Grand Park Otaru

Hotels
•
Park Hotel Group
8.2 (1003 reviews)
Chikko 11-3 , Otaru , JP
+81 134-21-3111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Delicious breakfast
Helpful staff
Cons:
Limited amenities
Cold water issues in the bathroom
Accessibility to transport limited at night

Categories

Cleanliness
8.21
Guests appreciated the cleanliness and upkeep of the hotel.
Service
8.48
The staff were described as genuinely respectful and eager to help.
Location
8.42
Conveniently located next to a large mall and train station access.
Room Quality
7.97
Rooms were noted to be spacious with good views.
Amenities
7.8
Some amenities were lacking, such as water dispensers.
Value for Money
7.96
Considered reasonable pricing for the offered facilities.
Food and Beverage
8.51
Breakfast received positive remarks and food was considered delicious.
Overall Experience
8.28
Overall stay was memorable and beautiful, with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:11

Property Description

Mountain Views and Luxury Accommodation
Experience the breathtaking beauty of Ishikari Bay and the surrounding mountains from Grand Park Otaru. The luxury hotel offers spacious guest rooms with modern furnishings, ensuring a comfortable and relaxing stay.

Convenient Location for Shopping and Sightseeing
Located adjacent to Wing Bay Otaru, one of Hokkaido's largest shopping malls, Grand Park Otaru is the perfect base for indulging in retail therapy and exploring local attractions. With easy access to Otaru-Chikkō Station, guests can enjoy seasonal activities like skiing and cruising.

Culinary Delights and Amenities
Indulge in the best of Otaru's cuisine at the hotel's specialty restaurants and bar. Additionally, guests can take advantage of laundry services, dry cleaning facilities, and on-site gift shops for souvenirs.

Book your stay at Grand Park Otaru now and immerse yourself in luxury and convenience amidst the natural beauty of Otaru.

Important information:

Full payment is required at check-in.

Rates differ according to the number of guests. Please indicate the correct number of guests staying at the time of booking.

Please note that the hotel will undergo the replacement works of the main entrance automatic door on the first floor on the following dates: 28 February 2024 - 27 April 2024. During this period, guests may experience some noise. For further information, please contact the hotel directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CTS

Location

Guest Reviews

8.2
Based on 1003 reviews
Cleanliness: 8.21
Service: 8.48
Location: 8.42
Room Quality: 7.97
Amenities: 7.8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.28
A
ASAMI • family_with_children • jp
10
Pros:

朝食がとても良かったです。
冷凍品をフロントで預かってもらえるかお願いすると、快く預かってもらえました。
おかげで安心して休むことができました。
また利用したいとおもいます。

2026-10-24 • via Nuitee
J
Jodie • couple • au
7
Pros:

Due to flight delays, we were only able to stay for a few hours. We arrived around midnight, but the reception staff were still incredibly friendly and made the check-in process smooth and welcoming.
The foyer was beautiful and inviting, with convenient access to the shopping centres. Our room was spacious, and the bathroom was clean and well maintained.
Although our stay was very short, we were impressed with what we saw and would have loved the opportunity to explore more of the hotel and its facilities.

Cons:

The room was a little warm during our stay, and we were unable to adjust the heating. Reception advised that the rooms provide heating only and do not have a cooling function.
As we arrived quite late and just wanted to get some sleep, we didn't realise until the following morning that one of the windows could be opened. This may have helped cool the room and improve comfort overnight.

2026-10-24 • via Nuitee
H
HIROSHI • couple • jp
8
良い記念になりました。
Pros:

お値段がさほどしなかったのであまり期待してませんでしたが、正面玄関を見てびっくりしました。豪華です！大手チェーン店と比べなかなかの面構えでした。朝食もチェーン店と比べてひと工夫され美味しかったです。

Cons:

車で行きましたが駐車場入り口が分からず一度通り過ぎました。今回は山側の部屋でしたので海側がおすすめだと思います。

2026-10-24 • via Nuitee
C
Cesar • couple • us
6
It’s being torn down in February 2027
Pros:

Public areas where nice

Cons:

Tiny room

2026-10-19 • via Nuitee
タケオ • extended_group • jp
7
お値打ち
Pros:

設備と価格、料理
スタッフが親切

Cons:

大浴場がない

2026-10-19 • via Nuitee
J
JINHA • family_with_children • kr
8
2026-10-17 • via Nuitee
S
shiraishi • couple • jp
10
2026-10-16 • via Nuitee
A
AKIRA • family_with_children • jp
4
Pros:

景色はいい　朝食美味しい

Cons:

設備が古い　エレベータが遅い　タバコは外　ユニットバスが使いづらい

2026-10-16 • via Nuitee
吉備　御前 • family_with_children • jp
2
最悪
Pros:

建物は古いながらも立派だった。広さも充分だった。問題は設備だ。

Cons:

トイレの排水ボタンが壊れていて、流すのに苦労した。風呂の給水装置もお粗末。トイレも風呂もメンテナンスができてない。もうすぐ潰れるホテルじゃないかと思った。

2026-10-15 • via Nuitee
Y
YUICHI • family_with_children • jp
8
Pros:

朝食

2026-10-13 • via Nuitee
S
SZE HAO • couple • tw
10
Pros:

海景超級無底漂亮

2026-10-13 • via Nuitee
M
Miki • extended_group • jp
6
2026-10-12 • via Nuitee
R
Rasmus • solo_traveller • dk
10
Pros:

Very Nice rooms. The staff was excellent and very helpfull. The loaction is very Good and there is lots to see if you take a walk away from the most touristy areas.

2026-10-11 • via Nuitee
T
Tohru • extended_group • jp
8
優
Pros:

スタッフの対応
立地場所

Cons:

別になし

2026-10-10 • via Nuitee
N
naoji • solo_traveller • jp
5
Cons:

駐車料金が高い

2026-10-09 • via Nuitee
森原 • couple • jp
9
とても、満足しています
Pros:

予約とロケーションが違うのを言ったら、すぐに対応して、希望通りにして下さいました

Cons:

部屋の場所が、エレベーター🛗から遠かった
後期高齢者には、近くにお願いします🙏

2026-10-09 • via Nuitee
T
Tsutomu • solo_traveller • jp
8
良かった
Pros:

オーシャンビューが良かった。
部屋も広くて快適だった。
朝食がメニューも豊富で美味しかった。

Cons:

大浴場があると嬉しかった。

2026-10-09 • via Nuitee
C
Christina • solo_traveller • de
9
Pros:

Tolle Lage. Habe spontan ein Zimmer mit Meerblick gebucht. Es war sehr schön. Man war auch schnell an der Bahnstation.
Das Zimmer war riesig, das Bett schön groß

2026-10-07 • via Nuitee
N
Noriko • couple • jp
8
よかったです。
Pros:

駅からイオンへ通路がつながっていて、イオンとホテルがドア一枚でつながっていたのでとても便利で短時間で駅へ行けたのがよかったです。

Cons:

アメニティにボディータオルがなかったのが残念でした。
スリッパがもう少しだけ大きいサイズだといいのにと思いました。

2026-09-18 • via Nuitee
P
Pavel • couple • jp
9
2026-09-18 • via Nuitee