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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Mini golf
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Concierge service
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Kid meals
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Lockers
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Pool with view
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Heated pool
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Electric vehicle charging station
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Evening entertainment
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Open-air bath
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Public Bath
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Nightclub/DJ
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Outdoor fireplace
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
Review Highlights
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Property Description
Luxurious Accommodation with Stunning Views
Unmatched Dining Experience
Indulge in a variety of culinary delights from steak and seafood at Belle-Vue to authentic Chinese cuisine at 1881 restaurant. Let your taste buds travel the world with Italian delicacies at La Terrazza and Cantonese favorites at China Lodge. Don't forget to satisfy your sweet tooth with homemade chocolates at Sugar Box.
Relaxation and Rejuvenation
Unwind in style with panoramic views of Shenzhen or Hong Kong mountains from your room's floor-to-ceiling windows. Recharge at the outdoor pool, gym, or spa. With sauna facilities, babysitting services, and a business center, your every need is catered to at Grand Hyatt Shenzhen.
Book now to experience luxury and comfort at its finest!
Guests are required to show a valid government-issued ID card or passport upon check-in.
The Shenzhen Health Bureau requires the use of swimming caps in all pools. To comply with this
regulation, all guests must wear a swimming cap while in the pool.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible at a location nearby (reservation is not needed).
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Internet
Wired internet is available in the hotel rooms and is free of charge.
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Pets
Pets are not allowed.
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Groups
No special conditions apply for groups.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
People 12 years old and over stay for CNY 408 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Had a great stay at the hotel. . The check-in process was highly efficient, and the front desk staff made me feel incredibly welcome. The room itself was beautifully appointed—the bed was exceptionally comfortable, and the bathroom was spacious and luxurious.
The food and beverage offerings here are top-notch, and the housekeeping team kept everything spotless throughout my stay. I will definitely be returning!
I had a good experience here for my business trip. The hotel service was beyond my expectation with the multi-selection food breakfast, room clean and room service, all good. I will back here next time.
The hotel has a good location, and there are many dining options. There is also a large shopping mall downstairs, so it is convenient to go anywhere.
Jeff is good.thanks he help me.this is a good experience
The staff at the executive lounge, especially Tracy and Nancy are fantastic
This time I spent a bit more time in the time in the lounge and I interacted with Gary.
Gary stood out quite clearly.
He has a very composed and confident presence. What I noticed first is that he is very attentive to guests entering the lounge. Every guest is acknowledged. If someone walks past and says something to him, he immediately responds and stands up to engage properly.
It doesn’t feel like a trained gesture. It feels natural.
This was actually my first direct interaction with him, but he gave me a strange sense of familiarity, like I may have seen him working in another hotel before. He carries himself in a way that feels experienced and steady.
As described immaculate and great service
Nothing
Crystal provide us a fantastic service. Arranged me and my wife a very good view room，hope can return soon.
Everything is great, crystal is excellent
Exceptional stay at Grand Hyatt Shenzhen! From the moment I arrived, the service was impeccable—warm, attentive, and genuinely welcoming. The room was spacious, beautifully designed, and offered stunning views over the city skyline. The breakfast buffet was outstanding, with a great mix of local and international options. Perfectly located in the heart of Luohu, it made exploring the city effortless. Highly recommended for both business and leisure travelers. Can't wait to come back!
Very fancy appearance. Excellent service from Freya and Nathan ! Beautiful hotel !
All was great, thank you- great service and fantastic rooms- Freya at the front was also fantastic
Good hotel in Shenzhen. The breakfast was great.
Freya and Jenny were very helpful during our stay.
I will be back for sure.
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