Hampton Inn Richmond - South

Hotels
•
Hampton Inn
7.4 (320 reviews)
4300 Commerce Road , Richmond , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean Rooms
Comfortable Beds
Friendly Staff
Cons:
Noisy Location
Service Issues
Breakfast Quality

Categories

Cleanliness
8.04
Most guests noted clean rooms, although some minor cleanliness issues were reported.
Service
7.01
Mixed sentiments regarding service, with some positive comments on staff friendliness but notable dissatisfaction with reception.
Location
7.05
Convenient off-highway location, but proximity to noise raised concerns.
Room Quality
7.5
Generally comfortable rooms, with complaints regarding room readiness and mattress issues.
Amenities
7.53
Standard amenities available, though some common options were missing.
Value for Money
7.99
Reasonable pricing for the quality offered, despite some concerns.
Food and Beverage
6.54
Breakfast experience varied, with some guests disappointed by food temperature and options.
Overall Experience
7.51
Overall a satisfactory stay, with room for improvement in service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:24

Property Description

Indulge in Comfort and Convenience

Delightful Amenities: Start your day with a complimentary hot breakfast and unwind in guest rooms with 32-inch flat-screen TVs.

Relax and Recharge: Take a dip in the indoor pool, hit the fitness center, or utilize the business center and laundry facilities during your stay.

Home Away from Home: Enjoy the convenience of microwaves, mini-refrigerators, coffee makers, and spacious work desks in your guest room.

Book your stay at the Hampton Inn Richmond-South for a perfect blend of relaxation and exploration in Richmond, Virginia.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 320 reviews
Cleanliness: 8.04
Service: 7.01
Location: 7.05
Room Quality: 7.5
Amenities: 7.53
Value for Money: 7.99
Food and Beverage: 6.54
Overall Experience: 7.51
E
edwards • couple • us
9
2026-05-02 • via Nuitee
J
Jayden • couple • us
5
Pros:

Couldn’t hook up my PlayStation but other than that everything was good

2026-04-27 • via Nuitee
P
Park • family_with_children • us
1
Disappointed
Cons:

I had a truly disappointing experience during my recent stay.
There were ants around the head of the bed and the side table, so I requested service. However, the staff only sprayed insecticide once or twice and left. During that time, I also noticed that there were only two tissues left in the box, arranged neatly to look full, but there were no extra tissues provided. That felt misleading and unprofessional.
At breakfast, another issue occurred. While my child was making a waffle and added a bit of chocolate, a staff member told her that it could damage the machine. My child apologized and said she wouldn’t do it, but the staff member continued repeating that it was “okay this time, but don’t do it again,” bringing it up multiple times, which made the situation uncomfortable.
Meanwhile, the same staff member was chatting casually with other guests. When I noticed the milk was empty, I asked her for more. She said “okay,” but then just stood there looking at me without taking any action. Even when another guest pointed out that I seemed to need assistance, she continued chatting and did not bring the milk.
When I expressed my frustration to my husband, the staff member asked my child if I was talking about her—but still made no effort to resolve the situation.
Additionally, the towels had yellow stains, and the bathroom lights were flickering.
Overall, this was one of the worst experiences I have had, and I am very disappointed with the level of service and cleanliness.

2026-04-27 • via Nuitee
B
Becky • couple • us
8
Cons:

Breakfast was just ok.

2026-04-26 • via Nuitee
D
Donq • couple • us
5
Will not stay here again.
Pros:

No hot water. Room phone was broken, staff didn’t appear particularly apologetic. Staff slamming large door early in the morning.

Cons:

See above.

2026-04-26 • via Nuitee
G
García • solo_traveller • us
10
Pros:

Exactamente

2026-04-24 • via Nuitee
D
Dmitrijs • solo_traveller • lv
9
2026-04-18 • via Nuitee
D
Diane • solo_traveller • ca
8
2026-04-14 • via Nuitee
• family_with_children • us
8
2026-04-12 • via Nuitee
M
mikebW8983CA • Couples • Mineral, Virginia
4
You Have Lots of Choices....Pick Another One
Pros:

On most of our trips, we stay over night in Richmond after landing, because the flights usually get back so late, and we live 1-1/2 hours from the airport. Usually we stay at one of the hotels right by the airport. On this trip, we decided to try something different, and chose this Hampton about 20 minutes away from the airport. Wrong choice. We checked in about 1am, and headed straight for the room. It was a room with 2 queens. The mattress on one bed I would rate as bad, because of how soft it was. The other mattress was worse and was broken down so badly that my wife just kind of sank into the middle of it. One thing I wasn't aware of, but learned on this night...there is a lot of traffic on Commerce Road late at night, and you're going to hear it all. The room seemed to be pretty clean....until I saw and killed a cockroach in the tub area during a middle of the night bathroom break. Breakfast was okay. This won't be on our list of hotels for future trips out of RIC.

2026-04-11 • via Tripadvisor
L
Lisa • solo_traveller • us
8
2026-04-10 • via Nuitee
J
Janice • family_with_children • us
8
Lovely
Pros:

The food was cold.

Cons:

Breakfast

2026-04-07 • via Nuitee
S
Sandra • family_with_children • us
5
Pros:

Exceptionally clean. Front desk staff excellent.

Cons:

Me and my daughter was called rude in front of other guests by the lady helping with breakfast because we took our plates to the elevator to eat in our room. I wanted to eat in the room quietly. I made the complaint already because the comments were uncalled for. She told them it was rude of us not to eat with the other guests. We are not rude

2026-04-03 • via Nuitee
2
248tamiw • Business
2
Do not stay here!
Pros:

Do not stay here. The location is just off of the highway, but the area is very industrial and there is nothing around the hotel. The rooms are small, old and have that "need to open a window" smell about them. My biggest issue was I was billed twice after I cancelled the room.

There are many other options in the Richmond area. Do not stay here.

2026-03-29 • via Tripadvisor
M
Meghan • family_with_children • us
7
2026-03-29 • via Nuitee
K
Kathy • extended_group • us
9
It was comfortable
2026-03-27 • via Nuitee
G
Gwendalynn • family_with_children • us
10
Great stay! Thank you
Pros:

Excellent stay and services! Breakfast was great! Thank you. Friendly staff!

Cons:

Na

2026-03-19 • via Nuitee
D
Donna • family_with_children • us
3
I would not stay here again.
Pros:

The bed was comfortable (pillows were not) and the room and bathroom were clean.

Cons:

We unfortunately had a room on the first floor, just opposite the indoor pool and the fitness center. Both areas were invaded by several young girls, unsupervised, and they made a lot of noise (they were having fun, nothing bad). The soundproofing is non-existent. At 10:15 I asked the manager to quiet them down, and she did so. There were periodic instances of girls running up and down the halls very loudly. Very unhappy with the noise level in our room.

2026-03-17 • via Nuitee
9
90HarryS • Business • Yorkshire, England
6
Average to below stay but bed was clean and comfortable … staff may need training more
Pros:

Location for me was good but very average, breakfast poor selection, room wasn’t cleaned and the shower drain was not clean, before entering room it was found that someone was inside - which once I approached the reception asked me three times if was sure ! Really embarrassing for the person in room and myself.

2026-03-13 • via Tripadvisor
C
Charlann • couple • us
9
Great location for overnight stay.
Pros:

Breakfast was hot and choices good.

Cons:

Elevator was slow and had a line waiting

2026-03-05 • via Nuitee