Grand Hyatt Shenzhen

Hotels
•
Grand Hyatt
9.6 (333 reviews)
No.1881, Baoan Nan Road , Shenzhen , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good food
Great location
Cons:
Old furniture
High prices

Categories

Cleanliness
9.3
Room was clean but furniture was a bit old.
Service
9.8
Staff were very nice and helpful.
Location
10
Hotel conveniently located next to shopping mall.
Room Quality
9.8
Rooms were large, luxurious, and comfortable.
Amenities
9.3
Some amenities are nice but pool design needs improvement.
Value for Money
8.8
Some found the price to be high for the value received.
Food and Beverage
9.8
Breakfast selection was good and enjoyed by guests.
Overall Experience
10
Overall, a very positive experience with only minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:21

Property Description

Luxurious Accommodation with Stunning Views

Unmatched Dining Experience

Indulge in a variety of culinary delights from steak and seafood at Belle-Vue to authentic Chinese cuisine at 1881 restaurant. Let your taste buds travel the world with Italian delicacies at La Terrazza and Cantonese favorites at China Lodge. Don't forget to satisfy your sweet tooth with homemade chocolates at Sugar Box.

Relaxation and Rejuvenation

Unwind in style with panoramic views of Shenzhen or Hong Kong mountains from your room's floor-to-ceiling windows. Recharge at the outdoor pool, gym, or spa. With sauna facilities, babysitting services, and a business center, your every need is catered to at Grand Hyatt Shenzhen.

Book now to experience luxury and comfort at its finest!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

The Shenzhen Health Bureau requires the use of swimming caps in all pools. To comply with this
regulation, all guests must wear a swimming cap while in the pool.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for CNY 408 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 333 reviews
Cleanliness: 9.3
Service: 9.8
Location: 10
Room Quality: 9.8
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 9.8
Overall Experience: 10
A
angela_chan_yy • NONE
10
Love please to enjoy
Pros:

Friendly staff with happy face to welcome us within the check in time.
And whom was very helpful to extend my stay at the same time. Thanks

2026-05-07 • via Tripadvisor
2
2cnot2c • NONE • Hong Kong
8
A solid 8 hotel in the area.
Pros:

Location wise is very convenient with a big shopping mall attached to it and it's only 15 minutes away from either high speed train station or 5 minutes from the Hong Kong Shenzhen border. Best value hotel in the area and it's a Grand Hyatt. Rooms are big and clean with modern amenities even though the hotel is not brand new. A solid choice for travelers, and families. There's a very good buffet breakfast that serves many choices of cuisines. Service is very good.

2026-05-04 • via Tripadvisor
H
Hannah • family_with_children • hk
7
Pros:

The room was big and clean. Swimming pool was good and the food was great.

Cons:

They have a children’s play area in the restaurant but it is not open at breakfast. There were lots of kids wanting to use it and being told no.
Notices between booking.com and the Hyatt don’t seem to go through. I messaged 3 times before our stay and didn’t get a response. I requested a cot before the stay and then had to ask another 3 times to 3 different people before we were given one. This was very annoying as at this point it was past my son’s bedtime. I had amended the dates of our stay on booking.com but again the hotel had no record of this.

2026-05-04 • via Nuitee
D
DennyYau • NONE • Hong Kong
10
Good
Pros:

Good overall experience. The check-in took needlessly long though. I didn't get the point of using the World of Hyatt check-in app and using my phone as an access key when I still needed to line up. This time our room was smaller and the bath tub (centerpiece) was smaller too. I personally think their bed and pillows are super comfy!

2026-05-03 • via Tripadvisor
F
Fatih • couple • tr
8
2026-05-01 • via Nuitee
F
Fatih • couple • tr
8
2026-05-01 • via Nuitee
P
Panicha • family_with_children • th
9
2026-04-29 • via Nuitee
N
nathaliewX4074QG • NONE
8
Unexpected posh hotel in Luohu with views of Hong Kong
Pros:

An unexpected find in Luohu district next to one of the MixC shopping malls. The lobby is located on the 33rd floor and the rooms below. We wished we had a rolling mountain view of neighboring Hong Kong but instead looked onto the mall, residential buildings, and construction. Thankfully, that construction wasn't too noisy on the weekend. However, I am not sure what there is to do on that end of Luohu.

