The Westin Wall Centre, Vancouver Airport

Everything was great, staff was friendly and free shuttle to airport is great. Amenities were great too

We booked with you for one night, July 6. On July 5th, our daughter's first baby died after one hour of life. It was very traumatic, and we needed to be with her. She was born 5 weeks too early.
We just could not leave that day, but did stay at the Westin on Tuesday, the 7th, at our expense.
Could you please help me to get reimbursed for what we paid Booking for the 6th? You did have use get insurance for the 6th, but I'm not techy (82 yo) and don't know how.

This was a very nice property with helpful, friendly staff. The pros outweighed the cons but sharing details here to help other travelers. Great beds, nice linens and towels, friendly helpful service. The hotel definitely has a higher-end, luxury feel to it. The neighborhood felt very safe and lots of fantastic Asian dining choices nearby. Parking in the garage was very convenient and close to lobby although parking fees are way too high. My room was very humid throughout the trip but they were able provide a dehumidifier which corrected the issue. I also found that the air conditioning barely got the room cool enough on lowest setting. The bedding is the typical Westin heavy down comforters so I had to request thinner blankets. We weren't there on a hot weekend so I would have excepted the AC to work better. Also, as is typical of Westin hotels, there was no small shop to purchase snacks/drinks/toiletries. I realize this is common amongst luxury hotels but it's a big inconvenience for guests - I needed hairspray but had to drive to purchase some. It's nice to be able to grab and snack and drink in the evening to bring to the room. I feel like people of all demographics would appreciate a little convenience while traveling. Personally, I'm still looking for a chain that combines the right combo of luxury + convenience. I may or may not stay again. I would be concerned about staying again and having the dehumidifiers all out of stock as the room felt quite like a steam sauna without that amenity. I may be more inclined to return in winter.

Excellent hotel, beautiful rooms, convenient airport shuttle, great service. Delicious food in the hotel restaurant. Two blocks from Skyline Metro stop. Friendly and caring staff.

Quarto muito bom

PRO: Great location close to airport, subway stop. Definitely recommend river view with nice view of city and mountains in the background. Noise insulation was great as we could see occasional airplanes land nearby and barely even hear the airplane. No noise heard from neighbors so slept very well. As platinum elite member, they offered free breakfast and drinks at lobby restaurant while they were open. My son had breakfast and was very pleased. I did not try their breakfast as I opted to take advantage of nearby Chinese/Taiwanese breakfast options in city of Richmond instead. Westin showers with the great water pressure is always a favorite of ours and the extra tub is nice addition to the bathroom. Complimentary airport shuttle is a nice perk as well. Allows dogs with no extra fee. Friendly and helpful staff. Walking distance to Richmond Night Market (Fri/Sat/Sun evenings)

CON: no lounge at this hotel, which was a disappointment. Although the carpet was better than typical hotel carpets, would have still preferred more modern non-carpeted flooring. Parking garage was odd, with no direct connection between the hotel and garage, just have to walk through the car entrance basically to get to and from hotel, so don't make the mistake I made of trying to find a connecting door just to set off the alarm.

Overall, wonderful hotel and would definitely come back next time I'm in Vancouver!

I cannot stress how amazing my stay was at The Westin Wall Centre, Vancouver Airport! The airport shuttle, staff, the room, The Apron restaurant were simply incredible! I had no idea The Apron restaurant had a gluten allergy menu! So good!!

Now, Mr. Jonas! Thank you! Thank you! Thank you! Your recommendations and directions were spot on! Thank you for your kindness!

I will tell others and I will return!

Came for a wedding and Evelyn and Terri were wonderful! Evelyn is a top-notch server and Terri was great at coordinating the wedding. Would 100% recommend!

Clean

Clean quiet and modern

Rose refreshed our room and it was perfect! She was so kind and honestly we would come back just to see her again! This hotel is lucky to have her.

Everything was good and comfortable

Spacious room, big beds

I very well appointed hotel with a great staff. There's a nice restaurant on the property but also a few places within a short walk. We stated here one night in preparation for our Alaska cruise. The hotel is one block away from the train, which will take you 2 blocks away from the port, which is very convenient.

Very comfortable accommodation.