Hotel Riu Tikida Palmeraie - All Inclusive

Propreté et professionnalisme des serveurs restaurants . Propreté des chambres au quotidien .

Travelled to Marrakech or the first time. Decided to play it safe as single parent and chose this hotel.
Grounds are fabulous and we were amazed by the wildlife in an around the ponds. My daughter loved the toads in the evening. The gardens were stunning and the attention to detail in decor throughout was perfect. Best sunrise ever!.
Room was very good. Super comfortable beds and huge balcony overlooking the garden area. I cannot fault the hotel for adhering to my room requests ( high floor, quiet area, nice view).
The biggest issue was the sunbed situation at the pool. Not enough ground was utilised . Felt cramped on top of each other despite the huge size of pool. Pool size was great. Don't think we've been anywhere with such a large pool. However, finding a spot with a decent lounger and shade proved challenging. Had some lovely mornings here but it wasn't the most relaxing of places.
Food was a huge let down. Just no flavour! Felt very beige; catering to the masses.. Limited local variety which is a shame as food outside the resort was outstanding.The evening dining room felt stale . Daytime dining felt rushed . Lovely decor but not attentive service. Only saved by the Moroccan al a carte. Drinks were good, particularly from the lobby bar. Mint tea was lovely at lunch. Service by the pool not the best.
Reception staff and maids were fabulous. No other outstanding service noted.
Hotel served as a base to and from the city. Used shuttle bus there and taxi back. The shuttle bus was a great service.Spent more time outside the hotel than in it. Ventured to Jema el Fna self guided. Go daytime and evening to get the full experience. New area ( Gueliz?) was nice too,with lots of bars and restaurants.Booked excursions through get your guide which were all brilliant ( city cycling tour, sunset camel and quads with fire show). Really enjoyed discovering the city and it's surroundings.
I wouldn't have wanted to be stuck in this hotel for a week without venturing out. Can't comment on kids club or entertainment. Couldn't find much information around even though we had the RIU app. This didn't matter to us, we were more interested in site seeing.
I had a good deal through the RIU website so it did work out good value, despite my disappointment at food and staff attentiveness.
Probably wouldn't stay here again but will return to Marrakech.

Propreté, service , personnel

Temu Riu. Not a 4 star, 3 at best. Food not Riu standard, hotel not Riu standard, pool needed cleaning, rooms a bit shabby, food requires some taste, Italian needs some Italian input. Come on Riu sort it out. As for the qualified electricians sorting the pool lights (that just floated about in the pool) they doubled as lifeguards and god help anyone that needed saving, more interested in topping up their tans .

Perfect location about 10/15 mins outside of Marrakech but the hotel had a shuttle bus to the centre of Marrakech or we used the taxi which are outside the hotel and we did a deal with the driver which was more safer and when we went into Marrakech we agreed a time for him to pick us up. Super big room with a big bathroom. Staff all very welcoming and friendly but thing one of the main things which let us down was the entertainment staff drinking on the job and the so called shows were let down because of the World Cup which they had on in the lobby bar and the show room. And they didn’t bring any acts in from outside like in other holidays we have had dance groups and fire eaters come in. The spa was lovely too I had a sugar and honey scrub felt amazing. I’ve never been to a hotel so Clean. We had 2 meals at the Moroccan restaurant which was lovely. Great food abit mean on drink pours. Only three things let the hotel down no food provided after arriving late, rubbish entertainment and no
courtesy room to change at after being at the pool all day and about to head to the airport. If you did want one you had to pay Extra. Which we didn’t we got told to shower and change in the indoor swimming pool which was the wrong place we had been told the right place was in the gym changing rooms. But overall I would go back to this hotel and it’s clear why so many people do go back every year. We met someone who had been 17 times. Got a huge swimming pool only 2 things it’s missing really is a good entertainment and maybe a games room like pool or air hockey. I’d give this hotel a 4.5 out of 5

But great atmosphere in the hotel everyone so helpful and friendly

I actually liked everything, everyone was so kind, the vibes were so great, hope to go back again as soon as possible

Le sourire du personnel

We stayed for two weeks , from the minute we arrived to leaving we were made to feel welcome by all staff
Some rooms could do with a bit of updating but did not hinder our stay rooms so clean comfortable and really big plenty space
The gardens etc were beautiful well kept
The food was so nice plenty for everyone to choose from
We did the Moroccan restaurant absolutely delicious
Amazing hotel staff definitely be returning

The pool and lobby bar.

Rien

L’hotel jolie et propre, les serveurs très souriants, les animateurs tres gentille.

Les piscines sont grandes et adaptés à tous les âges.
Les enfants ont bien profité, même ma petite de 12 mois.
Mon grand de 5 ans ne voulait pas rentrer à la maison. Il dit que c'est la meilleure piscine du monde entier :)

L’emplacement