Mercure Penang Beach

Hotels
•
Mercure
7.9 (3909 reviews)
505, Jalan Tanjung Bungah , George Town , MY
+60 4-371 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
friendly staff
great location
clean rooms
spacious accommodations
Cons:
poor food quality
dirty rooms
unfriendly service reported

Categories

Cleanliness
7.31
Overall sentiment reflected concern about dirty rooms and poor maintenance.
Service
8.78
Staff were reported to be friendly and helpful despite some negative experiences.
Location
8.82
Convenient location mentioned in multiple reviews, close to beaches and attractions.
Room Quality
7.77
Rooms were generally clean and comfortable, but issues with soundproofing were noted.
Amenities
8.3
Positive reviews about the swimming pool and facilities.
Value for Money
7.26
Concerns mentioned regarding pricing and certain amenities not meeting expectations.
Food and Beverage
6.81
Multiple complaints about food quality and options.
Overall Experience
8.18
Mixed experiences with highlights on staff friendliness and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:27

Property Description

Elegant Accommodations

Mercure Penang Beach offers elegantly furnished guestrooms ideal for a relaxing stay. Each cosy air-conditioned room features modern interiors and furnishings, equipped with amenities like a personal safe, flat-screen TV, and tea/coffee making facilities.

Convenient Location

Situated just a short drive from popular attractions like Batu Feringghi and Georgetown, Mercure Penang Beach provides easy access to explore the best of Penang. Additionally, the hotel's proximity to Straits Quay Mall, Convention Centre, and Penang International Airport ensures convenience for guests.

Relaxing Facilities

Guests can unwind at the spacious outdoor swimming pool or stay active at the on-site fitness centre. The hotel also offers dining options at The Ombak restaurant and 24-hour room service for a delightful culinary experience.

Book your stay at Mercure Penang Beach now for a memorable Penang getaway!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective from 1 July 2022, please note that there will be a Local Government Fee of MYR 3 per room night imposed by the City Council of Penang. This payment is not included in the room rate and should be made upon check-in at Mercure Penang Beach.
Please note that the property does not accept third party payment cards. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival: 1) Authorization letter with cardholder's signature 2) Copy of the cardholder's card (front and back of card with cardholder's signature) Please note that hotel may contact the cardholder for verification purposes. For security purposes, credit cards use for Non-Refundable bookings must also be presented when checking in.

1. Ombak Restaurant Outdoor: Closed 18–29 Aug 2025 (Indoor remains open)
2. ByTheBeach Bar Terrace: Closed 18–22 Aug 2025 (Indoor remains open)
3. Public Area near Beach Access: Open 27–29 Aug 2025 (Construction activity expected)

Swimming pool
Closed from Monday, August 25th, 2025 until Tuesday, August 26th, 2025


Kindly note that we are a cashless hotel.

All payments including room, deposits, and restaurant and bar purchases must be made using one of the following methods:
Visa, Mastercard, American Express, Online Transfer, Global Payment Link, Touch ’n Go, DuitNow QR, or other major e-walletsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

7.9
Based on 3909 reviews
Cleanliness: 7.31
Service: 8.78
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 6.81
Overall Experience: 8.18
P
Puteri • couple • my
10
Very recommended, staff assist when i wrong date and they’re friendly and helpful throughout our stay.
Pros:

A huge thank you to the hotel team for your kindness, understanding and excellent assistance. We accidentally booked the wrong dates, but the staff were incredibly helpful, patient and understanding in resolving the issue

2026-10-30 • via Nuitee
M
muhammad bin • couple • my
7
2026-10-30 • via Nuitee
R
Rahim • family_with_children • my
10
Pros:

Good

Cons:

No

2026-10-30 • via Nuitee
N
nur elia ewanie • couple • my
8
2026-10-29 • via Nuitee
A
Azim Fitri • couple • my
9
Pros:

Room very clean

2026-10-28 • via Nuitee
M
Muhammad • couple • my
10
2026-10-28 • via Nuitee
S
Shaadah • couple • my
2
2026-10-27 • via Nuitee
M
Muhammad Akram • couple • my
1
2026-10-27 • via Nuitee
F
Fatimah • family_with_children • my
10
2026-10-27 • via Nuitee
A
Azizi Shamil • solo_traveller • my
9
2026-10-26 • via Nuitee
R
ROSNA • couple • my
9
2026-10-26 • via Nuitee
N
Nur Hidayah • couple • my
8
overall good
Pros:

everything good , the room, the breakfast and the location, we can directly access the beach, i loved it

2026-10-25 • via Nuitee
N
Nurul • family_with_children • my
10
2026-10-24 • via Nuitee
N
Nor Azilah • solo_traveller • my
9
2026-10-23 • via Nuitee
S
Simanta • solo_traveller • in
6
Location and view good, staffs can improve quite bit and food okay okay.
Pros:

Location and the view

Cons:

Staffs, specially House Keeping and Restaurant & Bar

2026-10-23 • via Nuitee
N
Nasha • family_with_children • my
10
2026-10-23 • via Nuitee
Z
Zaid • couple • my
9
2026-10-23 • via Nuitee
N
NOOR ADIBAH • couple • my
10
2026-10-22 • via Nuitee
A
Aimi Syakirah • solo_traveller • my
9
2026-10-22 • via Nuitee
J
JASON LIM • extended_group • my
9
2026-10-21 • via Nuitee