Country Inn & Suites by Radisson, Dearborn, MI

The manager was rude there was an issue with the pool and the way she talked to me was unacceptable there was an issue with the pool when I went to the manager about it her response was oh well things happen

Honestly,the only thing I didn't like was the pillows for the bed. They felt too small but also too poofy,which made it really hard for me to sleep

I understand the hotel was full because of the weather but this place needs a remodel bad. The elevator is the size of a small box. There wasn't any towels most of the weekend. The breakfast syrup was old and made my kids stomach hurt. They also had a staff member sitting in the dining room watching while you eat. That was uncomfortable. The evening and night staff was rude. The heat didn't work in the original room assigned. Then the new room the shower would just cut off randomly. For almost 400 dollars for a weekend I expected simple amenities to work.

The heat in the initial room we were given was not working

Two steps out of the elevator, I stepped into a hole in the floor. The hole was about 2 feet long and covered by terrible carpet and a terrible patch of carpet next to it, so this is not a new problem. When locking the door, the deadbolt did not work. In the morning, the shower handle was broken, so we could not shower in the room. The handle just kept spinning around. At the breakfast buffet, the eggs and sausage ran out at 9:15. My son got the last two of each. The staff that was overseeing breakfast said that it would take some time to make them, and it sounded like she was not going to put forth the effort. Fine. I went to the front desk to get keys to another room to shower in. When I asked for a refund, the manager replied, "Well, you had a room to stay in for the night, right?" When I returned five minutes later to the breakfast buffet with no eggs or sausage in the warmer, I decided on a waffle, but there was no waffle batter. I exasperatedly asked the breakfast staff if there was any batter, and she indicated that she was heating up my eggs. In an Otis Spunkmeyer cookie oven. Only the eggs and no sausage. She did bring me out a ceramic coffee mug (not hotel issue, more like a personal mug) with waffle batter in it. Shortly after, she brought out two eggs; however, we were not the last guests who had come down to breakfast, so they did not have any eggs or sausage, either. And the orange juice dispenser didn't work, but a pitcher of Sunny D was in the cooler. As I was going back up to the room, a young woman with about 5 young children in tow was explaining to them that the pool was closed for maintenance issues. Back in the new room with the shower, the smoke alarm kept chirping for a new battery. I chose Country Inn and Suites for its reputation, and I have never stayed in a hotel that was so lacking in its attention to guest comfort.

Hot water didnt work in bathroom. Room had an odor. Had to use shower in 2nd room.

Took 4 tries to get room key to work, overall very dirty, and rooms and halls, all old carpet, and stinks. Comp breakfast was terrible. Run by Arabs, that are not very accommodating. Drunks, and garbage around openly.

It’s not clean, you have to request everything even towels. Very loud you can hear the people next to you and above you

So so dirty. Garbage just thrown around in the hallway on the 4th floor, along with articles of clothes. The 4th floor hall hadnt been vacuumed in quite a while. Tub/shower grout hadnt been cleaned maybe ever - mold. Mattress caved way in on one side and I'd guess the box spring was broke by the sounds.