The Giacomo, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9 (1074 reviews)
222 First Street , Niagara Falls , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Beautiful Rooms
Cozy Atmosphere
Cons:
Noise Issues
Inconsistent Cleanliness
Limited Amenities

Categories

Cleanliness
8.46
There were mentions of a dirty elevator and issues with noise from plumbing, which negatively impacted the perception of cleanliness.
Service
9.43
Staff was described as friendly and supportive, with particular praise for housekeeping and management.
Location
9.97
Many reviews praised the hotel's excellent location, being close to the Falls and other attractions.
Room Quality
8.92
Rooms were generally described as beautiful and cozy, although some had issues like cold temperatures and a non-functioning TV.
Amenities
8.45
While there were some positive remarks about amenities, there were also complaints regarding the roof deck and insufficient bath towels.
Value for Money
8.91
The value was seen as good, though some guests reflected mixed feelings about the quality of breakfast in relation to previous stays.
Food and Beverage
8.46
Delicious breakfast was mentioned, but some guests noted it didn't meet their previous expectations.
Overall Experience
9.43
Overall, the experience was positive with high likelihood of returning, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:30

Property Description

Luxury Boutique Hotel near Niagara Falls

Sky-High Views: The Giacomo boasts a 19th-floor Skye View Room, offering breathtaking views of the Niagara Falls, providing a unique and unforgettable experience for guests.

Elegant Accommodations: Each modern room is thoughtfully designed with a walk-in shower, plush bedding, a desk, and a 32-inch flat-screen cable TV. For added luxury, select rooms feature a stonework covered electric fireplace or spa bath, ensuring a comfortable and indulgent stay.

Deluxe Amenities: Guests can unwind in the full lounge, stay active in the gym, or connect with loved ones using the free Wi-Fi. The hot breakfast buffet is a perfect start to the day, offering a delicious and convenient dining option.

Experience luxury and convenience at the Giacomo - book your stay now and make unforgettable memories near the Niagara Falls.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1074 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
J
Jacinta • couple • us
9
Overall it was a nice stay.
Pros:

The look. The interior and the room was decorated very nicely.

Cons:

The room’s thermostat would not go above 78 degrees and there was a very bad draft coming from the bathroom which made the room feel colder.

2026-01-22 • via Nuitee
H
Harry • family_with_children • co
10
Volvería seguro
Pros:

Todo! Gran ubicación y personal muy amable

Cons:

Todo fue perfecto

2026-01-21 • via Nuitee
T
Travis • couple • us
9
2026-01-20 • via Nuitee
P
Philip • couple • us
10
2026-01-19 • via Nuitee
R
Rhonda • couple • us
9
It was very comfortable .
Pros:

It was a great food that day .

Cons:

I don't have any things to say right now .

2026-01-19 • via Nuitee
S
Spadge • couple • us
10
2026-01-19 • via Nuitee
M
Mala • couple • us
8
Very good location, and comfortable room.
Pros:

Short walk to Niagara Falls State Park. Water, coffee, tea provided for guests throughout day. Hot breakfast included.

Cons:

Rooms are a bit dated.

2026-01-19 • via Nuitee
H
heidi • couple • us
9
Pros:

Staff, room, comfy bed, cleanliness!

2026-01-19 • via Nuitee
L
Lee • couple • us
7
I would return.
Pros:

The location was great. The breakfast was very good. Parking was ok.

2026-01-19 • via Nuitee
T
Theresa • couple • us
7
Pros:

breakfast was the normal free breakfast that most hotels offer, our room was small and not as nice as the photos on line, but it was clean, needs another chair, 1 chair for 2 people

Cons:

TV had all kinds of problems, needs a second chair in room

2026-01-19 • via Nuitee
J
James • extended_group • us
7
A nice stat but would choose a different property next time.
Pros:

Location

Cons:

The Sky Lounge was unimpressive. One would expect a large space with working bar etc. and it had none of that.

2026-01-19 • via Nuitee
L
Leah • couple • us
10
2026-01-19 • via Nuitee
E
Elena • family_with_children • us
10
Unforgettable experience
Pros:

Our stay at The Giacomo was wonderful! The location is perfect, with free parking that made everything so convenient. Staff were exceptionally friendly and welcoming. The room was very clean, with thoughtful touches like robes after a shower. Breakfast was free and delicious, a great way to start the day. The highlight was watching the fireworks from upstairs—an unforgettable experience! We would happily stay here again and highly recommend it.

2026-01-19 • via Nuitee
S
Shalean • couple • us
7
Pros:

The building was charming, the old rustic building decor was beautiful.

Cons:

The old rustic building definitely smelled rustic. Not overwhelming but you can smell the history.

2026-01-19 • via Nuitee
L
Lauren • solo_traveller • us
10
Pros:

Staff was amazing. Extremely attentive and enjoyed the little touches. Breakfast was fresh. Sweet treat at 5pm really hit the spot

Cons:

Rooms could use some minor repairs and touch ups

2026-01-19 • via Nuitee
T
Tomason • couple • us
10
I loved it and will definitely be back.
Pros:

My favorite part about the property was the front desk staff whom I interacted with the most. I loved the plush decor and the location relative to the Falls and to everything else. And I particularly loved the top floor views.

Cons:

I didn’t like that the first night we stayed there was no bartender, but that was hardly the hotel’s fault. There was a crazy storm and it was the day after Christmas.

2026-01-17 • via Nuitee
E
Evangelos • solo_traveller • gr
4
Disappointing. :( I regret making a reservation at The Giacomo, although the falls were a redeeming
Pros:

The hotel’s facilities are spacious and well-located.

Cons:

There are three reasons why I regret booking at this hotel:

The staff at the reception was not friendly at all, and engaging in conversation with her felt somewhat discouraging. She gave the impression that I was unwelcome, even though I spoke with her only a couple of times. On my last day, as I was leaving with my luggage, she didn’t acknowledge me at all.

Breakfast was disappointing. I travel frequently and have stayed at numerous hotels over the years. I honestly can't recall ever having a breakfast that was worse than what I experienced at The Giacomo, which offered limited and low-quality options.

There was a misunderstanding regarding the reservations made through booking and the communication with the reception. On the day of my booking, I contacted the hotel to request a room with a view of the falls, highlighting that this was the primary reason for choosing this hotel. I mentioned that I had initially planned to stay elsewhere but decided on The Giacomo specifically for the view. The reservations team responded, "Thank you for your request for a room on a higher floor with a splendid view of the falls. We understand how important this experience is for you, and while we cannot guarantee specific room features, we will do our utmost to accommodate your request, subject to availability upon your arrival." However, upon checking in, I was informed that my reservation was only for the third floor, and there was no possibility of upgrading to a room with a view, although the hotel seemed to have availability for this arrangement. This was not communicated during my booking, and I felt misled by the reservations department, which raised my expectations for a view that I ultimately did not receive. Had I known this in advance, I would have chosen a different hotel.

2026-01-15 • via Nuitee
D
Duane • couple • us
9
2026-01-11 • via Nuitee
E
Eloy • family_with_children • us
10
Pros:

N/@

Cons:

N/@

2026-01-06 • via Nuitee
E
esther • family_with_children • es
6
Pros:

Limpieza

Cons:

Hacia frio en el baño y entraba por la puerta de la habotación frio.

2026-01-05 • via Nuitee