Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG

Hotels
•
IHG
8.9 (120 reviews)
9420 E Independence Blvd, Matthews, North Carolina, 28105 , Matthews , US
+1 704-443-3100

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Facilities

Fitness facilities
Conference space
Fireplace in lobby
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
24-hour business center
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk staff (multiple mentions)
Very clean property, rooms and lobby
Comfortable beds and good room comfort
Great breakfast/buffet with good selection
Convenient parking and good location near shopping/restaurants
Cons:
Perceived poor value / overpriced; at least one double-charge incident
Noise issues (loud guests, late-night disturbances) and reports of weed smell
Occasional lack of housekeeping and overwhelmed staff during busy periods
Some amenity complaints (no free WiFi, questions about pool type), isolated cleanliness issue (dirty desk)

Categories

Cleanliness
9.2
Multiple reviews explicitly praise cleanliness (rooms, lobby, property described as very clean); isolated mention of a 'dirty desk' noted but overall impressions are positive.
Service
10
Many comments highlight excellent, friendly and very helpful front desk staff (Betty named positively, several mentions of staff going above and beyond); isolated negative service notes (double charge, overwhelmed staff, no housekeeping) exist but the majority sentiment favors strong service.
Location
9
Location is noted as convenient—near shopping, restaurants and with large/accessible parking; traffic in the area mentioned as a minor challenge but overall location is seen as positive.
Room Quality
9.1
Rooms described as comfortable, modern, spacious with very comfortable beds and good shower pressure; few minor grievances about shower heads or soap but overall room quality is strong.
Amenities
8.4
Amenities generally positive (breakfast buffet, pool mentioned), but some negatives (question about pool type, no free WiFi, occasional lack of housekeeping) reduce the score slightly.
Value for Money
7
Several guests explicitly called the hotel overpriced and one noted being charged twice with delayed refund — clear negative sentiment on perceived value.
Food and Beverage
9.7
Breakfast is repeatedly praised as great with good selection and some reviewers specifically call the buffet excellent; overall F&B sentiment is strongly positive.
Overall Experience
8.8
Most stays are described positively (clean, comfortable, helpful staff), but noise issues (loud guests above, weed smell) and billing/value complaints temper the overall experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Recreational Amenities and Views
Embrace relaxation at the 24-hour fitness center or savor the scenery from the terrace.

Complimentary Breakfast and Featured Services
Start your day with a free on-the-go breakfast and enjoy services like dry cleaning, newspapers, and a business center.

Convenient Features and Comfortable Stays
Get cozy in one of the 89 rooms with free Wi-Fi, flat-screen TVs, and amenities like refrigerators and desks. Enjoy local calls and cable programming for your entertainment.

Begin your ideal stay by booking now at Holiday Inn Express & Suites Charlotte Southeast - Matthews, an IHG Hotel.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.9
Based on 120 reviews
Cleanliness: 9.2
Service: 10
Location: 9
Room Quality: 9.1
Amenities: 8.4
Value for Money: 7
Food and Beverage: 9.7
Overall Experience: 8.8
B
Brian
4
Pros:

They charge me twice and acted like it was normal a day later I still don see my refund and and worker told me that don’t normally happing sooo…

2025-10-11 • via Nuitee
T
Tareta
8
Pros:

Parking was convenient. I did not have breakfast.

2025-10-10 • via Nuitee
C
Conzie
10
Pros:

Great stay

2025-10-07 • via Nuitee
M
Marian • family
10
Pros:

Safe and clean
Betty's front desk was very nice

2025-09-23 • via Nuitee
B
Brenda • family
2
Pros:

We chose this hotel because of the excellent reviews. I have a fussy mother so she has to stay in nicer hotels. The hotel is nice, newer amenities but extremely noisy. We were on the second floor and didn’t sleep all night because of the people above us. We asked to be moved but they said they only had first floor, no sense in that. Second night the room was full the smell of weed from someone smoking next door. We told the staff and they denied it. We won’t be back. This hotel is expensive and not worth it in my opinion.

2025-09-18 • via Nuitee
L
Len
10
Pros:

The hotel was very clean, and the staff was very friendly and helpful.

2025-09-05 • via Nuitee
C
Christine • family
10
Pros:

This was an excellent stay! I would recommend this hotel for the employees that work there, very accommodating! Very clean!

2025-07-16 • via Nuitee
P
Pauline
8
Pros:

The staff was extremely helpful in making sure that I was taken care of. My room was very comfortable and the breakfast buffet excellent. Nice to be taken care of away from home.

Thank You!!

2025-07-15 • via Nuitee
K
Kathy • partner
10
Pros:

Na

2025-07-14 • via Nuitee
G
Ghamdan
8
Pros:

It’s okay

2025-06-27 • via Nuitee
W
whitney
10
Pros:

The room was clean and convenient. It was near all sorts of shopping and restaurants. The breakfast was great and had a lot of selection!

2025-06-18 • via Nuitee
R
Randy
10
Pros:

Always enjoy my stay ..Excellent staff

2025-06-12 • via Nuitee
C
Charletta • friends
6
Pros:

Na

2025-06-09 • via Nuitee
N
Neema • family
8
Pros:

The staff were extremely friendly and accommodating.

2025-05-27 • via Nuitee
E
Edwina • family
8
Pros:

Then rooms are spacious and had enough towels even is it’s2 people. The place was clean and I felt sane

2025-05-19 • via Nuitee
B
Brian
4
Pros:

Dirty desk, no free WiFi. Sugar cookies! I am not 3

2025-05-10 • via Nuitee
A
Alexandra
10
Pros:

The property was clean, quiet,

2025-04-29 • via Nuitee
R
Ryan
4
Pros:

Waaay too overpriced for what it is.

2025-04-29 • via Nuitee
D
David
10
Good sleep
Pros:

Great place to stay.

2025-04-21 • via Nuitee
K
Kelly
8
Pros:

Staff seemed a little overwhelmed. Lots of kids there making a ruckus late into the evening. Tried to get the staff to intervene but they were overwhelmed by late night check ins so I had to address it myself as we needed to get some sleep for our early morning wake up. Probably need to explain to groups about the expectation for quiet hours after 10pm.

2025-04-19 • via Nuitee