Hampton Inn & Suites Marshalltown

Rooms are not all that clean. They do not wipe counters or anything off just do the very minimum. They do not clean rooms even though has been over since 2020. They are just cheap. Look for other options in other towns.

Clean and the staff was friendly

We stay at this Hampton Inn every year because our family reunion is held in Marshalltown and most of our relatives stay here. While there have been a few improvements since our visit last year, the overall experience still fell short of what I expect from a Hampton Inn.

To be fair, the pool was noticeably cleaner this year, and the hot tub that had sat empty with caution tape around it for an extended period has finally been removed and filled in with concrete. While I would have preferred that it be repaired or replaced, at least it is no longer an eyesore or safety hazard.

Unfortunately, several other issues overshadowed those improvements. One of the hotel's two elevators was out of service during our stay, creating delays and inconvenience, especially during busy times.

Check-in was also disappointing. The front desk employee told me he had only been working there for about a month, which may explain some of the experience, but he was not friendly or welcoming. As a Hilton Diamond member, I was not acknowledged for my status and was not offered the complimentary water or snack that is routinely provided at Hampton Inns. He simply handed me the room keys with little interaction and no hospitality.

The room itself was acceptable, but the air conditioning was not. The thermostat would not allow the room temperature to go below 76 degrees. After I called maintenance, I was told there was a problem with the wall thermostat, so it was disconnected and the unit was controlled directly from the window air conditioner. Even with the unit running continuously, the room never became truly comfortable.

Breakfast was another frustration. If you want the full breakfast selection, arrive early. On both mornings, the hotel ran out of eggs and oatmeal well before breakfast ended. Even though there were approximately 45 minutes remaining in the breakfast service, the empty pans were never refilled and simply sat there for the remainder of breakfast.

Unfortunately, there are not many hotel options in Marshalltown, which is one reason we continue to stay here. The property has improved slightly from last year, but there are still too many service and maintenance issues for me to rate it any higher than two stars.

If you enjoy cold showers, stay here! Oh, and pay about $200 for the privilege.
Front desk knew about the issue when we checked in, but never mentioned it.
I picked Hampton Inn because their breakfast bar is usually a cut above some of the other chains. But, I was 0-2! Got to the breakfast area about 7 a.m. Only two other couples present. Went to the hot side only to find no eggs and no potatoes. Got a sausage patty and slapped it between a bagel. I was in the breakfast area for about 20 minutes and never saw any staff attending to the offerings.
When I mentioned the lack of hot water the front desk staff mentioned it was being worked on as we spoke. I asked about a discount and at first I was offered points, which I declined. They then offered $60 off my bill which I did accept.
If this had been my first experience with Hampton Inns, I might have said, "No more!".

Well maintained, quiet, comfortable and pleasant environment. Plenty breakfast options.

We had a king suite, we loved the space it provided
Great area for snacks

Nothing

Breakfast was decent

Love where it’s at and the restaurants and coffee places by it!!

I was able to get a quieter room this time, which I requested for this stay

Everything from staff to facilities was wonderful!
Large clean room.
Super comfortable bed.
Quality pillows.
Large clean bathroom and very nice shower.
Pool was clean.

Everything was wonderful. Amazing continental breakfast.
Large room.
Comfortable bed.
Large TV.
Pool was clean.
Staff very helpful and accommodating.
I’d like to move in for good!