Unic Design Hotel - 5th Avenue

Hotels
8.2 (1577 reviews)
24th Street and 5th Avenue , Playa del Carmen , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Laundry
Luggage storage
Airport shuttle
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Review Highlights

Pros:
Excellent central location (Quinta Avenida / Playa del Carmen)
Rooms described as very clean
Friendly and helpful staff (mentions of Cesar and attentive reception)
Comfortable beds
Good value for price
Many repeat guests and recommendations
Breakfast included for many stays
Cons:
Street noise / restaurant music - can disturb sleep
Breakfast basic and sometimes missing items (eggs)
No elevator - inconvenient with large luggage
Hard pillows reported
Small bathrooms and shower water spilling into bathroom
Some rooms with humidity or no external windows
At least one report of cold/unhelpful staff
Limited in-room amenities (no Netflix)

Categories

Cleanliness
9
Multiple reviews explicitly state the hotel is very clean ('muy limpio'); overall well maintained although some guests noted bathroom water spill issues.
Service
8.4
Many positive mentions of friendly, helpful staff (Cesar and reception praised); however one strong complaint described staff as cold and unhelpful on a crucial day.
Location
9.4
Consistently praised as excellent and very central (on Quinta Avenida / Playa del Carmen); main selling point despite associated street noise.
Room Quality
7.8
Beds are described as comfortable and rooms match photos, but guests reported hard pillows, small bathrooms, water exiting the shower and occasional humidity or rooms without external windows.
Amenities
7.4
Limited amenities noted: no elevator (inconvenient with large luggage), no Netflix, basic in-room features; AC works well and TV programming was OK for some guests.
Value for Money
8
Frequently described as inexpensive/acceptable and good value given the central location; guests feel price matches the offering.
Food and Beverage
7.2
Breakfast is included for many but repeatedly criticized as basic, not buffet, and sometimes missing items (eggs); generally adequate but room for improvement.
Overall Experience
8.4
Overall positive with repeat guests and many recommendations; common negatives (noise, breakfast quality, occasional staff issue) dampen some stays but do not dominate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 03:11

Property Description

Luxurious Accommodations
Experience elegance and comfort at Unic Design Hotel located on Playa del Carmen's lively 5th Avenue. The beautifully decorated air-conditioned rooms, some with garden or city views, ensure a relaxing stay. Enjoy modern amenities such as satellite TV and a private bathroom with complimentary toiletries.

Convenient Location
Situated just a 5-minute stroll from Mamitas Beach Club, our hotel offers easy access to the beach and the vibrant city life. Explore nearby attractions like Kool Beach Club and ADO International Bus Station, all within a short distance from the property.

Exceptional Service
Our dedicated 24-hour front desk staff is always ready to assist you, ensuring a seamless and enjoyable stay. Book now and indulge in a memorable experience at Unic Design Hotel.

Important information:

Please note there are no rooms on ground level, no elevator only stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.2
Based on 1577 reviews
Cleanliness: 9
Service: 8.4
Location: 9.4
Room Quality: 7.8
Amenities: 7.4
Value for Money: 8
Food and Beverage: 7.2
Overall Experience: 8.4
I
Isnelda Paola • solo_traveller • aw
8
Pros:

Muy bien ubicado

Cons:

Que no tiene ascensor y para subir con maletas grandes es incómodo y las almohadas demasiado duras

2026-07-25 • via Nuitee
F
Fernando Exequiel • couple • ar
1
Pros:

No me gustó nada. Las fotos publicadas no es lo mismo a lo reserve.

Cons:

Las instalaciones son antiguas

2026-07-24 • via Nuitee
F
fevargar • solo_traveller • es
1
DESILUSIÓN
Pros:

La ubicación

Cons:

El trato del personal, frío, desconfiados, poco serviciales y muy saboríos. Le he puesto el Hotel D. No, no me ayudaron en nada. El último día no pude hacer ninguna excursión porque no me dejaban ducharme fuera del checkout, ni pagando algo. Querían que pagase un día completo, no me ha pasado nunca y tengo 51 años. Lamentable!!!

2026-07-22 • via Nuitee
P
Pérez • couple • mx
10
Cumplió mi espectativas.
Pros:

Excelente ubicación, muy tranquilo el hotel, es la segunda vez que me hospedo en el y obvio que regresaría.

Cons:

No tengo nada que objetar

2026-07-22 • via Nuitee
M
Majd • family_with_children • ma
8
Pros:

It has been all good

2026-07-20 • via Nuitee
M
Mary Isabel • couple • pa
9
Pros:

Súper atenta la Sra de recepción

Cons:

Todo súper bien

2026-07-19 • via Nuitee
R
Ruben • couple • mx
10
Bueno para dormir
Pros:

Muy limpio

2026-07-19 • via Nuitee
F
Felipe • extended_group • co
7
Hospedaje ideal para gente joven
Pros:

Ubicación y comodidad en la cama

Cons:

Ruido y desayuno

2026-07-18 • via Nuitee
D
Diaz Gomez • solo_traveller • uy
8
Pros:

Muy bien ubicado, simple con un desayuno muy correcto

Cons:

Entraba un poco de ruido de afuera, pero nada que impidiera descansar, de la ducha se sale mucho el agua hacia el resto del baño y eso si es bastante incomodo

2026-07-18 • via Nuitee
N
Norberto • solo_traveller • ar
10
Pros:

La ubicación

Cons:

Poco ruidoso

2026-07-17 • via Nuitee
S
Scarlett • solo_traveller • cl
8
Pros:

Limpio y la atención

Cons:

Un poco ruido y faltaron huevo al desayuno

2026-07-17 • via Nuitee
S
Scarlett • solo_traveller • cl
8
Pros:

Limpio y la atención

Cons:

Un poco de ruido y desayuno faltaron huevos

2026-07-17 • via Nuitee
J
Jesus • couple • mx
10
2026-07-16 • via Nuitee
J
Joan • solo_traveller • es
9
Muy recomendable pero lleva tapones para los oídos si quieres dormir
Pros:

Muy buena ubicación e instalaciones muy bien cuidadas, lo recomiendo sin lugar a dudas y encima con el desayuno incluido que aunque no era buffet estaba muy bien

Cons:

El ruido que se sentía del exterior, está delante de la avenida más importante y siempre hay shows y música en los restaurantes de al lado y el aislamiento sonoro no es muy bueno

2026-07-15 • via Nuitee
R
Romina • couple • mx
10
Tranquilo y Cómodo ideal para familias o con tu pareja
Pros:

Está limpio y está en la 5ta avenida la
Programación del televisor bien clima 10 de 10

2026-07-15 • via Nuitee
G
GUTIERREZ • solo_traveller • mx
10
Pros:

Todo bien ☺️

Cons:

Nada todo bien ☺️

2026-07-13 • via Nuitee
E
Erica • solo_traveller • za
8
2026-07-10 • via Nuitee
D
Daniela • extended_group • co
6
Pros:

Ubicación en Playa del Carmen, muy céntrico

Cons:

Mucho ruido en la habitación, el desayuno no incluye huevos, solo fruta y pan

2026-07-10 • via Nuitee
H
Heriberto • solo_traveller • mx
8
Pros:

es muy tranquilo

Cons:

Q no hay Netflix jaja

2026-07-10 • via Nuitee
K
Karolina • solo_traveller • lt
6
Pros:

Good location, friendly staff, comfortable bed.

Cons:

There are no windows to outside. You can feel humidity in room a lot.

2026-07-09 • via Nuitee