Ibis Merida

Hotels
•
ibis
8.5 (1619 reviews)
Calle 58A, 495 , Mérida , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Cons:
Room Quality
Amenities
Food and Beverage

Categories

Cleanliness
7.89
Mixed review on cleanliness, with some stating that the room cleanliness was not up to standard.
Service
9.86
General positive sentiment about the staff's helpfulness and attentiveness.
Location
9.4
Positive feedback on the excellent location of the hotel.
Room Quality
7.35
Criticism about small room sizes and lack of amenities in the room.
Amenities
7.88
Negative remarks about missing hand towels and basic amenities.
Value for Money
8.34
Fair perception of the pricing versus the quality received.
Food and Beverage
8.39
Generally good breakfast but some items received criticism.
Overall Experience
8.86
Overall positive experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:25

Property Description

Modern Accommodations with Convenient Amenities

Convenient Location and Nearby Attractions

Exceptional Services and Facilities

Book your stay at Ibis Merida for a seamless travel experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for MXN 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1619 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 8.86
G
German Arturo • couple • mx
8
Confortable y personal muy atento
Pros:

La atención en la recepción y en el área del restaurante excelente servicio

Cons:

El cuarto estaba en la zona del baño algo sucio como con manchas en la pared

2026-05-18 • via Nuitee
P
poot • family_with_children • mx
8
Pros:

la tranquilidad

Cons:

falta de picina

2026-05-18 • via Nuitee
N
nanette • solo_traveller • mx
10
Pros:

Fue amable el personal

2026-05-18 • via Nuitee
P
Patricia • solo_traveller • mx
10
Pros:

La atención y la limpieza del hotel, su restaurante super rico todo.

2026-05-16 • via Nuitee
Z
Zaki • solo_traveller • us
5
Avoid. If you r booking from booking. Com. They have issues against app
Cons:

None. Room is so small that we had problems where to place our suitcase. . No dolly to carry heavy boxes . Receptionist tried his best to give us the wort view. Room is so close to elevators. Workers decide to change locks around 9 am.

2026-05-14 • via Nuitee
M
MAURO • extended_group • mx
10
2026-05-11 • via Nuitee
E
Eduardo • solo_traveller • at
9
Pros:

limpieza servicio y ubicación

Cons:

sin comentarios

2026-05-07 • via Nuitee
O
Orly Nohemi • solo_traveller • fr
4
Cons:

Le personnel à l accueil pour des informations du restaurant

2026-05-06 • via Nuitee
J
Jose Luis • solo_traveller • mx
10
2026-04-28 • via Nuitee
L
Luis Javier • family_with_children • mx
9
2026-04-27 • via Nuitee
L
Ligia Mireya • solo_traveller • mx
8
Pros:

Ubicacion

Cons:

El tamaño de la habitación

2026-04-26 • via Nuitee
L
luz Jasbleidy • solo_traveller • co
10
Amabilidad
Pros:

La calidad de las personas que trabajan allí

Cons:

Que en la primera habitación encontre bichitos la primera noche, pero luego muy amablemente me cambiaron la habitación sin problema

2026-04-25 • via Nuitee
J
Juan Manuel • solo_traveller • mx
10
2026-04-22 • via Nuitee
J
Jimmy Ulises • solo_traveller • mx
10
Pros:

El desayuno y el servicio de todo el personal

Cons:

Que no me hayan incluído el desayuno en las 2 noches que me hospede , pague el mismo día una SI me incluyo el desayuno y otra NO

2026-04-21 • via Nuitee
J
Jimmy Ulises • solo_traveller • mx
10
Todo bien, porfavor 🙏 deje un par de zapatos olvidados el día Sábado 18 , podrian porfavor 🙏 resgu
Pros:

La comida y el servicio, todo el personal muy atento

Cons:

Pague 2 noches mismo precio, Pero en uno me dieron el desayuno y en otro NO, aún y cuando pague las 2 noches en el mismo día 😕😞😞

2026-04-21 • via Nuitee
L
Laurentino • solo_traveller • mx
1
Pros:

nada

2026-04-21 • via Nuitee
D
Diana Leticia • extended_group • mx
5
Bien para dormir de paso.
Pros:

La ubicación es buena y el personal amable.

Cons:

El piso olía horrible, como a trapo sucio, el elevador se cierra súper rápido, no tiene plancha adentro, si quieres agua debes salir a servirte en la botella, los pasillos algo sucios.

2026-04-08 • via Nuitee
• couple • mx
10
2026-04-07 • via Nuitee
F
Fernando • couple • mx
10
2026-04-02 • via Nuitee
H
Hernández • family_with_children • mx
10
Pros:

Me encantó todo literalmente todo, la calidad, la comida q ofrecen muy buena y diferente variedad, el personal muy buenas personas y etc.

Cons:

Sinceramente no tengo nada malo q decir

2026-03-31 • via Nuitee