Cresta Churchill

Shower, water was cold

The property is old but well kept. They are busy upgrading

The place is very clean with warm water.Staff friendly , polite and prompt in attending problems.For example,it took only a few seconds after contacting the reception to get another card to use when my door card was not working .

Nice and clean good breakfast

Property called and said there had no room only to discover room was allocated to someone which one of their staff confirmed

Excellent facilities and very friendly and helpful staff. I was able to crack a few jokes with the stuff.

It was generally clean

All that we saw was impressive and aesthetic. Our room was spacious and bed itself just right to sleep after a busy day. Front of house staff and the service team in the dining area were all smiles and helpful I cannot fault them. Could do with a better taxi link for customers to avoid rouge drivers from major pick up points.

I was pleasantly surprised by the well-done recent renovations at Cresta Churchill. We booked suites which were a great value and included a separate (no door) sitting area with a couch, second tv, desk and mini fridge. Rooms were very comfortable and had ample plugs with built in converters and usb outlets. Wifi was sufficient. Bathrooms were well appointed. My colleague's fridge smelled like it was overheating which was a bit of a concern but we just unplugged it. Could also hear a bit of noise from the plumbing from other rooms but nothing major. Our suites were on the third floor with no lift, which may present problems for some. Check-in wasn't very smooth--they did not have our reservations (from hotels.com) and we had to present the printouts, but they were not near full and let us checkin very early (9am after arriving on an international flight) which was very welcomed. The cold breakfast buffet wasn't great, but Zim is having a tough time on imports at present so it wasn't too unexpected, and the hot options for breakfast were good. Dinner was fine but not the best quality meat and quite expensive for what you got (if you paid in USD). Hotel is a bit removed from town but we didn't mind and it was a quiet area. Overall a good stay and option for Bulawayo, despite some minor issues.

Perfect 100%

Very neat and comfortable hotel with friendly staff.

The staff were all welcoming.

Food was great

Venue will always be on our list to stay

Generally OK, but we were kept waiting rather too long at reception on arrival, no-one offered to help with our bags and the restaurant said it wasn't authorised to add our meals to the hotel bill.
Minor points, but all adding up to something less than full satisfaction.

this is an old hotel with history like most places in Zimbabwe the grandeur has faded a bit but it is very clean and reasonably well kept. The staff staff is wonderful and proper lifting up the premisis and made it a nice place to stay. I wouldn't worry about being outside of town you just stand on the road and a honda fit will roll by honk it's horn and you jump in and for 50 cents you are in town in a few minutes. This shared taxi works great. The wifi was excellent better than any we have had in souther Africa. The bar and restaurant reasonable. There is a supermarket a couple doors down if you want to stock up on snacks. We had a good stay I was also happy they arranged my airport pickup by email! I would definitely return.

Rather tired, nothing obviously wrong but not a good feel. The hotel offers "complementary" transfers to the airport but wanted to charge us $30. Lunch was offered at $2 for beef stew and £3 for oxtail. Warm, not particularly tasty but when the bill came they wanted $3 and $4 respectively. Breakfast offered a limited buffet choice. My cooked breakfast, no fried eggs, was barely luke warm; they offered to heat it up but it came back the same temperature. Decided to make bacon sandwich but the bread was stale. No toast.

it was okay

Good hotel with bad sound insulation, I could hear my neighbors all night.Dining service very slow.
Front line staff very professional

With difficult conditions in the country this hotel continues to offer very excellent accommodations. The hotel is in need of some updates but everything works well, and the staff is very outstanding. I would recommend this hotel to anyone staying in Bulawayo.

The staff were very nice, the room was ok (a bit dated) with complementary water and tea making facilities. I only stayed for one night here

Staff extremely helpful and friendly. Will stay here again.