Share this hotel
Facilities
Property facilities
-
Fitness facilities
-
WiFi available
-
Parking
-
Free Parking
-
Non-smoking rooms
-
Air conditioning
-
Fitness center
-
Swimming pool
-
24-hour front desk
-
Restaurant
-
Room service
-
Business center
-
Heating
-
Family rooms
-
Lift / Elevator
-
Laundry
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Bar
-
Fax/photocopying
-
Tour desk
-
Facilities for disabled guests
-
Ironing service
-
Meeting/banquet facilities
-
Hot tub/Jacuzzi
-
Car hire
-
Dry cleaning
-
Breakfast in the room
-
Massage services
-
Spa/wellness center
-
Mini golf
-
Non-smoking throughout
-
Outdoor pool
-
Sun terrace
-
Daily housekeeping
-
Concierge service
-
Kid meals
-
Lockers
-
Pool with view
-
Heated pool
-
Electric vehicle charging station
-
Evening entertainment
-
Open-air bath
-
Public Bath
-
Nightclub/DJ
-
Hot spring bath
-
Outdoor furniture
-
Sun loungers or beach chairs
-
Wine/champagne
-
Sun umbrellas
-
Coffee Shop on site
-
Fruits
-
Outdoor fireplace
-
Spa/wellness center services
-
Steam room
-
Beauty Services
-
Fitness/spa locker rooms
-
Yoga classes
-
Manicure
-
Pedicure
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Physical distancing in dining areas
-
Food delivered to guest room
-
CCTV outside property
-
CCTV in common areas
-
Process in place to check health of guests
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Key card access
-
Happy hour
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodation with Stunning Views
Unmatched Dining Experience
Indulge in a variety of culinary delights from steak and seafood at Belle-Vue to authentic Chinese cuisine at 1881 restaurant. Let your taste buds travel the world with Italian delicacies at La Terrazza and Cantonese favorites at China Lodge. Don't forget to satisfy your sweet tooth with homemade chocolates at Sugar Box.
Relaxation and Rejuvenation
Unwind in style with panoramic views of Shenzhen or Hong Kong mountains from your room's floor-to-ceiling windows. Recharge at the outdoor pool, gym, or spa. With sauna facilities, babysitting services, and a business center, your every need is catered to at Grand Hyatt Shenzhen.
Book now to experience luxury and comfort at its finest!
Guests are required to show a valid government-issued ID card or passport upon check-in.
The Shenzhen Health Bureau requires the use of swimming caps in all pools. To comply with this
regulation, all guests must wear a swimming cap while in the pool.
A deposit may be required at the property.
Property Policies
-
Parking
Free public parking is possible at a location nearby (reservation is not needed).
-
Internet
Wired internet is available in the hotel rooms and is free of charge.
-
Pets
Pets are not allowed.
-
Groups
No special conditions apply for groups.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
People 12 years old and over stay for CNY 408 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Crystal provide us a fantastic service. Arranged me and my wife a very good view room，hope can return soon.
Everything is great, crystal is excellent
Exceptional stay at Grand Hyatt Shenzhen! From the moment I arrived, the service was impeccable—warm, attentive, and genuinely welcoming. The room was spacious, beautifully designed, and offered stunning views over the city skyline. The breakfast buffet was outstanding, with a great mix of local and international options. Perfectly located in the heart of Luohu, it made exploring the city effortless. Highly recommended for both business and leisure travelers. Can't wait to come back!
Very fancy appearance. Excellent service from Freya and Nathan ! Beautiful hotel !
All was great, thank you- great service and fantastic rooms- Freya at the front was also fantastic
Good hotel in Shenzhen. The breakfast was great.
Freya and Jenny were very helpful during our stay.
I will be back for sure.
Really nice hotel in the heart of Shenzhen. Next to a MixC mall which is very convenient. Shout out to Lucien in the concierge who was really helpful. Overall a great place to stay.
the concierge there is very friendly and
they will ask if need help
location was perfect
room size was spacious
cleanliness could be better
breakfast has a good variety
Nespresso machine was clean and properly maintained
酒店大堂非常棒，非常感谢前台White，
Thanks to the reception for excellent service ,especially to Mr. White ,very kind and very professional
The service staff here has been the most helpful. Special shoutout to Lynn, whose customer service has been amazing as she patiently assisted me with some dining/entertainment bookings as I was struggling with the app I was using. The room is also spacious and comfortable.
The Grand Hyatt Shenzhen’s Club Lounge offers excellent service and boasts a prime location
We love this hotel. It's our favourite hotel as it offers excellent, if only a little* dated rooms. The room facilities and general staff are superb.
**So why the lower mark this time?
Breakfast, an apathetic waiter parked us in a dreary corner without any awareness of my disabled wife, Her foot was in a brace as she had twisted her ankle. We were miles from anything, no offer of help or anything. Ouch!
Other than this we like to stay here as it is our favourite hotel.
**The incident above explains our issue.
That was extremely disappointing from our favourite hotel.
Amazing five-star concierge staff, all requests were dealt with promptly and warmly
lhad a wonderful check‑in experience at Shenzhen Hyatt, and Liu Noah made it all happen. From the moment I approached the front desk, he greeted me with a warm, professional smile and handled everything with remarkable efficiency. His work ethic is impeccable – meticulous, fast, and thorough. He completed my check‑in in record time, yet never missed a single detail. What struck me most was his excellent command of English; he spoke fluently and clearly, which made the whole process effortless for me. He also took extra care to explain hotel facilities and recommend local dining spots, all within minutes. He handled everything perfectly, and I couldn't be more satisfied. I will definitely choose this hotel again for my future stays. Liu Noah’s combination of skill, care, and language talent is truly impressive. Finally, I would like to extend my heartfelt thanks to the entire Guest Services team for making mytrip so enjoyable. Although the system's maximum rating is 5, I would give Liu Noah a 6 without hesitation – he simply went above and beyond all my expectations. I am absolutely delighted! A real asset to Shenzhen Hyatt!
The room was exceptionally spacious with enough room for the three of us, with a lovely en suite bathroom and soft mattress. We had a wonderful mini break at this hotel. The staff members were very friendly and helpful during the short stay, they provided us with a high level of service as they always complied with all our requests during the brief stay.
Grand Hyatt Shenzhen, room was amazing, value is unbelievable. The staff were exceptional, in particular level 25 Tracey and Nancy were stsnd outs. Thanks for the amazing hospitality Ladies.
Nancy and Tracy in the lounge made this an amazing experience. I have shared many times at this hotel and I will return
Your guide to the flawless travel experience
Popular Countries
Get our app
