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Facilities
Property facilities
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Evening entertainment
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
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Cooking class
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Access to nearby indoor pool
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Golfing on site
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Scuba diving on site
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Snorkeling on site
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Fishing nearby
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Horse riding nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in the classic European Grand Hotel style with air conditioning, free WiFi, and stunning views of the city, bay, or ocean from your room or suite.
Culinary Delights
Savor the flavors of Azorean gastronomy at the à la carte restaurant overlooking the marina, enjoy a buffet breakfast with local products, and unwind at the Bistro for a casual meal or drink.
Convenience and Services
Benefit from 8 conference rooms, a heated indoor pool, a 24-hour reception, and amenities like a laundry service, babysitting, and airport transfers for a seamless stay.
Experience luxury, fine dining, and convenience at Grand Hotel Açores Atlântico. Book now for an unforgettable stay!
Please note that when booking 5 rooms or more, different policies and additional supplements may apply.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is needed) and costs EUR 13 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
This is the best hotel I’ve ever stayed at. From the amazing staff to the breakfast to the cleanliness and decor, we would definitely stay here again.
Pequeno almoço fraquinho com poucas opções saudáveis. Quartos sem duche. Ginásio encerrado.
Vende estadia com Spa, e spa está em obras
This is the third trip to Azores and this hotel. Everyone at this property is so attentive to your needs and extremely cordial. The service level is outstanding. The valets, reception, lobby bar, 2nd floor restaurant for breakfast and dinner go out of your way to make you comfortable and never say no to any request. The food was the best in the island in my opinion and that is saying a lot. The room was spacious and quiet. Although we have always had thought of staying somewhere else in the island, due to our experience, there is no reason to go elsewhere.
A estadia foi globalmente agradável, com destaque muito positivo para a qualidade do jantar no restaurante Balcony, bem como para a simpatia e profissionalismo das equipas.
No entanto, a experiência começou com alguns contratempos que poderiam ter sido evitados. No momento da reserva não fui informado de que a piscina e o spa do hotel não estariam em funcionamento, sendo posteriormente indicado que essas instalações poderiam ser utilizadas noutro hotel a cerca de dois minutos a pé. Apesar da solução alternativa, sair do hotel para usufruir desses serviços, sobretudo com o clima típico dos Açores nesta altura do ano, não corresponde plenamente à expectativa criada.
Após manifestar essa insatisfação foi-me indicado que seria realizado um upgrade de quarto, o que inicialmente não se verificou, tendo sido necessário regressar à receção para esclarecer a situação e proceder à troca, o que acabou por gerar algum transtorno adicional.
Importa ainda referir que alguns detalhes de manutenção no quarto, nomeadamente na varanda e no mobiliário exterior e WC, já revelam algum desgaste, algo que não corresponde totalmente ao nível que normalmente se espera de um hotel de cinco estrelas.
Em suma, uma estadia agradável, com equipas muito profissionais e alguns momentos de grande qualidade, mas onde certos detalhes de comunicação, organização e manutenção impediram que a experiência fosse verdadeiramente ao nível de um hotel desta categoria.
Já disse tudo no texto Anterior.
Absolutamente todo !
Nada
24th Feb - 4th Mar, 8 night stay at the Grand, our first visit of 7 previous visits to beautiful Sao Miguel and first in Punta Delgada.
Traditional 5* hotel harbour/marina side in Central location.
140 room hotel with full facilities some temporarily out of use for low season maintenance and improvement. Didn't detract our visit in any way.
Arrival at early evening and greeted by Hugo the duty, friendly doorman. Check in was simple and easy by efficient receptionist Catia. Allocated room 513 with balcony overlooking the harbour and marina on 5th floor.
Beautiful room with lovely ensuite toilet and shower facilities. Nicely fitted out with comfortable bed,
in room storage, TV and WiFi. Hugo obliged and took suitcases to room and explained operation etc.
Low season so only 23% hotel occupancy.
We were B&B but still used the Balcony restaurant and Vapore Bar and alternative dining facility.
We also dined out extensively in the town at both new and old facilities.
The staff at the hotel under direction of General Manager Jorge Xavier were fabulous. Friendly, helpful and professional at all times. Clearly we benefitted with low season prices but service and experience were not compromised in any way.
Will we return?
For sure of course!
Highly recommended.
Everything
Gostamos de tudo, principalmente da cordialidade dos funcionários. Em especial das dicas que a Maria Clara nos deu, sobre as atrações turísticas e restaurantes. Café da manhã maravilhoso! Enfim, tudo foi muito
Bom!
Sem nada a comentar! Tudo foi maravilhoso.
Conforto do quarto
Nada
bom
nada
Adoramos o quarto, todos os pormenores , tudo impecável
Personal ist sehr,sehr Freundlich (immer mit einen Lache ins Gesicht),Kompetenz von Personal ist Herrvorhagend!!Zimmerservice ,Restaurantservice ist wirklich 5Stern-niveau!!ALLES ist SEHR POSITIV,wie altes Niveau!!!KOMPLIMENT!!HABE NICHTS NEGATIVES zu erwähnen!!BRAVO!!!ICH EMPFEHLE JEDEN DIESE HOTEL zu besuchen!!
NICHTS zu Erwähnen!!
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