Grand Hotel Açores Atlântico

Hotels
Bensaude Hotels Collection
9.6 (1510 reviews)
Avenida Infante D. Henrique, 113 , Ponta Delgada , pt

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great service
Cons:
Limited pool and gym facilities
Inconsistent maid service

Categories

Cleanliness
9.41
The rooms are comfortable and well equipped. Very clean and comfortable.
Service
9.98
Staff do mais alto nível, atencioso a todas as necessidades e a todas as solicitações.
Location
9.92
Excellent location for exploring the island by car or the city by foot.
Room Quality
9.37
Large room, very clean and comfortable.
Amenities
9.2
Good breakfast; however, some comments on limited pool and fitness facilities.
Value for Money
9.56
Best luxury hotel for the price.
Food and Beverage
9.41
The bar and food were great; wonderful breakfast.
Overall Experience
9.98
Exceptional overall experience with friendly staff and great facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:06

Property Description

Luxurious Accommodation
Indulge in the classic European Grand Hotel style with air conditioning, free WiFi, and stunning views of the city, bay, or ocean from your room or suite.

Culinary Delights
Savor the flavors of Azorean gastronomy at the à la carte restaurant overlooking the marina, enjoy a buffet breakfast with local products, and unwind at the Bistro for a casual meal or drink.

Convenience and Services
Benefit from 8 conference rooms, a heated indoor pool, a 24-hour reception, and amenities like a laundry service, babysitting, and airport transfers for a seamless stay.

Experience luxury, fine dining, and convenience at Grand Hotel Açores Atlântico. Book now for an unforgettable stay!

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 1510 reviews
Cleanliness: 9.41
Service: 9.98
Location: 9.92
Room Quality: 9.37
Amenities: 9.2
Value for Money: 9.56
Food and Beverage: 9.41
Overall Experience: 9.98
S
Sonia extended_group us
10
2026-07-25 via Nuitee
A
Ana couple us
10
Great place with great staff
Pros:

Super clean and comfortable

Cons:

No pool of its own

2026-07-24 via Nuitee
A
Anatoly couple us
9
2026-07-22 via Nuitee
T
Terry solo_traveller gb
10
Great weeks stay.
Pros:

Location, style and feel of hotel

Cons:

Bar service one night extremely slow for food order.

2026-07-22 via Nuitee
A
Ashley family_with_children us
10
Great location, excellent hotel
Pros:

The room was large, clean and well maintained. The daily chocolates and treats were a nice surprise. The staff were excellent - especially the front desk reception staff and bell hop when we arrived, helping us park when the valet parking spots were full. The food at the restaurant was delicious, the servers were attentive, and it was conveniently opened late when all other restaurants were closed in the area. Great location!

Cons:

Nothing - everything was excellent.

2026-07-18 via Nuitee
W
William couple pt
9
2026-07-16 via Nuitee
T
Tamas family_with_children hu
8
Old style Grand Hotel
Pros:

Széles választékú minőségi reggeli, kitűnő kiszolgálással. Tágas szobák és fürdő. Sound proof szobák. Ágy kényelmes. A hotel környékén könnyű és olcsó a parkolás (érmés megoldás csak). Közel a belváros központja. Ocean view vagy Bay view szobákból szép kilátás.

Cons:

Old style hotel. Szobabútorok régimódik, polcos szekrények teljes hiánya, nem lehet a bőröndökből kényelmesen kipakolni. Liftre sokat kell várni reggel és este. Spa részleg teljesen elhanyagolt, délutánra nincs törülköző és SPA személyzet egyáltalán nincs. Hotel parkolót előre nem lehet foglalni, így ha este érkezel, előfordulhat, hogy elküldenek, hogy keress a környéken magadnak parkolót. Félpanziós ráfizetés lehetséges, de nem éri meg.

2026-07-16 via Nuitee
J
Janet 16 couple us
10
Pros:

Great breakfast. Extremely clean! Beds were comfy and loved the extra bonus turn down service with chocolate! Great central location. Staff at Hotel were amazing and accommodating!

