The Giacomo, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9 (1181 reviews)
222 First Street , Niagara Falls , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Beautiful Rooms
Cozy Atmosphere
Cons:
Noise Issues
Inconsistent Cleanliness
Limited Amenities

Categories

Cleanliness
8.46
There were mentions of a dirty elevator and issues with noise from plumbing, which negatively impacted the perception of cleanliness.
Service
9.43
Staff was described as friendly and supportive, with particular praise for housekeeping and management.
Location
9.97
Many reviews praised the hotel's excellent location, being close to the Falls and other attractions.
Room Quality
8.92
Rooms were generally described as beautiful and cozy, although some had issues like cold temperatures and a non-functioning TV.
Amenities
8.45
While there were some positive remarks about amenities, there were also complaints regarding the roof deck and insufficient bath towels.
Value for Money
8.91
The value was seen as good, though some guests reflected mixed feelings about the quality of breakfast in relation to previous stays.
Food and Beverage
8.46
Delicious breakfast was mentioned, but some guests noted it didn't meet their previous expectations.
Overall Experience
9.43
Overall, the experience was positive with high likelihood of returning, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:30

Property Description

Luxury Boutique Hotel near Niagara Falls

Sky-High Views: The Giacomo boasts a 19th-floor Skye View Room, offering breathtaking views of the Niagara Falls, providing a unique and unforgettable experience for guests.

Elegant Accommodations: Each modern room is thoughtfully designed with a walk-in shower, plush bedding, a desk, and a 32-inch flat-screen cable TV. For added luxury, select rooms feature a stonework covered electric fireplace or spa bath, ensuring a comfortable and indulgent stay.

Deluxe Amenities: Guests can unwind in the full lounge, stay active in the gym, or connect with loved ones using the free Wi-Fi. The hot breakfast buffet is a perfect start to the day, offering a delicious and convenient dining option.

Experience luxury and convenience at the Giacomo - book your stay now and make unforgettable memories near the Niagara Falls.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1181 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
T
Tanyia • couple • us
5
2026-06-27 • via Nuitee
S
shontae • couple • us
10
2026-06-24 • via Nuitee
R
RUI • solo_traveller • us
10
good location and kind staffs
Pros:

good location

Cons:

Room decorate

2026-06-23 • via Nuitee
T
Tammy • solo_traveller • us
10
Pros:

Friendly service, very clean, I would rebook again!

2026-06-23 • via Nuitee
J
jermonica • solo_traveller • us
8
Pros:

Location was convenient to everything. Great location.

Cons:

No microwave in room.

2026-06-23 • via Nuitee
D
Dee • couple • au
4
Did not stay as they cancelled my booking that morning
Pros:

Did not stay - they cancelled my booking that morning

Cons:

Did not stay - they cancelled my booking that morning. Only writing this review to stop Booking.com message continually popping up

2026-06-22 • via Nuitee
L
LaTonya • solo_traveller • us
8
Pros:

The staff was very friendly and helpful all through the night. I had flight issues and the staff left a turnover report for the next shift and kept the process going without any hiccups

2026-06-22 • via Nuitee
J
Jun Jie Jeremy • couple • sg
10
Pros:

On arrival into Buffalo, my friend and I were held up at the airport due to an item being left on the aircraft. As it was past midnight, no one was there and we had to stay at the airport and get their help when they opened the next morning. When I explained my situation to this hotel, the lady who answered my call was very gracious in helping me hold my room, and even gave us an hour extension when we arrived at 6am the following morning so that we could get some rest after our ordeal. It was because of her help that I was put at ease during my ordeal, and I would like to thank the staff for that. Only complaint is the breakfast location, I found it rather small considering the crowd level, and we ended up waiting for quite a while before a table became vacant.

2026-06-21 • via Nuitee
A
Amy • solo_traveller • us
8
A little overpriced for what you get.
Pros:

Proximity to The Falls! Staff were wonderful! Liked the gated parking.

Cons:

The room was nice, but for the price I expected pristine and got a room that wasn't worth the money. The shower was so tiny, the commode was very outdated and looked worn out. There was no where to park long enough to drop me off in front of the door with luggage, the go park across the street. The observation deck was not very nice. The coffee was below par as well as the dining area and breakfast choices.

2026-06-21 • via Nuitee
A
AKHIL • family_with_children • us
10
Pros:

Front desk was friendly, super helpful.
Location was great.

2026-06-18 • via Nuitee
D
David • couple • us
9
Nice hotel with private parking, management & staff are top notch
Pros:

Walking distance to everything we needed, staff members were professional and friendly

Cons:

No complaints

2026-06-17 • via Nuitee
T
Townsend • family_with_children • us
9
Pros:

The breakfast was really good. The hot food was different every day. The service and staff were wonderful!

2026-06-16 • via Nuitee
L
Lekajin • solo_traveller • il
7
Cons:

Грязно

2026-06-16 • via Nuitee
A
Allan • solo_traveller • us
9
Pros:

The hotel are beautiful inside/out, really good breakfast, the staff are excellent, bed's good. The only thing for me were, that it takes forever to get warm water... I was on 2nd floor, and it took "forever" to get warm water.

2026-06-15 • via Nuitee
W
Wilber • extended_group • co
9
Pros:

Ubicación y limpieza

2026-06-15 • via Nuitee
B
Brenty92 • solo_traveller • nz
9
Pros:

Very close to the falls, easy walking distance

2026-06-14 • via Nuitee
Y
yanping • couple • cn
9
舒适干净且安静。
Pros:

房间很大，卫生间也很大，很干净。早餐也比较丰富。淋浴房门不密封，洗澡水流到外面地面。房间很华丽，就是房间地毯在卫生间门口处有点破损，破坏整体形象。

2026-06-14 • via Nuitee
P
Peter • family_with_children • de
7
Pros:

Charmante Architektur

2026-06-13 • via Nuitee
L
Lara • couple • us
3
Extremely disappointed. Over priced and not as advertised.
Pros:

The parking.

Cons:

Advertised as a boutique hotel, this property was not that at all. Room amenities were substandard. I have stayed in lovely historic properties, but this one was not up to par.

2026-06-13 • via Nuitee
F
Ferchl • extended_group • it
8
2026-06-11 • via Nuitee