Comfort Suites East Lincoln - Mall Area

The staff were kind.

The staff was very helpful

Location and staff

We have stayed at the Comfort Suites on Cotner in Lincoln in the past and have always appreciated
it as a clean, comfortable, and dependable choice. However, our recent visit fell well short of
expectations due to an active, full-property renovation that we were given zero advance warning
about prior to arrival.
Upgrading the property is certainly a positive move, but walking straight into active construction,
closed-off zones, and persistent work noise without prior communication made for an off-putting
experience. A brief notice on the booking portal or a pre-arrival notification email would have given
us the option to make an informed decision on whether to stay during ongoing work.
To the hotel’s credit, cleanliness remained solid despite the work, and the staff was friendly and
professional throughout. That said, management really needs to prioritize guest transparency and
notify incoming visitors of major construction projects before they check in.

Good location to variety of eating/shopping/other things.

Nothing at all

Cleanliness, price was decent. Breakfast was solid.

Location was perfect

The staff were friendly.

Comfort Suites East is being reconstructed and will become a Springhill Suites by Marriott (in January?). Prime parking spaces were taken up by storage containers, piles of new material and stacks of construction detritus.

The pool was out of order, the laundry room was out of order and there was construction dust. We had two burned out bulbs in our room. (Shouldn't a manager be checking the rooms every once in a while?)

We have been staying at the Comfort Suites since it was new. I loved the sensible layout with tub/shower combination, sofa, easy chair and padded footstool/coffee tables. I don't expect any of that to last and would not stay here again until construction is completed.

The combo tub/shower has been replaced with a large shower with glass doors and sheet metal over the drain that acts as a noise maker. Things may change when construction is completed, but our room had no soap rack, no foot rest for leg shaving, no towel rack, no clothes hooks in the bathroom, no place to store extra towels, no place to store spare toilet paper roll, no place to store spare facial tissue. All that was piled on the counter.

The divider between bed and couch was removed which eliminated any claim to "suite" status. Construction was limited to painting while we were there, may get noisy at other times.

Our room still had an enclosed closet and a standard lockable bathroom door. The new RFID key cards are an improvement over the old magnetic cards. There were NO USB PORTS.

Friendly staff