Grand Hotel Açores Atlântico

Hotels
•
Bensaude Hotels Collection
9.6 (1405 reviews)
Avenida Infante D. Henrique, 113 , Ponta Delgada , pt

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great service
Cons:
Limited pool and gym facilities
Inconsistent maid service

Categories

Cleanliness
9.41
The rooms are comfortable and well equipped. Very clean and comfortable.
Service
9.98
Staff do mais alto nível, atencioso a todas as necessidades e a todas as solicitações.
Location
9.92
Excellent location for exploring the island by car or the city by foot.
Room Quality
9.37
Large room, very clean and comfortable.
Amenities
9.2
Good breakfast; however, some comments on limited pool and fitness facilities.
Value for Money
9.56
Best luxury hotel for the price.
Food and Beverage
9.41
The bar and food were great; wonderful breakfast.
Overall Experience
9.98
Exceptional overall experience with friendly staff and great facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:06

Property Description

Luxurious Accommodation
Indulge in the classic European Grand Hotel style with air conditioning, free WiFi, and stunning views of the city, bay, or ocean from your room or suite.

Culinary Delights
Savor the flavors of Azorean gastronomy at the à la carte restaurant overlooking the marina, enjoy a buffet breakfast with local products, and unwind at the Bistro for a casual meal or drink.

Convenience and Services
Benefit from 8 conference rooms, a heated indoor pool, a 24-hour reception, and amenities like a laundry service, babysitting, and airport transfers for a seamless stay.

Experience luxury, fine dining, and convenience at Grand Hotel Açores Atlântico. Book now for an unforgettable stay!

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 1405 reviews
Cleanliness: 9.41
Service: 9.98
Location: 9.92
Room Quality: 9.37
Amenities: 9.2
Value for Money: 9.56
Food and Beverage: 9.41
Overall Experience: 9.98
G
Gerhard • couple • ch
8
2026-02-14 • via Nuitee
C
Carolina • couple • pt
10
Maravilhosa
Pros:

Adoramos o quarto, todos os pormenores , tudo impecável

2026-02-10 • via Nuitee
R
Rosania • couple • ch
10
EXZELLENT!!!100% EMPFEHLBAR!!!
Pros:

Personal ist sehr,sehr Freundlich (immer mit einen Lache ins Gesicht),Kompetenz von Personal ist Herrvorhagend!!Zimmerservice ,Restaurantservice ist wirklich 5Stern-niveau!!ALLES ist SEHR POSITIV,wie altes Niveau!!!KOMPLIMENT!!HABE NICHTS NEGATIVES zu erwähnen!!BRAVO!!!ICH EMPFEHLE JEDEN DIESE HOTEL zu besuchen!!

Cons:

NICHTS zu Erwähnen!!

2026-02-09 • via Nuitee
W
Wafa • family_with_children • sa
8
Pros:

.

Cons:

.

2026-01-21 • via Nuitee
L
Lori • couple • us
9
Delightful stay and a great hotel close to everything.
Pros:

The breakfast was great as it offered variety. The staff were very friendly and doormen very accommodating.

Cons:

The room could of provided more storage for belongings rather then furniture that did not have drawers for storage.

2026-01-19 • via Nuitee
T
Tiago • family_with_children • pt
9
2026-01-19 • via Nuitee
P
Paulo • family_with_children • pt
7
Pros:

A localização é excelente e os funcionários da recepção são muito atenciosos.

Cons:

Esperava melhor das refeições e o serviço era muito lento. A descrição do Booking também não correspondeu totalmente ao quarto que recebi.

2026-01-19 • via Nuitee
S
SERGEY • couple • cy
9
2026-01-19 • via Nuitee
N
Naya • couple • us
9
2026-01-19 • via Nuitee
H
Heidi • extended_group • us
10
2026-01-19 • via Nuitee
K
Kristopher • couple • pt
8
Good Hotel
Pros:

breakfast food was very good. Location good for city walking but too close to the Cruise ship dock. If there was a cruise ship you only see that view.

Cons:

Some days service was great some others attention and service not so good. Rooms were dark if on the city side. bathroom vanity insufficient.

2026-01-19 • via Nuitee
J
Jean • couple • ca
10
2026-01-19 • via Nuitee
M
Margaret • extended_group • us
9
Pros:

Breakfast was tasty and good variety. The bar was comfortable and the live music was excellent. Staff was friendly and helpful.

2026-01-19 • via Nuitee
M
Maria Joao • extended_group • pt
9
2026-01-18 • via Nuitee
I
Inês • solo_traveller • pt
9
2026-01-17 • via Nuitee
C
Climber488273 • Friends getaway • Providence, Rhode Island
10
Unparalleled luxury!
Pros:

From start to finish, this hotel delivered an exceptional experience during our six-night stay. The location is unbeatable—right on the water and within walking distance of countless cafés, restaurants, shops, and bars. We always felt completely safe walking back to the hotel, even at night.

The property itself is stunning. Our room featured a balcony facing the city, yet we still enjoyed beautiful water views. The twin beds were incredibly comfortable, and the thoughtful touches truly set this hotel apart. We received welcome amenities twice—a chocolate plate and a fruit basket—and each day included a complimentary liter of water in our room. The “chocolate goodnight” treats during turndown service were such a delightful surprise. Even the valet went above and beyond by placing bottles of water in our car every morning.

Breakfast was outstanding, offering an impressive variety including fresh omelets, fruit, bread, yogurt, coffee, and even mimosas. The bar deserves special mention—the espresso martini was the best I’ve ever had, and the cocktails were both creative and beautifully presented.

This may genuinely be the best hotel experience I’ve ever had. Every staff member was warm, attentive, and made us feel incredibly welcome. If you’re traveling to Ponta Delgada, don’t hesitate—this hotel is absolutely worth it.

2026-01-15 • via Tripadvisor
F
Frank • couple • us
10
2026-01-15 • via Nuitee
S
szarnas • solo_traveller • pl
9
świetna lokalizacja i dobre śniadania
Pros:

jedna z najlepszych opcji w okolicy ,

Cons:

cena względem wielkości pokoju

2026-01-14 • via Nuitee
J
José Augusto junior • couple • br
8
Muito boa
Pros:

Tudo, menos a academia de ginástica

Cons:

A academia de ginástica. Faltam equipamentos de musculação e as esteiras estão em ruim estado

2026-01-07 • via Nuitee
O
Ondina • solo_traveller • pt
9
Cons:

Pequeno almoço pobre . Pouca quantidade e variedade , chegando a faltar alguns alimentos como croassants , manteiga ou iogurtes.
Pouca variedade de fruta

2026-01-07 • via Nuitee