Grand Hotel Açores Atlântico

Hotels
•
Bensaude Hotels Collection
9.6 (1478 reviews)
Avenida Infante D. Henrique, 113 , Ponta Delgada , pt

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great service
Cons:
Limited pool and gym facilities
Inconsistent maid service

Categories

Cleanliness
9.41
The rooms are comfortable and well equipped. Very clean and comfortable.
Service
9.98
Staff do mais alto nível, atencioso a todas as necessidades e a todas as solicitações.
Location
9.92
Excellent location for exploring the island by car or the city by foot.
Room Quality
9.37
Large room, very clean and comfortable.
Amenities
9.2
Good breakfast; however, some comments on limited pool and fitness facilities.
Value for Money
9.56
Best luxury hotel for the price.
Food and Beverage
9.41
The bar and food were great; wonderful breakfast.
Overall Experience
9.98
Exceptional overall experience with friendly staff and great facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:06

Property Description

Luxurious Accommodation
Indulge in the classic European Grand Hotel style with air conditioning, free WiFi, and stunning views of the city, bay, or ocean from your room or suite.

Culinary Delights
Savor the flavors of Azorean gastronomy at the à la carte restaurant overlooking the marina, enjoy a buffet breakfast with local products, and unwind at the Bistro for a casual meal or drink.

Convenience and Services
Benefit from 8 conference rooms, a heated indoor pool, a 24-hour reception, and amenities like a laundry service, babysitting, and airport transfers for a seamless stay.

Experience luxury, fine dining, and convenience at Grand Hotel Açores Atlântico. Book now for an unforgettable stay!

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 1478 reviews
Cleanliness: 9.41
Service: 9.98
Location: 9.92
Room Quality: 9.37
Amenities: 9.2
Value for Money: 9.56
Food and Beverage: 9.41
Overall Experience: 9.98
J
jacek • couple • pl
10
Pros:

Central location in the harbour. Nice view. Close to attractions

2026-06-06 • via Nuitee
C
Charlie • couple • ca
9
Pros:

Centrally located, great hotel and staff were very accommodating.

2026-06-01 • via Nuitee
N
narrani • family_with_children • gb
7
Pros:

Great location

Cons:

Breakfast was difficult to get servers as they were very busy. Food was ok.

2026-05-31 • via Nuitee
I
Inspiration664802 • Couples
10
Great hotel, great location
Pros:

We spent six nights at the hotel. First rate service from all their staff. We had some check-in questions before the trip and their staff answered our emails within the hour. Room was immaculate and the housekeeping efficient and discrete. Water front location is the best in Ponta Delgado. Highly recommend!

2026-05-30 • via Tripadvisor
A
Agnieszka • extended_group • pl
7
Cały pobyt udany, natomiast po hotelu spodziewałam się więcej.
Pros:

Obsługa bardzo uprzejma. Wszyscy starali się zadowolić nasze oczekiwania i mam wrażenie trochę podciągnąć ogólne wrażenie.

Cons:

Funkcjonalność łazienki zdecydowanie do poprawy. Mieliśmy pokój z łazienką w której nie było zadnej półki na kosmetyki. Żeby nie kłaść ich na podłogę wstawiliśmy do łazienki stolik z pokoju. Nie było to idealne rozwiązanie ponieważ pogorszyliśmy w ten sposób funkcjonalność pokoju.
Na śniadanie codziennie te same dania. Monotonne. Mały wybór warzyw i sałatek.
Podczas meldowania otrzymaliśmy voucher na powitalnego drinka. Niestety żeby z niego skorzystać trzeba było kupić posiłek restauracji.

2026-05-30 • via Nuitee
R
Ruben • solo_traveller • ch
10
2026-05-30 • via Nuitee
R
Rolf • couple • ch
9
Idealer Standort für Kreuzfahrten - Schiffterminal in 3 Minuten zu Fuss erreichbar!
Pros:

Das Zimmer war schön, im Grand Hotel Style. Die Aussicht vom Zimmer auf Meer und Hafen war toll. Das Frühstückbuffet ist reichhaltig und gut, Spätaufsteher haben dann nicht mehr die ganz grosse Auswahl, aber man kann nachbestellen. Die Bedienung ist freundlich, das Valet Parking hat super geklappt!

2026-05-30 • via Nuitee
M
Mainers • Friends getaway
10
Very Comfortable Stay
Pros:

We had a wonderful stay at this hotel. The location is central and incredibly convenient.

