Sapporo Excel Hotel Tokyu

Hotels
8.5 (520 reviews)
Chuo-ku Minami 8-jo Nishi 5-420 , Sapporo , jp

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Children allowed

Facilities

Free beach shuttle
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly service
Good breakfast
Value for money
Cons:
Cleanliness issues
Location slightly away from center

Categories

Cleanliness
7.58
Several reviews mentioned cleanliness issues, including a dirty sink.
Service
9.05
The service was frequently praised for politeness and responsiveness.
Location
8.59
The location was decent, with some reviews mentioning it's slightly away from the bustling area.
Room Quality
8.54
Rooms were generally noted as clean, spacious, and comfortable.
Amenities
8.07
Amenities were mentioned positively, though some guests noted missing items.
Value for Money
9.03
Many guests expressed satisfaction with the value they received.
Food and Beverage
8.58
Breakfast received positive remarks for variety and taste.
Overall Experience
8.55
Most guests expressed a likelihood to return and overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:55

Property Description

Convenient Location
Situated just minutes away from Nakajima Koen and Susukino Stations, Sapporo Excel Hotel Tokyu offers easy access to key transportation hubs, making it a perfect choice for travelers looking to explore the city hassle-free.

Modern Amenities
Enjoy the comfort of well-equipped rooms featuring free Wi-Fi, private bathrooms, and essential amenities like cable TV and a refrigerator. The hotel's skier’s locker room and vending machines add convenience to your stay.

Culinary Delights
Indulge in a blend of Western and Japanese cuisines at the hotel's restaurants, complemented by a cozy ambiance at the Maple Bar. With a tour to Moiwa Mountain and Nakajima Park just steps away, your stay promises both relaxation and adventure.

Book your stay at Sapporo Excel Hotel Tokyu now for a memorable experience!

Important information:

Please note that the property offers breakfast buffets. Depending on the circumstances, the property may serve a set breakfast meal alternatively.

The free shuttle is available to/from JR Sapporo Train Station at regular times. The shuttles are available on a first-come, first-served basis. Please contact the property for departure times.

Notice of power outage work (daytime) and request for cooperation
Please note that we will carry out inspection work according to the following points due to maintenance and inspection work,
[Work date] November 14, 2022 (Monday)
[Power outage time] From 11:30 a.m. to 3:00 p.m.
[Details of power outage] All electrical connections in the guest room cannot be used. *Customers using electrical products (computers, etc.) are asked to unplug them from the outlet during the above hours. The temperature in the room cannot be adjusted. Hot water supply facility cannot be used. (There is no hot water)
[Elevator suspension] *Operating hours are subject to change depending on the situation.
・It cannot be used from around 11:30 am to around 11:40 am.
・Cannot be used from 12:30pm to 3:00pm.
*Commercial elevators are available from around 2:30pm to around 3:00pm, so please inquire at the front desk.
[Information on other service systems]
・Pay broadcasting will end around 11:00 am. (It will be broadcast normally from around 15:00 pm)
・Vending machines and ice machines cannot be used from 11:30 a.m. to 3:00 p.m.
・Tower parking cannot be used from 12:30 am to 2:30 pm. *Customers planning to depart during the above times are kindly requested to use the outside parking space.
・You can use the room phone as usual.

Please note that restaurant Lavre and Japanese restaurant Karamatsu will be closed for lunch from 11:30 a.m. to 3:00 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.5
Based on 520 reviews
Cleanliness: 7.58
Service: 9.05
Location: 8.59
Room Quality: 8.54
Amenities: 8.07
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 8.55
C
Cain • family_with_children • us
9
Great location, good price, nice place.
Pros:

This is a big hotel with lots of tour groups...But a very nice place for a very good price. The whole place is very clean and efficient.
We used the parking service which is, as my son described it, a sort of car vending machine. You drive in, get a ticket, and the gate closes. What happens? You dont know or care. When you return you hand the gentaleman a ticket and poof...your car is back. We noticed a completely empty lot across the street that charged 1/3 of what we paid but how often do you get to use a car vending machine?

