JW Marriott Hotel & Suites Saigon

Hotels
•
Marriott
9.2 (381 reviews)
Corner Hai Ba Trung St & Le Duan Blvd, Ho Chi Minh City, 70000 , Ho Chi Minh City , VN
84-028-35209999

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Facilities

Meeting rooms
Full-service spa
Arcade/game room
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent Service
Great Location
Cons:
Some improvement needed in room facilities
Minor issues with cleanliness

Categories

Cleanliness
8.6
Some areas need improvement, as noted in the family trip review.
Service
10
Staff were very polite, helpful, and provided exceptional service.
Location
10
Excellent location, close to main attractions, as highlighted in multiple reviews.
Room Quality
8.6
Rooms were spacious and comfortable but had minor issues with amenities.
Amenities
8.6
Pool and gym were satisfactory, but the menu at the poolside cafe could be improved.
Value for Money
8.6
Generally satisfactory, with good service justifying the costs.
Food and Beverage
9.6
Breakfast and dining options were praised, notably the Seafood Night buffet.
Overall Experience
9.6
Overall stay was exceptional, with high anticipation of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:05

Property Description

Discover an oasis of luxury at JW Marriott Hotel & Suites Saigon, perfectly situated in the vibrant heart of Ho Chi Minh City.

Spa and Wellness
Indulge in rejuvenation at our exquisite spa, offering a selection of massages, body treatments, and facials to pamper your senses. Enjoy our 24-hour health club, outdoor pool, and sauna that cater to your wellness needs.

Culinary Delights
Savor authentic Italian cuisine at Basilico, alongside two other diverse dining options. With 24-hour room service and a cozy café for snacks, your taste buds will be truly satisfied.

Comfort and Convenience
Relax in one of our 260 spacious air-conditioned rooms featuring kitchenettes, memory foam beds, and LCD televisions. With complimentary Wi-Fi and convenient amenities, your stay promises unparalleled comfort.

Elevate your travel experience by booking your stay with us today!

Important information:

  • Pool access available from 6:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.2
Based on 381 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.6
Overall Experience: 9.6
C
Christoph • family_with_children • ae
9
Well done 👍 best staff ever. Clean - Fast - luxurious -
Pros:

The staff is the best trained staff I ever seen my life and I am spoiled and used to stay in 5 star properties. Receptionist super friendly and helpful to get us connecting rooms. Cleaner - oh my OCD was dancing how this guy cleaned the rooms. Forgot his name but room 903-904 amazing job 🙏. Room service - you called they came in less then 5 minutes. Never seen a room service like this. Unbelievable awesome 👏.
Breakfast also top notch - could not even try all of it.
Amazing Gym facilities as well again with super nice staff.
Small pool with an wonderful stunning garden one level up. So beautiful 🤩 on oasis in the middle of the city.
Beds comfortable in a nice room normal size.

Cons:

Pool had on the weekend not enough sunbeds - a few up in the garden would have helped. Our shower dripped and made the whole bathroom floor wet. This should be fixed.

2026-03-20 • via Nuitee
J
Jacqueline • family_with_children • ch
10
2026-03-10 • via Nuitee
Дария • couple • ru
10
Pros:

Прекрасный персонал, подготовили номер, пока нас регистрировали, и заселили раньше положенного на 4 часа. Великолепный сервис: сумки доставили в номер, валюту обменяли на месте и дали рекомендации по об конникам в городе, вечером перед нашим возвращением закрыли шторы и включили кондиционер, принесли расслабляющую соль для ванны (у нас был долгий день шоппинга, о чем говорили персоналу). Хороший английский, без проблем понимали друг друга. В пешей доступности основные ТЦ и брендовые магазины, а также вкусные рестораны.

2026-03-09 • via Nuitee
K
Kourosh • couple • gb
10
2026-03-03 • via Nuitee
M
Masayuki • solo_traveller • jp
9
期待以上。
Pros:

スタッフの対応。クラブラウンジの飲食の充実度。

Cons:

特になし。

2026-02-14 • via Nuitee
S
Sergey • family_with_children • kz
9
2026-02-09 • via Nuitee
Y
Yi Hsuan • couple • ca
8
2026-01-21 • via Nuitee
S
subha • family_with_children • in
9
JW Marriott always lives up to our expectations.
Pros:

While we didn't eat breakfast there, our dinner was outstanding. The room is huge by Ho Chi Minh standards, and the bathroom is also quite luxurious. Staff are helpful and courteous, and the location is very convenient.

Cons:

The hotel doesn't have a lobby. The entrance and the way to the check-in counter are through their restaurant, which I found unusual.

2026-01-20 • via Nuitee
P
Patitta • couple • th
10
2026-01-19 • via Nuitee
L
Lam • family_with_children • sg
10
Pros:

the bathtub

Cons:

the shower taps are very hard to turn.

2026-01-17 • via Nuitee
H
hieu • extended_group • au
10
2026-01-05 • via Nuitee
V
Vahid • couple • au
10
2026-01-04 • via Nuitee
Q
Quoc Bao • family_with_children • vn
10
2025-12-28 • via Nuitee
T
Thi Lan • couple • vn
9
2025-12-13 • via Nuitee
T
Thi Lan • couple • vn
9
2025-12-13 • via Nuitee
T
Thi Lan • couple • vn
9
2025-12-13 • via Nuitee
N
Nari • family_with_children • us
10
2025-12-09 • via Nuitee
D
Deepak • couple • in
10
Will stay again in my next visit to HCMC
Pros:

Excellent Hospitality

Cons:

Nothing

2025-11-30 • via Nuitee
H
Hà thị diễm • extended_group • vn
8
2025-11-22 • via Nuitee
S
Selin • couple • tr
9
Near the best spots
Pros:

The breakfast was very satisfying, and the complimentary coconut water was a nice touch. Housekeeping responded quickly whenever assistance was requested. The room was spacious, comfortable, and had a lovely view. The location was perfect — close to everything. Everyone at the reception was very helpful. I also used the dry-cleaning service, which was efficient and fast.

2025-11-03 • via Nuitee