The master bathroom was equipped with a TOTO bidet toilet which was so very nice. Everything was high-end including a Dyson hair dryer. Very nice Grand Hyatt.

2026-04-26 • via Tripadvisor
H
Helen • family_with_children • zm
7
Pros:

Everything

Cons:

Very few staff speak English

2026-04-25 • via Nuitee
A
Ann Nee • couple • sg
8
Comfortable
Pros:

Good location

Cons:

Not available

2026-04-20 • via Nuitee
H
Hitendranath • solo_traveller • mu
9
Great hotel and great experience
Pros:

Great hotel

Cons:

Nil

2026-04-19 • via Nuitee
T
Traveler37016703212 • NONE • Singapore
10
Wonderful stay
Pros:

Wonderful rooms and very comfortable, modern and clean as expected of hyatt.
Only slight incovenience is the need to switch lifts to get from ground floor to hotel lifts.

2026-04-09 • via Tripadvisor
A
AntonZimi • NONE
4
expectations were not met
Pros:

Old luxury, i dont recommend to stay, unless it discount or something. Club house also old looking and feeling.
Club house was closed at 10 pm, so if you not will be on time, you can visit( waste of money)

2026-04-06 • via Tripadvisor
H
H8322GYjasons • Family
2
Disappointing
Pros:

My stay at the Grand Hyatt Shenzhen was unfortunately disappointing throughout.

Check-in:
The negative experience started upon arrival: long queues and an extremely slow check-in process. Although we only arrived around 5:30 PM, our room was still not ready, and we had to wait another 1.5 hours before we could access it.

Room (706):
The room was apparently a former smoking room – the smell is still clearly embedded in the walls and very unpleasant. In addition, you are woken up from 6 AM onwards by significant construction noise, even on weekends.
The only positive aspect is that the room itself was clean, although the interior feels somewhat dated overall.

Breakfast / Lounge:
The breakfast buffet is completely overcrowded.
On Saturday at 9:30 AM, the waiting time was around 45 minutes.

Switching to the lounge offered little relief – it was equally crowded, and despite the staff’s great efforts, they couldn’t keep up.

On Sunday, we went to breakfast early at 8:15 AM and just managed to get a table. When leaving at 9:15 AM, the queue was even longer than the day before.

While the quality and selection of the food are good, the atmosphere, due to noise and the sheer number of people, feels more like a cafeteria than a hotel of this category.

Location:
The nearest subway station is about a 15-minute walk away, accessible through the adjacent mall – at least sheltered and air-conditioned.

Conclusion:
Overall, a disappointing stay with significant organizational and quality shortcomings. Absolutely unacceptable for a hotel in this price range.

2026-04-06 • via Tripadvisor
S
sheldons915 • Business
10
Best place to stay in Shenzhen
Pros:

The Grand Hyatt Shenzen is the place to stay. 5 stars all the way around. It is by far the best hotel in Asia. Jasmine Cui and her staff are rockstars!

2026-04-06 • via Tripadvisor
D
david • couple • gb
10
Quality hotel - Great room & the Shower was the best I’ve ever experienced
Pros:

Very clean

Cons:

N/a

2026-04-01 • via Nuitee
F
Freedom01727450004 • NONE
10
Best experience in Grand Hyatt Shenzhen
Pros:

Excellent hotel with very friendly staff. Breakfast was excellent and connection to shopping areas is the best. Thank you

2026-02-15 • via Tripadvisor
C
Curiosity19111441134 • Business
10
Great Hotel in Shenzhen
Pros:

I’ve had the privilege of staying at Grand Hyatt Shenzhen on and off since 2011. Over the past 15 years, I’ve seen leadership teams, receptionists, and front-desk colleagues change, yet the commitment to service excellence has remained remarkably consistent—and continues to improve.

What stands out is the genuine care for guests and the professionalism of the entire operation. It’s no surprise that many Apple employees confidently recommend Grand Hyatt Shenzhen to visiting partners and colleagues.

2026-02-14 • via Tripadvisor
F
Freda wai man • extended_group • hk
8
restaurants very good, staff very polite
Pros:

very good

Cons:

no

2026-02-14 • via Nuitee
W
wenboz479 • Business
10
I will stay at this hotel again.
Pros:

Staff friendly. Location convenient. Recommended.
I am on a business trip to shenzhen and this is the NO.1 choice in Shenzhen based of my experiences.

2026-01-31 • via Tripadvisor