Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Impeccable cleanliness
Beautiful structure
Great breakfast options
Cons:
Room size and comfort issues
Neighborhood concerns
High beverage prices

Categories

Cleanliness
7.85
Numerous mentions of cleanliness being impeccable but offset by issues regarding room size affecting comfort.
Service
9.85
Repeated positive highlights about the staff being friendly, accommodating, and professional.
Location
8.35
Mixed feelings about the neighborhood, but overall a good location in a chaotic city.
Room Quality
7.35
Issues with room size and discomfort in individual reviews; needs improvement.
Amenities
8.85
Mention of great breakfast options and wellness facilities, though improvements could be made.
Value for Money
8.85
Overall considered good value, but some mentions of high beverage prices.
Food and Beverage
8.35
Good breakfast but could benefit from improved variety.
Overall Experience
9.35
Overall experience was praised, especially for special events like New Year’s Eve.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:16

Property Description

Luxurious Accommodation
Experience the charm and history of Naples at Palazzo Caracciolo Naples, a new hotel nestled in a historic palace. Each room offers the comfort and elegance you desire, with a touch of royalty from its regal past.

Fine Dining and Event Spaces
Indulge in local flavors and Mediterranean delights at our elegant restaurant, or unwind with a drink at the stylish bar. With 8 meeting rooms available, we are the perfect venue for your business or social gatherings.

Central Location
Located in the heart of Naples, our hotel provides easy access to all the vibrant city has to offer. Explore the nearby attractions and immerse yourself in the rich culture and history of this fascinating destination.

Book now for an unforgettable stay at Palazzo Caracciolo Naples.

Important information:

Please note that the wellness center is closed on Sundays and Mondays.

Please note that 'The Wellness' Humid Area is not Available for the month of October.

When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited.

If the name on the credit card used for the booking does not correspond to the guest staying at the property, a third-party authorization by the cardholder must be submitted at the property.

When traveling with pets, please note that an extra charge of € 20 per pet, per night applies. The property can only allow pets with a maximum weight of 10 kilos.

For bookings of 6 rooms or more, be aware that different policies will be applied by the group & events dept.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAP

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 1076 reviews
Cleanliness: 7.85
Service: 9.85
Location: 8.35
Room Quality: 7.35
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.35
L
LUIS OSWALDO • solo_traveller • ec
10
Lo máximo
Pros:

Todo

Cons:

Nada

2026-02-13 • via Nuitee
F
Ferruccio • solo_traveller • it
9
Pros:

colazione eccellente
posizione accettabile
ristorante non valutato

2026-02-13 • via Nuitee
P
piero angelo • couple • it
10
2026-02-12 • via Nuitee
S
Stephan • couple • de
6
Für Städtereise ausreichend, kein gemütliches Zimmer
Pros:

Schönes Gebäude , karges Zimmer

Cons:

Mittelmäßiges Frühstück

2026-02-12 • via Nuitee
F
Federico • couple • it
9
2026-02-09 • via Nuitee
F
francisco • family_with_children • es
6
Pros:

Buenas habitaciones

Cons:

Mala ubicación. El servicio de parking no funcionó bien

2026-01-26 • via Nuitee
C
Chelsea • couple • gb
10
2026-01-21 • via Nuitee
A
Alice • solo_traveller • it
10
2026-01-20 • via Nuitee
F
Francesco • couple • it
8
2026-01-20 • via Nuitee
D
David • couple • us
8
The staff made our stay at the hotel!
Pros:

The breakfast was very good. The hotel was clean. The staff was exceptional!

Cons:

The room was on the small size and needs to be updated.

2026-01-19 • via Nuitee
J
Jan • family_with_children • nl
9
Pros:

Prima hotel. Gunstig gelegen in de stad.

Cons:

Niets

2026-01-19 • via Nuitee
A
Anne • extended_group • us
8
Pros:

Staff

2026-01-19 • via Nuitee
D
Davide • solo_traveller • it
9
Pros:

Posizione ,camera ,qualità personale e colazione

Cons:

Peccato che la SPA non era fruibile per tutti e 3 i giorni

2026-01-19 • via Nuitee
C
Claude • couple • ca
9
Bon séjour à Naples
Pros:

Nous avons pu découvrir Naples .Tout en profitant d‘un quartier typique.

Cons:

Le brunch n‘était pas à la hauteur pour un hôtel 4 étoiles.Le personnel à la réception nous a semblé peu disponible au début mais tout s‘est replacé après deux jours.

2026-01-19 • via Nuitee
P
Pedro • extended_group • es
3
Pros:

Maintenance team very fast to fix toilette issues
Amazing premises

Cons:

they didn't want to give me invoice for full lodging,they told me was Booking,and Booking told me they must. Also manager was somehow rude when i was doing pictures to the nice premises

2026-01-19 • via Nuitee
M
Margit • couple • dk
9
Godt ophold
Pros:

God morgenmad og perfekt beliggenhed

Cons:

Spa området lukket og ikke inkluderet i prisen

2026-01-19 • via Nuitee
A
ABDULAZIZ • family_with_children • kw
7
2026-01-19 • via Nuitee
A
Annick • couple • ch
7
Pros:

Duplex, étonnamment.
Relativement proche de la gare, à pied.

Cons:

Prix un peu surfait

2026-01-19 • via Nuitee
M
Massimo • couple • it
8
Pros:

La struttura

Cons:

Il quartiere

2026-01-09 • via Nuitee
D
Dario • extended_group • it
9
consigliabile
Pros:

tutto

Cons:

niente

2026-01-09 • via Nuitee