool is nice. Breakfast was fine.

We had two fantastic weeks. The hotel was excellent and the staff were very helpful. Dalila did a great job helping us from start to finish. We got our four rooms adjacent and on ground level. Made it easy for us in the family to stay connected all the time.
The only thing that could have been better was the dinner buffet. But there was many fantastic restaurants in the neighborhood with great food.
There is a lot to do on the island so another tripp in the near future is a plan.

da vista do quarto