Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG

Hotels
•
IHG
8.6 (120 reviews)
9420 E Independence Blvd, Matthews, North Carolina, 28105 , Matthews , US
1-704-443-3100

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Facilities

Free breakfast
Fitness facilities
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Wheelchair accessible
Fitness facilities
Conference space
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly and helpful staff
New amenities
Cons:
Noise issues from other guests
Expensive for the value

Categories

Cleanliness
8.81
The hotel was very clean, which positively impacted the cleanliness rating.
Service
9.28
Staff was friendly and helpful, contributing to a positive service experience.
Location
8.82
Standard quality for this hotel tier.
Room Quality
7.77
Noise issues reported affected the overall room quality perception.
Amenities
8.8
Newer amenities available and generally well-received.
Value for Money
7.76
Some guests felt the hotel was expensive and not worth the cost.
Food and Beverage
8.81
Standard quality for this hotel tier.
Overall Experience
8.78
Mixed experience due to room noise issues and service response, but the cleanliness and staff were a plus.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:10

Property Description

Recreational Amenities and Views
Embrace relaxation at the 24-hour fitness center or savor the scenery from the terrace.

Complimentary Breakfast and Featured Services
Start your day with a free on-the-go breakfast and enjoy services like dry cleaning, newspapers, and a business center.

Convenient Features and Comfortable Stays
Get cozy in one of the 89 rooms with free Wi-Fi, flat-screen TVs, and amenities like refrigerators and desks. Enjoy local calls and cable programming for your entertainment.

Begin your ideal stay by booking now at Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 120 reviews
Cleanliness: 8.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 8.8
Value for Money: 7.76
Food and Beverage: 8.81
Overall Experience: 8.78
B
Brian
4
Pros:

They charge me twice and acted like it was normal a day later I still don see my refund and and worker told me that don’t normally happing sooo…

2025-10-11 • via Nuitee
T
Tareta
8
Pros:

Parking was convenient. I did not have breakfast.

2025-10-10 • via Nuitee
C
Conzie
10
Pros:

Great stay

2025-10-07 • via Nuitee
M
Marian • family
10
Pros:

Safe and clean
Betty's front desk was very nice

2025-09-23 • via Nuitee
B
Brenda • family
2
Pros:

We chose this hotel because of the excellent reviews. I have a fussy mother so she has to stay in nicer hotels. The hotel is nice, newer amenities but extremely noisy. We were on the second floor and didn’t sleep all night because of the people above us. We asked to be moved but they said they only had first floor, no sense in that. Second night the room was full the smell of weed from someone smoking next door. We told the staff and they denied it. We won’t be back. This hotel is expensive and not worth it in my opinion.

2025-09-18 • via Nuitee
L
Len
10
Pros:

The hotel was very clean, and the staff was very friendly and helpful.

2025-09-05 • via Nuitee
C
Christine • family
10
Pros:

This was an excellent stay! I would recommend this hotel for the employees that work there, very accommodating! Very clean!

2025-07-16 • via Nuitee
P
Pauline
8
Pros:

The staff was extremely helpful in making sure that I was taken care of. My room was very comfortable and the breakfast buffet excellent. Nice to be taken care of away from home.

Thank You!!

2025-07-15 • via Nuitee
K
Kathy • partner
10
Pros:

Na

2025-07-14 • via Nuitee
G
Ghamdan
8
Pros:

It’s okay

2025-06-27 • via Nuitee
W
whitney
10
Pros:

The room was clean and convenient. It was near all sorts of shopping and restaurants. The breakfast was great and had a lot of selection!

2025-06-18 • via Nuitee
R
Randy
10
Pros:

Always enjoy my stay ..Excellent staff

2025-06-12 • via Nuitee
C
Charletta • friends
6
Pros:

Na

2025-06-09 • via Nuitee
N
Neema • family
8
Pros:

The staff were extremely friendly and accommodating.

2025-05-27 • via Nuitee
E
Edwina • family
8
Pros:

Then rooms are spacious and had enough towels even is it’s2 people. The place was clean and I felt sane

2025-05-19 • via Nuitee
B
Brian
4
Pros:

Dirty desk, no free WiFi. Sugar cookies! I am not 3

2025-05-10 • via Nuitee
R
Ryan
4
Pros:

Waaay too overpriced for what it is.

2025-04-29 • via Nuitee
A
Alexandra
10
Pros:

The property was clean, quiet,

2025-04-29 • via Nuitee
D
David
10
Good sleep
Pros:

Great place to stay.

2025-04-21 • via Nuitee
K
Kelly
8
Pros:

Staff seemed a little overwhelmed. Lots of kids there making a ruckus late into the evening. Tried to get the staff to intervene but they were overwhelmed by late night check ins so I had to address it myself as we needed to get some sleep for our early morning wake up. Probably need to explain to groups about the expectation for quiet hours after 10pm.

2025-04-19 • via Nuitee