SpringHill Suites Ashburn Dulles North

No comment

Very clean and comfortable. Great location and the staff was great!

Very warm welcome by staff. My room exceeded my expectations. The lobby was clean and well-decorated. I felt very comfortable throughout.

We used this hotel for a Stay and Fly for Dulles. It would have been great, but we were put in a room (117) that should never have been converted to a guest room. I assume it was a meeting room originally. It is basically in the lobby so you get all of the lobby noise (which is a lot), plus you share a wall with the elevator, so you also get constant elevator noise. We tried to change rooms, but they said they were full. As I lay there, unable to sleep because of all the noise, I actually considered going out to sleep in my car. We were traveling with friends, so calling nearby hotels to see if we could find a room elsewhere was not feasible. (It turned out our traveling companions were having an equally terrible night in the room next door--also a converted room in the lobby.) Had we been put in a real guest room, I probably would have given the hotel 5 stars (staff were friendly, breakfast was good, shuttle to the airport was good), but the room we were in made it a 1 star stay. Do not let them put you in Room 117.

The Location was Close to the Airport

Comes across as a 2nd rate hotel. Status aside I asked and expected daily room cleaning- they didn’t clean at all. When we asked on day 2 they were rude and said they will send house keeping to clean, they didn’t. The breakfast was also 2nd rate. Eggs were terrible- powered scrambled eggs, texture was gross. At $250/night total ripoff. They guard the water bottles like it’s gold! I am a Titanium Elite member and it didn’t even matter - front desk didn’t even acknowledge. Every where else I always get a nice greeting when I check in.
Stay away!

Everything

It has everything you need for a stay, large, comfortable room.

I sent this to the manager and got no response.
Mr. Bhatti,

We stayed in Room 417 from June 4-7.

We had five issues.

First the door safety latch was broken.
Second, the ice bucket had water in it. We were given a plastic bag, but not a clean bucket.
Third, the bedhead board had been pulled from the wall.
Fourth, when we finally began to climb in bed at 11:30 our sheets were stained where our heads should go. They had been washed, but gross. I called down and was asked to come get clean ones. Thankfully your staff brought them up, but I had to change the sheets. I have pictures of the above except the water bucket. Let me know if you want to see them.

I was surprised I never heard anything from management-- offered a different room, discount, points, nothing. I expressed this to your staff Saturday and they said only you could do this.

We are silver members and always choose this hotel when coming to see my mom and sister in Leesburg. We were there because my mom was in her last days.

Unfortunately for us my mom passed early that Sunday morning. When we returned from being with family around 5 and asked for a late check out, the untrained staff's first comment was "upstairs?" After that was clarified there was never I'm sorry for your loss, but we were graciously granted the late check out. We did not use it, though. This was the fifth issue.

Your staff member, a gentleman with glasses and a neat haircut was always kind and helpful. He was not the one who said "upstairs?" without condolences. The lady at the check out told me where to get your card when I asked to speak to management.

Please use this information to train staff members.
Please credit our account as you would want your account credited if these things happened to you.

Sincerely,
Kay and Robert xxxxxxxxx
#795xxxxxxxxx