2026-07-16 via Nuitee
Y
YOTVAT couple il
10
מיקום מעולה, שירות אדיב, מלון מאובזר ונקי
Pros:

אדיבים, מקצועיים, זמינים תמיד, סייעו לנו בכל שאלה ובכל בקשה שהייתה לנו

2026-07-15 via Nuitee
R
Remigiusz family_with_children pl
10
2026-07-14 via Nuitee
E
Elena couple ru
9
2026-07-13 via Nuitee
R
Rui extended_group mo
10
2026-07-12 via Nuitee
M
Maria couple ch
10
Amazing
Pros:

Although we only stayed for one night as it was the final day of our trip to the Azores, we could not have wished for a better ending. From the moment we arrived, the staff made us feel genuinely welcome with their kindness, professionalism, and attention to detail. Our room and bathroom were beautiful, modern, and spotless.

The food was truly exceptional. Every dish was of the highest quality, and the presentation was so elegant and carefully crafted that each plate looked like a work of art.

A special thank you also goes to the team for their generosity on our departure day. Even though our flight was not until midnight, we were able to relax in the lounge until it was time to leave. This thoughtful gesture made an already perfect stay even more memorable.

Thank you to the entire team for an outstanding experience. We would happily return and highly recommend this hotel.

Cons:

Everything was perfect

2026-07-11 via Nuitee
S
Stephanie extended_group us
10
We really enjoyed our time here and would highly recommend’
Pros:

The location was perfect, the rooms were comfortable and the staff was wonderful! The breakfast was very good as well!

Cons:

Nothing

2026-07-10 via Nuitee
L
Laura couple es
9
Pros:

El desayuno, muy rico y completo. Zumo de naranja recién exprimido. Destaco la amabilidad con nosotros además estábamos de luna de miel y nos favorecieron un upgrade.
Me gustó la piscina cubierta ya que en Azores llueve muy a menudo aunque si coincidíamos varios huéspedes se hacía un poco pequeña . Además tenía sauna y baño turco.

Cons:

Que no tenía parking gratuito y el que tenían cuando llegamos estaba lleno aunque nos ofrecieron opciones de parking cercana.

2026-07-10 via Nuitee
R
Rosa family_with_children pt
9
Ótima localização e com vista muito bonita
Pros:

Gostamos do pequeno almoço mas esperava mais produtos da região dos Açores. A localização é ótima e os funcionarios foram impecáveis.

Cons:

O meu colchão já estava na hora de ser trocado por um novo.

2026-07-10 via Nuitee
G
goldscout Solo travel Chappaqua, New York
2
Not for early flights from the US
Pros:

Don’t book here coming from the US on an early morning flight. Checking is 3PM and they are very slow getting rooms ready.

2026-07-09 via Tripadvisor
R
rachelkH6992ZV Family
8
Triple rooms are very small, but otherwise nice hotel
Pros:

Stayed in a triple room as a family of 3. The room had all the amenities you would expect, plus the daily bottle of water and Nespresso machine, which were very welcome. However, the room was far too small for 3 people and felt very cramped. There was no balcony and hardly any storage space, so could not properly unpack and we were constantly tripping over bags and cases. We were looking forward to the nightly turndown service with a chocolate left on our pillow, but did not receive anything for the first 5 nights of a 7 night stay, as the hotel had run out. Although not a major issue, it was, however, a disappointment. The bathroom was also small with no space to put things down, but the shower was very good and powerful. Breakfast was very good. We especially enjoyed the breads and smoked salmon, but the buffet lacked variety of certain items. All staff members were very helpful and friendly and the hotel is in a good position, in walking distance of many restaurants. Overall a pleasant stay, but the room was not 5* standard.

2026-07-08 via Tripadvisor
N
Nicholas couple us
10
Can’t wait to go back!
Pros:

Great location, rooms were very clean and comfortable. The breakfast brunch was amazing and the staff went above and beyond to accommodate my wife and I.

Cons:

N/A

2026-07-05 via Nuitee
M
Mark couple ca
10
2026-07-03 via Nuitee