Hampton Inn Richmond - South

Hotels
•
Hampton Inn
7.4 (305 reviews)
4300 Commerce Road , Richmond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean Rooms
Comfortable Beds
Friendly Staff
Cons:
Noisy Location
Service Issues
Breakfast Quality

Categories

Cleanliness
8.04
Most guests noted clean rooms, although some minor cleanliness issues were reported.
Service
7.01
Mixed sentiments regarding service, with some positive comments on staff friendliness but notable dissatisfaction with reception.
Location
7.05
Convenient off-highway location, but proximity to noise raised concerns.
Room Quality
7.5
Generally comfortable rooms, with complaints regarding room readiness and mattress issues.
Amenities
7.53
Standard amenities available, though some common options were missing.
Value for Money
7.99
Reasonable pricing for the quality offered, despite some concerns.
Food and Beverage
6.54
Breakfast experience varied, with some guests disappointed by food temperature and options.
Overall Experience
7.51
Overall a satisfactory stay, with room for improvement in service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:24

Property Description

Indulge in Comfort and Convenience

Delightful Amenities: Start your day with a complimentary hot breakfast and unwind in guest rooms with 32-inch flat-screen TVs.

Relax and Recharge: Take a dip in the indoor pool, hit the fitness center, or utilize the business center and laundry facilities during your stay.

Home Away from Home: Enjoy the convenience of microwaves, mini-refrigerators, coffee makers, and spacious work desks in your guest room.

Book your stay at the Hampton Inn Richmond-South for a perfect blend of relaxation and exploration in Richmond, Virginia.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 305 reviews
Cleanliness: 8.04
Service: 7.01
Location: 7.05
Room Quality: 7.5
Amenities: 7.53
Value for Money: 7.99
Food and Beverage: 6.54
Overall Experience: 7.51
L
Lisa • solo_traveller • us
8
2026-04-10 • via Nuitee
J
Janice • family_with_children • us
8
Lovely
Pros:

The food was cold.

Cons:

Breakfast

2026-04-07 • via Nuitee
S
Sandra • family_with_children • us
5
Pros:

Exceptionally clean. Front desk staff excellent.

Cons:

Me and my daughter was called rude in front of other guests by the lady helping with breakfast because we took our plates to the elevator to eat in our room. I wanted to eat in the room quietly. I made the complaint already because the comments were uncalled for. She told them it was rude of us not to eat with the other guests. We are not rude

2026-04-03 • via Nuitee
2
248tamiw • Business
2
Do not stay here!
Pros:

Do not stay here. The location is just off of the highway, but the area is very industrial and there is nothing around the hotel. The rooms are small, old and have that "need to open a window" smell about them. My biggest issue was I was billed twice after I cancelled the room.

There are many other options in the Richmond area. Do not stay here.

2026-03-29 • via Tripadvisor
M
Meghan • family_with_children • us
7
2026-03-29 • via Nuitee
K
Kathy • extended_group • us
9
It was comfortable
2026-03-27 • via Nuitee
G
Gwendalynn • family_with_children • us
10
Great stay! Thank you
Pros:

Excellent stay and services! Breakfast was great! Thank you. Friendly staff!

Cons:

Na

2026-03-19 • via Nuitee
D
Donna • family_with_children • us
3
I would not stay here again.
Pros:

The bed was comfortable (pillows were not) and the room and bathroom were clean.

Cons:

We unfortunately had a room on the first floor, just opposite the indoor pool and the fitness center. Both areas were invaded by several young girls, unsupervised, and they made a lot of noise (they were having fun, nothing bad). The soundproofing is non-existent. At 10:15 I asked the manager to quiet them down, and she did so. There were periodic instances of girls running up and down the halls very loudly. Very unhappy with the noise level in our room.

2026-03-17 • via Nuitee
9
90HarryS • Business • Yorkshire, England
6
Average to below stay but bed was clean and comfortable … staff may need training more
Pros:

Location for me was good but very average, breakfast poor selection, room wasn’t cleaned and the shower drain was not clean, before entering room it was found that someone was inside - which once I approached the reception asked me three times if was sure ! Really embarrassing for the person in room and myself.

2026-03-13 • via Tripadvisor
C
Charlann • couple • us
9
Great location for overnight stay.
Pros:

Breakfast was hot and choices good.

Cons:

Elevator was slow and had a line waiting

2026-03-05 • via Nuitee
P
Princess • couple • us
8
Enjoyed my business trip very much so.
Pros:

The room was clean and the hotel was quiet

Cons:

Pool is very small and looks like it’s only for kids under 13. I couldn’t eat much of anything at breakfast because of allergy restrictions so fruit would’ve been nice to have next time

2026-03-02 • via Nuitee
J
Jacquelyn • couple • us
9
2026-02-12 • via Nuitee
M
Milton • family_with_children • us
4
First and LAST stay!
Pros:

The facility was decorated very nicely.

Cons:

The highway noise from 95, was loud, during the night the hotel was loud. People slamming doors and talking loudly. Housekeeping came in and made up the beds but nothing else was done. They left the trash, didn't leave clean towels. The key card for the back door demagnitized and the staff that open the door for us walked slowly to come open the door after 6 minutes standing in cold 29° weather. We will not be staying there again. It was not worth the price.

2026-01-23 • via Nuitee
R
Robert • couple • us
8
2026-01-20 • via Nuitee
P
parrotheadsailor • Couples • Phoenix, Arizona
8
Not a bad HI
Pros:

Not a bad HI. The good; It's close to downtown, maybe a 10 minute drive taking either the back roads or the 95. The staff was very nice. Everything was clean. There are a couple of parking spots for vehicles towing trailers. The bad; (and this is mainly aimed at management, and might be specific to room 216.) The platform bed frames had box springs under the mattresses. Mine squeaked everyime I moved and it woke us up. The AC unit had a 'fan always on' button, but it didn't work, and the cycling on and off woke us up, instead of a white noise. And then there was the excessive air freshener in our room. It was a good smell, but overpowering. Someone got a little carried away spraying it around. We really didn't get our usual good sleep at HI's, but I'm not trying to complain. I'd certainly give this HI another chance.

2026-01-19 • via Tripadvisor
B
Barbara • couple • us
3
Very dissatisfied for price paid, staff with flat personality
Pros:

Great shower

Cons:

Too close to highway. Staff having conversations in other language. Fire alarm gone off at 3 am, false alarm. No one picked up phone when called front desk. Toilet paper roll would not stay on roller, had to put on top of toilet. Staff with flat personality.

2026-01-19 • via Nuitee
J
Jeanette • extended_group • us
5
We felt it was a little out of the way. And there was no car service available. No restaurants near
Cons:

Our tv signal went out Saturday morning and although we asked several times for someone to come and look at it no one came. Apparently there was no staff to address the problem 🤷‍♀️

2026-01-19 • via Nuitee
N
Nakoia • family_with_children • us
3
Would not stay there again.
Pros:

Experience wasn’t bad until the fire alarm went off at 1:29am and the staff didn’t alert us what was happening or why, nor was there an evacuation plan. There was a chemical smell noted, left in the middle of the night. Beds and pillows were uncomfortable.

Cons:

Fire alarm in the middle of the night, no evacuation plan, beds/pillows were uncomfortable.

2026-01-19 • via Nuitee
N
Nathan • couple • us
7
2026-01-19 • via Nuitee
S
Samuel • solo_traveller • us
9
Pros:

Mucho

Cons:

Nada

2026-01-16 • via Nuitee