Holiday Inn & Suites Phoenix Airport by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (538 reviews)
3220 South 48th Street , Phoenix , US
+1 602-453-9900

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great value
Convenient location
Comfortable stay
Cons:
Noise from neighboring rooms
Slow breakfast service
Lack of certain amenities

Categories

Cleanliness
8.4
Several reviews noted cleanliness positively, but there were mentions of blood stains on bedding and a faulty coffee pot.
Service
8.76
The staff were frequently described as friendly and helpful, with excellent customer service noted.
Location
8.7
The hotel is conveniently located near the airport and provides good accessibility.
Room Quality
8.46
Rooms were described as clean and spacious, but noise from connecting doors was an issue.
Amenities
8.58
Amenities such as the pool and breakfast were generally well received, though there were some specific complaints.
Value for Money
8.64
Overall, guests felt they received good value for their stay.
Food and Beverage
8.59
Breakfast was positively mentioned, but suggestions were made for improvement.
Overall Experience
8.66
Most reviews indicate a positive overall experience, with only minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 02:00

Property Description

Convenient Location
Located near Phoenix Sky Harbor International Airport and top attractions like Arizona State University, the Holiday Inn Phoenix Airport offers easy access to popular sites in the area.

Modern Amenities
Guestrooms are equipped with microwaves, mini-refrigerators, and free wireless internet. Enjoy the convenience of on-site dining, a gift shop, and a business center during your stay.

Leisure and Recreation
Relax by the outdoor pool, stay active at the 24-hour fitness facilities, or explore nearby attractions such as the Arizona Science Center and Phoenix Zoo.

Book your stay at the Holiday Inn Phoenix Airport for a comfortable and convenient experience.

Important information:

Please note the property is under renovations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 538 reviews
Cleanliness: 8.4
Service: 8.76
Location: 8.7
Room Quality: 8.46
Amenities: 8.58
Value for Money: 8.64
Food and Beverage: 8.59
Overall Experience: 8.66
W
Wilko • solo_traveller • nl
9
Great hotel in the Phoenix Sky Harbor area.
Pros:

Spacious modern room with all amenities you need. Friendly helpful staff. Quiet location close to the airport but without the airplane noise. Great food in the restaurant, both breakfast and diner. Free parking, but parking can be full sometimes.

Cons:

Car park can be full sometimes.

2026-10-13 • via Nuitee
C
Casey • family_with_children • us
9
2026-10-09 • via Nuitee
M
Monica • extended_group • us
5
not recommendable, staff very rude.
Pros:

staff not very helpful, they did not find my reservation, staff very rude, I had to contact booking to request assistance.

Cons:

staff not very helpful, they did not find my reservation, staff very rude, I had to contact booking to request assistance.

2026-10-07 • via Nuitee
G
Gower • solo_traveller • us
8
Pros:

construction next to property woke me

Cons:

hard to find

2026-10-07 • via Nuitee
J
Jorge • solo_traveller • mx
10
Pros:

Todo

Cons:

Todo ok gracias

2026-09-18 • via Nuitee
R
Robert • solo_traveller • us
9
Was excellent
Pros:

Everything

Cons:

The pillows kind of sucked

2026-09-08 • via Nuitee
V
Vincent • solo_traveller • us
8
I enjoy my stay , the staff was very friendly and helpful, other than the little small housekeeping issue I had a good t
Pros:

The friendly staff and the convenience of the location

Cons:

There was a long hair on my bathroom counter when I checked in

2026-07-17 • via Nuitee
J
Jesus • family_with_children • us
10
2026-07-14 • via Nuitee
L
Lynn • solo_traveller • us
8
Everything was great. Will stay again.
Pros:

Location was great for both airports.

Cons:

No key access from other outside doors.

2026-06-23 • via Nuitee
C
Christina • solo_traveller • us
10
2026-06-22 • via Nuitee
J
Jesus Adrian • family_with_children • mx
2
Desayuno incluido de mentiras.
Pros:

el cuarto estaba limpio, pero no tenia agua

Cons:

No me gusto que mi reservación fue con desayuno incluido y al final tuve que pagar. Fue de muy mal gusto.
no habia agua en las habitaciones

2026-06-08 • via Nuitee
B
Billy • couple • gb
10
2026-06-06 • via Nuitee
G
George • family_with_children • us
8
2026-06-05 • via Nuitee
J
Jacob • couple • ph
9
Great stay
Pros:

Everything

Cons:

Nothing

2026-06-01 • via Nuitee
L
Linda • family_with_children • us
9
Pros:

The breakfast was excellent

Cons:

I was there only for the night, so I do not have anything that sticks out as negative.

2026-06-01 • via Nuitee
C
CORINE • couple • fr
8
Hôtel confortable, proche de l'aéroport.
Pros:

Hôtel pratique pour passer une nuit près de l'aéroport. Le personnel est sympathique et à l'écoute.

Cons:

Le petit déjeuner aurait pu être compris dans le prix de la chambre.

2026-06-01 • via Nuitee
P
Penny • family_with_children • us
9
Comfortable, quiet, and roomy
Pros:

All went well

Cons:

Nothing

2026-05-30 • via Nuitee
D
Davina • solo_traveller • us
10
Pros:

Location was great. Staff was friendly. Property was very clean and well maintained

2026-05-27 • via Nuitee
T
Tracey • couple • us
9
It was a pleasant experience.
Pros:

The facilities were clean.

Cons:

The shade in our room was broken.

2026-05-26 • via Nuitee
Y
Yarnell • family_with_children • us
9
Because the breakfast was great and you offer airport shuttle, we would recommend to family and fri
Pros:

We loved the breakfast very much. The chorizo and egg scramble was delicious! The fresh fruit and everything was stocked.

Cons:

The restroom in our room was not very clean. There was hair in the drain and the shower looked like it hadn't been cleaned. Along with the restroom floors. Luckily we had Clorox wipes to do a quick clean up.

2026-05-25 • via Nuitee