Hilton Garden Inn San Mateo

Hotels
•
Hilton Garden Inn
8.6 (334 reviews)
2000 Bridgepointe Circle , San Mateo , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good value for money
Excellent breakfast
Cons:
Racist staff comments
Some noise from outside
Inconsistent room comfort

Categories

Cleanliness
8.06
Generally mentioned as clean, but some noise from outside affected comfort.
Service
9.03
Descriptions highlight friendly and professional staff.
Location
8.57
Convenient location near the airport without noise disturbances.
Room Quality
8.02
Some guests found beds uncomfortable, but rooms were mentioned as comfortable overall.
Amenities
8.55
Amenities such as breakfast and facilities are praised, although there were some issues with specific equipment.
Value for Money
9.01
Guests felt that the stay provided good value, especially considering the amenities.
Food and Beverage
9.06
Breakfast options were highly praised for variety and quality.
Overall Experience
8.53
Overall positive experiences, with minor negatives that did not overshadow the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Luxurious Accommodations
Indulge in our spacious guestrooms and suites at Hilton Garden Inn San Mateo, complete with free high-speed internet access for your convenience.

Relaxation and Wellness
Unwind by taking a dip in our outdoor heated pool with a soothing whirlpool or maintain your fitness routine at our state-of-the-art fitness centre.

Delightful Dining Options
Savor freshly prepared Californian cuisine at the Garden Grille Restaurant and Bar, open for breakfast, lunch, and dinner. Need a snack? The Pavilion Pantry is open 24/7 with convenient microwaveable items.

Experience comfort and convenience at its best - book your stay at Hilton Garden Inn San Mateo today!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incude additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 334 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.55
Value for Money: 9.01
Food and Beverage: 9.06
Overall Experience: 8.53
C
Christel • couple • us
9
2026-03-14 • via Nuitee
S
Sharyn • couple • us
9
Convenient and comfortable
Pros:

Great location

2026-03-05 • via Nuitee
N
Nicolas • couple • us
10
2026-03-03 • via Nuitee
C
Christel • couple • us
9
Pros:

Clean, food, price .

Cons:

The staff person that helped us wasn’t that friendly.

2026-01-29 • via Nuitee
C
Christel • couple • us
9
2026-01-29 • via Nuitee
J
jbluemel • couple • us
4
Everything but the bed was very nice.
Cons:

One of the queen beds in our room had a collapsed mattress. The springs on the left side were worn out so I felt like I was rolling out of the bed.

2026-01-28 • via Nuitee
S
Steven Shih Huang • solo_traveller • tw
8
2026-01-26 • via Nuitee
M
Michell • couple • us
2
Pros:

Staff was nice

Cons:

Bad location lots homeless: looks like housing stays

2026-01-26 • via Nuitee
M
Maria • extended_group • us
10
2026-01-20 • via Nuitee
W
Wiseman • family_with_children • us
9
Would definitely recommend this location especially if you have an event at the San Mateo County Event Center.
Pros:

Clean. Friendly staff. Wonderful continental breakfast.

Cons:

We were there for a very short stay but I can’t think of anything we didn’t like!

2026-01-20 • via Nuitee
E
Emily • family_with_children • us
8
2026-01-19 • via Nuitee
I
Ivy • couple • us
10
2026-01-19 • via Nuitee
L
Lawrence • couple • us
10
Safe neighborhood, clean room, free parking
Pros:

Safe neighborhood, clean room, free parking.

Cons:

Nothing

2026-01-14 • via Nuitee
R
Rose • couple • us
10
Very comfortable and clean, the staff were very nice and Professional.
Pros:

I liked that they had a restaurant that was open when we got there at 8pm.

2026-01-13 • via Nuitee
D
Denise • couple • us
10
2026-01-11 • via Nuitee
K
Karima • solo_traveller • us
10
The receptionist was so professional and welcoming.
Pros:

Clean

2026-01-08 • via Nuitee
A
alberto • couple • us
10
2026-01-03 • via Nuitee
• couple • us
9
2025-12-27 • via Nuitee
R
RESCANIERES • family_with_children • fr
8
Pros:

Situation à proximité de l'aéroport mais pas de bruit d'avions, donc bien agréable.
Dommage le restaurant était fermé le jour de Noël mais on a donné une liste de restaurant et nous avons mangé d'excellentes sushis.
Les petits déjeuners sont variés et copieux.
Belles décorations pour Noël.
Nous recommandons.

2025-12-27 • via Nuitee
L
Liliana • family_with_children • us
10
Perfecta
Pros:

Todo perfecto

Cons:

Nada, todo estuvo perfecto

2025-12-26 • via Nuitee