Sheraton Puerto Rico Resort & Casino

Resorts
•
Sheraton
8.9 (909 reviews)
200 Convention Boulevard , San Juan , pr

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great rooftop pool and amenities
Convenient location
Cons:
Some concerns about cleanliness issues
Room prices perceived as expensive

Categories

Cleanliness
8.75
General cleanliness to a high standard noted, but some reviews hinted at minor cleaning issues.
Service
9.22
Staff was consistently friendly and helpful, with specific praises for service quality.
Location
9.26
Conveniently located near attractions, providing easy access while maintaining a relaxing atmosphere.
Room Quality
8.71
Rooms are beautiful and comfortable, meeting expectations for a hotel of this standard.
Amenities
8.93
Rooftop pool and casino were highlights, though some amenities had mixed feedback.
Value for Money
8.39
Some reviews mention it being expensive, though many felt it was worth the price.
Food and Beverage
8.75
Generally good food options, with highlights on breakfast and restaurant quality.
Overall Experience
9.22
Majority of guests expressed a highly positive overall stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:27

Property Description

Luxurious Amenities and Entertainment Options

Sheraton Puerto Rico Convention Center Hotel & Casino offers a 4-story outdoor sundeck with an infinity pool, a vibrant casino, and a rejuvenating spa, ensuring guests have a plethora of entertainment options at their fingertips.

Elegant Guestrooms with Spectacular Views

The guestrooms at the hotel feature plush Sweet Sleeper Beds, floor-to-ceiling windows offering stunning city or bay views, and modern amenities like a 40-inch flat-screen TV and an iPod docking station, providing guests with a comfortable and luxurious stay.

Culinary Delights and Dining Experiences

From the casual poolside bar to the upscale Choices Restaurant serving American and Puerto Rican cuisine, Sheraton Puerto Rico Convention Center Hotel & Casino offers a diverse range of dining options to satisfy every palate, promising a delightful culinary experience for all guests.

Book your stay at Sheraton Puerto Rico Convention Center Hotel & Casino now to indulge in luxury, entertainment, and exquisite dining!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised that the hotel has an incidental hold of $100 per night.

The destination fee includes the following:


-Resort fee includes-· Daily complimentary shuttle to Escambron Beach and Old San Juan.

· Daily Yoga Classes

· Daily Aqua Fitness

· Daily Salsa Classes

· Enhanced high speed internet access in guestrooms and public areas of the hotel

· Two (2) Complimentary bottles of water in guest rooms, replenish daily.

· Coffee and tea service in the room, replenished daily

· Use fitness center open 24/7

· Use of towels and chaise lounges at our lavish sun and pool deck

· Free local calls, Toll free calls access



Rollaway: $40 per day
Early Check-ins and Late checkouts are based upon availability at an additional cost. Call 787-993-3641 for more information regarding cost.


When travelling with pets, please note that an extra charge of $20 per room, per night applies.
Please also note that a pet cleaning fee of $150 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 909 reviews
Cleanliness: 8.75
Service: 9.22
Location: 9.26
Room Quality: 8.71
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.75
Overall Experience: 9.22
J
Jeannette • couple • pr
10
Ubicado y vistas
Pros:

Ubicación excelente..!! Cerca de todo

2026-05-16 • via Nuitee
B
Baez • couple • us
10
2026-05-11 • via Nuitee
A
Adam • couple • us
10
Pros:

Clean and accessible

2026-05-10 • via Nuitee
7
771andryf • Solo travel • New Jersey
10
Definitely what you need.
Pros:

Great stay in the heart of Old San Juan. The location is perfect, close to everything, with beautiful views of the harbor. The rooms were comfortable, the staff was welcoming, and the overall experience felt easy and enjoyable. A solid choice when visiting the area.

2026-05-02 • via Tripadvisor
M
Mario L S • solo_traveller • pt
10
Pros:

Really good attention, quality of food and facilities

2026-05-02 • via Nuitee
R
Regina • couple • us
10
My stay was great.
Pros:

The location was great.

Cons:

The staff could have been more informative to let me know more of what was included with my stay.

2026-05-02 • via Nuitee
N
Nooshin • family_with_children • ca
10
2026-05-01 • via Nuitee
M
Mayra • solo_traveller • pr
10
Pros:

The Breakfast was excelent .The Infinity poil was excelent

2026-05-01 • via Nuitee
D
davidbR1033CO • Business
4
Garbage food and TV barely worked
Pros:

Room service food was worse than elementary school food. Prices are insane too. TV barely worked. Only good thing would be location but the amenities are trash for the price

2026-04-23 • via Tripadvisor
D
Darwin J • couple • pr
10
2026-04-21 • via Nuitee
B
bridgejz • Family • Bridgewater, New Jersey
10
Wow, a great resort destination!
Pros:

We had a fantastic stay. Upon arrival, the staff was very helpful in recommending places for lunch. The guest room was updated to contemporary style. It was clean and very comfortable. We had an awesome view of the T-Mobile center and convention center. Pool area deck was kept very well. Whirlpool was very popular, so maybe 1 more whirlpool would be nicer. the Choices restaurant servers were great. They were attentive and caring. My son has egg allergies and we told the waiter on it, then the chef came to our table to offer him egg free pastries. We were very thankful for the care that was provided. My son was happy about his meal. Another example of great service was, I reported the safe box was not working and a technician came to the room in no time and fixed it. This was around 9pm. A big thank you to all staff who work there. You made my stay great.

2026-04-14 • via Tripadvisor
M
manuela • family_with_children • ch
6
Das Hotel ist sehr gross und entsprechend viel Betrieb am Pool
Pros:

Das Frühstück war sehr gut.

Cons:

Leider hatten wir ein Zimmer mit schönen Bayblick, aber leider wurde die ganze Nacht auf der Bsustelle gegenüber gearbeitet. Und somit war es unmöglich zu schlafen.

2026-04-13 • via Nuitee
R
Renee • couple • us
10
Excellent stay.
Pros:

Very nice stay. I would definitely stay here again.

Cons:

Nothing

2026-04-11 • via Nuitee
D
Delvis • couple • pr
10
2026-04-08 • via Nuitee
N
Nicole • couple • us
10
The best stay ever!
Pros:

Promptness

Cons:

N/A

2026-04-05 • via Nuitee
J
JAMES • solo_traveller • us
7
Nice place to stay before a cruise. The staff was excellent
Pros:

Pool area

Cons:

Crowds

2026-03-31 • via Nuitee
Y
YARMILA • couple • pr
8
Muy buena
Pros:

Accesible y cómodo. Ubicación céntrica accesible a muchas áreas.

Cons:

Precio un poco alto

2026-03-28 • via Nuitee
D
daniellegC1403PX • Business
10
Bar service at the pool - top notch from Gabriel!
Pros:

Gabriel was a phenomenal server! We enjoyed our time at this hotel and the staff was so friendly and helpful. Thank you to all of them but especially, Gabriel at the pool bar.

2026-03-21 • via Tripadvisor
T
Thomas9621 • Family • Berwick, Southwest Nova Scotia, Nova Scotia
10
Pre-Cruise Day Pass
Pros:

I rented a cabana on ResortPass for a few hours here before my cruise from the Pan American Pier, which is maybe a 5 minute drive away. Getting here from Old San Juan was very easy and quick, and it was a nice place to stay whilst waiting to board the cruise. The cabana was comfortable, fruit bowl was mediocre, one bottle of water each was nice. Bar service and poolside food started at 11 and the nachos were good.

2026-03-16 • via Tripadvisor
W
Watts • couple • us
10
2026-03-13 • via Nuitee