Fenix Hotel

Hotels
9.1 (472 reviews)
Queseras del Medio E 11-205 , Quito , ec

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast options
Good location
Comfortable accommodations
Cons:
Food quality could be better
Variability in room quality
Safety concerns at night
Basic breakfast options

Categories

Cleanliness
9.23
Overall clean with some complaints about specific room details.
Service
9.5
Most reviews mention friendly staff and great service overall.
Location
9.34
Good location but some concerns about safety at night.
Room Quality
8.69
Some issues with room reservations and noise in certain rooms.
Amenities
9.02
Good facilities but could improve food options.
Value for Money
8.88
Fair value but some mention of basic breakfast options.
Food and Beverage
8.63
Mixed reviews on food quality; some not satisfied.
Overall Experience
9.5
Generally a positive experience with several commendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:46

Property Description

Luxurious Accommodation:
Experience spacious rooms with contemporary design, flat-screen TVs, and comfortable work desks. Relax in the private bathroom with complimentary toiletries.

Dining and Events:
Indulge in a delicious breakfast buffet at Bennu Restaurant, offering a variety of national and international dishes. Host events in our spacious halls accommodating up to 250 guests.

Convenient Location:
Located in the heart of Quito, enjoy easy access to major attractions, convention centers, and institutions. Explore the vibrant December 6th Street just blocks away.

Book your stay at Fenix Hotel for a perfect blend of luxury, convenience, and top-notch service!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for US$15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 472 reviews
Cleanliness: 9.23
Service: 9.5
Location: 9.34
Room Quality: 8.69
Amenities: 9.02
Value for Money: 8.88
Food and Beverage: 8.63
Overall Experience: 9.5
M
Marcelo • couple • ec
10
2026-04-04 • via Nuitee
L
Lina • couple • ec
10
2026-04-02 • via Nuitee
J
Jennifer • extended_group • ec
10
2026-03-25 • via Nuitee
C
Charly Cevallos • couple • ec
10
Felicidades por el excelente servicio
Pros:

Desayuno fantástico.
Seguridad.
Amabilidad del personal.

2026-03-22 • via Nuitee
C
Cristina • solo_traveller • ec
10
Pros:

La atención del personal fue excelente desde el momento que llegué. La ubicación es perfecta para ir a conciertos en el Coliseo

2026-03-21 • via Nuitee
A
angelica • solo_traveller • co
10
2026-03-14 • via Nuitee
A
ANDREA • couple • ec
10
2026-03-13 • via Nuitee
C
Carolina • family_with_children • ec
10
Excelente
Pros:

Excelente la atención del personal, muy atento, es un gusto volver a hospedarme allí porque esta bien ubicado para los conciertos en el Coliseo.

2026-03-09 • via Nuitee
P
Pamela • solo_traveller • ec
10
Pros:

Excelente servicio y calidez por parte de todo el personal.

2026-03-09 • via Nuitee
E
ELSA PATRICIA TINOCO C • couple • ec
10
Asistimos a un concierto, la ubicación super buena. Las habitaciones amplias y muy confortables.
Pros:

Asistimos a un concierto, la ubicación super buena.
Las habitaciones amplias y muy confortables.

2026-03-06 • via Nuitee
R
Roberts • couple • ca
9
Pros:

4 star hotel at a star a 2 star price

2026-03-06 • via Nuitee
A
Aleksandr • extended_group • ru
6
2026-03-02 • via Nuitee
C
Camacho • couple • ec
9
2026-02-09 • via Nuitee
E
Evel • solo_traveller • ec
10
Excelente y confortable
Pros:

Todo excelente. El hotel en excelente ubicación. La habitación súper cómoda y silenciosa. Las camas super confortables. Limpieza impecable.

Cons:

Todo súper bien.

2026-01-19 • via Nuitee
H
HIDALGO • solo_traveller • ec
8
normal
Pros:

Soy vegano, y creo que deberían haber mas opciones disponibles para personas que no coman carnes, ni lácteos.

Cons:

me robaron a 2 cuadras del hotel, tal vez la ubicación no es la mejor, o tal vez el personal de recepción podría recomendar no salir a pie por los peligros.

2026-01-19 • via Nuitee
L
Luis Esteban • solo_traveller • ec
10
Calidez y comodidad
Pros:

La comodidad de la habitación junto con el trato por parte del personal

Cons:

Los huevos revueltos podrían mejorar un poco, se sentían muy industriales

2026-01-19 • via Nuitee
S
Shirley • couple • ec
10
Excelente
Pros:

La comodidad que tiene

Cons:

Todo estaba muy lindo, no había ningún problema

2026-01-19 • via Nuitee
A
Alejandra • extended_group • ec
6
Podría mejorar
Pros:

Me gustó la sala de billar y que estuvo limpio todo

Cons:

Completamente podría mejorar el desayuno, para lo que cuesta la estancia en relación a hoteles parecidos es bastante básico. El Internet era lento repetidamente

2026-01-19 • via Nuitee
M
Mauryrodv • couple • ec
10
Pros:

Buen servicio

2026-01-18 • via Nuitee
H
hernando • couple • co
10
2026-01-12 • via Nuitee