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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Garden
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Luggage storage
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Safety deposit box
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Shared lounge/TV area
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Kid meals
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Vending machine - drinks
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Open-air bath
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Shuttle service (free)
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Hot spring bath
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Wine/champagne
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Scenic Location near Lake Towada
Enjoy the tranquil surroundings just 500 metres from the picturesque Lake Towada, ideal for a relaxing getaway.
Luxurious Amenities and Services
Indulge in 4-star comfort with air-conditioned rooms, a 24-hour front desk, and free shuttle service for a hassle-free stay.
Relaxation at its Best
Unwind with a rejuvenating hot spring bath and savor an Asian breakfast to start your day right.
Experience luxury and serenity at Towada Prince Hotel. Book your stay now for an unforgettable retreat.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 0 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
前庭很美餐廳面對湖景超美
We enjoyed the magnificent and peaceful lake view, felt being hugged by the Lake Towada.
The staff were warm and friendly.
It'd be wonderful if hotel's boutique could offer diverse choices for those who desire salty snacks as a lunch replacement, since the hotel it self didn't provide lunch and it's a bit isolate to everything.
Would also suggest the room could install the shade curtains, our sleep got disturbed by the early morning light.
Great location
Restaurant staff disorganised, rooms are from 1960
最喜歡就是餐點，還有大草坪
飯店有點老舊，但整體都還算滿意
The Onsen was nice and the lake is beautiful.
The bathroom was low quality, the food was mediocre, and the staff were slightly inconsiderate.
Good location and facilities
Too far and road condition to this place not good
景色が
素晴らしい。
露天風呂も気持ち良かった❗
高い。
旅館有自己的景觀庭園，坐在草皮上看著十和田湖吹著風，非常舒服。晚餐的主餐牛肉非常好吃。
法式晚餐有吃沒有懂，最後只記得很好吃的主餐牛肉。
地理位置
設施較老舊
The environment was pleasant and peaceful in that it was facing the lake. The restaurant staff were very polite and service oriented. The food was very good and ambience was great too!
The service orientation and facilities did not match the reviews.
When we returned to the room after our visits on Day 2, we were shocked to note that the room was not done, and even the towels were not changed, although we had put out the "Make Room' sign at the door! Upon enquiry, we were told that it was indicated in the system that we did not need the room to be made. But we were not even asked, to start with!
But what was worst was the poor service recovery thereafter by a tall elderly gentleman who looked like a manager. Instead of swiftly attending to the matter, he left it to a very junior staff (who tried his best), and walked away after suggesting that we were making much ado over nothing. We were not. All we did was to ask why the room was not made, and that all we needed at that point (at 6pm) were fresh towels. It was only after I used Google Translate to express my disappointment to the 'Manager' that he apologized more sincerely.
The staff at the check-out was very rude. When my wife (Chinese) and I went to check out, even without looking at us, she rattled off something in Japanese. We did not understand a word and as she was not looking at us we weren't sure if she was speaking to us or to her colleague seated next to her. When my wife told her that we did not understand what she (the receptionist) was saying, she looked up. And upon realizing that we did not understand her, she literally sneered, and audibly! That was very rude!
The hotel's bathroom needs a renovation to make it more modern, and the carpet in the room needs cleaning too. There was a musky smell when we stepped in, which went away (or we got used to it) later. The air-con was not cold. The dressing table seat was old and material peeling off. Overall, not a good experience for a 4 star hotel with comparatively higher charges.
Nice walking paths and hammock outside.
The baths and dinning room are very well done, too.
Nothing. It was all very nice.
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