The Room:

The beds are very comfortable. Rooms are spacious and clean.

Great attention to detail: the bed reading lights have switches right on the cord, making them easy to turn on and off without getting up.

Equipped with a small fridge, a safe, a Nespresso machine, and an electric kettle featuring tea from a local plantation.

The light on the makeup mirror doubles perfectly as a nightlight.

High-quality bath products provided.

Dining:

The lobby bar/lounge serves great food all day and mixes excellent cocktails.

A large, very high-quality breakfast buffet was included in our stay.

Service & Amenities:

The staff is excellent and highly attentive, from the front desk and waitstaff to the team helping with luggage and valet.

They truly go the extra mile. When I had trouble logging into the Wi-Fi, I called the desk, and they immediately sent someone to my room to fix it—I didn’t even have to go downstairs.

Valet parking is very reasonably priced at just €14, and they retrieve your car quickly whenever you need it.

Highly recommended!

2026-05-28 • via Tripadvisor
A
AMÉRICO • solo_traveller • pt
8
2026-05-28 • via Nuitee
T
Todd • couple • us
10
2026-05-27 • via Nuitee
C
craig152d • solo_traveller • au
8
2026-05-26 • via Nuitee
S
stopGoFtraveler • Couples
10
Best Hotel Experience Ever
Pros:

I've stayed here for a total of 8 nights. I do quite a bit of travel for business and leisure purposes, and have been to many, many 5* and 4* properties. The Grand Hotel Acores Atlantico may actually be the best one I've been to yet. Their focus on customer service and overall guest experience is unrivaled. The staff (reception, doormen, housekeeping, breakfast restaurant) were lovely and highly professional in all aspects and across all of my interactions. Make sure to get an ocean view room and make use of the valet parking service.

2026-05-25 • via Tripadvisor
R
Ranu • extended_group • sx
5
2026-05-25 • via Nuitee
C
Campbell • couple • us
7
Overall a good stay but I don’t know if it was worth the cost.
Pros:

Central location, with excellent access to town and the water

Cons:

Spa was closed, but I paid nearly $400/n for the hotel. They need to either discount or provide a voucher if that’s the case. The rooms were also slightly run down for how much they cost and the fact that it’s a 5 star hotel.

2026-05-25 • via Nuitee
D
Diego • solo_traveller • my
10
Pros:

We enjoyed our stay here very very much, was amazing overall, very comfortable, and amazing view from our balcony. The breakfast buffet was exquisite 👌

Cons:

There was a loud ringing noise in our room by the light switch by the door, but other than that, the room was perfect.

2026-05-23 • via Nuitee
I
Ishai • couple • il
10
Great hotel in Ponto Delgada
Pros:

Great hotel in good location.
Comfortable room, good breakfast, excellent staff.

2026-05-21 • via Nuitee
M
Maria • extended_group • de
10
Rundum ein perfekter Aufenthalt!
Pros:

Das Personal ist außergewöhnlich freundlich und zuvorkommend – von hilfreichen Ausflugstipps bis hin zu Restaurantreservierungen am Abend. Die Atmosphäre im Hotel ist sehr angenehm und lädt zum Wohlfühlen ein.
Das Frühstück ist abwechslungsreich und lässt keine Wünsche offen, insgesamt ist das Essen sehr lecker. Besonders hervorzuheben ist auch der Parkservice, der sich absolut lohnt – inkl. liebevoller Extras wie aufgefülltem Wasser im Auto.
Alles ist sehr sauber und gepflegt, das Preis-Leistungs-Verhältnis stimmt vollkommen. Die Lage direkt am Hafen mit Blick aufs Meer und fußläufiger Nähe zur Altstadt ist ideal. Für uns war Ponta Delgada der perfekte Ausgangspunkt, um die Insel zu erkunden.
Wir würden jederzeit wiederkommen!“

2026-05-20 • via Nuitee
L
LALIT • solo_traveller • gb
10
Could not be better……..
Pros:

Location, Staff’s politeness and attentiveness in Reception area, Bar area and Restaurant.

Cons:

Excellent location, facilities and staff.

2026-05-20 • via Nuitee
M
Maria Aparecida • solo_traveller • br
10
Tudo excelente
Pros:

Atendimento

Cons:

Nada

2026-05-18 • via Nuitee
K
Khalibi • couple • de
8
Schöne Lage am Hafen
Pros:

Man kann vom Hotel aus die Stadt gut fußläufig erkunden.

2026-05-18 • via Nuitee