Candlewood Suites San Antonio NW Near SeaWorld by IHG

Hotels
•
Candlewood Suites
7.9 (243 reviews)
9502 Amelia Pass , San Antonio , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Staff was friendly
Good location
Cons:
Cleanliness issues
Limited breakfast options
Rooms need updates

Categories

Cleanliness
6.36
Multiple reviews mentioned issues such as roaches and ants.
Service
9.83
Staff was noted to be friendly and responsive.
Location
9.87
Location was mentioned positively in several reviews.
Room Quality
7.32
Rooms mentioned as falling apart or needing updates.
Amenities
7.35
Amenities like Wi-Fi and breakfast were criticized.
Value for Money
7.81
Guests felt the service did not align with the price.
Food and Beverage
6.36
Breakfast was not fresh and options were limited.
Overall Experience
8.33
General sentiment was mixed with positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:58

Property Description

Luxurious Suites with Kitchen Amenities
Indulge in our spacious suites featuring fully equipped kitchen areas, including a microwave and refrigerator, perfect for preparing meals during your stay. Enjoy modern conveniences like free Wi-Fi and a DVD player for entertainment.

Relaxing Outdoor Pool and Fitness Facilities
Unwind by taking a refreshing dip in our outdoor pool or keep up with your fitness routine at the on-site gym. For ultimate relaxation, don't miss the chance to soak in our inviting hot tub after a long day of exploring San Antonio.

Convenient Location near Major Attractions
Located just a short drive from both San Antonio and Sea World, Candlewood Suites offers easy access to popular attractions like Six Flags Fiesta Texas and the University of Texas at San Antonio. Book now and experience the perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 243 reviews
Cleanliness: 6.36
Service: 9.83
Location: 9.87
Room Quality: 7.32
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 6.36
Overall Experience: 8.33
N
Narendra • extended_group • us
8
2026-03-22 • via Nuitee
S
Sharon • couple • us
6
Pros:

The staff

Cons:

Door didn’t close properly

2026-03-17 • via Nuitee
E
Emmanuel • solo_traveller • mx
9
2026-03-15 • via Nuitee
C
Cruz • couple • us
9
2026-02-09 • via Nuitee
J
John • solo_traveller • us
8
2026-01-19 • via Nuitee
B
Blanca • couple • us
10
2026-01-19 • via Nuitee
N
Nathan • solo_traveller • us
1
Never again
Pros:

Location

Cons:

Didn’t like it, didn’t feel comfortable there, the internet was super slow, breakfast was not fresh.

2026-01-19 • via Nuitee
S
Sharon • family_with_children • us
7
2026-01-02 • via Nuitee
M
Moore • couple • us
6
It was good to lay down and sleep. I wouldn’t stay again until the renovation is complete.
Pros:

The greeting from the manager at check in.

Cons:

Our room was very old, dated. The tub was rusted and not acceptable to use.

2026-01-01 • via Nuitee
C
Cardenas • family_with_children • us
7
2025-12-10 • via Nuitee
M
Meriza • couple • us
10
2025-12-06 • via Nuitee
B
Brian • family_with_children • us
1
Won’t be coming back!!
Pros:

Location

Cons:

Ants in the room. Refrigerator sounded like a Mack truck. Room falling apart. Probe under renovations but no mention of that at time of booking. Voiced my concerns and they gave me a whopping $5/night discount. What a joke!!!

2025-12-04 • via Nuitee
J
Jennifer • couple • us
10
2025-11-15 • via Nuitee
C
Charles • couple • us
8
It was fine. Would stay there again.
Pros:

Location and room amenities.

Cons:

Under renovation. No breakfast.

2025-11-10 • via Nuitee
H
Hector • couple • us
8
Good stay hotel does needs some updating though
Pros:

Conscience to what I was doing

Cons:

Really needs to be updated

2025-10-29 • via Nuitee
R
Ryan • solo_traveller • us
6
2025-10-19 • via Nuitee
V
Victor • couple • us
2
2025-10-07 • via Nuitee
L
Larry Cross • solo_traveller • us
6
Only there for one night and it was ok.
Pros:

Room was satisfactory and staff were friendly and accomodating.

Cons:

Shower curtain would not stay inside tub, so water was all over the floor when I got out. Could not ever connect to the 'free' wifi, even with the instructions provided.

2025-10-06 • via Nuitee
D
Dario • partner
6
Pros:

The hotel was being remodelled and had pallets of equipment in the entrance, fitness center, and other places.
Aside from this, the hotel was very nice, quiet and friendly.
The bed was a little too firm for my liking.

2025-09-28 • via Nuitee
S
skyler
4
Pros:

I completely understand hotel’s need construction. I was not made aware till after I checked in. No way possible I could do my meetings because it was so loud. They replaced my curtains and left drywall dust everywhere and all over the bed. I took the towels off and was assured it would be cleaned only to come back to nothing. The sink. And dishwasher didn’t work and they never came to fix it. Ice make didn’t work in freezer either. Made no attempt to fix this. Watch out for the rusty nails everywhere from the construction.

2025-09-23 • via Nuitee