Grand Park Otaru

Hotels
•
Park Hotel Group
8.2 (1003 reviews)
Chikko 11-3 , Otaru , JP
+81 134-21-3111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Delicious breakfast
Helpful staff
Cons:
Limited amenities
Cold water issues in the bathroom
Accessibility to transport limited at night

Categories

Cleanliness
8.21
Guests appreciated the cleanliness and upkeep of the hotel.
Service
8.48
The staff were described as genuinely respectful and eager to help.
Location
8.42
Conveniently located next to a large mall and train station access.
Room Quality
7.97
Rooms were noted to be spacious with good views.
Amenities
7.8
Some amenities were lacking, such as water dispensers.
Value for Money
7.96
Considered reasonable pricing for the offered facilities.
Food and Beverage
8.51
Breakfast received positive remarks and food was considered delicious.
Overall Experience
8.28
Overall stay was memorable and beautiful, with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:11

Property Description

Mountain Views and Luxury Accommodation
Experience the breathtaking beauty of Ishikari Bay and the surrounding mountains from Grand Park Otaru. The luxury hotel offers spacious guest rooms with modern furnishings, ensuring a comfortable and relaxing stay.

Convenient Location for Shopping and Sightseeing
Located adjacent to Wing Bay Otaru, one of Hokkaido's largest shopping malls, Grand Park Otaru is the perfect base for indulging in retail therapy and exploring local attractions. With easy access to Otaru-Chikkō Station, guests can enjoy seasonal activities like skiing and cruising.

Culinary Delights and Amenities
Indulge in the best of Otaru's cuisine at the hotel's specialty restaurants and bar. Additionally, guests can take advantage of laundry services, dry cleaning facilities, and on-site gift shops for souvenirs.

Book your stay at Grand Park Otaru now and immerse yourself in luxury and convenience amidst the natural beauty of Otaru.

Important information:

Full payment is required at check-in.

Rates differ according to the number of guests. Please indicate the correct number of guests staying at the time of booking.

Please note that the hotel will undergo the replacement works of the main entrance automatic door on the first floor on the following dates: 28 February 2024 - 27 April 2024. During this period, guests may experience some noise. For further information, please contact the hotel directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CTS

Location

Guest Reviews

8.2
Based on 1003 reviews
Cleanliness: 8.21
Service: 8.48
Location: 8.42
Room Quality: 7.97
Amenities: 7.8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.28
P
Pavel • couple • jp
9
2026-09-18 • via Nuitee
N
Noriko • couple • jp
8
よかったです。
Pros:

駅からイオンへ通路がつながっていて、イオンとホテルがドア一枚でつながっていたのでとても便利で短時間で駅へ行けたのがよかったです。

Cons:

アメニティにボディータオルがなかったのが残念でした。
スリッパがもう少しだけ大きいサイズだといいのにと思いました。

2026-09-18 • via Nuitee
S
SAE • couple • jp
10
2026-09-17 • via Nuitee
アスカ • solo_traveller • jp
8
2026-09-17 • via Nuitee
P
Pamela • couple • it
9
Stunning ocean view hotel
Pros:

The hotel is ideally situated right in front of the marina, and the rooms offer stunning ocean views. It is a large-scale property directly connected to two shopping malls featuring a variety of dining options. As a 1990s build, it features remarkably spacious rooms and classic business-hotel service; while it shows some minor signs of age, our stay was overall very satisfying.

We were travelling by car, so the slightly decentralized location was not an issue, though the complex appears to be connected to the city centre by local bus services. The main drawback is the evening scene in Otaru itself: being primarily a day-trip destination, most restaurants in town are either completely closed in the evening or shut down very early.

2026-09-17 • via Nuitee
M
Momoka • extended_group • jp
10
2026-09-16 • via Nuitee
K
Kuniko • family_with_children • jp
7
Pros:

ロケーションと便利がよかった

Cons:

駐車場の入り口が狭すぎて、いきなり螺旋のカーブだったので、駐車場だけが凄く残念でした。

2026-09-16 • via Nuitee
R
Radzki Ehlers • solo_traveller • de
8
Pros:

The Hotel is placed directly inside/on top of an Aeon Shopping Mall which is interesting and useful (there are many Shops, Restaurant and a big supermarket. The dining area gives a great view of the Marina.

Cons:

The direct area offers not much but there is a bus line directly outside. Parking is 1500yen per day which is fair but given that there is nothing around the area you might aswell Park outside.

2026-09-15 • via Nuitee
川本 • solo_traveller • jp
8
安心感です
Pros:

時期も有ると思いますがお得感が有ります。
3回目になりますが、落ち着きます。

Cons:

特に有りません

2026-09-15 • via Nuitee
まゆみ • solo_traveller • jp
9
Pros:

広々として清潔感がありましたホテルに入ると
さすがに水流のおもてなしに
感動しました

Cons:

近くに歩いてディナー出来る所があったら最高でした

2026-09-15 • via Nuitee
F
FUWA • couple • jp
10
2026-09-14 • via Nuitee
M
Mie • extended_group • jp
8
快適
Cons:

夜になると周りに出かけるところがなかったので、寂しかった

2026-09-14 • via Nuitee
H
hirotada • family_with_children • jp
8
Pros:

部屋が広かった。

Cons:

お風呂が古いせいか汚く見えた。

2026-09-13 • via Nuitee
B
BOLIM • extended_group • kr
10
2026-09-12 • via Nuitee
H
Hashimoto • couple • jp
8
とても良かった
Pros:

窓からの小樽湾・小樽ハーバーの景色が素晴らしい。

Cons:

水回りはやや古さを感じる。

2026-09-12 • via Nuitee
アビコ • family_with_children • jp
7
2026-09-11 • via Nuitee
S
sara • family_with_children • ae
8
2026-09-11 • via Nuitee
Y
YUUSUKE • family_with_children • jp
10
2026-09-11 • via Nuitee
K
KOUJI • extended_group • jp
8
2026-09-11 • via Nuitee
O
ohara • extended_group • jp
3
2026-09-10 • via Nuitee