Cons:

There was a bit of waiting for an elevator when a large tour group was trying to get upstairs all at once. This was minor. Its a good value.

2026-03-14 • via Nuitee
Y
Yukiko • family_with_children • jp
8
Pros:

札幌駅から送迎あり
朝御飯最高ですね
スパークリングワイン朝あり優雅

Cons:

少し古い　掃除は完璧

2026-03-14 • via Nuitee
K
Kimie • couple • jp
7
楽しかった
Pros:

駅から近くて、夜遅くのチェックインにもすぐに対応してくれた。チェックアウトの際タクシーの手配もしてくださいました。部屋も広くて良かった。

Cons:

お風呂のお湯を貯めるのが低くて浸かれなかった。海外の方ようなのかな。

2026-03-14 • via Nuitee
L
LUIS MIGUEL • couple • ph
10
Amazing staff that helped us during checkin. Place was amazing. Made us very relaxed during our whole stay.
Pros:

Great property near Susukino, but still located in a more quiet location by the park

2026-03-14 • via Nuitee
Y
YAMAMOTO • family_with_children • jp
7
2026-03-14 • via Nuitee
K
Kohei • family_with_children • jp
10
Pros:

札幌に行くときはよく利用しています。駅から近く、部屋の広さ、清潔さも十分です。

Cons:

乳液や化粧水のアメニティも部屋にあると嬉しいです。

2026-03-10 • via Nuitee
M
MAKOTO • family_with_children • jp
10
Pros:

部屋が広い

Cons:

レストランにあったチョコソースの出が良すぎて危険

2026-03-09 • via Nuitee
Y
Yamaguchi • family_with_children • jp
8
2026-03-06 • via Nuitee
石戸谷 • solo_traveller • jp
8
2026-03-06 • via Nuitee
Y
Yumiko • family_with_children • jp
9
2026-03-05 • via Nuitee
K
Kaku • solo_traveller • jp
8
満足
Pros:

朝食がおいしかった。スタッフさんも親切

Cons:

部屋のタオル類を2セットずつ置いてほしかった。

2026-03-04 • via Nuitee
K
Kati • couple • de
9
Pros:

Das Hotel erreicht man vom Bahnhof aus gut mit der Metro. Unser Zimmer war komfortabel. Wir sind sehr freundlich empfangen worden.

2026-03-04 • via Nuitee
K
Keiichi • family_with_children • jp
9
Pros:

朝食、フロントに問い合わせたときの対応、4台あるためエレベーター待ちのストレスなし

Cons:

なし

2026-03-02 • via Nuitee
T
Takeshi • extended_group • jp
8
2026-03-02 • via Nuitee
K
kozue • family_with_children • jp
9
2026-03-01 • via Nuitee
T
Takashi • solo_traveller • jp
9
快適
Pros:

部屋が広い、水くれる、タオルの入れ替えスタップの感じが良かった

Cons:

テレビでYouTubeが見れなかった

2026-02-28 • via Nuitee
F
Frederic • couple • ch
9
Hotel parfait pour un court séjour à Hokkaido
Pros:

Petit déjeuné correcte, beaucoup de choix mais salle un peu bruyante, Le personnel est serviable et arrangeant, nous avons pu déposé nos valises un jour avant notre arrivée ce qui nous a permis de faire un déplacement sans nos grosses valises.

Cons:

Les abords de l'hôtel où la neige et la glace n'est pas déblayée des trottoirs. Ce n'est pas directement lié à l'hôtel mais plutôt à la municipalité qui ne met pas les moyen nécessaires.

2026-02-28 • via Nuitee
R
Riya • couple • gb
8
Nice stay
Pros:

Nice room, had a mini fridge, clean, very lovely staff

Cons:

A bit far out, we got the room on a discount but I don’t think it would be worth full price

2026-02-28 • via Nuitee
T
Takashi • solo_traveller • jp
8
全教科80点の優等生
Pros:

アクセス、周辺環境

Cons:

コップが汚かった

2026-02-28 • via Nuitee
忍 • family_with_children • jp
9
2026-02-28 • via Nuitee