Holiday Inn Express & Suites Lubbock West by IHG

Hotels
•
Holiday Inn Express
8.1 (309 reviews)
6023 45th Street , Lubbock , US
+1 806-687-2600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/front desk staff
Great/convenient location
Good/excellent breakfast
Comfortable beds
Good price/value
Quick/smooth check-in
Cons:
Dirty/filthy rooms and inconsistent housekeeping
Run-down property / maintenance issues (broken tiles, sticky surfaces)
AC problems in some rooms
Limited parking
No in-room coffee
Amenities issues (lukewarm hot tub, cold indoor pool, missing ice machine)
Small bathrooms
Noisy vents/elevator/rooms

Categories

Cleanliness
5.5
Multiple reviews explicitly report dirty/filthy rooms, hair on counters, sticky/nightstand and inconsistent housekeeping; several guests requested cleaning or noted rooms were not cleaned.
Service
10
Front desk and staff repeatedly described as friendly, courteous and helpful; a few isolated incidents (rude housekeeper) noted but overall service sentiment is very positive.
Location
9.8
Many reviewers cite the location as convenient, near shopping and campus and suitable for their needs; occasional notes about noise but location is consistently praised.
Room Quality
6
Rooms described as dingy or run down in several reviews, with broken tiles, noisy vents/elevator and AC problems for some guests; some found rooms comfortable but issues are frequent.
Amenities
7.5
Breakfast generally praised, but amenities have problems: lukewarm hot tub, pool temperature issues, missing/incorrect signage for ice machine, and no in-room coffee for some.
Value for Money
8.6
Several guests mention good price and willingness to return; a few felt service/maintenance issues did not match price, but value sentiment is generally positive.
Food and Beverage
9.4
Hot breakfast and food are repeatedly called excellent or good, with positive comments about variety and quality across stays.
Overall Experience
8
Many guests report pleasant stays and would return; mixed reports due to cleanliness/maintenance issues but friendly staff and location keep overall experience positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Adjacent to Main Event Entertainment Complex and Canyon West Shopping Center
Located in Lubbock, Texas, the Holiday Inn Express & Suites is conveniently situated next to the Main Event Entertainment Complex and Canyon West Shopping Center, offering guests easy access to entertainment and shopping options.

Indoor Pool, Jacuzzi, and Modern Rooms
Guests can unwind and relax in the indoor pool and jacuzzi after a day of exploring the city. The modern rooms feature flat-screen TVs, along with convenient amenities such as a microwave, refrigerator, and coffee maker.

On-Site Gym, Business Center, and Complimentary Breakfast
Stay active at the on-site gym, take care of work commitments at the business center, and start your day right with a complimentary continental breakfast. Additionally, laundry and dry cleaning services are available for added convenience.

For a comfortable stay near Texas Tech University and the Lubbock Civic Center, book your room at Holiday Inn Express & Suites Lubbock West today.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBB

Location

Guest Reviews

8.1
Based on 309 reviews
Cleanliness: 5.5
Service: 10
Location: 9.8
Room Quality: 6
Amenities: 7.5
Value for Money: 8.6
Food and Beverage: 9.4
Overall Experience: 8
H
Husmann • extended_group • us
10
Room was clean, bed was comfortable.
Pros:

Didn't eat breakfast

Cons:

Water pressure in the shower

2026-11-06 • via Nuitee
D
Donald • couple • us
7
2026-11-05 • via Nuitee
A
Audrey • couple • us
6
2026-11-01 • via Nuitee
P
Paul • couple • us
7
2026-10-17 • via Nuitee
M
Melissa • extended_group • us
8
2026-10-14 • via Nuitee
J
John • family_with_children • us
10
2026-10-11 • via Nuitee
K
Kristen • couple • us
10
N/A
Pros:

Cleanliness

Cons:

Not much parking

2026-09-17 • via Nuitee
C
callaway • couple • us
8
2026-09-16 • via Nuitee
S
Stewart • solo_traveller • us
8
The room was nice and clean the air conditioner worked good
Pros:

It was quite

Cons:

Better blanket

2026-09-14 • via Nuitee
C
Cytha • couple • us
8
2026-09-10 • via Nuitee
M
Misty • family_with_children • us
9
Pros:

Location

2026-09-08 • via Nuitee
H
Hannah • couple • us
4
In town for a tech game.
Pros:

The front desk guy was so nice

Cons:

Only nice area was the lobby. Rooms were
So dingy.

2026-09-07 • via Nuitee
E
Ever • couple • us
9
2026-08-31 • via Nuitee
S
Smith • solo_traveller • us
8
Pros:

Great location. Near a lot of shopping and its an easy drive to campus. The front desk staff was courteous and helpful.

Cons:

The room could have been a little cleaner, but it was fine.

2026-08-20 • via Nuitee
S
Sharmin • solo_traveller • us
10
Pros:

Smooth check in. Staff was friendly. Bed was comfortable. Room was clean

Cons:

That breakfast stopped at 930am. The bedside light did not work. The plug in and USB plug in did not work on the bedside table.

2026-08-10 • via Nuitee
J
John • couple • us
8
2026-08-09 • via Nuitee
M
Mauricio • solo_traveller • us
10
2026-08-05 • via Nuitee
X
Xóchitl • couple • us
10
2026-08-04 • via Nuitee
B
Burton • family_with_children • us
10
an excellent stay
Pros:

everything was great

2026-08-03 • via Nuitee
C
Carol • extended_group • us
9
2026-07-24 • via Nuitee