Comfort Suites East Lincoln - Mall Area

Hotels
•
Comfort Suites
7.5 (307 reviews)
331 North Cotner Boulevard , Lincoln , US
+1 402-817-2456

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, friendly staff
Good/solid breakfast
Convenient location
Cleanliness maintained by some guests despite construction
Cons:
Active, property-wide construction/renovation with little or no advance notice
Rooms unfinished or in poor condition (doors, showers, odors, dust, leftover food)
Pool closed and some amenities unavailable
Perceived poor value for money while renovation ongoing

Categories

Cleanliness
7.5
Mixed reports: several guests noted the hotel remained clean despite construction, while others reported dirt, dust, pulled-up carpet and leftover food in rooms.
Service
10
Consistently positive: staff repeatedly described as kind, very helpful and professional across multiple reviews.
Location
10
Frequently praised: guests cited a great, convenient location close to dining/shopping and the hospital.
Room Quality
4.5
Negative: multiple reports of unfinished/rough rooms, malfunctioning door locks and showers, odors, visible construction debris and damaged or dirty rooms.
Amenities
6.5
Mixed: breakfast/food offerings were noted positively, but facilities such as the pool were closed due to renovation and some rooms lacked finished amenities.
Value for Money
4.5
Negative: many guests felt charging full price during an active, disruptive renovation was poor value and requested discounts or prior notice.
Food and Beverage
9.5
Positive: breakfast repeatedly described as good/solid in several reviews.
Overall Experience
7.5
Mixed overall: friendly staff and decent breakfast/cleanliness contrasted with disruptive, property-wide renovation and unfinished rooms; experience depends on tolerance for construction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Spacious Suites and Prime Location
This all-suite hotel near downtown Lincoln and the University of Nebraska-Lincoln offers a comfortable stay. Each suite is equipped with modern amenities like free Wi-Fi, microwave, and refrigerator.

Relaxation and Convenience
Guests can unwind in the indoor pool or on the sofa bed while enjoying a flat-screen cable TV. The hotel also provides a daily continental breakfast and fitness and business centers for added convenience.

Explore Lincoln's Attractions
Located just a short drive from the Great Plains Art Museum and Folsom Childrens Zoo, this pet-friendly hotel is perfect for leisure travelers. With free parking and easy access to nearby attractions, Comfort Suites East Lincoln - Mall Area is the ideal choice for your stay.

Important information:

Our pool is open and working.

Upon check-in photo identification and credit card is required.

All special requests are subject to availability upon check-in.

Special requests cannot be guaranteed and may incur additional charges.

Guests are required to show a photo ID and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Guest Reviews

7.5
Based on 307 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 4.5
Amenities: 6.5
Value for Money: 4.5
Food and Beverage: 9.5
Overall Experience: 7.5
A
Andrew • couple • us
1
Horrible experience
Pros:

Location

Cons:

Overall facility condition

2026-11-01 • via Nuitee
A
Andrew • couple • us
1
2026-11-01 • via Nuitee
R
Roxie • extended_group • us
8
Pros:

Good breakfast

2026-10-18 • via Nuitee
W
Willy • couple • us
5
Room was acceptable, motel was not fit for guests.
Pros:

Hotel was being remodeled. Felt like a room, nice and clean, in a construction site. Pool was not open.

2026-10-18 • via Nuitee
N
Nicole • solo_traveller • us
7
2026-10-14 • via Nuitee
M
Mark • extended_group • us
3
Cons:

The hotel was being renovated, but I was not advised in advance and got no discount due to the renovation work.

2026-10-07 • via Nuitee
D
Debra • extended_group • us
8
Pros:

Breakfast was good. Room was okay. Construction was going on, but everything was quiet after hours.

2026-08-30 • via Nuitee
S
Suzanne • family_with_children • us
1
It was awful! I will never stay in a Comfort Inn or Marriott again!
Pros:

The staff were kind.

Cons:

The whole place was under construction. There was dirt and grime everywhere. The carpet was pulled up in areas and there were no moldings on the floor. Our door did not lock unless someone went outside and pulled up on the handle to make it click. I paid $186.00 a night for 2 rooms, a total of $372.00, I could have gone to motel 6 or super 8 and paid half the price for better quality. I wish they would have offered a discount or told us what to expect. It DID NOT look like the photos!!

2026-08-25 • via Nuitee
G
Gail • family_with_children • us
10
Pros:

The staff was very helpful

Cons:

It was all good

2026-08-09 • via Nuitee
E
Erin • extended_group • us
2
Don't go here until the construction is complete
Cons:

Here's the problem. I do not think they should charge full price for hotel rooms or even rent hotel rooms. The hotel was under construction. The lobby was under construction. My room was unfinished. It was not vacuumed and was not finished being renovated.

2026-08-08 • via Nuitee
J
Jason • couple • us
5
Had a surgery at Bryan east so this was for my wife to stay until I was released from the hospital. I had lung surgery
Pros:

Location and staff

Cons:

Was under construction remodeling. Second floor was rough looking with drywall powder and dust on the floor Felt like they are trying to do the whole hotel at once instead of taking it floor by floor and completing one floor at a time. Smell was iffy. Thought the price was high considering the condition of the room Bathroom was remodeled but not finished. Definitely make sure they are done remodeling before you book.

2026-08-08 • via Nuitee
P
petesfamily • NONE
4
Great hotel usually, but advance warning on major remodel was severely lacking
Pros:

We have stayed at the Comfort Suites on Cotner in Lincoln in the past and have always appreciated
it as a clean, comfortable, and dependable choice. However, our recent visit fell well short of
expectations due to an active, full-property renovation that we were given zero advance warning
about prior to arrival.
Upgrading the property is certainly a positive move, but walking straight into active construction,
closed-off zones, and persistent work noise without prior communication made for an off-putting
experience. A brief notice on the booking portal or a pre-arrival notification email would have given
us the option to make an informed decision on whether to stay during ongoing work.
To the hotel’s credit, cleanliness remained solid despite the work, and the staff was friendly and
professional throughout. That said, management really needs to prioritize guest transparency and
notify incoming visitors of major construction projects before they check in.

2026-08-06 • via Tripadvisor
J
Johnean • solo_traveller • us
10
Great location. Comfortable. Recommended by a friend!
Pros:

Good location to variety of eating/shopping/other things.

2026-08-03 • via Nuitee
L
Life • family_with_children • us
8
2026-08-02 • via Nuitee
C
Curtis • couple • us
10
2026-07-20 • via Nuitee
D
Darryl • solo_traveller • ca
2
While they’re are renovating don’t stay here.
Cons:

Middle of renovations, first room shower didn’t work, next room smelled of rotten eggs, then the final room was dirty broken down, and there was left over food in the fridge from the previous occupant.

2026-07-17 • via Nuitee
S
Shane • couple • us
1
No warning about being renovated and most expensive shithole I’ve ever stayed at
Pros:

Nothing at all

Cons:

Everything

2026-07-13 • via Nuitee
D
Dickinson • solo_traveller • us
6
Excellent staff. Loud and noisy but clean and many amenities.
Pros:

Cleanliness, price was decent. Breakfast was solid.

Cons:

Construction. Don't rent room so close to construction. I work nights so it was not easy to sleep which is kind of what I was paying for.

2026-07-12 • via Nuitee
P
Patricia • couple • us
10
Very nice helpful staff. Clean
Pros:

Location was perfect

Cons:

Construction was slightly off putting

2026-07-08 • via Nuitee
D
Davide • couple • us
7
Under construction
Cons:

Construction work in progress, pool not available.

2026-07-07 • via Nuitee