Hampton Inn Richmond - South

Hotels
•
Hampton Inn
7.2 (241 reviews)
4300 Commerce Road , Richmond , US
+1 804-743-3550

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff (reported by multiple guests)
Comfortable beds/room quality for many guests
Breakfast frequently praised as excellent
Clean and organized property according to several reviews
Close to VA hospital (convenient for some stays)
Handicap room had required hand rails in some rooms
Cons:
Additional nightly parking fees charged (recurring complaint)
Location in industrial area, close to highway — traffic noise and poor surrounding roads
Pool complaints (dirty water)
Room issues: AC failures, scratched vanity, switched room types
Lack of small amenities: no washcloths, occasional no coffee or cookies
Elevator/wall damage and patchy walls reported, reducing perceived upkeep
Front desk/customer service inconsistency leading to negative experiences

Categories

Cleanliness
8
Multiple reviewers note the property is very clean and 'clean and organized', though there are isolated issues (dirty pool, patchy walls and scuffed bathroom vanity) so overall cleanliness is above average but not perfect.
Service
7.5
Service is mixed: several guests praised friendly staff and helpful front desk interactions, while others reported unhelpful or indifferent front desk clerks and poor handling of issues (parking, A/C), so service is slightly above average overall.
Location
6
Location receives several complaints: situated in an industrial area, close to the highway with traffic noise and poor surrounding roads; proximity to the VA hospital is a plus for some guests.
Room Quality
7.2
Room quality is generally acceptable: comfortable beds and decent room condition for many guests, but there are reports of AC failures, scratched vanity, switches from booked bed types, and accessibility layout issues for handicap baths.
Amenities
7
Amenities are mixed: complimentary breakfast is praised (see Food and Beverage), but guests report fees for parking, a dirty pool, limited in-room extras (no washcloths in one report), and occasional lack of coffee/cookies.
Value for Money
6
Perceived value is below average due to extra fees (parking), expectations for a Hilton-branded property not being met by some guests, and instances of maintenance issues; a few guests felt the stay did not deliver expected value.
Food and Beverage
7.9
Breakfast receives consistently strong praise ('awesome', 'very good', 'free breakfast was good'), though there are occasional failures (no coffee available); overall F&B is a notable positive.
Overall Experience
8
Guest experiences vary widely: several guests report they 'enjoyed' their stay and found the hotel comfortable and safe, while others had significant complaints. On balance the experience trends positive but with notable service/value/location caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Indulge in Comfort and Convenience

Delightful Amenities: Start your day with a complimentary hot breakfast and unwind in guest rooms with 32-inch flat-screen TVs.

Relax and Recharge: Take a dip in the indoor pool, hit the fitness center, or utilize the business center and laundry facilities during your stay.

Home Away from Home: Enjoy the convenience of microwaves, mini-refrigerators, coffee makers, and spacious work desks in your guest room.

Book your stay at the Hampton Inn Richmond-South for a perfect blend of relaxation and exploration in Richmond, Virginia.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 241 reviews
Cleanliness: 8
Service: 7.5
Location: 6
Room Quality: 7.2
Amenities: 7
Value for Money: 6
Food and Beverage: 7.9
Overall Experience: 8
F
Fernando • couple • us
8
2026-10-25 • via Nuitee
T
terry • couple • us
1
2026-10-08 • via Nuitee
W
William • solo_traveller • us
8
Served my purpose just fine. Will probably seek another location next time.
Pros:

Staff were friendly. Comfortable accommodations.

Cons:

No wash cloths in bathroom. Located in industrial area, roads horrible.

2026-09-19 • via Nuitee
R
Ruth • couple • at
9
2026-09-17 • via Nuitee
R
Rosa • family_with_children • us
4
Cons:

The pool water need to take is dirty

2026-09-01 • via Nuitee
S
Salinda • family_with_children • us
10
I enjoyed my stay at the Hampton Inn hotel. The breakfast was awesome and it s a very clean place.
Pros:

The breakfast and cleanliness interior and exterior of the property.

