Taplow House Hotel & Spa

We were attending a wedding on bank holiday Monday but decided to arrive the day before to ease the stress! We were shown to our room (junior suite) and on first impressions, the room looked quite stunning- however, on closer inspection the room was actually quite tired and in need of some redecoration/ repairs.
The Spa was busy and as we hadn’t booked any treatments, we could only use the hot tub and sauna- which were as expected. However, finding a towel was difficult as I was told they are in a cupboard- after opening a few utility type cupboards I found it!!! No sign on the door etc and no where to put your used towels, I bumped into a member of staff and he said put it anywhere and suggested on top of a piece of wooden furniture to the right of me ?!. On a positive note, The restaurant was pleasant and the food was really good.

Friendly staff, great food and drinks, beautiful room!

Overall nice social spaces but both the rooms we had were a bit tired. Window would not lock, access via flat roof outside our window worried us. Taps hard to turn off. Some redecorating needed. Nice food and staff.

Location is good - rooms small but adequate.

Lovely hotel. We booked an overnight last minute stay for our anniversary.
Breakfast and dinner included.
Really pleasantly surprised & touched by anniversary romantic touches to the room on our arrival. A warm welcome on arrival. We had spa pool and sauna to ourselves.
Lovely dinner but service very slow.
Good breakfast. All staff friendly.

The sign at the entrance is difficult to see in the day and at night when dark and raining it is totally impossible to see.

I was driving round for over an hour until a phone call to the helpful night receptionist revealed we were 200 metres away.
Good illumination would kill the problem and save us making a night journey home to Dorset.

Very helpful staff

At approximately 1am, the air conditioning unit in my room had a river of water leaking from it, resulting in a complete flooding of the floor. I have attached photos and videos for your reference. After spending 30 minutes watching the situation unfold, the night duty manager finally decided to move us to Room 10 across the hall. However, this room was far too small to accommodate two adults and a child, further compounding the problem.

To make matters worse, the fire alarm went off and continued blaring for 20 minutes. The night duty manager appeared completely inept, unable to switch it off. It was only when another member of staff from reception arrived that the alarm was finally silenced.

After speaking with other guests, it became clear that this was not an isolated incident. Several rooms were experiencing water leaks, including through electrical fixtures such as the fire alarms—an alarming and dangerous situation. Given the seriousness of water entering electrical systems and the complete failure of your staff to address the situation, I had no choice but to call the fire brigade.

The fire brigade's disbelief at the lack of proper systems and procedures in place at the hotel was palpable. They had to break into certain areas to try and isolate the rooms most affected by the flooding and leaking electrical components.

The hotel did nothing. They have not even returned the money for the room we didn’t stay in. Don’t stay there if you value your life

I was quite disappointed with the stay. It wasnt awful and the hotel itself is very attractive and the grounds were lovely, however the breakfast was not of the standard I expected and the service was unsatisfactory. The breakfast staff seemed untrained and/or uninterested. The hotel didn’t seem to have a nice atmosphere and I wish I had stayed elsewhere.
The room itself was clean but the bathroom needed some work. Also noticed brand new stickers on the underside of the coffee mugs.
I was expecting much more than this.

The restaurant menu was very limited, staff were unresponsive and the bed in our deluxe room was too small.

Lovely old building but nicely done. Rooms were very clean and comfortable. Breakfast served fresh to order.

Lovely hotel with picturesque grounds. The servers in the dining room appear to need some training or may have been new

Very good
Dining room staff nee better training

Beautiful gardens to walk in after breakfast.

Not bad, room ok, bed a little small but comfy. Staff could be a little happier.
Breakfast very nice. Bathroom could do with a little TLC

Beautiful hotel, staff very attentive spa facilities lovely

Hotel itself was nice and cozy but it was clearly short-staffed. The few present staff were super friendly though.
Liked the fact that they allowed us to take our kitten there which made the whole trip far more enjoyable. The room we stayed was a spacious suite with a comfy bedding.

The hotel was excellent food was very good and staff were very helpful.

sat down for breakfast at 7am asked for a coffee and bacon sandwich. at 7.20 I had no sandwich and the worst coffee ever

Very nice hotel - spa hotel but only has sauna and small jacuzzi pool outdoors plus treatments.
We had dinner the first night - my food was extremely salty and dish wasn't as menu advertised and very small portions.
We booked 2 nights then decided to stay for a 3rd - today we wanted to have lunch sitting outside today - only a sandwich but were told the kitchen couldn't do any food as they had a large party in ! I did comment what about your paying guests staying in the hotel - they need to be looked after - after a short wait they offered us a choice of 3 things ! All in all staff are a credit to your hotel - nice pleasant hotel would return. We also booked one night dinner at Cliveden House Hotel which is just down the road.