Sheraton Puerto Rico Resort & Casino

Hotels
•
Sheraton
8.9 (882 reviews)
200 Convention Boulevard , San Juan , pr

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great rooftop pool and amenities
Convenient location
Cons:
Some concerns about cleanliness issues
Room prices perceived as expensive

Categories

Cleanliness
8.75
General cleanliness to a high standard noted, but some reviews hinted at minor cleaning issues.
Service
9.22
Staff was consistently friendly and helpful, with specific praises for service quality.
Location
9.26
Conveniently located near attractions, providing easy access while maintaining a relaxing atmosphere.
Room Quality
8.71
Rooms are beautiful and comfortable, meeting expectations for a hotel of this standard.
Amenities
8.93
Rooftop pool and casino were highlights, though some amenities had mixed feedback.
Value for Money
8.39
Some reviews mention it being expensive, though many felt it was worth the price.
Food and Beverage
8.75
Generally good food options, with highlights on breakfast and restaurant quality.
Overall Experience
9.22
Majority of guests expressed a highly positive overall stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:27

Property Description

Luxurious Amenities and Entertainment Options

Sheraton Puerto Rico Convention Center Hotel & Casino offers a 4-story outdoor sundeck with an infinity pool, a vibrant casino, and a rejuvenating spa, ensuring guests have a plethora of entertainment options at their fingertips.

Elegant Guestrooms with Spectacular Views

The guestrooms at the hotel feature plush Sweet Sleeper Beds, floor-to-ceiling windows offering stunning city or bay views, and modern amenities like a 40-inch flat-screen TV and an iPod docking station, providing guests with a comfortable and luxurious stay.

Culinary Delights and Dining Experiences

From the casual poolside bar to the upscale Choices Restaurant serving American and Puerto Rican cuisine, Sheraton Puerto Rico Convention Center Hotel & Casino offers a diverse range of dining options to satisfy every palate, promising a delightful culinary experience for all guests.

Book your stay at Sheraton Puerto Rico Convention Center Hotel & Casino now to indulge in luxury, entertainment, and exquisite dining!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised that the hotel has an incidental hold of $100 per night.

The destination fee includes the following:


-Resort fee includes-· Daily complimentary shuttle to Escambron Beach and Old San Juan.

· Daily Yoga Classes

· Daily Aqua Fitness

· Daily Salsa Classes

· Enhanced high speed internet access in guestrooms and public areas of the hotel

· Two (2) Complimentary bottles of water in guest rooms, replenish daily.

· Coffee and tea service in the room, replenished daily

· Use fitness center open 24/7

· Use of towels and chaise lounges at our lavish sun and pool deck

· Free local calls, Toll free calls access



Rollaway: $40 per day
Microwave: $30 per day
Refrigerator: $30 per day
Early Check-ins and Late checkouts are based upon availability at an additional cost. Call 787-993-3641 for more information regarding cost.


When traveling with pets, please note that an extra charge of $20 per room, per night applies.
Please also note that a pet cleaning fee of $150 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 882 reviews
Cleanliness: 8.75
Service: 9.22
Location: 9.26
Room Quality: 8.71
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.75
Overall Experience: 9.22
J
Johanna • solo_traveller • pe
8
2026-02-14 • via Nuitee
C
Christine • family_with_children • gb
10
Pros:

Quality of rooms and facilities

Cons:

Nothing to dislike

2026-02-09 • via Nuitee
T
Tamieka • couple • us
10
Great stay. Clean. Nice. Convenient. Good food.
Pros:

Location, Food, Customer Service, Clean Room and Amenities.

Cons:

N/A

2026-01-31 • via Nuitee
5
504jeffu • Family
10
resort day pass
Pros:

Gabriel the pool server was amazing on our day pass along with the manger and bell hops!! Made our visit wonderful! Quick service and welcoming atmosphere

2026-01-25 • via Tripadvisor
F
FleetianFamily • Couples
10
Stranded but felt right at home!
Pros:

We were stranded in PR due to winter storm Fern so we had to wait for our flight by the pool ;) I always check reviews and read about Gabriel and his fantastic poolside service. We were lucky enough to be in his section and the reviews were spot on...he's friendly, attentive, chill and he took great care of us. BETTER service, food and drinks than the cruise we were just on! Way better!!! Front desk was fantastic as well... they gave us pool access while we waited for our room. Sheraton made us feel welcome and right at home during a time that otherwise would be stressful and unnerving. Thank you!!! ❤️