Cons:

I can't complained. I loved everything about my stay.

2026-09-01 • via Nuitee
M
Michelle • family_with_children • us
4
Did not meet my expectations
Pros:

I t was convenient to where we needed it to be

Cons:

I thought that for a Hilton owned property, it was not up to standard at all. The elevators are in horrible shape where something has been ripped off the wall, maybe like a huge sticker or something like that, within the elevator, and there were initials of visitors stenciled on the walls. It was very unbecoming of a Hilton property. Also, our bathroom had scratches on the vanity. But, what really did it for us was paying for parking and not being able to park in the lot! I presented this problem at the front desk, and was told there was another lot away from the hotel that we could park in. When asked the location, I was told that it was around the corner, but it was not lit and I was by myself. I then parked in a lot next door which I probably did not have to pay for overnight. I was not a happy camper to pay the expensive hotel stay, and the parking, and felt I did not get a value at all.

2026-08-30 • via Nuitee
B
Brian • solo_traveller • us
10
Pros:

The quality of the room was nice the beds were comfortable! The free breakfast that was included was good also!

Cons:

We had to pay for parking for each night we were there for

2026-08-17 • via Nuitee
R
RICHARD • couple • us
9
2026-08-14 • via Nuitee
B
byron • solo_traveller • us
10
Pros:

the staff

Cons:

switched my king size to a queen size because room wasn't ready

2026-08-14 • via Nuitee
J
Jermaine • couple • us
6
It was just ok. Not sure if I will be back at this facility.
Pros:

Front desk personnel and breakfast.

Cons:

Location, value, beds were not comfortable and had to pay for parking.

2026-08-13 • via Nuitee
P
psrees1962 • Couples • Rehoboth, Massachusetts
2
Don't stay here greedy owners
Pros:

Stayed here last night after driving 12 and a half hours we arrived they asked for my credit card to put a $100 deposit this is not a full service Hotel all they have is candy bars and soda the full service hotel across the street only requires $25 just playing with our money then I am told that I have to pay $10 a night for parking I'm handicapped and have a handicap sticker that's not acceptable she was nice enough to comp it got to the room no air conditioning and since I know a little bit about things because I maintain properties it was not going to work while we were there went down there spent five minutes arguing with her because she wanted to come up and take a look at it and didn't even have a clue about air conditioning all I wanted was another room after 5 minutes I got it get up in the morning no coffee I would never stay here I would never recommend this property or any property these people own all they care about is money and not their customer will definitely be letting Hilton customer relations know about my experience

2026-08-11 • via Tripadvisor
U
U3582AGdeem • Family
2
Do not stay here
Pros:

Got here today. You have to pay for parking. There were no cookies. The TV does not turn on. The phone doesn’t work. The front desk clerk does not give a damn and says there are no other rooms to move us to, even though I can book one online. Never again.

2026-08-08 • via Tripadvisor
J
John • couple • us
8
Good stay
Pros:

Breakfast was very good, location is close to VA Hospital, the Handicap room, the bathroom did have required hand rails but the bath was a tub so it hard to access. Also the controls for shower head were Mount hi and not very accessible.

Cons:

Lay out of Handicap bath, see above remarks.

2026-08-08 • via Nuitee
G
Gabby • couple • us
8
Pros:

The people were very sweet.

Cons:

The walls were very patchy XD!

2026-08-06 • via Nuitee
B
Banks • solo_traveller • us
7
Comfortable and Safe
Pros:

Clean and organized

Cons:

Too close to the highway and a lot of traffic noise. Also additional fees for parking were added. You are required to pay to park here.

2026-08-04 • via Nuitee
P
Paiement • solo_traveller • us
8
2026-08-04 • via Nuitee
C
Carlos J • couple • us
10
2026-07-21 • via Nuitee
T
Trenai • solo_traveller • us
9
2026-07-21 • via Nuitee
T
Terance • family_with_children • us
9
Enjoyable
Pros:

Great customer service

Cons:

Pool area felt like a sauna all day. There is no air circulating

2026-07-20 • via Nuitee