Grand Hotel Açores Atlântico

Hotels
Bensaude Hotels Collection
9.6 (1445 reviews)
Avenida Infante D. Henrique, 113 , Ponta Delgada , pt

Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great service
Cons:
Limited pool and gym facilities
Inconsistent maid service

Categories

Cleanliness
9.41
The rooms are comfortable and well equipped. Very clean and comfortable.
Service
9.98
Staff do mais alto nível, atencioso a todas as necessidades e a todas as solicitações.
Location
9.92
Excellent location for exploring the island by car or the city by foot.
Room Quality
9.37
Large room, very clean and comfortable.
Amenities
9.2
Good breakfast; however, some comments on limited pool and fitness facilities.
Value for Money
9.56
Best luxury hotel for the price.
Food and Beverage
9.41
The bar and food were great; wonderful breakfast.
Overall Experience
9.98
Exceptional overall experience with friendly staff and great facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:06

Property Description

Luxurious Accommodation
Indulge in the classic European Grand Hotel style with air conditioning, free WiFi, and stunning views of the city, bay, or ocean from your room or suite.

Culinary Delights
Savor the flavors of Azorean gastronomy at the à la carte restaurant overlooking the marina, enjoy a buffet breakfast with local products, and unwind at the Bistro for a casual meal or drink.

Convenience and Services
Benefit from 8 conference rooms, a heated indoor pool, a 24-hour reception, and amenities like a laundry service, babysitting, and airport transfers for a seamless stay.

Experience luxury, fine dining, and convenience at Grand Hotel Açores Atlântico. Book now for an unforgettable stay!

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 1445 reviews
Cleanliness: 9.41
Service: 9.98
Location: 9.92
Room Quality: 9.37
Amenities: 9.2
Value for Money: 9.56
Food and Beverage: 9.41
Overall Experience: 9.98
P
Pedro solo_traveller pt
9
2026-05-09 via Nuitee
K
Keith couple gb
9
2026-05-08 via Nuitee
M
Malgorzata couple ch
10
Everything was great, clean and the staff very nice and friendly
Pros:

Everything was great, clean and the staff very nice and friendly

Cons:

-

2026-05-06 via Nuitee
H
Hanspeter couple ch
8
Das Hotel entspricht eher einem 4 Stern 🌟 Hotel.
Pros:

Die Lage

Cons:

Das Personal an der Rezeption war nicht sehr hilfsbereit. Die Preise sind zu hoch. Die Zimmer sind eher 4 Stern.

2026-05-05 via Nuitee
P
Peter solo_traveller de
6
2026-05-04 via Nuitee
M
Marcia TYROL solo_traveller us
10
Pros:

Elegance of the hotel and the friendliness and helpfulness of the staff.

2026-05-03 via Nuitee
G
Gil couple us
9
2026-05-02 via Nuitee
O
Odilon couple br
9
Experiência maravilhosa
Pros:

Equipe atenciosa e com iniciativa

2026-04-30 via Nuitee
P
Paul-André couple fr
9
2026-04-29 via Nuitee
S
Sameena couple us
10
Pros:

Great location and staff if staying in PDL.

2026-04-28 via Nuitee
H
Herbie66 couple gb
10
Simply The Best Hotel Ever
Pros:

This is the best hotel that I have ever stayed in, our suite was amazing, the bed was huge and so comfortable. The bathroom was outstanding with everything you could possibly need and more! The breakfast selection was out of this world, the restaurant dinning experience was sublime. What really makes this a wonderful hotel however, are the staff, they are all so wonderful, friendly and helpful, in particular Antonio on reception, what a wonderful gentleman! Nuno our delightful doorman and the lovely smiling Fabia who greeted us every morning at breakfast.

Cons:

Nothing, you can not complain about anything to do with this hotel

2026-04-27 via Nuitee
H
Harprit solo_traveller gb
10
Lives Up to its Name
Pros:

Lovely staff that accommodated for our engagement!! Great staff woth attention to detail, initial room was next to the renovations but we were swiftly moved by request only to a better room. The hotel aesthetic is remarkable with a lovely brushed gold everywhere. Fantastic breakfast as well.

Cons:

Not applicable

2026-04-25 via Nuitee
C
Constance couple us
9
Lovely comfortable staff and the harbor with helpful staff and nice amenities.
Pros:

Great location with a nice view of the harbor area. Wonderful amenities in the room. Very clean and well appointed. Helpful staff who are well prepared and eager to make your stay nice.

Cons:

Breakfast staff were struggling. I think one was new to her job and the others didn’t help her. Made for a sad and very slow breakfast experience. Food was good. We were just distracted by her and ended up loosing a lot of time as well.

2026-04-18 via Nuitee
F
Frances couple us
10
We highly recommend this hotel.
Pros:

A beautiful hotel with extremely nice and efficient staff. A++++ all the way.

2026-04-18 via Nuitee
T
Temur couple de
9
Die beste Adresse auf den Azoren
Pros:

Ein großartiger Aufenthalt. Tolles Personal, immer freundlich, gut gelaunt und hilfsbereit. Bereits der Empfang beim Check-in bestätigt einen, sich für das richtige Hotel entschieden zu haben. Schöne Lobby, gute Bar, sehr geschmackvoll eingerichtete Zimmer, alles tadellos sauber. Reichhaltiges Frühstück. Hervorragender Valet-Service.

2026-04-17 via Nuitee
E
Evelönn solo_traveller se
10
Pros:

Hjälpsam personal, härligt bemötande

Cons:

Ombyggnation av pool o gym.

2026-04-16 via Nuitee
S
Silvia couple it
10
2026-04-15 via Nuitee
R
Rashne couple au
10
Superb Stay
Pros:

Excellent property, conveniently located

2026-04-11 via Nuitee
couple gb
10
2026-04-09 via Nuitee
J
Jackson family_with_children us
10
2026-04-09 via Nuitee