2026-01-25 • via Tripadvisor
A
Amarylis • couple • pr
10
2026-01-25 • via Nuitee
V
Vimal • family_with_children • ca
8
Pros:

pool

Cons:

none

2026-01-23 • via Nuitee
E
Emmanuel • couple • pr
10
Pros:

The services the staff was great,very helpful and so kind with us will recommend 100%

2026-01-20 • via Nuitee
D
David • couple • us
10
2026-01-20 • via Nuitee
E
Eric • couple • pr
1
2026-01-19 • via Nuitee
J
Jerry • family_with_children • pr
10
2026-01-19 • via Nuitee
C
Cindy • couple • us
8
2026-01-19 • via Nuitee
N
Nestor • couple • pr
10
Excelencia total
Pros:

Súper cómoda, personal excelente, bastante variedad, y buena información con personal y en televisión

2026-01-19 • via Nuitee
O
Omayra • family_with_children • us
9
2026-01-19 • via Nuitee
C
Carolina • family_with_children • pr
10
Cons:

Las horas de Check in y check out, deben ser el check out por lo menos 12 o 1 pm

2026-01-19 • via Nuitee
A
Amarilys • extended_group • pr
10
La mejor estadía para mis vacaciones.
Pros:

Me gustó todo.

2026-01-19 • via Nuitee
J
Jernilia • family_with_children • pr
9
2026-01-19 • via Nuitee
M
Marilian • family_with_children • pr
5
Party
Pros:

La atención de los empleados

Cons:

Precio del
Buffet de desayuno

2026-01-19 • via Nuitee
C
Chelsy • family_with_children • us
8
2026-01-19 • via Nuitee
U
unmannedcat • Solo travel • London, England
6
Beware the king rooms with 'bay view' and 'balcony' on the 4th floor!
Pros:

I stayed at the Sheraton as a solo traveller for three nights in January 2026.

As it was a special occasion, I paid extra for a king room with a balcony and a bay view. I booked via Booking.com and this room was advertised with images of an expansive view across the San Juan bay. Most of the rooms at the Sheraton do not have balconies, and this was a luxury I was happy to pay more for.

Upon check-in, I was allocated a room on the 4th floor - the same floor as the pool - and when I stepped into my room, I discovered that my 'bay view' was in fact a view... of some shrubs. My 'balcony' was in fact a shared terrace with all the other rooms on that floor, with no furniture, and direct access to the public pool area.

Immediately, I figured that my room had been allocated incorrectly, so I dragged my suitcases back down to the lobby and asked the member of staff at check-in if there had been a mistake. I was informed, quite brusquely, that no, the room was correct. It was, actually, a 'bay view' room.

Perhaps it was, if you were willing to leave your room door open and walk 40m across to the edge of the pool deck, but it certainly wasn't what had been advertised - and having paid extra for a balcony and a view, I wasn't willing to accept this. Although I was told, somewhat sternly, that the hotel was fully booked, the member of staff was able to reallocate my room, and I was offered a room with two queen beds on the 11th floor.

This room was, in fact, what was advertised - with a balcony, and an expansive bay view.

So this wasn't the start to my stay which I'd hoped for. I would advise the hotel to make sure they're advertising their rooms correctly, and with the correct images. While I'm sure that some people may appreciate a room with direct access to the pool deck, this wasn't what I'd wanted, nor booked and paid extra for.

Aside from this inconvenience, my stay at the Sheraton was pleasant enough. It's quite a 'business' hotel due to its close proximity to the convention centre. The pool and pool bar are clean and pleasant, and although the hotel doesn't provide the same level of 'vacation vibes' as some of the resort hotels out in Isla Verde, it benefits from a much more central location. The rooms are clean, modern, and well maintained. The bay view is quite a bonus if you enjoy spotting planes and cruise ships from your room! The hotel can get very busy some nights with visitors to the casino, but is a decent place to stay if you want to be close to the action of San Juan. Overall I would recommend it, but be careful with your room choice, and absolutely do not accept a 'shrub' view when you've been advertised a 'bay' view and a balcony!

2026-01-18 • via Tripadvisor