Grand Park Otaru

Hotels
•
Park Hotel Group
8.2 (979 reviews)
Chikko 11-3 , Otaru , jp
+81 134-21-3111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Delicious breakfast
Helpful staff
Cons:
Limited amenities
Cold water issues in the bathroom
Accessibility to transport limited at night

Categories

Cleanliness
8.21
Guests appreciated the cleanliness and upkeep of the hotel.
Service
8.48
The staff were described as genuinely respectful and eager to help.
Location
8.42
Conveniently located next to a large mall and train station access.
Room Quality
7.97
Rooms were noted to be spacious with good views.
Amenities
7.8
Some amenities were lacking, such as water dispensers.
Value for Money
7.96
Considered reasonable pricing for the offered facilities.
Food and Beverage
8.51
Breakfast received positive remarks and food was considered delicious.
Overall Experience
8.28
Overall stay was memorable and beautiful, with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:11

Property Description

Mountain Views and Luxury Accommodation
Experience the breathtaking beauty of Ishikari Bay and the surrounding mountains from Grand Park Otaru. The luxury hotel offers spacious guest rooms with modern furnishings, ensuring a comfortable and relaxing stay.

Convenient Location for Shopping and Sightseeing
Located adjacent to Wing Bay Otaru, one of Hokkaido's largest shopping malls, Grand Park Otaru is the perfect base for indulging in retail therapy and exploring local attractions. With easy access to Otaru-Chikkō Station, guests can enjoy seasonal activities like skiing and cruising.

Culinary Delights and Amenities
Indulge in the best of Otaru's cuisine at the hotel's specialty restaurants and bar. Additionally, guests can take advantage of laundry services, dry cleaning facilities, and on-site gift shops for souvenirs.

Book your stay at Grand Park Otaru now and immerse yourself in luxury and convenience amidst the natural beauty of Otaru.

Important information:

Full payment is required at check-in.

Rates differ according to the number of guests. Please indicate the correct number of guests staying at the time of booking.

Please note that the hotel will undergo the replacement works of the main entrance automatic door on the first floor on the following dates: 28 February 2024 - 27 April 2024. During this period, guests may experience some noise. For further information, please contact the hotel directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CTS

Location

Guest Reviews

8.2
Based on 979 reviews
Cleanliness: 8.21
Service: 8.48
Location: 8.42
Room Quality: 7.97
Amenities: 7.8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.28
T
toru • couple • jp
9
よかった
Pros:

朝食が美味しかったです😊

Cons:

特に無し

2026-08-28 • via Nuitee
M
Michael • family_with_children • us
9
2026-08-28 • via Nuitee
Y
Yanfang • solo_traveller • us
7
Good value, good size of the room. But the deco and carpet and furniture are old.
Pros:

VIEW, SIZE OF THE ROOM

Cons:

STALE SMELL FROM OLD CARPET. THEY can deep clean the carpet and improve the experience.

2026-08-28 • via Nuitee
L
LAN • extended_group • hk
7
Pros:

Location is good, car park is convenient.

2026-08-27 • via Nuitee
タカシ • family_with_children • jp
6
立地が良かった
Pros:

立地が良かった
部屋を隣にしてもらえる対応をしてくれた、
シャンプー、リンスが良かった

Cons:

連泊中コーヒーの補充とゴミ回収がされなかった、
駐車場の出口が狭い、
お風呂が混栓なのが不便

2026-08-26 • via Nuitee
A
Ash splash • solo_traveller • gb
6
An ok hotel for the price
Pros:

Large room
Quiet aircon
Sea view is worth it

Cons:

Lots of stains
If you miss the cleaning in the morning because you like to sleep in, they will not come back.
Everying about this hotel is just ok, not great but not terrible.

2026-08-26 • via Nuitee
F
Fuzisaki • solo_traveller • jp
10
2026-08-26 • via Nuitee
K
Kate • solo_traveller • nz
9
Pros:

The view of the Otaru marina from our room was stunning. The breakfast was delicious and generous. The room was a good size. The staff were very nice and helpful.

Cons:

It was a little further than we expected from the middle of town...but we negotiated the trains easily. They always run on time in Japan.

2026-08-25 • via Nuitee
S
Shuichi • solo_traveller • jp
10
Pros:

スタッフの対応の良さと眺めが最高です！

Cons:

特に無いです！

2026-08-25 • via Nuitee
西村 • family_with_children • jp
7
Pros:

ロケーションが良かった。

Cons:

椅子のシミが気になりました。

2026-08-23 • via Nuitee
M
Maho • extended_group • jp
7
小樽旅行の宿として、コスパ重視の方にはオススメ
Pros:

小樽の中心から少し離れるが、駐車場は滞在期間中出入り自由でありがたかった。
部屋は清潔で快適に過ごせた。
値段はお得でコスパに満足。

Cons:

一番楽しみにしていた朝食は期待が高すぎたのか、種類は十分だが、質には少し物足りなかった。

2026-08-22 • via Nuitee
N
Nai-Yuan • solo_traveller • tw
9
停車交通都方便，商城也一次搞定。海景房傍晚很棒
Pros:

鄰近商城，寬敞舒適

Cons:

無

2026-08-22 • via Nuitee
진 • solo_traveller • kr
8
2026-08-21 • via Nuitee
M
Mariko • solo_traveller • jp
8
よかった
Pros:

ホテルの建屋
エントランスの開放感

Cons:

部屋が山側で残念

2026-08-21 • via Nuitee
M
Mariko • family_with_children • jp
8
2026-08-21 • via Nuitee
H
has • family_with_children • jp
8
2026-08-21 • via Nuitee
K
KAMUI • couple • jp
10
次小樽きたらまた宿泊したい
Pros:

スタッフさんの対応！
部屋が綺麗
朝食のおいしさ

Cons:

よくなかった点はない！

2026-08-21 • via Nuitee
Y
YOUICHI • family_with_children • jp
10
2026-08-20 • via Nuitee
ユズちゃん • family_with_children • jp
8
眺めが良かった
Pros:

10階から花火が部屋から見ること出来、風もなく天候も良かったので最高でした。

Cons:

部屋に簡単な洗濯物スタンドかあるといいと思いました。

2026-08-18 • via Nuitee
H
Hiroaki • family_with_children • jp
10
2026-08-18 • via Nuitee