Grand Park Otaru

Hotels
•
Park Hotel Group
8.2 (832 reviews)
Chikko 11-3 , Otaru , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Delicious breakfast
Helpful staff
Cons:
Limited amenities
Cold water issues in the bathroom
Accessibility to transport limited at night

Categories

Cleanliness
8.21
Guests appreciated the cleanliness and upkeep of the hotel.
Service
8.48
The staff were described as genuinely respectful and eager to help.
Location
8.42
Conveniently located next to a large mall and train station access.
Room Quality
7.97
Rooms were noted to be spacious with good views.
Amenities
7.8
Some amenities were lacking, such as water dispensers.
Value for Money
7.96
Considered reasonable pricing for the offered facilities.
Food and Beverage
8.51
Breakfast received positive remarks and food was considered delicious.
Overall Experience
8.28
Overall stay was memorable and beautiful, with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:11

Property Description

Mountain Views and Luxury Accommodation
Experience the breathtaking beauty of Ishikari Bay and the surrounding mountains from Grand Park Otaru. The luxury hotel offers spacious guest rooms with modern furnishings, ensuring a comfortable and relaxing stay.

Convenient Location for Shopping and Sightseeing
Located adjacent to Wing Bay Otaru, one of Hokkaido's largest shopping malls, Grand Park Otaru is the perfect base for indulging in retail therapy and exploring local attractions. With easy access to Otaru-Chikkō Station, guests can enjoy seasonal activities like skiing and cruising.

Culinary Delights and Amenities
Indulge in the best of Otaru's cuisine at the hotel's specialty restaurants and bar. Additionally, guests can take advantage of laundry services, dry cleaning facilities, and on-site gift shops for souvenirs.

Book your stay at Grand Park Otaru now and immerse yourself in luxury and convenience amidst the natural beauty of Otaru.

Important information:

Full payment is required at check-in.

Rates differ according to the number of guests. Please indicate the correct number of guests staying at the time of booking.

Please note that the hotel will undergo the replacement works of the main entrance automatic door on the first floor on the following dates: 28 February 2024 - 27 April 2024. During this period, guests may experience some noise. For further information, please contact the hotel directly.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CTS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1650 per day.

Location

Guest Reviews

8.2
Based on 832 reviews
Cleanliness: 8.21
Service: 8.48
Location: 8.42
Room Quality: 7.97
Amenities: 7.8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.28
K
KITTI • couple • th
6
Pros:

Location

Cons:

Expensive

2026-03-06 • via Nuitee
J
JOOHYUN • family_with_children • kr
10
2026-03-05 • via Nuitee
J
JOOHYUN • family_with_children • kr
10
2026-03-05 • via Nuitee
増川 • family_with_children • jp
7
2026-03-02 • via Nuitee
R
Robert Andrew Potter • couple • th
8
Pros:

Location was good

Cons:

Dinner at the hotel didn’t have vegetarian options

2026-02-25 • via Nuitee
M
Masashi • family_with_children • jp
8
リーゼナブル
Pros:

ショッピングモールが隣接

Cons:

あえて言うと、室内スリッパを毎日取り換え無くても良い。毎日新しいスリッパをあけるのが手間だった。
朝食は、可もなく不可もない水準

2026-02-24 • via Nuitee
北野 • family_with_children • jp
10
さいこぉー！
Pros:

子供達が部屋が分かれているのに大興奮で楽しんでいました。ロケーションも最高でした！

Cons:

沢山歩かないと行けなくて疲れました。

2026-02-24 • via Nuitee
P
Pieter • family_with_children • nl
10
Beautiful hotel with a great view and entertainment
Pros:

I really liked the size of our room and the view of the mountain was beautiful, during the day and night. During our stay was a snowstorm, but luckily the hotel is directly attached to a mall. So we could spend some time walking around without going outside.

Also Otaru main street is easily reachable by train or even foot from the hotel.

Cons:

Not entirely related to the hotel. But the stores and arcade in the mall close a bit early (20:00). It is not a big issue, but just be aware.

2026-02-22 • via Nuitee
C
Chase • solo_traveller • us
7
Comfy but ageing hotel for short term ski trips. Convenient mall attatched.
Pros:

Excellent amount of space in room and great mountain view.

Cons:

Carpets/furniture old and soiled.

2026-02-22 • via Nuitee
D
Davide • family_with_children • it
8
Pros:

La spaziosità della camera era abbondante, tutto bene pulito e accessoriato (caffè, te, ciabattine, ecc. Ecc.).

2026-02-14 • via Nuitee
J
JULIANA MITIE • couple • br
10
2026-02-13 • via Nuitee
J
Joel • couple • us
8
Other than the filthy carpet, it was convenient staying there, because of the proximity of restaurants inside the mall a
Pros:

Close to the train station and attached to the mall.

Cons:

The carpet was stained, dirty and cigarette burns. I told the front desk, just to make sure we didn’t get blamed for it. I also showed one of the cleaning staff. I took a photo of one area, but the stains were all over the room. Looked like coffee stains.

2026-02-11 • via Nuitee
S
Stuart • couple • hk
7
2026-02-10 • via Nuitee
A
Antoni • extended_group • es
9
2026-02-08 • via Nuitee
L
LCChg • NONE • North Vancouver, British Columbia
6
Pleasant Stay, Bedding and Amenities Could Be Better
Pros:

Overall, we had a comfortable stay, though the location was less convenient than expected — being two train stops away from Otaru center made getting around a bit less seamless. There are a few areas that could enhance the guest experience, including firmer bedding and pillows with better neck support for improved sleep comfort. Small touches like complimentary coffee capsules and bathrobes would also feel more welcoming. Clearer dining recommendations within walking distance would be helpful, as we later discovered good nearby options that weren’t mentioned. While the stay was pleasant overall, these improvements would make the experience feel more thoughtful and convenient.

2026-02-06 • via Tripadvisor
T
Taura • couple • ca
8
Staff very helpful and and nice rooms
Pros:

Large rooms with a view

Cons:

A little out of town.
No vegetarian options in all of their 3 restaurants on site

2026-01-31 • via Nuitee
Y
YACHIN • family_with_children • tw
10
只要來北海道都是住這家，飯店人員很親切。會盡可能的讓人理解他要表達的意思。地理環境很方便。購物也很方便。以後再來北海道還是會選擇入住。
Pros:

地理環境很方便

Cons:

沒有

2026-01-30 • via Nuitee
S
SEULKI • extended_group • kr
10
2026-01-30 • via Nuitee
G
gyeongmoon • couple • kr
9
오타루 그랜드 파크호텔 만족 입니다~
Pros:

전철역이 가깝고 쇼핑센터와 연결되어 있어 편리했습니다
방 크기도 일본 호텔치고는 큰편이라 지내기 안락하고
특히 키로로 스키장가는 버스가 호텔 메인도어 앞에서 출도착 하여 매우 편리했습니다

2026-01-30 • via Nuitee
D
Danning • solo_traveller • au
9
2026-01-30 • via Nuitee