Ibis Merida

Hotels
•
ibis
8.5 (1606 reviews)
Calle 58A, 495 , Mérida , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Cons:
Room Quality
Amenities
Food and Beverage

Categories

Cleanliness
7.89
Mixed review on cleanliness, with some stating that the room cleanliness was not up to standard.
Service
9.86
General positive sentiment about the staff's helpfulness and attentiveness.
Location
9.4
Positive feedback on the excellent location of the hotel.
Room Quality
7.35
Criticism about small room sizes and lack of amenities in the room.
Amenities
7.88
Negative remarks about missing hand towels and basic amenities.
Value for Money
8.34
Fair perception of the pricing versus the quality received.
Food and Beverage
8.39
Generally good breakfast but some items received criticism.
Overall Experience
8.86
Overall positive experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:25

Property Description

Modern Accommodations with Convenient Amenities

Convenient Location and Nearby Attractions

Exceptional Services and Facilities

Book your stay at Ibis Merida for a seamless travel experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for MXN 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1606 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 8.86
D
Diana Leticia • extended_group • mx
5
Bien para dormir de paso.
Pros:

La ubicación es buena y el personal amable.

Cons:

El piso olía horrible, como a trapo sucio, el elevador se cierra súper rápido, no tiene plancha adentro, si quieres agua debes salir a servirte en la botella, los pasillos algo sucios.

2026-04-08 • via Nuitee
• couple • mx
10
2026-04-07 • via Nuitee
F
Fernando • couple • mx
10
2026-04-02 • via Nuitee
H
Hernández • family_with_children • mx
10
Pros:

Me encantó todo literalmente todo, la calidad, la comida q ofrecen muy buena y diferente variedad, el personal muy buenas personas y etc.

Cons:

Sinceramente no tengo nada malo q decir

2026-03-31 • via Nuitee
J
Juan • family_with_children • mx
9
Pros:

Ubicación

2026-03-30 • via Nuitee
J
jessica margarita • family_with_children • mx
10
2026-03-28 • via Nuitee
A
Andrés • family_with_children • co
9
2026-03-27 • via Nuitee
L
Leopoldo • solo_traveller • co
3
Me deben dinero
Pros:

Muy cómodo, muy limpio y personal muy amable

Cons:

Que pague del 2 al 26 de febrero la estadía. Hice check out el 19 y ni el hotel. Ni Booking han hecho nada para devolver lo pagado en exceso

2026-03-25 • via Nuitee
J
Juan • family_with_children • mx
9
Pros:

La ubicación. Las camas

Cons:

Las camas qué dicen son Quin pero no da el tamaño, y parecen matrimonial.

2026-03-25 • via Nuitee
L
Luis Ernesto • family_with_children • mx
9
Pros:

La ubicación

2026-03-24 • via Nuitee
I
Irasema • family_with_children • mx
10
2026-03-24 • via Nuitee
R
Rodriguez Caraveo • family_with_children • mx
10
2026-03-17 • via Nuitee
C
CHONGJIE • solo_traveller • cn
10
Pros:

服务热情，环境好

2026-03-17 • via Nuitee
A
Adri • family_with_children • co
8
Bueno momento para estancia corta
Pros:

La ubicación
El desayuno
Puntos de hidratación en todos los pisos

Cons:

Demasiado pequeñas las habitaciones
La cama no es queden es doble por consiguiente una habitación para dos personas no es cómodo.
No tiene piscina
Los ascensores tenían problema frecuentemente

2026-03-15 • via Nuitee
E
Eduardo • couple • es
7
2026-03-13 • via Nuitee
H
Hilda • couple • mx
8
cumplidor
Pros:

la cama me parecio pequeña solicitamos una cama king size y me dijeron en recepcion que no las manejaban solamente habia queen, a mi me parecio que era matrimonial

Cons:

el tamaño de la cama...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

2026-03-13 • via Nuitee
J
Jose Manuel • family_with_children • mx
8
Excelente servicio del personal
Pros:

El personal es muy amable y servicial ...las instalaciones del lobby son muy cómodas y amplias ..

Cons:

Las habitaciones son muy pequeñas a pesar de que solicite una habitación doble para 4 personas era muy reducida, desde que llegamos al hotel de los dos elevadores que hay solo funcionaba uno, el segundo día de mi estancia se descompuso el único elevador funcional y me hicieron subir al piso 6 por escaleras lo cual se me hizo maratonico ...la comida del restaurante insípida y nada barata, preferí salir a comprar a un Oxxo a 3 cuadras de ahí...

2026-03-12 • via Nuitee
O
Oleksii • solo_traveller • cz
6
Cons:

The breakfasts were pretty bad.

2026-03-10 • via Nuitee
F
Fabrice • family_with_children • fr
8
Pros:

Chambre propre et bien équipée

Cons:

Accès difficile à l'hôtel samedi 07/03/26 car routes barrées par les forces de l'ordre pour des animations en ville

2026-03-10 • via Nuitee
P
Paula • solo_traveller • cr
8
2026-03-09 • via Nuitee