SpringHill Suites Ashburn Dulles North

Very warm welcome by staff. My room exceeded my expectations. The lobby was clean and well-decorated. I felt very comfortable throughout.

We used this hotel for a Stay and Fly for Dulles. It would have been great, but we were put in a room (117) that should never have been converted to a guest room. I assume it was a meeting room originally. It is basically in the lobby so you get all of the lobby noise (which is a lot), plus you share a wall with the elevator, so you also get constant elevator noise. We tried to change rooms, but they said they were full. As I lay there, unable to sleep because of all the noise, I actually considered going out to sleep in my car. We were traveling with friends, so calling nearby hotels to see if we could find a room elsewhere was not feasible. (It turned out our traveling companions were having an equally terrible night in the room next door--also a converted room in the lobby.) Had we been put in a real guest room, I probably would have given the hotel 5 stars (staff were friendly, breakfast was good, shuttle to the airport was good), but the room we were in made it a 1 star stay. Do not let them put you in Room 117.

The Location was Close to the Airport

Comes across as a 2nd rate hotel. Status aside I asked and expected daily room cleaning- they didn’t clean at all. When we asked on day 2 they were rude and said they will send house keeping to clean, they didn’t. The breakfast was also 2nd rate. Eggs were terrible- powered scrambled eggs, texture was gross. At $250/night total ripoff. They guard the water bottles like it’s gold! I am a Titanium Elite member and it didn’t even matter - front desk didn’t even acknowledge. Every where else I always get a nice greeting when I check in.
Stay away!

Everything

It has everything you need for a stay, large, comfortable room.

I sent this to the manager and got no response.
Mr. Bhatti,

We stayed in Room 417 from June 4-7.

We had five issues.

First the door safety latch was broken.
Second, the ice bucket had water in it. We were given a plastic bag, but not a clean bucket.
Third, the bedhead board had been pulled from the wall.
Fourth, when we finally began to climb in bed at 11:30 our sheets were stained where our heads should go. They had been washed, but gross. I called down and was asked to come get clean ones. Thankfully your staff brought them up, but I had to change the sheets. I have pictures of the above except the water bucket. Let me know if you want to see them.

I was surprised I never heard anything from management-- offered a different room, discount, points, nothing. I expressed this to your staff Saturday and they said only you could do this.

We are silver members and always choose this hotel when coming to see my mom and sister in Leesburg. We were there because my mom was in her last days.

Unfortunately for us my mom passed early that Sunday morning. When we returned from being with family around 5 and asked for a late check out, the untrained staff's first comment was "upstairs?" After that was clarified there was never I'm sorry for your loss, but we were graciously granted the late check out. We did not use it, though. This was the fifth issue.

Your staff member, a gentleman with glasses and a neat haircut was always kind and helpful. He was not the one who said "upstairs?" without condolences. The lady at the check out told me where to get your card when I asked to speak to management.

Please use this information to train staff members.
Please credit our account as you would want your account credited if these things happened to you.

Sincerely,
Kay and Robert xxxxxxxxx
#795xxxxxxxxx

I like everything about the breakfast

This was once our go to hotel in Ashburn but not anymore. The room was NOT clean. When we went to go to bed, we checked the sheets and guess what, they were NOT clean…use your imagination. We called down to front desk for ALL new bedding and were told we would have to come down and get the requested bedding and make the bed ourselves. Seriously, when you are a Platinum Elite, you would think they would offer you a new room…NOPE. We changed ALL the bedding. Two days later we were still waiting to hear from the general manager. Sent an email and he said, I can give you 15k in points. Well that hasn’t happened. The dirty bedding was still in the room the next night, no clean towels. We tossed all the bedding in the hallway. Very classy. When down to front desk for towels…. Asked for mgr to contact us. We were there for 4 nts and our room was cleaned 1 time.
No pride at this hotel.

Just wanted to send a thanks for the wonderful experience at this hotel. We used the Park-Fly-Sleep option for a flight from Dulles, and it all worked great. The airport shuttle, our clean spacious room, and the friendly staff get high marks. And the breakfast buffet was generous and well-managed, even with an onslaught of middle-schoolers on a class trip. We would use this nice place again and recommend it to others.

Bed is great
Clean
Upscale linens
Shower was great.

Location!