Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels

Hotels
•
Design Hotels
8.6 (150 reviews)
Paseo de Montejo No 480 , Mérida , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Nice location
Cons:
Cleanliness issues
High prices
Maintenance concerns

Categories

Cleanliness
7.93
Some reviews highlighted cleanliness issues, with mentions of dirty floors and general scruffiness.
Service
9.4
The staff was frequently described as friendly and helpful, going above and beyond for guests.
Location
8.94
Several reviews praised the hotel for its good location.
Room Quality
8.39
Rooms were described as nice, though some improvements were suggested.
Amenities
8.42
While some amenities were mentioned positively, there were concerns about maintenance.
Value for Money
7.88
Several reviews indicated that the price did not align with the quality and experience.
Food and Beverage
8.93
Breakfast received praise, although there were issues with charges for children's drinks.
Overall Experience
8.9
Guests generally had a nice experience, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:51

Property Description

Luxurious Accommodation:
Set in 2 colonial mansions, Rosas&Xocolate Boutique Hotel+Spa offers elegant rooms with high ceilings, local wood furnishings, and modern amenities like BOSE sound systems and L’Occitane toiletries.

Indulgent Amenities:
Guests can enjoy the outdoor pool, spa specializing in chocolate treatments, bistro offering fine cuisine, Moon Lounge with an open-air terrace, tequila bar, and a chocolate boutique.

Convenient Services:
The hotel provides free Wi-Fi, flat-screen TVs, laptops, iPods on request, and transfer arrangements to Mérida or Cancún Airport, ensuring a comfortable and hassle-free stay.

Experience luxury, indulgence, and convenience at Rosas&Xocolate Boutique Hotel+Spa.

Important information:

The massage service is scheduled by appointment, this service is offered directly in the rooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Location

Guest Reviews

8.6
Based on 150 reviews
Cleanliness: 7.93
Service: 9.4
Location: 8.94
Room Quality: 8.39
Amenities: 8.42
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 8.9
D
DERTOUR Reisebüro • couple • de
10
2026-10-20 • via Nuitee
D
DERTOUR Reisebüro • couple • de
10
2026-10-20 • via Nuitee
A
Adriana Elba • couple • mx
9
Bellisimo hotel de diseno, ubicado en la hermosa en avenida Montejo
Pros:

El diseno del hotel, los colores, la alberca y la biblioteca. El servicio en el restautrant

Cons:

Los colores de las paredes exteriores de la zona de alberca, estaban un poco destenidas. El almuerzo no fue muy bueno.

2026-10-19 • via Nuitee
P
Paoli • family_with_children • mx
9
2026-08-24 • via Nuitee
B
Blythe • solo_traveller • us
10
2026-07-24 • via Nuitee
J
Juan Carlos • couple • us
8
2026-07-04 • via Nuitee
M
Matthew • solo_traveller • au
10
Throughly enjoyed my stay
Pros:

Excellent experience, great hotel, rooms clean and service superb.

Cons:

Nothing, it exceeded all expectations

2026-05-21 • via Nuitee
R
Roberto • couple • mx
10
2026-05-18 • via Nuitee
O
Omelchenko • couple • ch
9
Pros:

Breakfast was one of the best we had! Very beautiful hotel, but tiny. The massage was amazing! The shower outside was lovely.

Cons:

Pool was cold - so we didnt use it. No windows in the actual room.

2026-03-02 • via Nuitee
C
Canek • family_with_children • mx
8
Podría ser mejor. Revisare mas opciones en mi próxima visita
Pros:

El desayuno, bien. La comida tiene buen sabor, las porciones son buenas y variedad de platillos , se desayuna muy a gusto por la locación.

Cons:

Mantenimiento sobre todo en mobiliario e instalaciones, camastros en la alberca, la tina de la habitación, detalles para lograr la excelencia.

2026-01-21 • via Nuitee
A
Ajzen • family_with_children • gb
5
Nice hotel but not sure I would come back
Pros:

The staff was friendly and the hotel quite pretty but a little dilapidated. The staff was friendly and helpful and the breakfast was good.

Cons:

We coudn'lt use the terrace as we were told it is 'out of service'. The rooms were nice but could be cleaner. I had to ask for the floors to be wipes as they were black when i wiped something from the floor. The staff was friendly and helpful and the breakfast was good. It was a nice experience but felt a bit scruffy....

2025-12-28 • via Nuitee
T
Thomas • family_with_children • gb
8
Pros:

Breakfast was good. Charged for hot chocolate for kids whereas coffee was free - somewhat annoying

Cons:

all in all nice experience, great location, very friendly staff

2025-12-27 • via Nuitee
A
Aida América • family_with_children • mx
7
NO VOLVERIA A OCUPAR ESE HOTEL
Pros:

EN ESTA OCASIÓN LA UBICACIÓN, YA HABIA ESTADO ANTERIORMENTE EN EL HOTEL, PERO NO FUE LA MISMA EXPERIENCIA.

Cons:

VI AL HOTEL EN MALAS CONDICIONES, QUIZÁS UN POCO ABANDONADO, EL ÁEREA DE LA ALBERCA
ROTOS LAS TABLAS DE MADERA E INCLUSO ESTUVE A PUNTO DE TENER UN ACCIDENTE PORQUE EL
CALZADO SE ME FUE DE UN LADO, LAS LUCES DE LAS HABITACIONES ALGUNAS NO FUNCIONABAN Y EL AGUA
DE LA ALBERCA HELADA.

2025-12-16 • via Nuitee
M
miguel angel • extended_group • mx
8
2025-12-15 • via Nuitee
D
Dena • couple • us
10
The front desk team made our stay seem seamless
Pros:

Beautiful, elegant, and sophisticatedly crafted. We had a delightful time. The staff went above and beyond!!! Chris please tell everyone thank you for me. It is ‘the place” to stay for sure

Cons:

The feel of being a guest in a family luxurious mansion with great folks taking care of you each day.

2025-12-05 • via Nuitee
D
Dena • couple • us
10
2025-12-05 • via Nuitee
M
Marie-Odile • couple • fr
10
Pros:

Très bel hôtel avec personnel très attentionné. Bon restaurant.

Cons:

Rien

2025-11-12 • via Nuitee
P
Patricia • couple • mx
10
2025-11-12 • via Nuitee
M
Marco • family_with_children • mx
10
Pros:

Las habitaciones son muy comodas

Cons:

Todo excelente

2025-10-01 • via Nuitee
W
William • couple • us
7
Cons:

Staff forgot to provide us with a boxed lunch as promised because we had a very early tour. We can understand the error, however we never received a proper apology. For how much we paid, we think we deserve better.

2025-09-30 • via Nuitee